Just…Wow! The worst customer service ever. Having put my rego into Bob Jane T-Marts website to get a quote for 4 tyres I followed up with a call to Brookvale to find out if the price for tyres include... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered 4 tyres over a month ago and after waiting a week I rang and was informed they were coming from Brisbane to Sydney. After another week I rang, informed they would be there on Friday after w... Se mere
Virksomheden har svaret
Excellent experience with the Adam and the crew at Bob Jane Brookvale last week.They were quick and efficient with the tyre fitting and wheel alignment and very competitive with their pricing , thank... Se mere
Virksomheden har svaret
Luke- Why would you phone someone up, tell them their wheel/tyre is ready and then get there to find it’s not! Lay manager from another store, staff off and service through the floor. Bob Jane Brookva... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Bob Jane T-Marts is the most trusted name in tyres and wheels in Australia. We have over 130 stores nationwide to assist with the best tyre and wheel prices, top brands, partnered with great service. Bob Jane T-Marts stocks the highest quality wheels and tyres for passenger cars, performance cars, 4x4s, vans and light trucks. All tyre prices include fitting, balance, tubeless valves (excluding tyre pressure monitoring systems), GST and tyre disposal. Australia Wide Warranty. Our Best Tyre Price Guarantee means that If you find a cheaper identical tyre stocked locally, we match the tyre price and pay you 10% of the difference. See our website www.bobjane.com.au for terms and conditions.
Kontaktoplysninger
750 Pittwater Road, Unit 10, 2100, BROOKVALE, NSW, Australien
- 02 9905 0481
2,7
Under middel
5 anmeldelser
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible
Just…Wow! The worst customer service ever. Having put my rego into Bob Jane T-Marts website to get a quote for 4 tyres I followed up with a call to Brookvale to find out if the price for tyres includes fitting. I was told “NEVER go with what you see online as that’s not correct”. I asked for help but because I couldn’t tell the man what size tyres I needed for my car type he said “because you didn’t but the car from us I’m no use to you”. I didn’t know Bob Jane even sold cars. WHY have a website that gives incorrect details & why employ people that are useless?
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Bob Jane T-Marts - Brookvale
Hi, we're sorry to hear about your recent experience at our store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team
Tyres due on Fridays but Friday never comes
I ordered 4 tyres over a month ago and after waiting a week I rang and was informed they were coming from Brisbane to Sydney. After another week I rang, informed they would be there on Friday after waiting a further 3 Friday alleged deliveries I went to a independent tyre dealer an ordered same tyres on Friday and they were there to be fitted on the Monday.
Bob Jane never had the curtesy to even call me once.
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Bob Jane T-Marts - Brookvale
Hi Paul, we're sorry to hear about your recent experience at our Brookvale store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team
Service has really dropped off
So 1 tyre w a puncture. Asked for same brand new tyre. Was told 2 days.. OK. It was 3 days but no biggy. I called them to see what was happening and was promised next day AM. I turned up PM. No tyre replaced. No whoops or apology. Just come back. 2 days later it was ready.
I got it back with their white tyre fitting lubricant grunge dried on the tyre and
the rim. They did not bother cleaning it up. Clearly no pride in their workmanship.
They have slipped dramatically. They used tb good.
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra Bob Jane T-Marts - Brookvale
Hi, thank you for reaching out. We’re sorry to hear about your experience, and we appreciate your feedback. We will use it to help us improve in the future.
Bob Jane Brookvale- shape up!
Luke- Why would you phone someone up, tell them their wheel/tyre is ready and then get there to find it’s not! Lay manager from another store, staff off and service through the floor. Bob Jane Brookvale- shape up!!
17. april 2025
Uopfordret anmeldelse
Besvarelse fra Bob Jane T-Marts - Brookvale
Hi Nigel, we're sorry to hear about your recent experience at our Brookvale store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team
Excellent experience with the Adam and…
Excellent experience with the Adam and the crew at Bob Jane Brookvale last week.They were quick and efficient with the tyre fitting and wheel alignment and very competitive with their pricing , thank you team
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bob Jane T-Marts - Brookvale
Thanks for the great feedback regarding our Brookvale store.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.