Easy to order the type of gravel I needed on line. Received an acknowledgment immediately. Within suggested delivery timeframe an email was sent with delivery day. I did not need to change this but th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff at Taunton were brilliant, the lady I spoke with on the phone was helpful in rearranging our delivery and the delivery guy was really friendly and put the gravel exactly where we wanted it.... Se mere
Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery w... Se mere
Virksomheden har svaret
Ordering was simple and price was great compared to others but still 30% up on two years ago (thanks Tory mismanagement of the economy). Delivery driver was a star. Reversed through a narrow gate, neg... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Skrevet af virksomheden
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Kontaktoplysninger
Wellington New Road, TA1 5LU, Taunton, Somerset, Storbritannien
- 01823 254666
4,2
God
245 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered Monday 22nd expecting 3-5 days…
Ordered Monday 22nd expecting 3-5 days delivery I had to ring to find out it would be Tuesday 30th not what you expect.
27. marts 2021
Besvarelse fra Bradfords - Taunton BBS
Dear Darren,
Thank you for taking the time to leave us a review.
I apologise greatly that your order was not available for delivery on the date you were expecting and that you had to chase for an update on your delivery.
I will pass this feedback on to the branch to find out why this happened
I apologise again for any inconvenience this may have cased you.
Kind Regards,
Charlotte
As usual excellent service.
20. marts 2021
Been told next day delivery PARCELFORCE…
Been told next day delivery PARCELFORCE attempted day after posted letter saying collect from local post office . Went there they told parcel is not there . Requested redelivery booked after 5 days . Still waiting
15. marts 2021
Besvarelse fra Bradfords - Taunton BBS
Dear Tabassum Naeem,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had issues with your delivery and I apologise for any inconvenience this may have caused.
Parcel Force have advised that your order is out for delivery today.
I will email you the tracking reference.
Kind Regards,
Charlotte
Bradfords in Taunton.
Bradfords in Taunton covers a huge area, and I could have received better instructions within the shop on the whereabouts I needed to drive to in the various yards.
Once in the yard the staff were very helpful, providing essential assistance to get product onto my car’s roof-rack.
10. marts 2021
Besvarelse fra Bradfords - Taunton BBS
Dear Stephen,
Thank you for taking the time to leave us a review.
We highly value all feedback that we receive.
I am glad that the yard staff were very helpful! I will pass on feedback to the branch in regards to instructions in navigating the yards. I apologise for any inconvenience this may have caused you.
Kind Regards,
Charlotte
Ordered on line
Ordered on line, I phoned them two days later to arrange delivery date the following week. They failed to deliver on Tuesday, I phoned them, they later said delivery would be the following morning. The items arrived that afternoon.
24. februar 2021
Besvarelse fra Bradfords - Taunton BBS
Dear Adrian,
Thank you for taking the time to leave us a review.
I am sorry to hear of the issues you have experienced with your delivery and I apologise greatly for this and for any inconvenience this may have caused you.
I will look into this further to find out why this happened.
Kind Regards,
Charlotte
Bradfords may bot be the cheapest…
Bradfords may bot be the cheapest (although not that much more expensive), but I have always found them very efficient and cheerful. Delivery guy was top notch too.
Many thanks
12. februar 2021
order placed online
order placed online . No notification given as to delivery date and time luckily I was at home when driver arrived prior notice would have been good
6. februar 2021
Ordered online
Ordered online, 1 in stock paid straight away. ,say collect now, decided to go next morning, get there no one knew anything about order, And none in stock, only the one on display, keep to screwfix next time
31. januar 2021
Besvarelse fra Bradfords - Taunton BBS
Hello Mr Barnes,
Thank you for taking the time to leave us a review. I am saddened to hear about your negative experience with our Click & Collect process. We will be sure to pass your feedback on to the relevant departments to ensure this doesn't happen again.
Kind Regards,
Charlotte
ordered online to click and collect.
ordered online to click and collect.
picked up invoice at the counter.
a yard colleague loaded my car for me with a cheery smile
13. januar 2021
Watch those online orders
I ordered online for 3 tons of topsoil and several lengths of wood and set delivery for a day in about a weeks' time. I didn't receive a confirmation email. The day came around and I rang the office to check the delivery status. Chap was helpful and established that Bradfords should have contacted me but hadn't. He suggested the delivery dates displayed online are estimates only, but accepted I should have been told of any variation as well as receiving a confirmation email with order number. He suggested other dates they could deliver but appeared to suggest that the date selected was not possible. I was a bit disappointed by this as I had taken the day off and planned my weekend around shifting the product. An hour or so passed and I decided to call them back to rearrange. I spoke to the same guy who was very quick to say they'd rearranged their deliveries that day to fit mine in at lunch! This was obviously excellent and enabled me to crack on as I'd planned. Great customer service and appreciated, all service after that was spot on polite and timely but not enough for a 5* review as they clearly need to sort their communications out regarding online orders. I will be using Bradfords in future and do recommend them, with the caveat to get in touch with them quickly if you don't receive an email order confirmation.
5. december 2020
Besvarelse fra Bradfords - Taunton BBS
Dear Andy,
Thank you for taking the time to leave us a review.
We highly value all feedback that we receive.
I am pleased to see that you have had a positive experience with us, Thanks to the excellent service you received from our team in Taunton who were able to quickly overcome the issues with your delivery.
I apologise for the lack of communication you initially received in regards to confirming your order and delivery, and for any inconvenience this may have caused you.
We hope to see you again soon, so that we can offer you our usual 5 star experience.
Kind Regards,
Charlotte from Customer Services
Placed an order for some building…
Placed an order for some building supplies and agreed a delivery date. I telephone Bradfords on the delivery morning to get a rough idea of timings and was told "after lunch" My order did not arrive so I left a message. This was not answered. The General Manager was never available to speak to. Order eventually delivered several hours after time promised. Won't be using Bradfords again.
Driver and counter staff very polite.
8. september 2020
Uopfordret anmeldelse
Besvarelse fra Bradfords - Taunton BBS
Thank you for sharing this Paul, and I must apologise for the experience you have had with us.
Good experience
Very easy and efficient ordering and collection process.
15. august 2020
Uopfordret anmeldelse
Besvarelse fra Bradfords - Taunton BBS
Thank you for saying so Paul, glad that our collection process worked well for you.
Excellent customer service
Excellent customer service, made getting the resources for my patio really easy, I would definitely recommend using them, they will be my first option for materials in the future.
3. august 2020
Uopfordret anmeldelse
Mixed
Bit disorganised with not great communication eg no email confirmation of order even when payment taken but when I got through to a human he was helpful and arranged to get the coping stones that they didn't have in stocks. Product good quality and friendly delivery service
14. juli 2020
Uopfordret anmeldelse
Besvarelse fra Bradfords - Taunton BBS
I am glad that the human factor saved the day Ms Stapley, I am sorry that our communication was otherwise lacking, thank you for sharing this.
The taunton branch were great they…
The taunton branch were great they deliverd bysuff with a smile as aways.
11. juli 2020
Uopfordret anmeldelse
Besvarelse fra Bradfords - Taunton BBS
Kind of you to say Paul, thank you very much , glad you got what you needed and had a good experience.
Worth the slight delay
Ordered on line which was nice and easy. It took a little longer than normal for delivery but overall very happy. The delivery driver did a great job offloading and dropping off exactly where I asked.
30. juni 2020
Uopfordret anmeldelse
An excellent service in difficult times
Alterations were needed to my order which were sorted with no hassle. The yard were then expecting me and were most helpful loading me up.
24. juni 2020
Uopfordret anmeldelse
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