Positive experience. We bought the very same model from 15 years ago noting a few improvements. Why the same: white, slender footprint that does not take up much space on the kitchen counter in... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Awesome customer service. Our Breville toaster quit while still under warranty. After a short discussion with a customer service agent, Breville delivered a new one to my door within a couple of days.... Se mere
I have purchased many Breville products and this is the first I have had to contact about problems after being used for only one time. The phone customer service representative was very helpful and... Se mere
It took almost 2 months from my initial compliant for my machine to be exchanged after multiple emails, phone calls , video calls Shipping my defective machine for so called repair and return,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Kontaktoplysninger
19400 S Western Ave, 90501, Torrance, USA
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4,1
God
11 t anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Everything was great with the customer…
Everything was great with the customer service got my expresso machine working. The reason I’m giving a 3 is because I got offered a bag of coffee beans I never received.
29. april 2026
Besvarelse fra Breville
We just so sorry to hear this. We'll get those beans out to you as soon as possible.
Very friendly and helpful customer…
Very friendly and helpful customer service. Ease of ordering
6. maj 2026
The ladies that i talked to were…
The ladies that i talked to were knowlegable ,friendly,helpful,and gave me all i required to resolve my issue a truly A team .
6. maj 2026
Quick
Quick, fast, polite got my replacement right away very pleased. Now, if you just come up with a better juicer.
5. maj 2026
Support through Video call
I really appreciated the video call to trouble shoot. The technician could see in real-time what the issue was and the problem is now solved :)
6. maj 2026
Customer service was INCREDIBLE
Customer service was INCREDIBLE. Never had such a good experience.
My espresso machine was 18 months old and making a bad grinding noise at lower grind size.
I was reluctant to call service and wanted to just throw machine away 😂. Way too expensive for that option. lol
At first I was annoyed at the number of questions they needed to ask to set up my account (they did warn me and apologize in advance - which helped a lot)
When the heard my espresso machine making an awful sound they said “oooh I don’t like that” and I felt like my bestie was helping.
They told me they would replace the parts of the grinder and sent it to my house in 3 days. No charge. No hassle.
Machine works like a dream again
6. maj 2026
The manual leaves a lot to be desired…
The manual leaves a lot to be desired when following the instructions to do anything.
Customer service person was excellent.
5. maj 2026
My Smart Oven Air Fryer Pro stopped…
My Smart Oven Air Fryer Pro stopped working (error E006); Breville sent me a UPS return label and a replacement within 10 days. The exchange was very smooth. Thank you.
6. maj 2026
Easy and done
A part came damaged, I called. Was on the phone like 15 minutes and had a new part on the way. It came with no issues.
5. maj 2026
New Oven defective after 1 month
Tried to solve the problem. Nice person. Able to have them call me back instead of wait on hold.
5. maj 2026
Made it very easy to return…
Made it very easy to return malfunctioning air fryer as well as promptly replacing it.
27. april 2026
I contacted them because my new…
I contacted them because my new breville barista bro grinder wasn’t working properly. The told me they will send me a box so I can ship the machine after waiting over a week they told me they won’t be able to send a box and was up to me to send the machine in my own box.
6. maj 2026
Besvarelse fra Breville
Thank you for your feedback. We show that service was offered; however, the requested resolution was shipment of replacement burrs. Our records indicate that two separate replacement burr orders were sent and delivered. If those parts have not helped resolve the issue with your grinder, please reach back out through that case and we will be glad to assist further.
Extremely easy with friendly and…
Extremely easy with friendly and knowledgeable customers service officer. Breville honored their warranty. The return was easy and I received my Paradice9 very quickly.
The whole experience was way above expectations.
6. maj 2026
Brought a coffee machine was 5 months…
Brought a coffee machine was 5 months old , stopped working , took back to shop purchased from , has been sent away . I have had to continually call repairer for updates. Have not had my new machine for approx 6 weeks now. Called breville customer service , terrible service , unable to offer any other alternatives .
Not happy at all and will not buy breville again. I am not confident that the machine won’t break down again as tech said it was a computer issue.
Have told everyone I know not to touch the brand . You have made a very unhappy customer .
6. maj 2026
Besvarelse fra Breville
Thank you for your feedback. We are sorry that the service center handling your machine is taking longer than expected. Unfortunately, we are unable to expedite their process or direct their actions, and we sincerely apologize for the inconvenience. We will pass your comments along to the appropriate team.
Customer Support was very responsive…
Customer Support was very responsive and provided great service!
5. maj 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.