Boohoo Anmeldelser 

Ik heb 4 items besteld waarvan ik er 3 heb ontvangen. Een van deze items was kapot en zat onder de vieze gele vlekken. Uiteindelijk alle items retour gestuurd. Na retourneren heb ik een email ontvangen waarin is aangegeven dat ze mijn retour hebben ontvangen. Tot op heden hebben zij niet mijn betaling teruggestort. Ik heb gemaild en gechat en krijg geen reactie. Slechte klantenservice en slechte kwaliteit van de kleding. Graag mijn retourbetaling afhandelen!!

Ik had sandalen besteld voor mij dochter ik moest 6 €verzend kosten betalen en toen mij bestelling kwam aan .verrassing verkeerde maat. Dus retour en ik moest ook nog 6 euro betalen voor terug sturen. Ze zijn gewoon oneerlijk en oplichters.nooit bij hun iets bestellen.

I am extremely disappointed with Boohoo’s refund process and overall customer service. I returned my items weeks ago and have still not received my refund. I’ve tried reaching out numerous times, but all I receive are generic, automated responses from an AI system that provides no actual help or resolution.

There is no clear way to speak with a real person, and it feels like Boohoo is deliberately avoiding accountability. This lack of support is incredibly frustrating and completely unacceptable.

If I do not receive my refund soon, I will be taking this matter further and reporting it to Trading Standards. Customers deserve better than this.

My order number is - UK1121371577

Tempi di consegna rispettati, prodotto conforme alla descrizione

It is now July 7th, 2025. You started my refund on June 15th and promised it would be returned by June 20th. It has been over three weeks, and I have not seen a single cent in my account. Enough is enough.

I have contacted you again and again through Instagram, iMessage, Live Chat, Facebook, and WhatsApp. Instead of actually helping me, your team sends the same worthless copy-paste replies over and over, then has the nerve to block me on Instagram. This is disgraceful and completely unacceptable.

You blamed a supposed payment dispute with my bank — I already confirmed with my bank that there is no issue on my side. That excuse is dead.

Why is my money still missing? Why are you ignoring me while you hold on to my refund? This is beyond unprofessional; it is disrespectful and feels like fraud.

I demand a straight answer, right now, with a specific date when my refund will hit my account. If you do not resolve this immediately, I will escalate this publicly and through legal action. You are leaving me no other choice, and I will not back down.

Your company’s mishandling of this refund has worsened my health while I’m under medical treatment, and you will be held responsible if this continues.

Order Number: MUK120547103

I returned items 28th may and still not got my refund. I was emailed 20th June to say now processed but still not had it, tried customer service and just automated. That told me customer service would be in touch. Nothing!! I’m honestly disgusted. I will not be buying from them again. You have to pay upfront yet they won’t repay you, not good you cannot speak to an actual person ti find out what’s going on. Boohoo you need to sort this out!!!

Op 20 juni is mijn retour al aangekomen bij Boohoo volgens mijn track en trace. Inmiddels ook via mail contact gezocht en gevraagd of ze mijn retour aub willen verwerken. Na eerst problemen te hebben gehad met de levering van mijn bestelling ervaar ik nu dus opnieuw problemen. Bestel hier aub niet!!! Service is zwaar teleurstellend!!!

slecht, verkeerde artikel ontvangen en verkeerde maat
ik wil niet betalen voor retour omdat het hun fout is
De contact gegevens kloppen niet .
Op mail reageren ze niet.
Pure oplichting

Awful experience, website charged me twice and I have been chasing to get my money back for weeks. Complaints service on WhatsApp sent me an automated response saying volumes were high and a human would respond soon. No one ever responded to me. I have emailed twice, one email got closed down as they said I was being delt with via another platform even though this wasn't the case. I have one email open and it takes weeks to get a response and I still haven't gotten my money back. I would like to know the full name of the customer service agent, but all I can see is there name is 'Courtney' DO NOT SHOP HERE

Ware musste wegen falscher Größe zurückgeschickt werden, nach 5 Wochen immer noch keine Rückerstattung. Paypal-Käuferschutz wurde eingeschaltet.
Finger weg von diesem Anbieter!!

Einfach nur Müll
Klamotten nicht wie auf den Fotos
Nach Rücksendung von vor 4 Wochen immer noch keine Rückzahlung
Kundensupport Schlechteste den ich je gesehen habe!!

Niet bestellen. Ze zijn oplichters. Ik had meer dan 100 euro aan kleding netjes teruggestuurd, kreeg een email van ze dat het ontvangen is en dat ze mijn geld terug gaan sturen maar heb het geld nooit ontvangen. Na een maand toen ik aan de bel trok zeiden ze dat ik te lang heb gewacht om iets te zeggen en daarom ze mij niet gaan helpen.

I am upset.I bought a dress on boohoo. It was never delivered and on my app it says delivered. I dont even know how to contact boohoo. I had a function to attend and ended up not tutning up

Ik ben totaal ontstemd door de waardeloze klachtenafhandeling van Boohoo. Mijn pakket heeft hun warehouse nooit verlaten. Mijn geld heb ik ook nooit terug te zien. Lieve mensen, BESTEL HIER NIET. Naast deze waardeloze afhandeling zijn ze overigens ook waardeloos in de behandeling van hun werknemers in goedkope lonen landen. Dus als de eerste reden niet genoeg is om Boohoo aan de kant te schuiven, ga dan voor de tweede. Wat een waardeloos bedrijf

Mensen bestel hier nooit maar dan ook nooit!!! Mijn retour pakket is kwijt terwijl ik een trackingscode heb ik wordt van de kastje naar de muur gestuurd. Je komt niet in contact met boohoo met geen mogelijkheid! Dhl zegt dat boohoo met hún contact moet opnemen en boohoo reageert op niks! Nu moet ik €166 betalen aan klarna en hun doen ook niks! Oplichters zijn het!!!

Wees gewaarschuwd en bestel hier nooit!!

Ho ordinato un pacco ma non mi è arrivata nessuna mail di conferma e nemmeno mi rispondono su whatsapp pessima esperienza

Slecht bedrijf. Heb 2 maanden geleden 2 pakketjes geretourneerd en nog steeds geld niet terug...

Sent clothes back on 17th March, still waiting for a refund!! Nobody can tell me when I will get the refund, I just keep getting fobbed off with "it's in the system". Their refund policy seriously needs reviewing!!

Non acquistate assolutamente su questo sito, non sono in grado di gestire le spedizioni Europee.
Ordine effettuato il 13 Marzo, con consegna prevista dopo 6 giorni lavorativi.
Dopo che è stato affidato alle Poste Italiane, per almeno una settimana il pacco era in transito.
Dal 28 Marzo non ho avuto più aggiornamenti, ho contattato l'assistenza di Boohoo tramite whatsapp. Anche quando vieni assistito da un operatore reale, rispondono in loop con messaggi preimpostati.
Mi sono attivata io e ho contattato il corriere direttamente, che mi ha dato una risposta dettagliata.
Quello che succede è che i pacchi vengono affidati dal loro corriere Evri ai postini di Poste Italiane, invece che alla SDA. Essendo pacchi di volume superiore rispetto a una lettera, il pacco finisce in giacenza. Quando è in giacenza il pacco non da aggiornamenti, dovrebbe essere il mittente a contattare le poste per trasferire la consegna alla SDA e rimettere il pacco in spedizione.
Ovviamente nulla di tutto questo viene fatto, perché l'unica cosa che vi dirà in loop l'assistenza è di attendere altri giorni poiché il pacco è andato perso e hanno bisogno di verificare, e dopo la data comunicata da loro (che praticamente ogni settimana viene posticipata), potranno ricevere al rimborso.
Il 7 Aprile, il tracking finalmente si aggiorna.
Spedizione restituita al mittente, dopo 10 giorni di giacenza in cui il mittente non è intervenuto.
Ora il pacco si trova in sede SDA a Padova, l'assistenza di Boohoo mi dice che posso andarlo a ritirare lì. Peccato io abiti a 700 Km da Padova.
Richiamo l'assistenza Poste che mi comunica di quanto questa situazione sia assurda, sarebbe bastato riprogrammare la consegna dal 28 Marzo per risolvere tutto. E tutt'ora basterebbe riprogrammare la consegna per il mio indirizzo.
Spero che il 13 Aprile, come comunicato da loro, mi venga rimborsato l'importo.
In ogni caso, vi consiglio di non acquistare.I problemi durante la consegna ci possono essere e posso comprendere, ma bisogna anche saperli risolvere. E loro non sono in grado.
Acquisto online da anni, ho acquistato su tantissimi siti diversi e mai avuto una situazione del genere.
Potessi, metterei 0 stelle.

Had an experience talking to Liz from customer service what a nice helpful person she was 10/10 this is boohoo. She gave me answers to everything I asked. Happy customer