BRAIDWOOD MOTOR COMPANY LIMITED Anmeldelser 

68
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Bought a used car from them today and found them very pleasant and helpful. The car was a good price and very well presented. They did some cosmetic work to the car like new alloys and colour coded th... Se mere

Bedømt til 5 ud af 5 stjerner

We purchased our Land Rover discovery sport from this garage and the process was brilliant. I was looking for a bigger car and seen one that ticked all the boxes . We dealt with mark who was brill... Se mere

Bedømt til 5 ud af 5 stjerner

Saw Skoda Yeti with low mileage and traveled down from Aberdeenshire, picked up at station by Mark. Sorted out out everything, new ownership, road tax,new MOT and gold standard warranty. Brilliant ser... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Amazing service from start to finish! I recently traded in my old SEAT for a Golf, and the whole process was smooth, straightforward, and hassle-free. Mark was incredibly helpful throughout and made e... Se mere

Virksomhedsoplysninger

  1. Autoforhandler

Skrevet af virksomheden

Used cars for sale in Livingston & West Lothian: Braidwood Motor Company: Competitive finance deals, part exchanges welcome, call now!


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

68 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,5

Alle anmeldelser

(68)

17 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Bought a used car from them today and…

Bought a used car from them today and found them very pleasant and helpful. The car was a good price and very well presented. They did some cosmetic work to the car like new alloys and colour coded the badges and made it look very nice. Family business which is nice.

26. august 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Citroen

We bought a Citroen C3 and were very happy with the service provided by Mark who pulled out all the stops to cater to us. Would highly recommend him to cater for your needs.

14. august 2026
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Bedømt til 1 ud af 5 stjerner

Mark sold us a 110 defender for…

Mark sold us a 110 defender for £53,000. It was advertised at 31,000 miles but when we collected it it actually had 36,000 miles on the clock but he said this was a genuine mistake and there was nothing he can do we went ahead and took the car still.

4 months later the car suffered catastrophic engine failure so I contacted mark regarding the warranty which he said was the best warranty available and fully covered us for 6 months.

This wasn’t true and actually the maximum payout for the warranty was £2,000. We have since been quoted over £20,000 for a new engine to be fitted.

I offered mark to ether take the car back for a refund or to repair the car and give it back to us but he is refusing to do ether and said
“take me to court”

I would stay well clear from this garage as they will not help you if anything goes wrong and the so called warranty is a load of rubbish.

We will be taking him and the garage to court and considering we are protected but the consumer rights act 2015 we will end up winning.

But if you are thinking of buying a high end car from this garage I would think again.

1. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing service from start to finish

Amazing service from start to finish! I recently traded in my old SEAT for a Golf, and the whole process was smooth, straightforward, and hassle-free. Mark was incredibly helpful throughout and made everything quick and easy. Highly recommend!

25. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We purchased our Land Rover discovery…

We purchased our Land Rover discovery sport from this garage and the process was brilliant. I was looking for a bigger car and seen one that ticked all the boxes . We dealt with mark who was brilliant from start to finish, making sure we were happy with our purchase and finalising all the details.

We would highly recommend this garage and will certainly be back in the future.

Massive thanks to mark .

9. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Simple and fast EV purchase

Had been looking around for a new EV and one of the ones looked at was a Subaru Solterra at Braidwood Motor Co, Livingston.
Spoke to Mark initially on the phone then went to see the vehicle in person. The car itself was absolutely immaculate, went for a nice test drive and did the deal. The car was prepared for my picking it up 2 days later. I have been running around in it for a week now and I've had no issues at all. Sold with the balance of the the manufacturers warranty which gives peace of mind too.
Definitely would consider returning when this one needs replaced.

30. maj 2026
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Bedømt til 5 ud af 5 stjerner

Bought an Audi A3 from Mark

Bought an Audi A3 from Mark. Couldn't have been any more helpful. Would buy a car from him again. Lovely guy. Drove the car away like it was a brand new car. Done a great job with valeting and loved the black badges wheels ect . Thanks Mark. Would 100% recommend Braidwood motors. Good warranty with it to and full service and Mot...

19. maj 2026
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Bedømt til 5 ud af 5 stjerner

Brought a Renault Kadjar

Brought a Renault Kadjar. Was well presented, clean inside and out. Mark showed me all around the car. First time I have had to use electric handbrake, didn't know how it worked, Mark kindly explained how to use it. He also helped to tax the car. Explained all the paperwork. Very attentive, would use again.

15. maj 2026
Uopfordret anmeldelse
BRAIDWOOD MOTOR COMPANY LIMITED-logo

Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Teena

I can't thank you enough for such a kind review, I really do appreciate it.

I'm delighted that you had such a good experience, and that you are pleased with your new purchase.

I hope to see you when you're ready for a change.

Best Regards

Mark

Bedømt til 5 ud af 5 stjerner

C63 Part Exchange

Bought a 2019 Mercedes C63 from Mark, part exchanged my C300 for it. All done remotely over 250 miles away over email/phone. Mark was super helpful and easy to deal with, the whole exchange was simple. Handover took only 30 minutes and we were on our way, the car was as described online so very pleased.

Also got Platinum warranty cover, MOT and a brand new set of tyres all round.

Would highly recommend Braidwood Motor Company for purchasing a car the simple and easy way. Will definitely return in the future.

11. maj 2026
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Jack

We really appreciate the fact that you have taken time to compose a very complimentary review for ourselves.

Good business works both ways, and it was a pleasure dealing with yourself.
I do hope that you might be able to give me an opportunity at your business again sometime in the future.

Kind Regards

Mark

Bedømt til 5 ud af 5 stjerner

Found car on auto trader and spoke to…

Found car on auto trader and spoke to Mark who described how it was.....I was somewhat sceptical because it was such low miles for its age. My son lived closer to me and he went to inspect it and reported back to me.....was very near a oil and filter service.....spoke to Mark and he said he would do.....which he did at a cost of just over £300.00. I picked car up and drove home.....drives lovely, a real pleasure ......thankyou Mark you have been honest and upfront , keep up the good work.

25. april 2026
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Jimmy

As a small business, we rely on positive customer reviews, therefore, we thank you very much for taking the time to write such.

I'm especially pleased that, having travelled so far, your initial scepticism was eradicated.

I'm sure you will have continuous enjoyment from your car.

Regards

Mark

Bedømt til 5 ud af 5 stjerner

Bought a E63s from Mark

Bought a E63s from Mark, honest salesman and car was spot on. Would go back and buy from here anytime. Car looked even better in person perfect condition just as he described. Travelled up from Devon so was relying on the car being as was described and was even better.

11. april 2026
Uopfordret anmeldelse
BRAIDWOOD MOTOR COMPANY LIMITED-logo

Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Jamie

We really appreciate your extremely positive review as they do go a long way towards creating customer confidence.
It was an absolute pleasure dealing with you both, and I hope you are enjoying the car thoroughly.

Take care.

Mark

Bedømt til 5 ud af 5 stjerner

I bought a very smart Renault Captur

I bought a very smart Renault Captur. The car was in excellent condition. Full MOT and service complete after purchase and I was able to collect four days later. The service from Mark was excellent.

6. marts 2026
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Hi Caroline

Thank you so much for your fabulous review, it is very much appreciated by all of the team at Braidwood.
I hope we see you some time in the future when you're ready for a change.

Mark

Bedømt til 5 ud af 5 stjerner

Mark and the team were fantastic

Mark and the team were fantastic! I bought my new VW Arteon and he went above and beyond to make sure the experience was incredible.
My good lady was a bit annoyed I got a kiss though and she didn't ;)
Thank you once again, the cars lovely!

25. februar 2026
Uopfordret anmeldelse
BRAIDWOOD MOTOR COMPANY LIMITED-logo

Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good evening John

What a fabulous review, for which myself and the team are incredibly grateful.

The team strive to provide a five star service, and it makes it all worthwhile when we receive reviews of this level as recognition.

xx🤣

Mark and The Team

Bedømt til 5 ud af 5 stjerner

Great service at Braidwood Motor Company.

Saw Skoda Yeti with low mileage and traveled down from Aberdeenshire, picked up at station by Mark. Sorted out out everything, new ownership, road tax,new MOT and gold standard warranty. Brilliant service. I'd certainly use them again to buy another car.

12. februar 2026
Uopfordret anmeldelse
BRAIDWOOD MOTOR COMPANY LIMITED-logo

Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good evening Brian

Everyone at Braidwood greatly appreciate your 5 Star review, and we a delighted that you consider using us again when it comes to replacing your car.

Kind regards

Mark

Bedømt til 5 ud af 5 stjerner

Friendly and helpful service - great car!

Braidwood has a fantastic range of cars. I found the one I wanted on Autotrader, called for more info and paid a returnable deposit. Mark kindly offered to put a fresh MOT on the car, even though it wasn’t due for 7 months, and paid for some significant work to be done for my peace of mind. Braidwood Motors is almost 400 miles away from me, but I was able to book a cheap flight and they collected me from Edinburgh airport. It was easy! Nothing was too much trouble and there was no pressure at all while I looked over the car. Needless to say, I’m delighted with the car which was just as described in the advert.

6. februar 2026
Uopfordret anmeldelse
BRAIDWOOD MOTOR COMPANY LIMITED-logo

Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good evening Robert

We greatly appreciate your taking the time to write an exceptionally positive review.

It is good to know that the hard work our staff put into the preparation of every vehicle is well worth the effort.
Providing a good customer experience to yourself was an absolute pleasure, and hopefully we’ll see you again sometime in the future.

Kind regards

Mark and the team at Braidwood.

Bedømt til 5 ud af 5 stjerner

Picked up my car today

Picked up my car today, service has been great, mark is very down to earth and likeable, really good communication, I would absolutely recommend, will update about the car in due course, but so far so good!

4. december 2025
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Bedømt til 5 ud af 5 stjerner

Arrived and car was ready for me as…

Arrived and car was ready for me as planned. Mark made me feel very welcome and was very helpful. Car was as shown online. Immaculate. Good communication through the process. Highly recommend.

4. oktober 2025
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good evening Andrew

Thank you very much for taking the time to post an extremely positive review..
We are delighted that your experience of buying your car from ourselves was what you would hope it would be.

We look forward to seeing you sometime in the future.

Kind regards

Mark

Bedømt til 5 ud af 5 stjerner

Skoda Kodiaq

I gave Mark a make and model to look for and he sourced one very quickly. The car was immaculate and Mark and the team did a beautiful job on the presentation, making it even better. My wife and I are completely delighted with it. Thanks so very much for your great service.

29. august 2025
Uopfordret anmeldelse
BRAIDWOOD MOTOR COMPANY LIMITED-logo

Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Don

The team at Braidwood give yourself and your wife a huge thanks for the overwhelming review you've taken the time to post.
It certainly makes the effort all worthwhile.

It was a pleasure dealing with you both.

Happy motoring, and take care.

Kind Regards

Mark

Bedømt til 5 ud af 5 stjerner

I had a fantasticExcellent Service and Great Value from Braidwood Motor Company experience with…

I had a fantastic experience with Braidwood Motor Company. Mark was extremely friendly and collaborative when discussing finance options, making the whole process smooth and straightforward. The car I purchased was not only in remarkable condition but also priced cheaper than similar models I had seen elsewhere. I really appreciated the flexibility to drive the car away at my own convenience, which made things so much easier. On top of that, Mark offered me a very fair price for my car as part of the deal. Overall, an excellent experience — I would highly recommend Braidwood Motor Company to anyone looking for a quality car and great service.

15. august 2025
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BRAIDWOOD MOTOR COMPANY LIMITED-logo

Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Jamie

It goes without saying that we are delighted with your terrific review, for this we are extremely grateful.

We sincerely hope you thoroughly enjoy your new car, and hope to see you, once you are ready for a change.

Kind Regards

Mark

Bedømt til 1 ud af 5 stjerner

DO NOT BUY

Mark was incredibly reassuring and friendly so we drove a 6 hour round trip to purchase what appeared to be an immaculate mini countryman cooper s from this garage and had problems instantly. The battery died within the first week and the advisories on the MOT certificate were much more significant and I have no idea how it passed. The clutch pipe was in such a bad state I was advised it needed replacing immediately- Spent hundreds on these repairs because the full warranty that I was reassured would cover any problems, didn’t. Still had problems with the brakes which cost another £600+ to repair, then a few weeks later the passenger door handle broke trapping my 90 year old grandma in the car. More repairs, then a few weeks later the engine management light came on and the car needed an oxygen sensor, and was dropping in power. Replaced this and not even 3 weeks later the alternator died suddenly leaving me broken down in the middle of a busy roundabout. £700 to repair this. THEN my air con broke! I’m not even bothering to fix it, waste of time at this point.
Literally one problem after another from point of purchase. Absolutely heap of shit, not worth £1000 let alone the almost £13,000 I spent on it. My 20 year old banger cars were better than this.
Pay attention to the reviews and don’t waste your money 💔

23. august 2025
Uopfordret anmeldelse
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Besvarelse fra BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Zoe

NOT JUSTIFIED

We are very disappointed to receive such a disparaging review, especially as, in our opinion, you have been very disingenuous in the extreme which can affect the livelihood of all staff, when not explained in detail.

The reason for the delayed response is two fold.
Firstly, we had to search for the date of sale of the car to yourself, to find that it was TWO (2) YEARS AGO, at which point, the car was already 6 years old.

Secondly Mark, who sold you the car, was on holiday at the time of your posting the review, and we wanted to ask him if you had been in touch with him at any time, through any means, regarding the issues that you have mentioned.
He has since returned and says that not once did you contact him with any problems in relation to the various faults you've mentioned. We did wonder, because any other customer experiencing a battery failure, within days of purchase, would call to explain the problem and, quite rightly, look for immediate assistance. It appears that you didn't make any contact whatsoever.

We have looked at the advisories on the M.O.T. at the time of sale, (carried out by an garage independent from ourselves) and they were nothing more than the service brake binding, but not excessively.
In any case, both front and rear brake discs and pads were replaced by the workshop prior to you collecting the car.

The clutch pipe advisory was clearly not an issue or would have been deemed a failure by the inspector at the time. We have to ask why you didn't contact Mark to make him aware that another garage had deemed the clutch pipe not fit for purpose.
Perhaps you should be questioning the eventual repairer of the clutch pipe, as to whether or not it was really necessary to replace, or were they merely prospecting for work? We will never know.

We've covered the brakes issue earlier, therefore, we fail to understand why brakes would require to be replaced during this period. Again, no contact from yourself to highlight any problem.

Door handle: We're assuming, as no other explanation is available to us, that this would have been nothing more than a failed door latch. If that was the case, then it would have been covered by the warranty, if the failure of such occurred within the 6 month insured period.
To say that your grandma was trapped in the car sounds a little dramatic, given that there's a door on the other side. Although, we know we weren't there, but we think it's fair to make this hypothesis.

Oxygen sensor: again the part failure would have been covered by the warranty, if failure occurred within the 6 month insured period.

Alternator: once more covered by the warranty, if part failed during the 6 month insured period. Also, £700 for an alternator is incredibly excessive, if indeed that is what you were charged.

Air conditioning: Without better information, we have to assume that you mean it required re-gassing. This is a serviceable item and will need topping up every so often, depending on the usage. The typical cost of this would be around £80-100-hardly prohibitive.

Other than the battery, you haven't stated when the other problems materialised, although we have to come to the conclusion that they may have been out with the 6 month insurance period, otherwise you should have gone through the appropriate claims procedure explained in the warranty book supplied.

If at any time you were unsure, then all you had to do was call Mark for help.

Regards

Braidwood Motor Co.

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