non delivery said could not reach oil tank (other companies have deliverd to house for last 30 years or more) price inctrease i suspect The held money for externed period before refunding DO NOT U... Se mere
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Se, hvad kunderne siger
Christmas customer in need (regular customer 15 years running four accounts ) Couldn't get us a delivery, Ordered anyway Got a surprise message saying it will be with you Christmas eve, Ho... Se mere
Not a great experience, delivery didn't turn up on advised date (after i had to contact to ask date) no one called to advise. Called following day (twice) no one called back, third call was told wo... Se mere
We have used Broadland Fuels at home for the past 18months. For some reason our monitoring system for our oil tank always gives us terrible readings so a few times we have run out of oil. Broadland ar... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area. Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.
Kontaktoplysninger
Asco Offshore Supply Base, South Denes Road , NR30 3LX, Great Yarmouth , Storbritannien
- 01493 748 888
- feedback@broadlandfuels.co.uk
- broadlandfuels.co.uk
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About a week late not very good as we…
About a week late not very good as we ran out of oil in the end. Mix up with the order but my brother had exactly the same the week before
27. januar 2026
Besvarelse fra Broadland Fuels
Hi Carl,
Thank you for taking the time to leave a review. We’re very sorry for the delay and for the inconvenience this caused — especially as you ran out of oil. That’s understandably frustrating and not the level of service we aim to provide.
A senior member of our team will be in touch with you shortly to discuss this and make amends. In the meantime, if there’s any additional information you’d like to share, please feel free to email feedback@broadlandfuels.co.uk.
Thank you again for bringing this to our attention.
Kind regards,
The Broadland Fuels Team
Appalling service
Appalling service. Telephone calls cut off or waiting for long period for answer - 12 mins. No customer loyalty recognition...account holder for 20 yrs....account now closed and alternative supplier arranged. DO NOT USE!
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Broadland Fuels
Hi Jenny,
We’re very sorry to read this and regret that your experience has led to such frustration. This is certainly not the level of service we aim to provide, especially for a long-standing customer.
We would like the opportunity to review what has happened and address your concerns. If you are willing, please could you email your account details to feedback@broadlandfuels.co.uk, and we will investigate this further.
Thank you for taking the time to share your feedback, and we’re sorry for the disappointment caused.
Kind regards,
The Broadland Fuels Team
very slow delivery had to ring a couple…
very slow delivery had to ring a couple of times to find my delivery, did not turn up when supposed to had to rearange delivery
28. december 2025
Besvarelse fra Broadland Fuels
We’re sorry to hear about the delay and the inconvenience caused, and we appreciate you bringing this to our attention. We understand how frustrating it is when a delivery doesn’t arrive as expected and has to be rearranged.
We would like to look into what happened with your order. Please could you email your account number and/or delivery address to feedback@broadlandfuels.co.uk, and we will investigate this further.
Thank you for your feedback, and our apologies again for the inconvenience.
Kind regards,
The Broadland Fuels Team
Multiple reschedules bad service zero accountability
Multiple reschedules. Leaving my family in the cold and my toddler with no hot water or heating. Full of excuses and no solutions. Will say they attempted delivery and NO ONE WILL SHOW UP (this happened 14/01/2026)Noone willing to help. I will be going straight to UKIFDA joke
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Broadland Fuels
Hi Javier,
We’re very sorry to hear about the issues with your recent delivery and the impact this has had on your family. This is not the experience we want for our customers, and we completely understand how frustrating and worrying it must be.
We would like to investigate this urgently and ensure your delivery is made as soon as possible. Please email feedback@broadlandfuels.co.uk with your account number and/or delivery address so we can identify your order and take immediate action.
Thank you for bringing this to our attention, and again, we sincerely apologise for the disruption you’ve experienced.
Kind regards,
The Broadland Fuels Team
Cancelled delivery, no communication.
I’ve been a Broadland/NWF Fuels customer for around 10 years and I’ve never experienced service this poor until recently. In the last 3 months alone I’ve been let down three times, and this week was the final straw.
I placed a full tank top-up order on Monday and was clearly told it would be delivered by Friday at the latest (possibly earlier). I called again on Tuesday/Wednesday to double-check and was reassured it was still coming by Friday.
Then today at around 3:55pm, after chasing again, I was told my order had been struck off the round. No one had informed me. No one could give me a new delivery date. I was told they wouldn’t know anything until the planning team rescheduled it — and I wasn’t allowed to speak to the planning team either.
I shouldn’t have to repeatedly phone just to make sure a delivery is actually happening, and I definitely shouldn’t be finding out at the last minute that my order has effectively been cancelled with zero communication.
Completely unacceptable service and a huge drop from what they used to be. I’ve lost all confidence and would not recommend them based on my recent experiences.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Broadland Fuels
Hi Richard,
Thank you for your feedback and we’re very sorry for the frustration this has caused. We appreciate how disappointing this situation is, particularly given your long-standing custom.
Recent extreme weather conditions have unfortunately led to delivery delays and changes to planned routes, however we recognise that the lack of communication in this instance was not acceptable.
We’d like to look into this for you as a priority. Please email your account number and/or delivery address to feedback@broadlandfuels.co.uk, and a member of the team will investigate and respond directly.
Thank you for bringing this to our attention.
Kind regards,
The Broadland Fuels Team
I’ve been a loyal customer for many…
I’ve been a loyal customer for many years, I placed an order for heating oil weeks before Christmas, on four, yes four occasions my delivery was cancelled, no apology, no explanation, nothing !!! After the last enquiry by me this morning I was assured my order was out for delivery, at 2pm I received a message cancelling my delivery yet again, all this in the coldest weather in years, I’m in my 80 year ad my partially disabled wife is 78, not the slightest consideration was given to us. Nobody at Broadland Fuels returned my calls as promised, the business is a shambles, I will never use this company again and will advise anybody to avoid them like the plague.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Broadland Fuels
Good afternoon,
We are very sorry to read this and sincerely apologise for the distress and inconvenience caused. This is not the level of service we expect to provide, particularly given the circumstances you’ve described and the time of year.
We would like the opportunity to investigate what went wrong with your order and communications. Please could you email feedback@broadlandfuels.co.uk
with your account number and/or delivery address, so a senior member of the team can look into this as a matter of urgency.
Thank you for taking the time to share your feedback.
Kind regards,
The Broadland Fuels Team
Constantly told it would be delivered…
Constantly told it would be delivered that day then failing to. The driver was the best part of this he was lovely to deal with. We were desperate and we ordered well in advance of the time needed with the promise of delivery before the 23rd. We do not appreciate having to turn the hot water off over Christmas or waiting in the four separate occasions at such a busy time.
22. december 2025
Christmas customer in need (regular…
Christmas customer in need (regular customer 15 years running four accounts )
Couldn't get us a delivery,
Ordered anyway
Got a surprise message saying it will be with you Christmas eve, Hooray...
Didn't turn up or contact us to say why, Boo....
Got delivery 29th, charged us a premium (distress purchase price possibly?).
Couldn't apply sales offer discount voucher supplied by broadland so I paid in full!
Played a blinder on this one (broadland or whoever you really are?)
Best Wishes
Michael
2. januar 2026
Uopfordret anmeldelse
Will never use these people again
Will never use these people again. Badly let down on delivery, no forewarning, and they expect me to use them in the future?
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Broadland Fuels
Hi William,
We’re very sorry to hear about your experience and completely understand your frustration. To help us investigate what went wrong and get back to you promptly, could you please send your account number and/or delivery address to feedback@broadlandfuels.co.uk
Once we have those details, we’ll look into this and get back to you as soon as possible.
Thank you for bringing this to our attention.
Kind regards,
The Broadland Fuels Team
Extremely poor service - Avoid at all cost
Extremely poor service
Terrible communications - I was told they would ring us back on serval occasions but neither BoilerJuice or NWF / Broadlands Fuel did.
Oil delivery was SIX days late, even though we had requested the delivery to be cancelled by both NWF Fuels (Broadland Fuels) and Boiler Juice, then they decided to deliver even though the order was cancelled and an emergency supplier had been used.
Very poor service, just go direct to another supplier and avoid at all costs.
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Broadland Fuels
Hi Mike,
We’re very sorry to hear about your experience and completely understand your frustration regarding the delivery and communication issues.
To help us investigate what went wrong and ensure it doesn’t happen again, could you please send your account number and/or delivery address to feedback@broadlandfuels.co.uk
Once we have these details, we’ll look into this matter carefully and get back to you as soon as possible.
Thank you for taking the time to provide this feedback.
Kind regards,
The Broadland Fuels Team
Ordered easily on line.
Ordered easily on line.
Arrived on the day they said it would
Driver polite and helpful.
8. december 2025
The delivery was so efficient we missed…
The delivery was so efficient we missed it! The team at head office were great and confirmed all details
1. december 2025
Really bad service won't use afain
Oil ordered in November delivery promised within 9 days. No delivery.when I called to find out why, was told I shouldn't gave been offered pay on delivery, but they never thought to call and tell me that. Said if they couldnt deliver within a reasonable timescale would cancel order, then promised delivery for the 9th December, which didn't happen, then for the 10th then the 11th, none of which happened. Office staff very pleasant and apologetic, but 6 weeks is too long to wait for a delivery which fails to arrive. Wouldn't ever use them again, this experience has been quite trying enough.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Broadland Fuels
Hi Jane,
We're really sorry to read about your experience — this isn’t the level of service we aim to provide.
We’d really like to investigate what happened and make things right for you. If you could email us at feedback@broadlandfuels.co.uk
then we can look into the details of your order.
Just to clarify a couple of points:
From the timeline mentioned, it sounds like the order may not have been fully processed — for example, if payment wasn’t taken or if the payment-on-delivery option couldn’t be approved. This could also explain the confusion around dates offered. Once we have your details, we can confirm exactly when the order was placed and what happened next.
If our delivery timescales weren’t suitable, we would normally offer the option of cancelling and issuing a full refund (for prepaid orders) so you could order elsewhere. However, if it wasn't framed like that then please let me know so I can address this too.
For payment on delivery, a credit check is required before we can proceed. This should have been fully explained on the phone, and we’re sorry if that wasn’t made clear.
We would also like to thank you for your kind words about our office staff — we’ll make sure this feedback is passed on. Please do get in touch so we can review your order properly and resolve this for you.
Kind regards,
The Broadland Fuels Team
Delivery driver was great.
The website was easy to use. The order was supposed to be on the 28th November, but never arrived and no notification of the date being changed. When it did arrive on the 1st December, the delivery driver was very friendly and professional. Perhaps Broadland Fuels could notify customers if a delivery is delayed.
1. december 2025
1st time buying oil for fuel
1st time buying oil for fuel, it was really simple and everyone I spoke too super helpful.
18. august 2025
good prompt delivery
17. juni 2025
Delivered on time
28. april 2025
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