Brim Financial Anmeldelser 

What has happened to Brim's customer service? It has practically disappeared. I was sent a replacement card and, while it works online, it can't be used in stores. Apparently it hasn't been activated. Yes, I have tried to activate it online but it asks me to call customer service. And of course, when I call them, NO ONE is EVER available, and nobody calls you back. What am I supposed to do? I reached out to another department, and they said only customer support can help. They offered to transfer me to them and, of course, the same thing happened. NO ONE was available, I was asked to leave my number, but no one has called back. This is unacceptable, especially when you're offering credit cards as a service. Customers need to be able to speak with a support team when they have issues. I am very seriously considering leaving Brim altogether. I certainly can no longer recommend them.

Years ago, got Brim card for good foreign exchange rates and decent customer service. This changed - foreign exchange fees are up while customer/phone service has DISAPPEARED. When I pay several credit card bills thru my bank, Brim takes far longer to acknowledge payment (while claiming to be "at the cutting edge of tech"). Today, phoned Brim for help over 7 hours ago and many times after - yet NO CALLBACK FROM BRIM for over 7 hours. Imagine needing help while in another continent and getting NO RESPONSE for SEVEN - or more - HOURS. I have been a Brim customer for many years. But now, with customer service melting away, I can no longer rely on Brim, especially when travelling. Sad, and disappointing.

Only interested in the card for its no foreign currency fee. This changed about 2-3 years ago to now charging 1.5%. Now they changed their phone service. A sizable international airline ticket purchase was rejected (I pay my card every month and have no balance). When I tried to call them, they said they are really busy and asked me to put in my phone number. If you don't, it cuts you off immediately. If you do, you get to wait and wait and wait for a callback. This is the end of the line for this credit card. Sad, it used to be great.

I wish I could rate them 0 stars.
They can suspend your account randomly without notifying you. I was told my account was suspended because my balance was more than 50% of my "allowed spending". Brim, do not approve credit availability that you do not allow people to spend. If my available credit is a certain number, I expect to have it available if needed, not to get blocked without a notice if I reached half of it. Then they pretend that you must pay the full balance otherwise you will not be in good credit standing. In my case, my limit was 7k, I spent 3.5k and got blocked. They sent me a statement "forcing" me to pay the full 3.5k by the end of the month, and insisted that this is the minimum payment, until I actually went over their terms & conditions and they reluctantly admitting that it was not true.

Additionally, they make it impossible to pay off any balance. I have their card for about 3 years. Their app NEVER worked. I access my account thought a web browser. The 'pay card' feature takes you to a broken link. I made a payment on August 20th; it is September 9th today and it is still not reflected. My main bank said Brim received the payment, Brim tells me they did not. Absolute scam of a credit card.
As soon as they receive my 1k payment that they stole, I am closing this garbage of a product.

I have had brim Mastercard for over 5 years. They were the best when they first started.
I don’t know if they are under new management but my card was blocked suddenly and I am required to pay 50% of used credit to reinstate my card. I am under 80% of of total credit available. I have never paid late and always paid more than minimum required.
They have the audacity to block a regular paying customer in good standing like a delinquent criminal.
Apparently, it’s a new policy. I will be cancelling this card and will never bank with them again. Absolute greedy crooked company.

Probably the worst card you could get. Customer service is incompetent and gave no clue. I cancelled mine ASAP. Simply don’t go there and save some grief.

I’ve had a Brim Financial credit card for 12 months, and during that time I was able to use it only four times. Nearly every other transaction was blocked for “fraud”, including completely normal purchases, like groceries or gas.
Each time this happens, the card is blocked out and I’m forced to contact their fraud department just to unlock it. Unfortunately, nothing is actually resolved during the call. I’m told to send an email and wait up to two business days for a response. For a credit card, this is simply unacceptable.
Customer service is extremely inefficient:
Repeated card freezes for routine transactions, no immediate resolution by phone, email-only follow-ups with long delays.
Rinse and repeat, the same issues happen again and again.
A credit card should be reliable and usable when you need it. This one isn’t. After a year of frustration, I can confidently say this is the most impractical credit card I’ve ever used.
I would not recommend Brim Financial to anyone who expects a card that actually works.

Don't bother. Use any other card. It's not worth it. They will freeze your card almost every time you go to use it for >$1000. Even if you're making the exact same purchase every month from the same company. It's absurd. You have to wait on hold for ages and answer a zillion questions just to get it unlocked. Any other card is better. They don't even have the no FX fees benefits anymore - I can't imagine why anyone would use this card now.

This card has been a disaster. Between app issues and randomly getting my card locked for no reason, I am finally at the point where I am just going to pay it off and cancel it.

Twice now this year, my card has been locked and put “under review” by their fraud department exactly at the moment I go to pay for my medication at the same pharmacy I always use. They never notify you, you just find out when you go to pay for something that your card is locked. You call customer service who then connects you to the fraud department - but don’t get your hopes up - they actually cannot help you in that moment. They make a “note” for someone else from the fraud department to call you back who knows when. Right now, for me, it has been 3 days. Last time, as with this time, it was blocked for no reason - just normal shopping. I don’t want to have to carry around every form of payment I have as this is not the safest, so it has been a huge inconvenience every time.

I am no longer going to use this card. I bought it for no foreign tx fees to use as a travel card but that perk does not exist anymore, so really, what is the point? Especially when I’ve travelled in the past and despite logging travel notifications on the app, the card was blocked irregardless of this service. This is definitely not the only means of payment you want to rely on travelling - not unless you want to be stranded somewhere with no access to credit without even being given a heads up.

There are other cards that offer 0% foreign tx fees. At this point, I would gladly pay the extra 2.5% to at least get ahold of someone who can actually help me right away if there is an issue with my card. I would pay an extra 2.5% to not have to deal with this company again.

This company has low reviews for a reason. The app store rates the app at 1.5 out of 5. Here, the company is rated 1.8 out of 5. Save yourself the headache all these customers have already experienced and don’t bother.

dishonest 3rd world business , sneaky fee's hidden on statements. customer service stuck in the 1970's , no communication whatsoever . Brim does not adhere to industry standards. Brim dispute department is none-existent, if you need to dispute any issues - good luck!
I had to dispute a small 100.00 dispute, after spending weeks faxing and mailing in documentation Brim closed the case, turned against me saying the documentation was not proper , when documentation was crystal clear. I can't imagine dealing with them on more complicated disputes.

Will never use this card again.

Brim Financial opened a CC in my name fraudulently. They stole my identity. MY credit is screwed. Thank you Brim Financial.

I clearly got scammed while travelling with tempered bottles and couldn't not return them because I noticed after I left the country. So I made my research basically providing all the details they need to know about this and took them forever to ask for documents. When I finally called to check on my dispute because they put back the charge, I got told that there was not enough evidence. I had 13 pages of pictures and descriptions.

Their investigator don't know what they are doing and if you think you would be protected against scams, think again. On the other hand, I had an issue and Amex happily accepted my dispute.

First they waived the world elite to many people more than one time...not for me...second they were unable to send the credit card to the right address. Third...and not least they did NOT protected my rights as a customer when I did a chargeback...I lost 94.65$...fourth...they eliminated the free foreign transaction fee...so not worth it...AND WORST OF ALL IS CUSTOMER SERVICE....they still work with canada post (letter) not email...and are not there to help you...so DO NOT GET THIS CARD you'll be so mad and frustrated...

Worst customer service ever. The company's web portal provides the wrong amount owing and then charges interest on the full amount due. Then they refuse to refund the interest even after admitting they are at fault.

This used to be a card I would regularly use, however 1) I literally had to call 5 times to get a replacement card. It took several months to arrive, which is utterly ridiculous; 2) Recently, there has been a major devaluation of the card in terms of FX fees and cashback, which Brim has the audacity to call an optimization. When I emailed them regarding this terminology, they double downed on it being an optimization, which is preposterous.

Overall, there are numerous no fee cards with much better rewards and much better customer service.

They changed the rules during the game. Effective May18 th,2024, they are charging 1.5% on exchange rate plus 0.5 % on every purchase. Promises, promises. This is how they will loose everybody. Poor and dishonest advertising.

The only thing I like about this card is you get notified every time you use it. Everything else sucks. I needed to call two times to get a physical card for myself and twice as well to get a physical supplementary card for my husband. The card arrived after two weeks in both instances. My husband's card did not arrive on time for our trip. They also got my husband's email wrong and would have to wait for a week to get it right.

An unauthorized $2000 charge from a car rental company was made on my Brim card. Brim took my 'dispute the charge' statement by phone and said they would send me the forms to officially lodge my claim against the transaction. Three months later and the forms still have not arrived. I have called customer service four times. Do not use Brim, the small amount you save in foreign transaction fees does not outweigh the inability to get them to fight a fraudulent transaction on your behalf. Stick with Visa and Mastercard in my humble opinion.

From start to finish, my experience with this company has been stellar. Customer Service is excellent with reasonable wait times (unusual). They were responsive to requests for my initial card and credit increases. Even when my card was hacked while travelling internationally, they had me established with a new digital card in minutes. I appreciate no foreign transaction fees and the transaction advice with each charge. Recommend highly.

I applied to their mastercard mainly to use it when travelling as it offers 0% foreign exchange rate. I read the reviews here and some complained about the application process and their customer service. Actually, the application went very smoothly and I was approved in no time and received my card. I left a travel notice in the app that I am travelling to Mexico and left the specific dates. It is a great feature in the app as you don't need to call customer service for this. I am just back from my trip and I have to say that card was a life saver there. No one single transaction was declined. It saved me a lot of fees I used to pay with the other cards that charge 2.5%. And guess what, cash back on some foreign transactions too!! Not a lot but still some cash back. Another awesome feature is the Boingo free WIFI that card offers. It was useful for me at some airports in Mexico where no free wifi was available but Boingo was available. Definitely a great card and I highly recommend it especially during travelling abroad.