Brightr® Sleep Anmeldelser 

Topper transforms my old bed , came on time , well
packaged. Would recommend.

Fast delivery. Keen price. Its taking me a little while to make my perfect pillow but adapting it is really easy.

Great service and great product .. it’s made my bed feel amazing.. well worth the money

Had nothing but trouble from day 1 . Brougjt a topper, vacuum packed as most are , was very lumpy 2 days after opening it . Reached out to company was advised to try and shake lumps out , I did try but physically couldnt do this. Reached out again , was ignored till 3rd I think email , was told I couldnt send it back till after 30 days unless I paid I waited when 30ndays were up started return , I was told I would have to re pack and take to my local Evri store , being vacuum packed obviously wouldnt go into box . I explained I have mobility Issues and suffer with arthritis and have cancer , trying to compress this down would be difficult could they please collect , no we dont collect . Was advised to use a mattress topper. Took me 2 weeks to find someone to help me , I was very worried shoo wouldnt take it as all my local shops are small corner shops . I was sent a label asked if thry could send me a physical label as alot off the time Internet connection isn't great in these local shops , no we dont do that . I think I emailed 3 , or 4 times asking this .
They have my return since 23rd of june , still not had refund said 21 days , not working , left it till last minute. Im still waiting . It can take 3 or 4 emails for any response sometimes they put an out of office email up but mostly feel they just ingore.
I have asked 4 other compines their return policy, in case I was being unfair expecting them to collect a large double mattress topper , e ery one of these well k own companies have all said they collect !
Im hoping i will get my return this week

The topper never arrived. When I contacted customer service, they were unable to tell me where the parcel was and simply referred to the shipping carrier. However, the shipping carrier told me that only the company could investigate or resolve the issue. As a result, I was left stuck between the two, with neither taking responsibility or providing any useful information. The shipment has now been in limbo for weeks without any resolution. Based on this experience, I cannot recommend this company for deliveries to Germany.

Terrible return and refund system. I am still waiting for my money despite numerous emails saying it's been processed.
I am caring for a very ill partner and the topper was unsuitable for his needs. The company are impervious to my stressful situation.
Very disappointed and still out of pocket.

Efficient, realiable definitely recommend

Nothing was too much trouble. Quality products and competitive pricing. An easy 5 stars.

Nothing happened till I reversed the mattress the firmer side was my need I felt so relaxed straight away and,it has continued.

Excellent delivery. Lovely pillow and pillow case

Easy to order and an efficient delivery and so far we are pleased with the product, thank you.

I'm very happy with this mattress topper. It's comfortable, good quality, and has made a real difference to my sleep. Since using it, I've been sleeping much better and waking up feeling more rested. I would definitely recommend it.

Early days but enjoying the comfort of the new topper. I’m not tossing and turning so much and feel much fresher and rested when I waken. Good buy I think.

This trader is in no way a legitimate company I have email's saying I will be getting a refund but wks and wks later nothing, they never reply to my email and have stopped any messages for a month now.i am so sorry I was ever persuaded by their lies false promises.We are both in our late 70s but this even falls on deaf ears

Good quality and really helps with sleep and excellent delivery

Very awkward return process. Overly long email explaining return process with unclear instructions initially. No response for a long time about my return. I have to pay for postage for a large bulky item. Cheeky 60 day return method in place that is bound to catch customers out. Avoid if you think you might want to test out their product and return. Too difficult return process for such a personal item as something that you sleep on.

(in response to Brightr- I don't recall the exact wording, but it said something to the effect of me not being able to return the topper and get a full refund until the 60 days was up. The returns portal didn't work the first few times I tried it.)

Avoid, avoid, avoid! They are very quick to take your money but the 100 days trial is a scam! They do not refund you despite multiple chasers and enquiries. I ordered a mattress topper from them to firm up my mattress to co-sleep with my newborn baby. We used it for 2 nights and removed as it slid around and actually made the mattress more unsafe for baby. I kept it safe and clean until the 60 day free return window and sent it back. It was confirmed as received and that it was undamaged but months later I am still awaiting the refund that “has been processed”. I have resorted to disputing the payment through my bank.

Good quality stuff

A perfect comfortable and supportive pillow. The pillowcases are great, cool in the summer period and anti-aging copper infused.
The shopping and delivery experience was very easy convenient.
The mattress topper I ordered from Brightr Sleep is really comfortable too.