every think handled well but website and telephone contact line useless when wanted to extend hire period. Sorted by email but an online portal would have saved me time and anxiety.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff are what makes the service here always friendly helpful and when somethings isn’t right with the equipment you have booked they will talk through the options. Thanks will continue to use you... Se mere
Virksomheden har svaret
Very helpful staff I had a problem collecting the machine on the agreed date and they moved the hire period with no problems. The petrol powered moss brush was fantastic my customer had previously had... Se mere
Virksomheden har svaret
I had no issues booking a trolley i required at short notice. The staff were very helpful. The online experience was smooth with regular updates and the store staff were very helpful and courteous
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Kontaktoplysninger
280 Foleshill Road, CV6 5AH, Coventry, Storbritannien
- 0247 666 6554
4,4
Fremragende
56 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent, reliable service
Equipment was there, fully functioning. Friendly service on collection and return.
17. oktober 2022
Scarifier hire
Collected equipment at opening time with no problem. Equipment worked perfectly.
Returned equipment at opening time with no problem.
Staff very helpful
1. oktober 2022
A* service, highly recommended
Very easy ordering process, plate compactor was provided with petrol already in, with surcharge / add on being more than reasonable (less than £6 I think it was), collected and dropped with ease, with a demo on how to use it before I left the forecourt.
Very satisfied customer and first time user. Would use again for any hire needs
30. september 2022
Brilliant price and service.
4. oktober 2022
The staff were very helpful
The staff were very helpful. An unfortunate problem with one of the items I hired was resolved quickly and efficiently so five stars for the service, three stars for the equipment - average four stars.
9. september 2022
Competitive price and Staff were VERY…
Competitive price and Staff were VERY helpful on collection and return
3. september 2022
A successful piece of equipment hire
Arrived in the time window given, the delivery man was most helpful in unloading the scaffolding, the MiTower was easy to assemble and sturdy so we were confident to use it. Collection was equally well -handled.
1. september 2022
Very helpful
22. august 2022
VERY GOOD SERVICE
20. august 2022
Friendly staff not very efficient.
Friendly staff not very efficient.
I hired a floor sander to be delivered on Monday morning, by twelve I rang to find out when it would be delivered. Told that they expected me to collect it. He read the order again and acknowledged that he had misread it but could not deliver until after 4pm but did extend the use period.Eventually it arrived but too late to use it until next day.?
I started using it the next day but after half hour use packed up. I looked up the fault light sequence that was telling me it had an under voltage problem. I took it back to the shop and they exchanged it for another one and this one worked well. I ended up taking it back at the end of the hire period despite paying for collection that wasn’t refunded. A week or so later I hired a sander again and was given the faulty one once more. Had to take it back again and collect a replacement.
14. august 2022
Besvarelse fra Brandon Hire Station - Coventry
Good morning Suzanne, thank you for taking the time to leave us a review, although I am really sorry to hear about the issues you experienced with the hires. Having the delivery late and then the equipment not working correctly must have been incredibly frustrating and inconvenient for you at the time. I will reach out to you privately, once I have spoken with the local Branch about what has happened. In the meantime, if there is anything further you wish to share with me, please feel free to email me at: customercare@brandonhirestation.com
Many Thanks, Emma
Great customer service
Advise second to none, the equipment was clean so there were no problems putting it in my car.
Staff were friendly and would put themselves out for you.
Would use them again any day, and we are telling all that this is the case, the staff need to be looked after better after doing such a great job.
19. juli 2022
Discourteous and totally unhelpful!
We had excellent work completed by Ashlawn Builders of Bilton, Rugby.
However, despite my two phone calls to Brandon Hire Station, to remind them that they have been requested by Ashlawn Builders to remove their portable toilet facility, Brandon Hire Station have yet to do so!
We are now into the Fourth Day waiting for the Toilet to be removed.
The responses I received from Brandon Hire Service were discourteous and totally unhelpful.
Shame on them!
9. juni 2022
Uopfordret anmeldelse
Besvarelse fra Brandon Hire Station - Coventry
Good Morning Douglas - Thank you for getting in touch and leaving this review. I am very sorry to hear of the experience you have had with us so far. We always strive to deliver a great service, and it is clear we have not met your expectations on this one, so I really want to make this right. I have tried to find the order, but I want to make sure I have the correct one to get this sorted as quickly as possible. Can you please contact me directly with the order reference so I can liaise with the branch and get this collected? You can email on customercare@brandonhirestation.com or you can call 0161 768 2842 and ask for Hannah and I will be happy to help with this. Looking forward to hearing from you - Hannah
GREAT SERVICE
21. maj 2022
Great service and great people
Great service and great people to deal with, as well as the best price.
Will definitely be using again.
28. april 2022
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