Britline Anmeldelser 275

My wife and I own a mobile home in the mid Western France region. We changed our mobile home insurance from another well known company to CA Britline. The whole experience was seamless and efficient. It was a pleasure dealing with the insurance team of Debra and Clive in English too which was very helpful. We now feel more in control of the nitty gritty elements as they were explained and able to read them ourselves. Special mention to Michelle too who actually spoke with our old insurance company in person too. We now have our insurance policy within our own document folder within our Britline account which we can access anytime and share with our mobile home site owners. We fully recommend Credit Agricole Britline for a professional efficient service. Our UK bank could learn from their customer service.

Have been with Britline for over 20 years without issue and our advisor, Michelle, is lovely. However, the new app is a nightmare. It is a joint account but when I sign in, the app keeps reverting to my husband's name meaning I can't access my accounts or payees. Also means the app signs me in as my husband, so I can access his accounts - so much for GDPR! This needs fixing urgently as the only current resolution is to keep deleting the app and reinstalling from scratch. Please sort this out.

We have used Britline for the whole of our renovation project in France which took us 13 years.We have never had a problem and their staff have always been extremely satisfied.We are happy to recommend them .
Michael and Wendy Brightwell

We've lived in France now for 5 months and have always found Britline to be very quick to respond and very helpful. I don't know how we would have managed without them.

I'd recommend them to anyone starting a new life in France

Have been a Credit Agricole Britline Customer for a number of years. I have always found them to be helpful, efficient and good value. Frankly, as an ex-pat I don't know how I would have managed without them. Love the service.

Very efficient and friendly service. Excellent at advising on French banking processes and practices. Help always easily accessible if answers to specific questions not available online. Very good value and very easy to manage accounts online.

Just called Britline to set up ApplePay and Internet payment- no waiting, straight through, intelligent and charming advisor, all sorted within minutes…so very, very different from using a British Bank, they’re amazing

I recently needed to close all my Britline accounts, having less need for them now following Brexit. Although there was an initial hiccup that delayed the process communication to and from Britline was excellent throughout. The accounts are now closed, but I would have no hesitation to come back should the opportunity arise.

Had an account with Britline for over twenty years and have had nothing but good service. The phone lines are staffed by pleasant and helpful operators who speak excellent English.
All good.

An utter indifference to the customer experience. Typical French banking bureaucracy and complexity with added arrogance because they speak English to you as they do it so you should be extra grateful. Finally, with the amount of alternatives appearing, people can vote with their feet and maybe one day things will improve. I am leaving for sure. Possibly the worst customer service experience I have ever had. Except Orange but they are so bad it's almost entertaining. Use literally anyone else.

If only all banks were like Britline. In every way Britline scores and as British with interests in France we're extremely lucky to have such a service. Superb.

We lived in France for 27 years and I must say that all our dealings with CA Britline have always been extremely positive. Although I am confident with technology, when I needed help or reassurance, it was always there. The staff are well trained and everyone we spoke to were efficient with excellent people skills.
We would thoroughly recommend.

Excellent service providing English speaking banking and investments in France. Part of Credit Agricole the biggest bank in France offering insurance (home/car) Life Insurance and savings accounts. Personal advisor with every account. Fully recommended.

My wife and I have been with CA Britline for 18 years and have always received excellent customer service.

We use our account for payment of all direct debits to do with our holiday home in France and also for home insurance.

We have fortunately only needed to make one claim many years ago and this was settled in a timely manner and to our total satisfaction.

Whilst our French language skills are 'adequate', when it comes to banking and insurance it is easier to have an English-speaking bank to call on.

Mess up with money transfer from UK, turned out to be with HIFX in UK.
Elodie at the CA Britline Customer service was excellent and got things sorted very quickly, keeping me informed all along the way.
10/10 Britline
6/10 HIFX-BIPS

FIRST CLASS SERVICE
What a difference to banks in England
Got straight through
Security sorted
Query answered
Reminded me to activate new card
Job done
Why can’t uk banks be like that
Thanks

Excellent efficient and professional service from Sophie Dumbleton today.
Very grateful for her expertise
Thankyou

I have been using britline for several years, and have just concluded business with them. I have had sympathetic and caring dealings with the company and cannot recommend them highly enough. I dealt with Dave Metcalf and would like to thank him for all his hard work.

I have been with Britline over 15 years since we bought a house in Brittany.
I am now 75 and I can honestly say that in all the banking process I have never experienced such excellent, and friendly customer service, in England or France. Their response to any queries was always same day. And whatever the reason, they were very helpful and understanding, especially when I was suffering with prostate cancer.
All the staff at their Normandy branch in Caen that I have dealt with have been superb.
I can totally recommend them whatever your French banking needs.

Great bank , great staff, always look out for you with your banking issues and the account itself.

Recommend this Bank to anyone who wants the old fashion values of a Bank.
Thanks Tony.