È un peccato che quest' azienda risulta inattiva. Avevo già comprato 2 orologi in passato e avevo ordinato un 3o che non è mai arrivato ma sinceramente non posso dare la colpa a loro per motivi di "ge... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Kundenservice ist eine Katastrophe! Ich habe vor über zwei Monaten bestellt und bisher immer noch keine Antwort geschweige denn Ware bekommen. Dear Bonvier Team, I reached out to you o... Se mere
Warte immer noch - seit einer ewigkeit - uhr bestellt und bezahlt ende dezember 2019!!!!! im juni keimte zwischenzeitlich kurz hoffnung auf, wo mir der kundendienst einen sofortigen versand zusi... Se mere
Virksomheden har svaret
Chiedo di procedere all invio dell ordine #10546 effettuato il 16 settembre. Sono passati quasi 15 giorni mentre dicevate che in 2-5 veniva spedito. Attendo una risposta urgente prima di rivolgermi, a... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Welcome to the official website of Bonvier Watches. We sell exclusive watches with an elegant and timeless design. Order online directly in our shop.
Kontaktoplysninger
Italien
- info@bonvier.com
- bonvier.com
Truffa!
Ragazzi come voi sono nel mezzo di una vera e propria truffa! Orologio mai arrivato!
Vi chiedo un consiglio: come posso recuperare i soldi? Ho pagato con circuito MasterCard!
17. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Thank you for your order.
Bonvier Watches have just changed to new ownership and are now finally back in full strength again.
We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Watch not received
I purchased a watch on 3rd of May. I haven't received it yet. I sent then an email, but no one has replied.
16. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Thank you for your order.
Bonvier Watches have just changed to new ownership and are now finally back in full strength again.
We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
I have not received the correct items…
I have not received the correct items for my order.
I was in contact with you and you told me you would solve this.
Then when nothing happened I have tried to contact you multiple times but with no response.
I have not received the correct watch with the correct brown strap.
My order: ORDER #9702
This is for me unacceptable!
Therefore I will not recomend anyone to buy from Bovier because the dont deliver what you have ordered and payed for!
// Simon
15. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Aggiornamento della mia situazione per 2 articoli non ancora pervenuti
in data 10/04/2020 ho effettuato un ordine per l'acquisto di due orologi, su di esso c'era scritto che li avrei ricevuti entro 2-5 giorni e in data 16/04/2020 ho ricevuto un messaggio dove mi veniva comunicato che il mio pacco era patito, ma senza che mi indicassero il numero di tracciamento della spedizione, purtroppo ad oggi non ho ancora ricevuto nessun pacco e di conseguenza nessun articolo ordinato. Da quando ho effettuato l'ordine ho scritto ben 4 e-mail al costomer Service di Bonvier per richiedere informazioni in merito ai miei articoli, ma non ho mai ricevuto nessuna risposta in merito, oltre ad aver scritto via email ho scritto anche su instagram sul profilo dell'azienda e su Pay pall, ma anche li non ho ricevuto nessun riscontro in merito. Avendo ricevuto questi disservizi, in data 26/04 ho deciso di inviare la quinta email al costomer Service di Bonvier chiedendo il rimborso completo dell'importo pagato, ma non mi è mai arrivata una riposta in merito. In data 30/04 mi è arrivata una mail generica dall'azienda, molto probabilmente inviata tramite newsletter, dove veniva comunicato che a causa del COVID c'erano dei ritardi sulle spedizioni, a questo punto ho risposto a questa e-mail numerose volte (circa 5) chiedendo nuovamente il numero di tracciamento del pacco, ma non ho ricevuto nessuna risposta. Essendo che in questo sito noto le stese discrepanze negli ordini e in molti scrivono che non gli arrivano i prodotti ho deciso di aprire un reclamo su Paypal chiedendo il rimborso dell'importo totale da me speso per l'acquisto di due orologi.
CONSIGLIO A TUTTE LE PERSONE CHE STANNO AVENDO IL MIO STESSO PROBLEMA DI CHIEDERE IL RIMBORSO QUANTO PRIMA!!!
io credo che un'azienda del genere sia in grado di supportare i propri clienti rispondendo tramite email anche durante l'emergenza del COVID e mi sembra assurdo che in un mese, dopo aver scritto una decina di email, non abbia ricevuto nessuna risposta dell'azienda!!
13. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
I order one watch before almost 3…
I order one watch before almost 3 months, but they sent two low quality watches one is not working.next time I’ll not trust Bonvier
12. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Order #10171
Habe zwei Uhren, ein Band und die Uhrenbox bestellt. (Expresslieferung 1-2 Tage)
Habe danach gleich ein E-Mail bekommen ... Danke für die Bestellung blablabla...
Zwei Tage später habe ich ein E-Mail bekommen, dass meine Uhren unterwegs sind... ich habe denn angeblichen Lieferanten kontaktiert (UPS), dieser wusste nichts von einer Lieferung!
Ich habe mehrere E-mails geschrieben, habe Ihnen auf Facebook geschrieben (es wurde gelesen) und auf Instagram geschrieben... doch bis heute habe ich keine Antwort von Ihnen.
Ich möchte meine Uhren endlich!!!
Oder mein Geld zurück...
I ordered two watches, a strap and the watch box. (Express delivery 1-2 days)
I immediately received an email ... Thanks for ordering blablabla ...
I received an email two days later that my watches were on the move ... I contacted an alleged supplier (UPS), who knew nothing about a delivery!
I wrote several emails, wrote to you on Facebook (it was read) and wrote to Instagram ... but I still have no answer from you.
I finally want my watches !!!
Or my money back ...
12. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Referente a mi pedido #9832
Referente a mi pedido #9832
Estimado Michael / Bonvier.
El día 10 de Marzo solicité un pedido de su producto Bonvier con referencia #9832.
El día 6 de abril recibí un correo indicando que habían empezado a procesar el envío y que en un máximo de 24/48h estaría en mi domicilio.
A fecha de este correo, 11 de Mayo de 2020, todavía no he recibido el pedido, habiéndole comunicado por correo en varias ocasiones el retraso que estaba sufriendo y no habiendo obtenido ninguna justificación satisfactoria.
Sirva la presente carta como aviso para indicarles que si en menos de 3 días de la recepción de la misma no he recibido la mercancía (o una justificación adecuada) procederé a ejercer las medidas oportunas por incumplimiento del contrato por su parte.
Reciba un cordial saludo. Cristian Servera.
11. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Ik payed doe 2 watches with a order failure
Ik bought 1 watch but with a error in payment i paid twice with. alot of mail traffic i dind get my money back of one watch.. Will they said they would send it.
11. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Aucune nouvelle non plus depuis 1…
Aucune nouvelle non plus depuis 1 mois... pas de réponse aux mails
8. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
You will not receive the order
Ordered 2 watches. Received one. I contected them via email and have been mailing with them for last 5 months. They say all the time that my order is being shipped, was shipped, is being dispatched, is being processed at distribution and so on and so on. All in all they did not send me what I ordered. DON'T BUY FROM THEM.
7. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
I WANT MY MONEY BACK!!!
Hey. 1 month ago i order watch after 1 week i got a deliver with watch packed in PLASTIC BAG with no working hands od the clock. And under it a massage printe in notebook with a message” its a fake watch we will send you a Real in next week. Waiting till today. I want to add nobody respond me for my e-mail I want my money back ! WHEN i order a product somewhere should be a information you have problems with deliveres. Pleas respond me!!!!
5. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Don’t buy a watch from Bonvier
Don’t buy a watch from Bonvier! I bought a watch 10 weeks ago and still haven’t received it. Also communication is bad! Keep your money and don’t buy Bonvier! It’s a scam..
Also after the reaction at the bottom of this review from Bonvier still no response on emails or social media.. SCAM!!
Update after 6 months;
I still have no watch and there is 0 communication!! They don’t reply on email. Don’t ever order here a watch or something else!
5. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Orologi mai ricevuti
È una cosa imbarazzante che permettano ad aziende così di pubblicizzarsi sui maggiori social.
Ho fatto un ordine #10047 il 11.04.2020 e ho ricevuto un sms in inglese che avvisava l'avvenuta spedizione senza specificare alcun numero di trackingdel corriereUPS! Inutile dire che a tutt'oggi non ho ricevuto alcun orologio! Ho inviato diverse mail senza mai ottenere risposta!
In assenza di risposte provvederò a rivolgermi alle autorità competenti.
Assurdo!!!!
5. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
aucunes nouvelles
Une commande passée le 18 avril, actuellement le 5 mai aucune nouvelle ou suivi de colis de la part de Bonvier... plusieurs mails envoyés ou message messenger et pas de réponse... 90€ sans nouvelles
5. maj 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Ord. 9955 del 30/03/2020 - Attenzione probabile truffa
Oggi mi hanno mandato una nuova inutile e-mail di scuse dopo quasi una settimana che aspetto l’accredito, poiché l’orologio non lo voglio più. Le e-mail che vi mandano sono messaggi preimpostati che vengono generati automaticamente ed hanno lo stesso format di messaggi già trasmessi anche ad altri da come si può vedere nelle risposte delle segnalazioni. Ho provato a contattarli dappertutto telefonicamente e su fb, ma proprio sui social mi hanno bloccato. Quindi trovatomi alle strette, ho fatto in modo da diffidarli mediante pec, per avere il riaccredito di quanto pagato per esercitare il mio diritto di recesso come previsto dalla Legge ma fino ad adesso niente. Dovete iniziare ad avvisare le autorità competenti della violazione dei tempi di consegna e quanto di sbagliato sia stato rilevato, segnalare quanto accaduto con un’email all’Autorità garante della concorrenza e del mercato, tanto non costa niente. Potremmo fare un gruppo su fb dove possiamo raccontarci le esperienze e condividere idee su un’eventuale class action. Potremmo chiamare il gruppo “quelli della Bonvier”.
30. april 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Ho il vostro stesso problema...
Ho il vostro stesso problema, orologio ordinato a metà marzo e ad oggi non ho ricevuto niente. Sto pensando di contattare striscia la notizia oltre a procedere per vie legali. Uniamoci contro questa banda di truffatori!!!
30. april 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Hello ,
Hello ,
the watch I received does not match the one I requested.
Thank you for making the necessary so that I can have the model of my order. Best regards
30. april 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Not sure about the quality of products…
Not sure about the quality of products as I have never received anything but worst customer service. Haven't received refund for the order cancelled a month ago. Also no response on email, Instagram or on facebook.
30. april 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
One of the worst ecommerce site.
29. april 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Zero communication and false promises
29. april 2020
Uopfordret anmeldelse
Besvarelse fra Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.