Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Brochu Walker is a quiet luxury lifestyle brand that offers elevated, timeless pieces that embody the essence of effortless style. Its attention to detail is deliberate and discreet, with thoughtful elements that whisper sophistication. Rooted in the idea of luxury to live in, less is always more and quality is never compromised. Influenced by European craftsmanship and imbued with Californian ease, Brochu Walker empowers women to feel both confident and at ease in their everyday lives. For more info, please visit BrochuWalker.com.
2,5
5 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 50 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered about 5 items to try out the brand and get a feel for the sizing and materials. On 2 out of the 5 items they claim they came back stained and charged me for them. They were no stains when I returned them and I asked for a photo of the shipping parcel to see if it had been damaged in transit which they refused to provide. I’m an avid online shopper and have never had this issue before.
Brochu Walker is a fraudulent company. They sent me the wrong size dress and refused to accept the return saying it was an item I had ordered a year ago for a gift. Then they tried to say it was outside the 21 day return window and on top of that that they reserve the right to inspect for stains implying the dress was used.
It’s a pattern of deception that you see across multiple review sites.
terrible customer service. I returned three dresses the same day they came in the mail and they are claiming that I stained two of the dresses. I have never had this happen in all of my years as a consumer. I am beyond dissatisfied.
Besvarelse fra brochuwalker.com
Hi Lisa,
We’re sorry to hear that your experience left you disappointed. We take great care in reviewing all returned merchandise and understand how frustrating it can be when the outcome of a return is not what was expected. We appreciate you sharing your feedback and have taken it into consideration as we continue to refine our customer experience.
Warmly,
Brochu Walker
Ordered a very expensive loungewear set from them. Sizing was off and I sent the items back to exchange for a larger size. The strangest thing is they refused the exchange and sent photos that supposedly showed some sort of stain on both items. The actual photos they included with the denial email show absolutely NOTHING on the garments. I politely responded to the email requesting they point an arrow to the issue. Online customer service was polite by email, but just lived in a state of denial about their returning these items to me for no reason. No stain was pointed out in the photos. I suspect the larger sizes were out of stock. I would never order from this small business again. Their actions seem a bit sad and desperate to retain revenue.
Besvarelse fra brochuwalker.com
Hi Sandi,
We’re sorry to hear that you were disappointed with your return experience. All returned merchandise is carefully inspected upon receipt, and we understand how frustrating it can be when the outcome of that inspection differs from what was expected. We appreciate you taking the time to share your feedback and have taken your comments into consideration as we continue to evaluate our return experience.
Sincerely,
The Brochu Walker Team
I ordered a pair of gray cashmere pants in size S from Brochuwalker for about $400. Instead of what I ordered, I received a pair of beige pants in a huge size.
Returning them was difficult because the page Brochuwalker reffered to would not open in the Edge browser. I was able to open the page using Chrome and noted that I wanted to return the merchandise because I did not receive the pants I ordered. However, a $10 return fee was deducted from the refund amount. So I have to pay for Brochuwalker's mistakes.
Never again!
Besvarelse fra brochuwalker.com
Hi Smit,
Receiving an item different from what you ordered is certainly not the experience we want for our customers, and we’re sorry for the frustration this caused. We also appreciate your feedback regarding the return process and have taken your comments into consideration as we continue to improve the experience we provide.
Sincerely,
The Brochu Walker Team
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
