I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had... Se mere
My new favourite online jewellery store. It's always slightly nerve wracking when ordering for the first time from an online store. I have now had 2 orders from Browns and have been extremely happy w... Se mere
Virksomheden har svaret
Very happy with my yellow gold and lab grown diamond bracelet, I chose the larger carat size and it’s beautiful. Delicate gold chain with very effective good size stones spaced around which sparkle.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Our well established stores are built upon the proficiency and integrity of our hard working staff – which make Browns Family Jewellers one of the leading high street jewellers in Yorkshire. Use our store locator to find your nearest store, where upon arrival you will be greeted by a knowledgeable and reputable member of our team who are there to offer you help and professional advice.
Browns Family Jewellers
Skrevet af virksomheden
- We buy and sell beautiful, distinctive jewellery at a fraction of the price of buying new
- We believe we have one of the finest collections of new, antique & pre-owned jewellery in Yorkshire. Our professional & courteous teams have a fabulous wealth of expertise from many years experience in the jewellery trade. We cater for any jewellery needs you may have from first class jewellery and watch repairs to valuations and a bespoke design service. Whether you choose to treat yourself, buy a special gift or invest in the future we aim to help you find the perfect piece of jewellery at the right price.
- Top prices paid & competitive interest rates loaned
- As members of the NAG (National Association of Goldsmiths) and the NPA (National Pawnbrokers Association) we believe in being affordable & it is our aim to always be highly competitive with our interest rates as we are committed to trade in a fair and ethical way. The wonderful thing about pawnbroking is that you can release hidden money in your jewellery & watches without selling them, so you can have the money when you need it. You can receive your money within 24 hours and repay in your own time to suit you. We also loan against & buy quality ladies & gents watches, especially Rolex, Cartier, Breitling & Omega.
Kontaktoplysninger
P.O.Box 718, HG1 9NJ, Harrogate, Storbritannien
- 08008021772
- info@brownsfamilyjewellers.co.uk
- brownsfamilyjewellers.co.uk
4,8
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A goid trustworthy famiky jewellers
Really good quality earrings! Love them! Good communication from the company, very helpful and polite.
29. maj 2025
Fantastic buying experience
Fantastic buying experience. I am absolutely in love with my sapphire and diamond ring
29. maj 2025
Absolutely thrilled with Outstanding Service & Beautiful Jewellery gold bangle…
Absolutely thrilled with my gold bangle from Browns Family Jewellers! The delivery was incredibly fast, the packaging was elegant and thoughtful, and the bangle itself is absolutely beautiful — even better than I expected. Amazing service from start to finish.
31. maj 2025
Uopfordret anmeldelse
Beautiful bracelet
Beautiful bracelet, great quality at reasonable price. Quickly delivered.
29. april 2025
Uopfordret anmeldelse
No issues when refund required
Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had. Would have given 5 stars if I could have been refunded with 3-5 working days. Ended up taking 10 working days but did obtain the full refund without too much hassle.
2. maj 2025
Another special gift from Brown's family jewellers
2nd purchase from Brown's, really nice friendly family people, nothing too much, the delivery was when they advised and it came beautifully wrapped. Well done Brown's, we will be back soon
12. maj 2025
Bracelet is perfect
Bracelet is perfect. The product was perfect and gift packing was great. 😎😎
Excellent customer service, very helpful and no pressure to buy. The personal note inside from the company was a lovely touch.
23. april 2025
Uopfordret anmeldelse
Overcharged!!! Avoid repair service at Browns jewelers
So I had 2 snapped silver chains that needed one point of silver welding near the clasp, so I took it to Brown's.
When I asked at the shop how much will it cost, they explained I will have to wait till it's repaired and i will receive text with the cost.
And i did : it was £20 each !!! £40 in total !!! For that money I could've bought another 4 new silver chains from Old English Jewellers on ebay!
Customer service outrageous, arrogant manager, online customer service apathetic, as they directed me back to same arrogant manager who was going in circles about me not asking for estimate at the time of leaving items for repair, but I did ask for the price, but she never provided not even approx amount, and never mentioned I could ask for estimate, then she offered £10 refund as a good will gesture!!! you had to hear that in person to understand why I refused, someone throwing a bone to homeless dog adds more sympathy to it !
I guess that was my last visit to Browns, despite being a customer since 2001, when I bought my first bracelet, which I still have, but it's snapped and I won't be repairing it at Browns.
15. maj 2025
Uopfordret anmeldelse
Happy with our purchase…
Happy with our purchase good communication and delivered on time
8. maj 2025
Prompt service and excellent packaging
7. maj 2025
Soo happy 😊
Absolutely so glad to have found this amazing jewellers 😊
Just placed my second order!
23. april 2025
Besvarelse fra Browns Family Jewellers
Hi Hayley,
Thank you for your review!
We hope you love your item and come back to shop with us again!
Kind regards, Razia.
Very pretty chain
Very pretty chain. Beautiful packaging.
Very pleased. Would recommend
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Browns Family Jewellers
Hi Beatrice,
Thank you for your review!
Glad that you are pleased with our service.
Many thanks, Razia.
Excellent company
Excellent company. Very obliging and friendly even when I changed my mind and wanted to exchange an item.
Delighted with items.
22. april 2025
Besvarelse fra Browns Family Jewellers
Hi Fiona,
Thank you for your review!
Glad you are delighted with your items and had a lovely experience with us.
Many thanks, Razia.
Besvarelse fra Browns Family Jewellers
Hi Pat,
Thank you for your review!
Glad you had an excellent service with us!
Many thanks, Razia.
I received the bracelet I ordered but…
I received the bracelet I ordered but it was much more flimsy than I expected so returned it. So far I can't get any response from the company despite ringing and emailing
17. april 2025
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