BRAIDWOOD MOTOR COMPANY LIMITED Anmeldelser 

68
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Bought a used car from them today and found them very pleasant and helpful. The car was a good price and very well presented. They did some cosmetic work to the car like new alloys and colour coded th... Se mere

Bedømt til 5 ud af 5 stjerner

We purchased our Land Rover discovery sport from this garage and the process was brilliant. I was looking for a bigger car and seen one that ticked all the boxes . We dealt with mark who was brill... Se mere

Bedømt til 5 ud af 5 stjerner

Saw Skoda Yeti with low mileage and traveled down from Aberdeenshire, picked up at station by Mark. Sorted out out everything, new ownership, road tax,new MOT and gold standard warranty. Brilliant ser... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Amazing service from start to finish! I recently traded in my old SEAT for a Golf, and the whole process was smooth, straightforward, and hassle-free. Mark was incredibly helpful throughout and made e... Se mere

Virksomhedsoplysninger

  1. Autoforhandler

Skrevet af virksomheden

Used cars for sale in Livingston & West Lothian: Braidwood Motor Company: Competitive finance deals, part exchanges welcome, call now!


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

68 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,5

Alle anmeldelser

(68)

17 anmeldelser inden for de sidste 12 måneder

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Bedømt til 4 ud af 5 stjerner

Car was exactly as described

Car was exactly as described, Mark was polite courteous and professional, got the vehicle within days, all areas covered, fantastic service, will follow up with a further review once I have seen how the car is performing

8. august 2025
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Good afternoon Nick

A very many thanks for the fabulous review and I sincerely hope that you will be in a position to add the fifth star sometime soon.

Take care.

Regards

Mark

Bedømt til 5 ud af 5 stjerner

Mark provided great service and was…

Mark provided great service and was incredibly helpful throughout the process. He made everything easy and straightforward. I really appreciate his support and would definitely recommend to others!

20. juli 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Louise

As explained an another reply, please accept our apologies for the delay in responding as we've experienced issues with access to our account.
Thank you for taking the time out to give a wonderful review, which is greatly appreciated by everyone at Braidwood.

Regards

Mark

Bedømt til 5 ud af 5 stjerner

Bought my car from there and the…

Bought my car from there and the customer service was amazing, always in contact to keep me updated on what was happening and when that car would be ready to be collected 100% be back for another one

17. juli 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Scott

We've had issues trying to access our account, so please accept our apologies for a belated thank you for your incredibly positive review.
We're extremely grateful and delighted that the hard work of the all staff pays off.

We look forward to seeing you again.

Regards

Mark and Braidwood Staff.

Bedømt til 5 ud af 5 stjerner

VW ID.3

Fantastic and professional service from start to finish. Mark was exemplary. Bought a car, traded in a car and changed private plates on both with ease. Paperwork handled to the highest degree. Our first experience with Braidwood motors and we highly recommend the company. We have been buying cars for 35 years and have just experienced a unique gentleman.

8. juli 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good evening M

The time you've taken to compose such a complimentary review is very much appreciated. Thank you very much.

I'm sure you'll enjoy your new car, and hopefully you'll come back to see us when you're ready for a change.

Take care.

Regards

Mark

Bedømt til 5 ud af 5 stjerner

Excellent & friendly

Car was exactly as described, Mark was friendly from the start and, very important to me, was never pushy ortried to force the sale. He gave me time to look over the car and waited until I was finished before asking my thoughts. Change over day was super simple and easy with Mark doing all of the work, transferring ownership of my purchase and my trade in. All was confirmed by email in minutes.
This is the true benefit of using an independant dealer - friendly personal service with zero pressure to buy extra insurances or ceramic paint protection gubbins.
Keep using family run independant companies, otherwise we will lose them to the giant corporates and we will all be poorer for that.

28. juni 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Andy

Incredibly kind of you to give myself, and the company, an exceptional review.
These go a long way to giving confidence to future prospective customers who are considering the purchase of their next new car.
I am sure the new family vehicle will give you many years of pleasure and comfort.

Take care

Mark

Bedømt til 5 ud af 5 stjerner

Audi rs5

Bought a car today top service by Mark would recommend them to anybody thanks Mark

28. juni 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Dennis

Thank you very much for the extremely positive review, and wish you all the best experiencing many miles of enjoyable motoring.

Regards

Mark

Bedømt til 4 ud af 5 stjerner

Bought from these having not seen the…

Bought from these having not seen the car or heard of them so was very nervous and cautious especially given some of the reviews I’d read and was parting with nearly £50k
They collected me promptly from the airport and took me to the dealership which, on first impressions looks a bit ropey tbh. However cars great, service was good. Upon the long drive home the ‘air freshener’ wore off and the overpowering stench of a smokers car took over. I ended up getting it fully valeted internally and also bought a Halfords odour smoke bomb which has helped. They were good enough to go halves on the detailers £100 invoice which was good. Detailer did also point out to me the amount of mud under the wheel arches so hadn’t been fully cleaned, and also it’s had a small bonnet re spray ( hopefully just for stone chips) and some overspray on headlights which was surprising given the car is just 18 months old and only 5k
Overall I’m happy and the car spec is what I wanted.
Maybe a little more attention to detail is needed but nobody’s perfect.

9. juni 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good evening Grahame

I really appreciate you taking time out to post a review, and although disappointing that we didn't achieve the maximum rating, it is very understandable given the circumstances.

It is good to have the negatives pointed out, allowing us to make the necessary improvements in future.
Unfortunately, the issues that you have highlighted are rudimentary mistakes, and as a consequence should not have been missed.
Without doubt, more care will be taken to ensure each car is given a thorough check over prior to being displayed.

You have very kindly taken a pragmatic view of the situation, and I hope it won't spoil the enjoyment of the car.

All things being equal, we would be grateful for the opportunity to be given a second chance sometime in the future.

Take care

Neil, Mark and the Braidwood staff.

Bedømt til 5 ud af 5 stjerner

07772189931

Just purchased a vehicle from Braidwood motors and all I can say is that the service was excellent from start to finish. I was picked up from the airport in a luxurious vehicle then presented with my lovely new Z4 bmw. Mark helped me through the whole process and made it simple and easy transaction. Would definitely recommend this company.

14. juni 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good evening Mark

A very many thanks for taking the time to write a review on your recent experience, and as many thanks again for the exceptionally kind review given.

It looks like the good weather is upon us once more, so hopefully some great open top motoring ahead.
Have fun.

Regards

Mark

Bedømt til 5 ud af 5 stjerner

Purchase and trade in.

Recently bought a car from Mark at Braidwood.

We found the car in an online search, the advert was exactly what the car looked like in person...immaculate.

The experience buying was smooth with no issues.
There were no pushy sales like you receive with bigger named dealers. We also received a 6 month guarentee for piece of mind.

The trade in was again easy and a for price agreed for my vehicle.

I would recommend to others.

31. maj 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good evening Calvin

The positive review is greatly appreciated: thank you very much.

This quality of review is what we strive for in a tough market, so it's pleasing to know that we are managing to perform on all fronts.

As the old saying goes, 'happy motoring'

Regards

Mark

Bedømt til 5 ud af 5 stjerner

Amazing service & great car condition

Just purchased an A3 from Mark and it was the best experience of buying a car I’ve ever had. Car came fully serviced and MOT and Mark was so helpful throughout the full process. The car is in amazing condition would 100% recommend friends and family to buy from braidwood.

31. maj 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Hi Kayleigh

Thank you very much for the very kind review.

It was a pleasure assisting you with the purchase, and hopefully it'll be one of many.
Although you have many more years buying left, than I have for selling! :-)

Regards

Mark

Bedømt til 5 ud af 5 stjerner

Jaguar E Pace…

We had been looking for a Jaguar E Pace for quite a while and saw one advertised at Braidwood Motor Company, we phoned up and spoke to Mark about the car and he told us about it , we arranged to travel down on the Saturday to view the car and it was exactly as he described it, within a couple of hours Mark had everything in hand and the car was ready to be driven home , we had a slight issue with a dash board warning light coming on and again Mark told us to book it in at our local Jaguar dealer and Braidwood would pick up the bill , all in all I would have no problem buying another car from them as it’s good to know that you can trust them .

1. februar 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Graeme

Thank you for taking the time to write a very positive review.

I'm delighted that we were able to clear up the issue, and hopefully this will give you the confidence to give me the opportunity at your business in the future.

Regards

Mark

Bedømt til 5 ud af 5 stjerner

Got my car today (a day earlier than…

Got my car today (a day earlier than expected) and couldn’t be happier. The whole process was smooth and easy, with great communication the entire time. I was even helped out to find a cheaper finace rate on my car which was appreciated. Would highly recommend if you are looking for a top of the range cars and excellent services throughout.

7. april 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Nathan

Your positive review is greatly appreciated and we are delighted to have exceeded expectation.
We look forward to dealing with you again, sometime in the near future.

Happy motoring

Regards
Mark

Bedømt til 5 ud af 5 stjerner

Just collected our 2020 Discovery…

Just collected our 2020 Discovery Sport, bought many cars in my time but never had service like Mark provides, excellent and a 6 month warranty.
I hope that all the folk searching for a quality car have a look at Braidwood Motors very nice cars backed up with quality salesmen.

Thanks very much

John Winters

20. februar 2025
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Good afternoon John

A very many thanks for the exceptional review.

I'm delighted that you were happy with the service, and you both thoroughly enjoy your new car.

Regards

Mark

Bedømt til 5 ud af 5 stjerner

Fantastic service

I purchased a car from Braidwood in December. Sadly, as cars sometimes do, it developed two faults which Braidwood Motors could not have known about at time of purchase and was after the sale.
Great service is often more important when things go wrong rather than when things go right.
Braidwood Motors fixed all issues quickly, on time and always as promised.
Much better service than bigger dealerships with a personal touch.
I would highly recommend them and will certainly use them again.

11. februar 2025
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Good evening Stephen

Thank you very much for the very kind review, and I'm pleased that we were able to attend to the issues timeously.

Regards
Mark

Bedømt til 5 ud af 5 stjerner

Just picked up my new jaguar e pace…

Just picked up my new jaguar e pace from mark today top service from start to finish! Mark even picked me and my sister up from the train station after travelling from Newcastle! Beautiful car at a fab price and spotless… Would highly recommend!!!!
Thank you so much ⭐️

30. januar 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Romy

Thank you very much for the extremely kind review, it really does help us as a business.

It was a pleasure dealing with you throughout.

Happy motoring.

Mark

Bedømt til 1 ud af 5 stjerner

AVOID

AVOID! bought my car in part x didnt change the v5 over and have been fined for no insurance or tax which i told the garage to change it. AVOID!

27. januar 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Jason

Given the excellent relationship after the good service provided, we're very disappointed to have received such a poor review over an issue that, in fact, is the duty of the owner.

Advising potential customers to AVOID! [sic] our dealership, thus putting 14 livelihoods in jeopardy over a minor financial penalty, is rather excessive and, in our opinion, undeserved.

It clearly states in section 4 of the V5 that you, the owner, must inform the DVLA of any sale or transfer to the motor trade.

We agree that you informed us of the situation in December, and for that reason we must accept some culpability.
However, at that time you were still in a position to carry out the task online, using the details on the photograph that you sent to us.
You'll recall that this is the means by which we received the details of the V5 after a few prompts.

Therefore, we feel, and I'm sure you'll agree, it's a bit disingenuous of you to lay all of the blame at our door.

We believe you have been issued with a minor penalty, and as a gesture of goodwill, if you forward it to ourselves we'll make sure that it's taken care of.

Once this has been settled, perhaps you'll see
your way to deleting an incredibly unfair review.

Regards
Braidwood Motor Co Ltd

Bedømt til 5 ud af 5 stjerner

Great experience with Mark

Great experience with Mark. I didn’t want to travel to see the car, and Mark was happy to send lots of videos, inside and out. He also arranged the car to be transported to me once we did a deal. The car was spot on, as described. It all couldn’t have been easier.
Excellent service all round.

21. januar 2025
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Good afternoon Tom

It must be daunting buying a car unseen and from such a distance away, so it's fantastic to hear all went so smoothly, and good to know you're pleased with your new car.

Thank you very much for the positive review.

Regards
Mark

Bedømt til 5 ud af 5 stjerner

Excellent customer service from…

Excellent customer service from Mark,with no pressures to buy, the complete sale was straightforward with Mark going that bit extra.

11. januar 2025
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Good afternoon Vince

I'm extremely grateful for your positive review.

It was a pleasure to deal with you, and hopefully we'll be in a position to do more business in future.

Regards
Mark

Bedømt til 5 ud af 5 stjerner

Great experience

Recently completed purchase of a Jaguar I-Pace from Braidwood Motors. Mark was very helpful and made the whole process from enquiry to collection, straight forward and stress free. We are very happy with our new car and would highly recommend.

24. december 2024
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Herb

Many thanks for your positive review and I hope you continue to enjoy the move to electric.

Regards

Mark

Bedømt til 5 ud af 5 stjerner

I’m a repeat customer following a…

I’m a repeat customer following a successful purchase first time round and my recent experience matched my first. I love my new bmw 1 series, and dealing with Neil and mark directly was a pleasure as they were extremely helpful and made the process easy. As I am young, I haven’t had a lot of experience in buying a car and both times this company made me feel comfortable and confident in my purchase. I have never had any issues with both cars, and have been extremely grateful to have received the customer service they provided.

1. december 2024
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Thank you so much for the incredibly detailed and kind review.
We will do our utmost to uphold the high standards set, and look forward to having the opportunity to supply you with next new car.

Best wishes

Neil and Mark

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