Bristow & Sutor Anmeldelser 834

Received the first letter from B&S on the Friday 01.08.25, appealed on Monday, £75 penalty reached £600 by the following Thursday. I received a hand posted letter through the door from the enforcement officer ‘Ollie’ who showed no compassion and did not care that I was disputing the PCN or that I’d provided evidence that I was not the keeper of the vehicle, or that I’d only just received the letter.
Once I had complained and forwarded my appeal to B&S, Ollie decided that he would now be coming the same day to our property to collect the dept, although he’d never mentioned he would be coming today before. He said, ‘ You didn’t want to hear what I had to say so, now I’m coming today.’ He followed this with a text to say be at the property by 5:00pm, even after advising B&S that I was alone with two children and I felt that he had a personal vendetta and trying to be intimidating. I was advised that I can’t dictate to which agent comes. When escalating my complaint I was given around 15 minutes before B&S called me back for Steve to tell me that the senior officer had decided to allow Ollie to continue to come to the house today with a dog barking in the background. This agency will not allow time to appeal, contact you at the wrong address and use intimidation techniques. Surely this behaviour is not approved by the FCA? We asked for a few more days for our appeal to be processed but Ollie declined.

Don’t understand why these guys have so many negative reviews, If you’re not willing to work with them then they won’t work with you, But if you talk to them openly and honestly they will 100% work with you. Special thank you to Anah on behalf of my sister

I called them to solve a problem with a payment. I waited for hours every day for a week, but no one answered. I started paying a weekly amount that I could afford to cover my debts. Over the second week, I woke up to find a collector at the door. He told me that today was the last day for payment. I explained that I had tried to call the office all week, but no one had answered. He replied that he could not do anything about it.
I don't know what to do now. I've stressed myself out and I don't know how to react!
I feel like I'm going to steal from them so they leave me alone!

Never in my life have I met a company that get away with regularly breaking the law. They have bad practices, lie and do not follow procedures. My council debt was sorted with the council on the 08/06/2025 but even as of today I still have Birstow and sutor harassing me. Threatening to gain access to my property. Well that won’t be happening trust me. My property will be defended by any means necessary. Time to take things further. DSAR, complaints and a harassment claim incoming.

This Company does not follow ANY correct procedures. You receive no correspondence until they threaten to clamp your car! If you try and pay online, their payment website is unsafe so you can’t access it.
I felt sorry for the agent who came to my house actually, but these people are enabling this criminal activity, which is everything that’s wrong with this country.
The owner of the company has a criminal record which you can view online. He also works from home s you can hear his kids screaming in the background. Again, everything that’s wrong with this country!

I found Kim who I spoke to very helpful and set up a payment plan with no problems

I don't know how this company can say they are ethical - disgusting to receive such threatening letters from them, received a letter on 31stJuly demanding we pay on 30th July the day before, put us straight into arrears with no compassion just awful how the government can use an organisation like this is criminal.

I have proof they back date letters and send them out late.
I work at a postal station and know how it works. Definitely going to panorama investigations about you.

The way I was spoken to today by Paul the enforcement officer was unbelievable what a vile rude man embarrassing that he represents your company so unprofessional . I understand he had a job to do but his attitude and tone is not appropriate or acceptable . my mistake I didn’t pay 100% take full responsibility and paid in full straight away today when I received the letter but the way Paul spoke to me was unbelievable I’m lucky and grateful that I could pay and rectify my mistake but I worry for people who can’t and need surport too . Total rudeness from the start of the phone call you really should give him some coaching because that could make someone who is suffering with mental health suffer more unnecessarily worse it’s shameful and when I complained and asked for the phone call to be listened back by a manager I was told managers don’t talk to customers . I am genuinely worried about the wellbeing of other people who have to deal with Paul .

The comment below from them over a week ago still haven’t contacted me !!!!

Vile behaviour by contact centre staff Sean and Wendy. Behaviour so poor I was left unable to decide if it was a scam. Both denied I had made other prior arrangements with an doorstep enforcement agent saying they overule his decisions. Please somebody stop this company from causing huge stress to people for the minor infringement of a parking ticket. Can't believe my local authority North Tyneside Council has a contract with these people. Can't get any answers of how they obtained my phone number and email.

Today someone came to my house I wasn’t at home by the name of mr reader they are such
Thieves so much pressure they did to me and they don’t have money and they pressured me and my wife they said give 590 pounds from my bank by force and took nearly 600 pounds for no reason for there dodgy company and they threatened me for police and there doing this for no reason they told me that there going to take everything my car my house for no reason never give them money I’m not even from this country and they pressured us to be honest if they try to charge you don’t give money let them call the police there not gonna do anything no one should believe these guys never ever

Just idiots. Ladies on the phone are well brainwash suckers.

You don't expect great reviews for a debt firm but I had a debt for the Dartford tunnel (£3 + £3) because my card had been changed on auto pay. This went into a dbt of £386 to BS (very apt!!). I paid £193 so showing willing to pay the debt with a view to squaring the rest off this week. Then get a guy at my door looking for £428!! £193+£235!!! Spoke to him, good as gold. Spoke to the office!!! What a shower of shit. Don't even want to hear reason unwilling to understand that effort was being made to settle....shocking firm but what do you expect. Just looking to bleed you dry, as is the case in all aspects of this country now.... not impressed.....;

I’m having a really difficult time at the moment - I’m struggling to cope and of course being contacted by an enforcement agent is really scary. I wasn’t expecting much when I called, but Louise completely changed that. She was kind, calm, and genuinely seemed to care - no script, no pressure, just a real person treating me like a human being. She gave me some space to breathe and I honestly came off the call feeling lighter. Louise is an asset to Bristow & Sutor

They have made it deliberately difficult to engage with them, I am very dubious about the dating of their letters, eg I receive the letter a week after it was sent etc. The agent clearly deals with furious people every day (understandable, it’s a vile business model), but was helpful. Usually your beef is with the organisation that engages them, but still, awful.

What an awful company. The only thing I will say is that the enforcement agent actually was approachable and keen to resolve this situation.
Staff on the phone sound like they are lounging around on the sofa, no interest in speaking to you or trying to resolve anything.
The whatsapp number is a joke, no one bothers to call you back once you send an email.
I understand that this shouldn't have got to this stage anyway, it's my own fault however, highways have not done a good job appointing this company.

I cant believe that my local council has hired these rogues ! They want x10 more then my original /just a stupid and unfair parking charge/ sum ....council terrorising its citizens...They warned me that they will clamp my car / which belongs to the financial company not to me / !! How I am going to go to work if I dont have car -will have to live on benefits -which the council need to pay me ,ok .

If I could give the zero stars I would. They wouldn't work with me, they wouldn't even set up a payment arrangement. They only want full payment.

Dirty thieving scumbags,
Sending out fake penalty charges in the hope that people get scared and just pay the charge.
Please come to my property and we’ll deal with it like proper men

I received a phone call from Bristow and Sutor ( dept collector’s. They said to me that I have a £992 fine to pay. They said they have sent many letters out. It turns out the address that the Traffic enforcement centre and the dept collector’s sent the letters to doesn’t even exist.

Ive been advised that this is definitely fault of the traffic enforcement centre.
I’m currently in the process of taking them to court.
I recommend to anyone in this situation to go straight to citizens advise.
Don’t even attempt to ring the traffic enforcement centre, they are very rude and hostile and when you eventually get through they just hang up the phone.
As for Bristow and Sutor, I can say for sure it’s run by ex convicts. Extremely rude and disgusting people. Caroline at first seemed to be rude and hostile and threatening. Once I paid the fine she seemed to be a little bit human.
I might also add that I received verbal threats that they would come to my house at nighttime, that was just one of many threats !!!
Shame on you….
UPDATE
Currently in the process of taking these criminals to court as they made many mistakes. If your documents are all up to date and this company still manage to send letters to an address you have never lived at. You will Win.