Broad Oak Group Anmeldelser 

You’ve thankfully repaired the damage to my roof on the outside that your installer caused back in 2019 and also the floor boards which were torn up in a hurry to re-site my boiler. The hurry was due to poor communication which seemed to be throughout your whole process - from the initial assessment, the planning not allowing enough time for the job - and then boiler wasn’t even inspected at the final survey.
The felt that was damaged on the inside of my roof (which I was told appeared to have been simply kicked through) was taped up and the black mould seemed to gradually be lifting but the tape on the felt has now fallen off and the black mould remains and is possibly worsening. It’s now feeling quite unsafe again and I am worried for myself and my girls and also the possibility of all of this repair work devaluing my house, which I may need to seek further advice about

Excellent service. Elliot came to install a new boiler & thermostat. He was polite, friendly & efficient.

very pleased with the work that your guys have done for us.
They fitted a ramp outside the front of our house suitable for my husband who’s in a wheelchair.
The guys were fantastic they kept us upto date and what’s being done. They also make sure that it was safe for us to coming in and out of house.
The guys were polite and brilliant the whole time that they were here.

Absolutely appalling communication and service throughout. Constantly chasing at every stage. installation started May 2025 and still not finished now in May 2026. Waiting on lots of dangerously placed wiring and pipes wrapped around a fire flue in loft to be rectified, if fire had been lit, I dread to think what would have happened. I have never complained about anything before, but this is beyond upsetting and extremely stressful.

The guys that installed the boiler were absolutely amazing and a real credit to the company, they were quick and efficient then tidied up after themselves too, there was a problem after the boiler was installed so they even sorted out an engineer to cone and rectify the fault. They certainly went above and beyond their duties.

Excellent fitters and electrical guys , told me what was happening as it was progressing..definitely recommend Broadoak, job took 4 days , really quick

I originally left a 1 star review recently, but have since deleted that.
The 1 star review was nothing at all to do with the frontline staff, all of the tradesmen were great, polite ,professional and good at what they did my issue was with middle management and the lack of communication amongst themselves and with me (the customer).
Since leaving the review I was contacted by Broad Oak and they sent someone round, to resolve the issues (I don't know whether you can mention names on here, but this guy knows who he is and so does the company and I can honestly say that he is the salt of the earth.
He too was very polite , professional and apologetic for the issues that I had gone through.
My issues are now resolved and I am very satisfied with the outcome.

I would stress do not use this company for any ECO4 work. I I could put 0 stars I would have.
It is now three years since we had Broadoak Group start the work at our house. We have had no end of problems we had radiator moved to wear was convenient to the plumbers one they ran pipes round one and a half walls. We had holes blocked with a piece of wood then taped up. We had rubbish left including the radiators. We had screws and pins from the scaffolding dropped all over the drive puncturing our tyres. We had to cut a hole in the wall so they could access the eves which they didn’t use in the end. Our floorboards were cut into small pieces as the men were not given the permission to hire a tool. Now we have uneven floorboards. We had the solar fitted three times. We had leaks from badly fitted solar causing patches of water damage to our frontroom ceiling. Popping the plasterboard from the screws. They used the wrong system with the solar panels causing damage to several tiles. They screwed through the roof trusses and thought by putting silicone on the ends of the screws would stop the leak. But happy to damage the wood trusses. I’m not a builder but I knew this wasn’t right. Leak went on new insulation. After months of phoning this company and being told yes we will call you back yes we are dealing with this but never calling back until you have broken down over it. The stress and anxiety caused by this company made me wish I never had this work done.
The company then sent someone one out who told us this was the worse job he had ever seen. To agree on getting the ceiling repaired and replacing the damaged insulation. This was done we had some issues but it was done. And we thought that was it. To then find out by other installers that our solar panels weren’t working. So straight away the anxiety back knowing I needed to call them. They told us to check things which we had done before we called. And the main box in the loft space had no lights on they said it could be a few things but they don’t cover certain things but they would send someone out. The electrician came out and within 10 minutes told us that the solar panels hadn’t been connected back the right way meaning that for 2 years we had been paying all our electric wasn’t sending any to the grid so couldn’t sell it. Contacted the company again about this another massive mistake. They then sent out someone who does they smoothing over well we believed that he was here to help us and he did have one of our radiators moved as a gesture of good will. He went through with us all the issues we had had and what we wanted as an outcome. We said that we should be compensated for all the stress and anxiety caused and we should be payed for the energy we have had to pay for due to there incompetence. He told us that this would be taken back to the man who started the company and they would get this sorted as soon as possible. They offered us £300 as there final offer which I told him was an insult when we would of saved between £650 - £1000 per year plus what we could of sold back to the grid and that doesn’t even bring into the compensation for all the stress and anxiety caused.
The company man agreed £300 was not a correct figure.
And since this I have continued to call for updates and we still are being put off. I got told before Christmas this would be dealt by Christmas or just after. And still nothing we are now at 3 years, and still no answered.
I have been lied to by managers I have been mislead by management I have had to chase up all the time. I was told I would be updated last Friday and it is now Thursday and nothing I have called the man I am dealing with and went onto answerphone. Just had enough. I even emailed the CEO to get the complaint in and not even an acknowledgement.
AVOID THIS COMPANY BECAUSE THEY WILL NOT FOLLOW THROUGH WITH CONTACTING YOU AND TRYING TO RESOLVE THINGS.

The experience was nothing but smooth sailing from the first day to the last. Its clear that Broadoak recognises that the importance of keeping the client informed throughout the process. My internal wall installations including the aftercare, my much needed upgrades to my property happened within the festive season, I cannot not fault those hardworking people who spent days almost nights.!! These highly skilled staff just ploughed on in the week of Xmas and didn't stop working until Xmas eve. They were always keeping me informed as they went along which was really reassuring. Broadoak stepped up to the challenge of providing me temporary accommodation due to my disability (Eye condition) the site manager Steve who is just an absolute legend 👏 recognised that the dusty work may have an impact on my health. he immediately sourced a local airbnb to accommodate me overnight whilst final preps were done to clean and tidy up the work. Very proud and happy for their support i couldn't sing their praises enough.

An extra special thanks goes out to the lads who grafted from The Broadoak team 🤩 The lads that came were Lee and Scott, Mateusz and Adam were the electricians Nathan was the gas man.

It goes without saying that the head of my upgrade project Steve Eardley was a force to be reckoned with. He has an absolute eye for detail and very meticulous. Fast efficient and an awesome experience. 👌

Its also important for me to recognise that behind all good men are even better women. This lady came in the form of a woman called Jo ( forgive me for forgetting her second name ) this wan deserves a medal 🏅 and is an absolute credit to the company. She was honest, clear and always willing to help.

My initial contact was with a lovely chap called Liam who actually informed me of my property rights including the national schemes which Broadoak are carrying out nationwide. He's the man who got the ball rolling.

Once again folks thanks for everything 🙏 wishing you all a great and prosperous 2026.

Kind regards

Guz Yasin

My elderly fathers boiler broke down recently, it was covered by insurance but unfortunately the insurance company deemed it uneconomical to repair as it was 27 yrs old, this was extremely worrying for a 90yr old on the run-up to Christmas.

Broad Oak to the rescue...

1 quick phone call, filled in a few simple application forms and not only did Broad Oak supply and fit a brand new Valiant boiler, but also replaced the ageing hot water tank and ALL radiators, TRV's and wireless Thermostat.
All done within 3 weeks start to finish and covered by the ECO4 government grant scheme.
I can honestly say that the communication, service and quality of workmanship was excellent. Absolutely recommended Broad Oak to anyone that needs a similar service. Fantastic. Happy Christmas.

Had Solar panels,air source heating and insulation carried out by Broad Oak.
Have to say they were brilliant from start to finish.
Lovely pleasant and polite workmen, who were very tidy and never left any mess.
Main plumbing work carried out by Jacob who was an amazing young man.
Office staff were also extremely helpful .I would highly recommend this company

Broad oak recently came out to a job, very helpful a great experience and a job well done. Thank you especially to Steve, Tim,Kayden and Carl your work was outstanding and also your lovely friendly manner.

Had the internal wall insulation done in May but waited until now to do a review so i could see the difference in winter,work teams were very friendly and the supervisor came out regularly to see work they even replaced skirting board with new like for like, there has been a marked improvement in heating
the house and less gas been used.

Broad Oak were extremely helpful throughout helping me apply and receive work through the ECO4 grant.
All the workmen were polite and cleaned up after themselves.

Would recommend and have done to friends and family.

I had a heat pump and solar panels fitted by Broad Oak - it all went smoothly and works well. House is warmer and isnt costing much to run. Would recommend

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a day ago
Wish I had read the reviews before letting this cowboy outfit into our house, work started April, it is now November still waiting for completion our Heat source pump ate 53 KW yesterday, time and time again I have asked for them to check the fault, a 3 bedroom bungalow should be 10 KW they sent an electrician who admitted he was not qualified to investigate. On their web site they say they will respond within 24 hours. I had to email or phone numerous times with no satisfactory replies. The original carpenters were woeful and following several complaints with photographic evidence it was rectified. The plasterers were nice guys and did a good job plastering, however, they left live electrical sockets with exposed wires hanging out from the wall for 2 weeks and between them and the plumbers everywhere was covered with thick dust which required a deep clean. I recently had to ask if the boiler had been commissioned, in an email back they stated I had been given all the commissioned documents including the Warranty but they overlooked the fact that none of the document they attached to their email had my signature which is required by law. I am now sending all the emails and photographic evidence to the Ombudsman, MCS, and Tecnika, and please Broadoak, don't patronise me with your worthless reply of "Sorry to hear " etc "we will investigate" etc "please contact us" etc They have caused myself and my wife stress and utter frustration and is ongoing,

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Had insulation over the summer, the first team installers were very good polite good work ethic. Then came the joiners they were terrible all the rails fell off the walls the stair rail was cobbled together with 2 lengths of wood which fell off pulling the whole rail off the newly plastered wall
a door handle was made out of a rough piece of wood which looked terrible, skirting board looked like a very bad jigsaw all this had to be redone more days off work to accommodate wouldn't recommend

The company don’t even deserve one star at this point. We got the government grant for a new heating system as we had a back boiler in the house we bought; they started work on our property in June this year and the work still hasn’t been completed to a high standard;
1. we had workmen drilling into our walls without proper protocol for potential asbestos (our house is a 1940 house with artex in every room) prior to this the surveyor who came out said that broadoak will preform an asbestos test; which never happened so not only put there builders at risk but put myself a woman with cancer and my husband at risk.
2. nobody listened to anything we asked them to do so now the boiler is in the wrong place halfway down a wall were we specifically asked them not to put it leaving us with a massive flu pipe across the wall not boxed in or anything.
3. the contractors that were here were rude swearing taking phone calls whilst on the job didn’t plaster the walls to a standard that they had to come back out and redo them. Even now there not done to the correct standard.
4. the pipe what connects to the fan into the bathroom up into the loft was never vented out correctly or at all, but the roof tiles had been moved; this is just going to cause more damage especially now it’s winter.
5. the wall they have put the flu through in the bathroom was not sealed correctly leading for damp to come into the wall in the bathroom to the point my wall now has no plaster on it.
6.over the entire work we have had to change some of the doors because the builders got plaster over them have a professional cleaner come in and clean up the house from the builders work , the front garden ornaments have been broken from where the builders have carelessly through there items about and now the bathroom wall is literally coming down.
We’ve had many surveyors come and be disgusted with the job broadoak has done and have documented it to the company yet we’re still waiting for there errors to be fixed. We’ve have been promised compensation because of how much of a mess they have made to our home yet to no avail. Our project manager has never stept foot into our house no does he ever respond to emails or calls; now I’m begging come and fix your wrong doings and compensation and actually communicate with us, I’m currently undergoing treatment for cancer the last thing i need is to be chasing you about my house a massive company yet can’t even get a small job done correctly.
Also I would advise talking to your staff about arguing in front of clients, swearing in front of clients, telling the client they only work for broadoak because they do door to door pay and frankly proper training around potential asbestos. And as a whole the company needs better communication with their clients as sending builders on random days isn’t ideal we need proper dates and times.
A very unhappy customer l

i had insulation, solar panels, heat pump and radiators fitted in every room on the eco4 scheme. i didnt have any central heating system prior so its been amazing for me. the work took 3 weeks exactly and I cant praise the work that Broadoak did enough. Jake the manager kept me informed and rang me twice a week to let me know what the schedule was and answer any questions i had. The work they did was first class and they went the extra mile to keep the house as tidy as they could throughout. 5 stars👌

Wonderful experience. All engineers were polite, accommodating and tidy. Would highly recommend for anyone considering a project with this company.