Catherine assisted me in full with a small issue with my order. She made it no problem to resolve, a simple exchange of emails and Catherine had it all sorted for me. She even followed up with confi... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
-Products are good quality for school uniforms. -Site quite simple but do the job. -Return not free but straight forward and refund done quite quickly. -Too long delivery lead time, especially dur... Se mere
Virksomheden har svaret
I've been a customer for years now and only recently received a faulty item for the first time. Cindy was super helpful and resolved my issue quickly and a replacement item was sent promptly.
Virksomheden har svaret
I recently purchased a PE T-shirt from Brigade, but unfortunately the embroidered badge on the front was faulty. I contacted Brigade to let them know, and I was very impressed with how promptly th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Kontaktoplysninger
15 Binns Close, CV4 9TB, Coventry, Storbritannien
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,5
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
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Great Customer Service
Prompt service. Everything delivered well on time.
I had a bit of a scare when it came to delivery timelines that were very promptly and professionally addressed by Elle - showing exceptional customer service.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for your lovely review!
We’re delighted to hear that your order was delivered promptly and on time. It’s wonderful to hear such kind feedback about Elle and the service she provided - we’ll be sure to pass your comments on to her. 😊
Great customer service
Great quality, our first delivery had a small problem with it, but it was rectified immediately and fantastic customer service from Catherine who ensured we received the replacement item in plenty of time for the start of term. Thank you!
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with the quality of your order and that Catherine was able to resolve the issue quickly for you.
We’ll be sure to pass your lovely feedback on to Catherine. 😊
Human advisors most helpful
Once I finally figured out how to speak to a human (not easy), I received an email response from Cindy, who was so kind and helpful. She resolved my issue immediately.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for taking the time to leave a review!
We’re really pleased to hear that Cindy was able to assist you and resolve your issue so quickly. We’ll be sure to pass your kind feedback on to her. 😊
Excellent customer service
Excellent customer service. Cindy was very polite, informative and answering all my queries very promptly and professionally.
Thank you.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for your lovely review! We’re delighted to hear that you received excellent customer service and that Cindy was able to assist with your queries so promptly and professionally.
We’ll be sure to pass your kind feedback on to Cindy. Thank you again for taking the time to share your experience with us! 😊
Had a very positive experience using customer service
Had a very positive experience using Brigade customer service, I made 3 orders due to extra items needed and the inability to combine orders. When the jumpers came in measuring smaller than anticipated I mentioned this to Cindy who arranged a free return and exchange in record time for my son’s first day of school next week!
Cannot have asked for more from Cindy! Thank you again!!
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with our customer service.
We’re especially pleased that Cindy was able to arrange the return and exchange quickly. We’ll be sure to pass your lovely feedback on to her.
Thank you again for your kind words, and we hope your son has a brilliant first day! 😊
Great service
Great service. My item was lost by the courier but the customer service team, especially Cindy offered a fantastic helpful response to resolve.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for your lovely review! We’re sorry to hear that your item was lost by the courier, but we’re delighted that Cindy and the customer service team were able to assist and get this resolved for you.
We’ll be sure to pass your kind words on to Cindy. Thank you again for your patience and for taking the time to share your experience! 😊
I had an issue with the courier
I had an issue with the courier , brigade clothing [ Cindy] helped resolve this with her excellent customer service and constant updates.
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you for taking the time to leave us a review. We’re sorry to hear you experienced an issue with the courier, but we’re pleased to know that Cindy was able to resolve this for you and kept you updated throughout.
We’ll be sure to pass on your kind feedback to Cindy. Thank you again for your patience and for choosing Brigade Clothing! 😊
Cindy was a great help when I was in a…
Cindy was a great help when I was in a tricky situation. Thanks again for all your help!
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for your lovely review! We’re delighted to hear that Cindy was able to help you when you needed it. We’ll be sure to pass your kind words on to her.
Thank you again for taking the time to share your experience with us. 😊
The staff is really helpful
The staff is really helpful. Thank you so much
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for your lovely review! 😊
We’re really pleased to hear that you found our team helpful. We really appreciate you taking the time to share your feedback.
I recently had a problem with an order…
I recently had a problem with an order and was helped by the customer service team - in particular Elle - who was friendly, helpful and very responsive. Five stars for the customer service team.
More generally, I regularly buy school uniform from Brigade Clothing as one of two stockists for my children's school.
The uniform is as described. The website experience is fine.
There is always a delivery and returns cost regardless of spend with long lead times for standard delivery so you have to order well in advance and be prepared to pay extra if you need to change anything.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for your lovely review! 😊
We’re really pleased to hear that Elle was able to help and that you found our Customer Service team friendly, helpful and responsive. We’ll be sure to pass your kind comments on to her.
Thank you also for your continued support and for taking the time to share your feedback.
Good quality items, terrible if you're the customer
The items seem good quality and I'm happy with them. However when you order as a parent the company is not interested in dealing with you as the customer at all, won't respond to queries and leaves you in the dark about order delivery timescales. I completely understand that for school specific items the company needs a certain number of orders before it is sensible to do a print run, but there needs to be more communication with the customer buying the item about when they receive it. It's no use waiting five weeks only for the item to be dispatched the day you go on a two week holiday, with no way of having the item delayed, held or to collect it instead.
In fact when you try to contact the company their phone line doesn't accept incoming calls from a mobile number (to stop customers contacting them), their online chat is restricted to a chatbot only (to stop customers contacting them) and their FAQs just say no to everything.
It's noticeable how many of the 5 star reviews relate to resolving something once a problem has occured, suggests lots of problems occur.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the quality of the items.
We’re sorry to hear that you felt the communication around your order could have been better. We have a dedicated Customer Service team available to assist with queries and aim to respond within 24 hours, including during our busy summer ordering period.
Our Contact Us page on the website provides a direct way to get in touch with our Customer Service team, who will be happy to assist with any queries.
We appreciate your feedback and will take your comments on board. We have also requested some further information from you so that we can look into your individual experience and see if there is anything further we can do to assist.
Thank you again for taking the time to share your experience.
Kind regards,
Brigade
Excellent customer service
Excellent customer service! I received the wrong item but only realised 4 weeks later as I hadn’t opened the package. Elle was excellent at sorting my return and getting the correct item to me. Emails were very quickly responded to!
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you for your fantastic review! 💙
We’re really pleased to hear that Elle was able to help get everything sorted, even though the incorrect item wasn’t noticed until a few weeks after delivery.
It’s great to know that she made the return process straightforward and arranged for the correct item to be sent out, while keeping you updated with quick responses throughout.
We’ll be sure to share your kind words with Elle!
Great customer service from Cindy
Ordering via Brigade was simple and straightforward. Although an item was out of stock, Cindy was really helpful and took great care to ensure I understood my options with prompt responses and helpful suggestions. I would have given 5 stars had it not been for the stock issue and the sizes running small, but that does not reflect the customer service which is 5 Star.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you for taking the time to leave such detailed feedback.
We’re sorry that the stock availability and sizing affected your overall experience, but we’re glad that Cindy was able to help, explain your options and get everything sorted in the end.
It’s lovely to hear that you found her responses prompt and helpful, and that you felt the customer service itself was five-star. We’ll be sure to share your kind words with Cindy. 😊
Exceptional support with a very fast…
Exceptional support with a very fast response time, even during the weekend! Would like to mention Elle, who was very helpful.
I highly recommend
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you for your wonderful feedback!
We’re delighted to hear that Elle was able to provide such helpful and prompt support. Providing a reliable and responsive service is really important to us, so it’s fantastic to know you had such a positive experience.
We’ll be sure to share your kind words with Elle. Thank you for recommending Brigade!
Sons uniform for secondary
I ordered my sons uniform late for the start of Yr 7 at secondary school. I contacted Brigade via email, and Vickie Moore the Production manager was really helpful. Her responses were quick and she managed to track my order and sent it out next day delivery so my son would not have to start school without the uniform. Really great customer service. thank you!
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you for your lovely review!
We’re so pleased to hear that Vickie was able to help with your order and ensure your son had everything he needed for starting Year 7.
It’s great to hear that her quick responses and personal support made such a positive impression. We’ll be sure to let Vickie know how much her help was appreciated. 😊
Exceptional customer service from Elle at Brigade Clothing
I wanted to take the time to leave this review specifically to recognise Elle, who was absolutely fantastic in helping me resolve a very stressful situation.
A parcel containing my son’s school uniform had unfortunately gone missing with the courier just days before he was due to start school. Understandably, I was extremely worried as there wasn’t much time left to find a solution.
From the moment Elle got involved, she went above and beyond. She personally chased the courier, understood the urgency of the situation and, rather than simply telling me to wait for an investigation, took action and arranged for a replacement blazer to be dispatched via Next Day delivery.
The replacement arrived safely and exactly when we needed it, meaning my son had his blazer ready for school.
What really stood out to me was that Elle took ownership of the situation. She kept me informed, listened to my concerns and genuinely seemed to care about getting the problem resolved. That level of personal attention is something you don’t always experience with customer service.
Although the original delivery issue was completely outside Brigade’s control, Elle’s response to it was exceptional. She turned what could have been an extremely stressful experience into one where I actually felt looked after as a customer.
Brigade should be extremely proud to have someone like Elle representing the company.
Thank you, Elle, for all your effort, understanding and for going the extra mile when we really needed it. It was genuinely appreciated. ❤️
Five stars without hesitation.
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for taking the time to leave such a lovely review. 💙
We’re really pleased to hear that Elle was able to help and provide such a positive experience for you. It’s great to know that she kept you updated and made sure everything was resolved in time for your son starting school.
We’ll be sure to pass your kind words on to Elle. Feedback like this is always greatly appreciated by the whole team.
Thank you again for your five-star review and for choosing Brigade. We’re so pleased we could help!
Confusing sizing
Confusing sizing. Following their instructions, we got smth which would probably be perfect for 5'4 tall teenager. Ours is unfortunately 6'4. I did actually go size up, based on his chest measurement, but that's clearly not enough to get long enough sleeves.
So now we have to spend delivery AND returns costs and still have no suitable uniform piece.
Also, please modernize your returns process!
Changed my review from * to **** after they contacted me and offered a solution. It's still confusing to find the right sizes but I hope they'll add more measurements to their web page in the future.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience.
We do have detailed size guides available online for all of our items, and our Customer Service team is always happy to help with sizing queries before an order is placed. We also have a 24-hour chatbot and a Contact Us page on our website, so customers can get in touch with us if they’re unsure about sizing or need any advice.
Thank you also for your feedback regarding our returns process. We’re always looking at ways to improve the experience for our customers and will take your comments on board.
Our Customer Service team will reach out to you directly to see how we can help further.
Kind regards,
Brigade.
Thought uniform would still fit
We thought our grandsons uniform would still fit him for the start of term but we were wrong
He shot up in size and missed the deadline for orders to be received before the start of school
Placed a order and sent email to the sales team to see if there was anything they could do.
Well within minutes I received a reply and Catherine from customer service has fast tracked our order, absolutely amazing can't thank her enough.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for your lovely review! We’re delighted Catherine was able to help and fast-track your grandson’s order, especially with the new term so close.
We’ll be sure to pass your kind words on to Catherine - she’ll be thrilled to hear how much you appreciated her help!
Thank you for choosing Brigade Clothing. 😊
Great experience with Brigade Clothing
Great experience with Brigade Clothing. I ordered my son's uniform from them. The courier delivered the parcel while we were on holiday, left it at front door and disappeared. When I contacted them they were very prompt an professional, they sent me another one right away. Highly recommended.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for your lovely review! We’re sorry to hear about what happened with the original delivery while you were on holiday, but we’re delighted that our team was able to resolve the issue quickly for you.
It’s wonderful to hear that you found our service prompt and professional, and we really appreciate your recommendation.
Thank you for choosing Brigade Clothing! 😊
Amazing customer service
Amazing customer service, thank you Catherine.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Brigade Clothing Ltd
Thank you so much for your lovely review! We’re delighted to hear you received amazing customer service from Catherine. We’ll be sure to pass your kind words on to her 😊
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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