Brakes Anmeldelser 180

During covid its the small businesses that kept Brakes going. They would call twice a week to take orders. All of a sudden no more deliveries! At least we should have been given some notice. Even though there are Brakes deliveries coming to schools in our area 2 min away they still refuse to deliver. Not a care for their customers who kept them going. To top it off, good luck to anyone trying to contact them. They know they can't show face and ask for your customer ID on automated phone calls as soon as you key it in a message says they are not delivering to you and the call disconnects. Absolutely disgusting the way they have treated their customers. Don't give a toss. We were spending 25 - 30k a year with them and that was just on cakes. Why can't they even set up a collection service?
If anyone knows a suppliers with similar cakes please let me know on 07369269646. They don't deserve our custom!

One of the worst suppliers i've ever dealt with.

They've decided that they'll no longer deliver to my pub despite the fact that they're continuing to deliver to a restaurant just 500 metres away. Their response? because we do not use them as their main supplier we aren't allowed a delivery.

Why don't we use them as our main supplier? When we signed up as a new customer we were offered an super cash back deal based on our average purchases. When this ended they reneged on the deal and refused our cash back.

One of our biggest purchases are potatoes. We order 25kg sacks and they're advertised as washed.
whenever they arrived they would be unwashed. The company can't guarantee that i will get what i've ordered.

When deliveries come they almost always come in the middle of a busy food service.

And as for their rep - Laura McGill - She clearly isn't interested in keeping us as customers.

alex at brakes!! if you think its ok to leave my pregnant wife a delivery outside to carry up the stairs on her own in the middle of a public street when you have another full grown man with you to help, then what kind of person are you. Brakes sort it out if the people arent there to help vulnerable people then what kind of people are you employing

My experience is like everyone else. Dropped with a day notice, while I still see their van drive pass our business every day. The way you have dumped everyone without any notice to search for another wholesaler is just RIDICULOUS and so unprofessional.

At Brakes: don't even dare reply to this saying how your customers are everything to us and hope we will be back. We clearly are NOTHING to you and we will NEVER be back. Your "unprecedented times" are also OUR unprecedented times, and leaving your customers hanging so abrupt, is the reason we will never be back after you sorted your sh**t out.

As many stated before, I was dropped as a customer with zero notice. First multiple hikes in the minimum order amount, to then 2 days later hear that I can't get deliveries anymore? What a joke.
My other suppliers managed to cope with the driver shortage. Why can't you?

Brake does not care about small businesses.
Avoid

….to your reply: what business notifies customers on a spin after 20 years of business.
What, you just ran out of drivers everywhere overnight?
I know there are issues in the logistics industry, but 2 days notice… The joke is, I still see your vehicle only 10 miles away and even saw the vehicle pass the bottom of my lane since…..JOKE…….
Emailed me 2 days before delivery on issues as stated by everyone else. Really poor and left me in a real position at the height of season by leaving me in the lurch, in this manner.
I’ll never go back now. I hope their poorly planned business plan backfires.

I concur with a lot of other reviews at this time Brakes sudden "Temporary Block" on accounts is a total disgrace and it shows the level of customer service with the standard response.
Having just come off the phone I was told it is not the fact they have product shortages, they have had to put care homes and schools on block as well because of lack of drivers. That comment is an even bigger cause for concern and showed the total lack of empathy for the customer.
Like all major companies and corporations you should rename customer service as customer lip service because the intention is not to support but to fob off because "computer says no". I feel sorry for your employees who are put in the position of complete uselessness.

Zero Star Actually
Absolutely shocking.....soon be out of business I hope.
Been using you for 15 years and now you don't give a damn about my custom. Won't be using you anymore, I'll stick with people who care about my business and offer a great service....HOLDSWORTH!!!!
Carole Burton, The Three Crowns, Barrow upon Soar

The service from account team and customer care team is great, however the delivery side, I would personally not recommend as all my deliveries have been incorrect and takes too much time resolving each one, either shortages or incorrect products sent. A driver when doing a collection took products that they shouldn't and not even record them. Don't use Brakes is my opinion as a new business who has recently started up.

Only got one star coz wouldn't let me leave 0 ... this company have let down so many small businesses they have no loyalty whatsoever !!! They only want the big money now everything is open and are screwing over the small fish !!!! Shame on you.brakes your a disgrace !! UPDATE ACCOUNT HAS BEEN IN MY NAME SINCE 2019 WHEN MY HUSBAND PASSED AWAY ... YOU ARE FULLY AWARE OF THIS YET YOUR RESPONSE IS SENT TO MY LATE HUSBAND ... WAY TO GO BRAKES WAY TO GO !!!!

Do you own a small business? AVOID AT ALL COSTS. Like all the below we have been loyal customers to Brakes for years and yes we have also been dropped via automated message with no warning. My deliveries never turned up and they couldn’t care less. **** your automated reply. How about you stick it to the chains and make a statement. Support those who supported you throughout the pandemic because those you have chosen to keep on your books certainly weren’t those keeping you going by the sounds of things.

The lack of HGV drivers isn’t an excuse … every other food delivery service is coping with these unprecedented times … MAYBE there is another reason they don't want to work for you..

We will never use you again.

Absolutely disgusted by the so called service of this company, as many others have started, we have been a loyal customer for years, and the just dropped without notice. Rude staff I’m the customers services department. This is greed at its finest! Surely this is a time to support smaller businesses. All other decent catering companies are dealing with the “unprecedented” demand. Cue the automatic response that really sums up what you you mean to this company.

I have been using Brakes for the last year and was disgusted to find out today 29th June 2021 that they will no longer be supplying our business. I was basically told we are small account holders and they have to prioritise larger companies. Small businesses don't count anymore. Our money isn't enough for this company. Shame on you Brakes, you have let all the small businesses down through your greed. Mrs C Eken

I’ve been reading all your reviews regarding how other customers have been treated recently.
Your so called apology reply should read “Our teams have been working tirelessly to maintain service to our larger customers & forget/remove our smaller business’

We’ve been a loyal customer for eight years. To be informed by a automated message that we can no longer use you is appalling. Very poor communication not to even email or write to us.
Will never use your company again!

Unbelievably poor service. Cancellation of orders without notice for the last several weeks, and now they won't even accept orders. Completely killing our small business. Breach of contract. No apology. Laughably, they blame 'high demand'. Was that somehow unexpected as pubs and restaurants reopen? Other suppliers seem to have predicted it and are coping. Brakes blame lack of HGV drivers too - which is a direct result of Brexit and the government's failure to allow EU HGV drivers to work in the UK - but they way they have handled this is utterly appalling. Looking for alternatives so we never have to go back to this untrustworthy shower.

Would love to give a zero but can't!!

Absolutely disgusting customer service.
I was a new customer when the lockdown started to lift in April. "No problem you can order day before up to 5pm for next day delivery"
Several times this was not true, without notice they would say you can't order etc.
I placed an order on Tuesday 22nd for Thursday 24th delivery, was told the depot was busy so might not be Thursday but Friday instead. Great no problem, just happy to place the order as I hadn't been able to the week before. I got the confirmation email and thought no more.
I then received an email at 4.41pm on Wednesday to say they have cancelled my order and hope I can find alternative.
I emailed my account manager 2 weeks ago when I first had an issue, who had an automated message saying out of office helping in tele-sales and not monitoring emails!!! Phoned and asked to speak to her, not available will call you back. Didn't for 2 weeks and when she finally did it was to tell me my account has been suspended due to not enough drivers in the area and I wasn't a priority. So my order will not be coming it is Friday now and I am supposed to open in the evening with no stuff.

Can still log in on my account online and the order is still there confirmed and coming 24th June apparently.

Don't waste your time, asked to close my account and she refused as in minimum of 4 weeks I might be able to order with them again. Are they delusional!? Why would I want to trade with them after they treat me like that.

Like many others on here my young business which has been using Brakes for nearly two years is now saying I'm too small to bother with! Charming that is, can't get half the supplies from anywhere else so thank you very much Brakes. I could forgive them for occasionally palming me off with near out of date stock but this is unforgiveable and irresponsible. Shame on you Brakes, I encourage any budding entrepreneurs to avoid them like the plague!

Should be zero…
After 8 years dealing with Brakes, I like many others received an email telling me they could no longer supply my business.
The reply to my email was just a cut & paste from the original email, did not respond to my questions at all.
I know our orders have been small since lockdown, but to be treated like this as a long standing customer is diabolical.
I would go so far as to say ‘cowardly’ that they couldn’t even ring & gave the bad news by email instead.
My advice take your business elsewhere, where perhaps you will be valued.
Hang your head in shame Brakes!!

Oh dear. It seems Brakes have treated us, like so many others, with complete and utter contempt. We're a small independent business. Been a Brakes Customer for 4 years - continued to order throughout lockdown. Today been told that due to high demand, they will no longer supply us and that we should shop elsewhere. Basically, our business is not as important as the bigger accounts. Shameful way to treat a loyal customer. So, you know what, I Will shop elsewhere and never, never use Brakes again. And I strongly suggest anyone else thinking of using them to think again. You are not important to them..

In reply to Brakes response:

Brakes, you miss the point completely. You have not stopped delivering to everyone. As demand has increased, you have carefully selected which accounts you'll deliver to - and which ones you will not. Despite being a regular customer (for a number of years) and despite continuing to order throughout lockdown, you have decided that, right now, our business is not as important and not as valued. If demand vs capacity is the issue then, morally, the best thing to do would be to continue supplying all those businesses that continued through lockdown (and so supported you through lockdown) and ask the others to wait until your capacity increases. Instead you've dumped us, and it seems many, many other small businesses, in favour of the bigger accounts. That is shameful. You are a disgrace.

Worst ever delivery company I have ever used, they cancelled our delivery days, so many missing items and appalling customer service