Bockers & Pony Anmeldelser 

1.942
TrustScore 4.5 ud af 5

4,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The hamper was so beautiful..ordering was easy and both the recipient and I were kept informed of the delivery. I love this company and will always order from them..highly recommended

Bedømt til 2 ud af 5 stjerner

Did not get what I expected. I ordered the Brownie Hamper. Missing was Charlotte Piper Freckle Bar Nina's Turkish Delight The Chocolate Pot Rocky road Bitesize Salted Caramel Coffee Treats Or... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Apart from 1 hiccup which was recovered beautifully, Bockers & Pony have been amazing. Thankyou. My Dad recently passed away and I've been able to bring some happiness to Mum at Mother's Day and h... Se mere

Bedømt til 5 ud af 5 stjerner

Ordered from UK. This was a birthday gift. Great choices on the easy to use website. Arrived on time and watched the recipient open it online. He loved it and was impressed with the packaging. A... Se mere

Virksomhedsoplysninger

  1. Gavebutik
  2. Babyudstyrsbutik
  3. Børnebutik
  4. Hobbyforretning

Oplysningerne kommer fra forskellige eksterne kilder

Bockers & Pony deliver the most impressive hampers and gifts Australia wide. Immaculately packaged with super high quality products, our gift hampers are just perfect when you need to send a gift to a client or staff, or family and friends.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(1.942)

2 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Very disappointing to find out a week…

Very disappointing to find out a week after the scheduled delivery that my order wasn't delivered - and only because I emailed chasing confirmation. When I queried whether I would have been notified, I was told that I would have been and that "returns" are processed once a week which in itself is poor. The recipient was happy with her gift so that's something however I'm not sure that I would order again

5. maj 2022
Bockers & Pony-logo

Besvarelse fra Bockers & Pony

Hello Karen and thank you for your feedback. We are sorry to hear that you were not happy with the delivery of the hamper. We take all reviews seriously and will use them in our continuous improvement efforts. Glad to hear the recipient of the gift was happy! Thanks for your support - Team Bockers & Pony

Bedømt til 1 ud af 5 stjerner

Late delivery, ants in hamper

I organised a $400 hamper for my mothers 86th. She lives alone, and I am in another state. I rang her in the morning to wish her a happy birthday and again in the afternoon at 430 to get her reaction - at 430 it had still not arrived.

When it did arrive after 5pm, my mother opened it to find tiny black ants all through the packaging. Everything was sealed so no damage - but she was put out and annoyed.

She rang the next day and complained, and was told a new hamper would be shipped to her immediately, same day it didnt arrive, next day it didnt arrive - so I rang - and a replacement arrived the next day.

2. maj 2022
Bockers & Pony-logo

Besvarelse fra Bockers & Pony

Hello John and thanks for your feedback. We are sorry to hear that the gift hamper arrived in less than ideal conditions. We always strive to offer the best possible product offering and service and trust that the replacement gift was able to provide some joy for your mothers birthday. We appreciate your support - Team Bockers & Pony

Bedømt til 3 ud af 5 stjerner

The hamper was amazing and the customer…

The hamper was amazing and the customer service wonderful although due to difficulties we experienced when our order shipped i have to be honest with my review - My order left me disappointed as it was originally scheduled to be delivered in time for Easter but was only received today April 26 after a bungle with delivery.

26. april 2022
Bockers & Pony-logo

Besvarelse fra Bockers & Pony

Hello Toni and thanks for your honest feedback. We are sorry that the hamper delivery let you down. We strive to always provide superior service despite some elements being outside our control. We aim to implement continuous improvements with our service. Thanks for your support - Team Bockers & Pony

Bedømt til 2 ud af 5 stjerner

Won't use this service again.

The website was broken so I had to call to make the order. The experience was a bit shaky with that. Unfortunately I received no shipping info or invoice so I gad to call to check on the gift at 4:30pm as I was worried it'd been botched up. It did finally arrive safely.
One thing that really annoyed me is that the website stated 'free shipping' which was great considering it was a very expensive gift. However, apparently that's not the case unless you preorder three days in advance (not easily seen on the offer). Instead I was informed that a hefty shipping cost would be required. Not impressed.
Won't use this service again.

21. april 2022
Bockers & Pony-logo

Besvarelse fra Bockers & Pony

Hello Carl and thanks for your feedback. We are sorry to hear that our delivery information wasn't made clear to you on the website. Our team strives to provide superior customer service and the best possible delivery rates. We take all reviews seriously and will use them in our continuous improvement efforts. Thanks for your support - Team Bockers & Pony

Bedømt til 1 ud af 5 stjerner

My order was not delivered and I have…

My order was not delivered and I have not received any feedback on why it was not delivered. Order # 10064969. Your website promised delivery before Easter.and I am still waiting to hear from you.

19. april 2022
Bockers & Pony-logo

Besvarelse fra Bockers & Pony

Hello Yvonne and thanks for your feedback. We are sorry to hear that you had a negative delivery experience with the gift hamper. Our friendly customer care team will be in contact with you to investigate this matter further. We value your support - Team Bockers & Pony

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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