These guys know their business extremely well. Can 100% recommend them. Very trustworthy, support is very responsive and knowledgeable. They are taking care of our servers for two years now, and we ne... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've been a customer of Bobcares for over 5 years now and I can't do without them. The server crashed in the middle of the night recently; I received a response via ticket within 10 minutes, and every... Se mere
Virksomheden har svaret
We found ourselves in a tricky situation where AWS snapshots were not working as expected. When an instance got corrupted at a bios level we thought we'd lost everything. However the team at Bobcares... Se mere
Virksomheden har svaret
Bobcares always provides exceptional service in a very timely manner! It never ceases to amaze me that they know everything about my servers, my clients' WordPress installations, and everything else... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Kontaktoplysninger
202 E Earll Dr #410, 85012, Phoenix, AZ, USA
- +1 (800) 383-5193
- sales@bobcares.com
- bobcares.com
4,9
Fremragende
521 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bobcares is an essential part of our…
Bobcares is an essential part of our success. They have rapid and thorough responses to complex AWS server configurations. They are proactive, efficient, and intelligent. I'm grateful for their hard work and receive our highest recommendation.
13. november 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Nate,
Thank you immensely for your generous words and the highest recommendation. It is really great to hear that our fast and thorough responses to complex AWS server configurations have made a positive impact. We take pride in being proactive and efficient in meeting your needs. Anytime you have any work or task on your servers, we will be available to help, 24x7.
Regards,
Sruthi S
Quality manager
Bobcares
really helpful in my Emergency time
Bobcares is really helpful in emergency time. They are skillful and genuine. any kind of IT infra, cloud related work can be accomplished here in very reasonable price. highly recommended.
8. november 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Sumit,
Thank you for your glowing 5-star review. Our engineers love technology and love solving real-world problems with server and cloud infrastructure. We are happy to have been of help during your emergency. Providing reliable solutions at a reasonable price is our commitment to our customers. We greatly appreciate your high recommendation. Our Infrastructure management team functions 24/7 should you need any further assistance.
Regards,
Sruthi S
Quality manager
Bobcares
Fast Response with plenty of expert
Fast Response with plenty of expert, fixed my problem in a great time
8. november 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi,
Thank you very much for taking your time to share your experience and for the 5-star rating. Our team of experienced engineers is always available 24/7 to monitor and manage your servers. Thank you again for your review and your business.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares is very trustworthy
Bobcares is very trustworthy. They have managed our server for several years and we have found that we can always trust them to do what's right for our server and clients. The Bobcares team give us peace of mind knowing our server is managed by professionals we can rely on.
6. november 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Paul,
Thank you for taking the time to share your feedback with us. We understand the importance of reliability when it comes to server management, and we are dedicated to upholding this standard. If there's anything more we can do to enhance your experience, please do not hesitate to let us know. Thank you once again for choosing Bobcares as your trusted server management partner.
Regards,
Sruthi S
Quality Manager
Bobcares
Competent, knowledgeable and reasonable prices
They addressed my request competently and quickly, and when I asked them to explain, they did that well also. We use this company to maintain several web servers and they do a great job at a reasonable price.
4. november 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Paul,
It is incredibly rewarding to receive such positive words from a valued long-term customer like you. Upon reviewing the task, I observed firsthand how our engineers efficiently resolved the issue and offered you a comprehensive explanation of the solution. Ensuring the smooth operation and maintenance of your servers is a responsibility we take very seriously. We appreciate your trust and look forward to continuing to meet and exceed your expectations.
Regards,
Sruthi S
Quality Manager
Bobcares
Had a nasty oVirt crash after a power…
Had a nasty oVirt crash after a power outage. These guys saved my butt! Very happy! This was a problem my inhouse talent couldn't fix.
3. november 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi John,
Thank you for sharing your experience with us. We are delighted to hear that we could be of assistance and resolve the challenging oVirt crash after the power outage. The infrastructure team @ Bobcares is adept at handling a wide array of complex technologies, ensuring that we're equipped to address such technical challenges efficiently. Your feedback is an inspiration for us to continually strive for excellence and be a reliable source of assistance whenever unforeseen technical issues arise. if you have any more queries in the future, please don't hesitate to get in touch. The team will be available around the clock.
Regards,
Sruthi S
Quality Manager
Bobcares
Server Performance & Security
Bobcares consistently provides solutions that meet our requirements and enable us to deliver cost-effective hosting services to our Canadian clients. Most importantly, their suggestions for server performance and security are always timely and greatly assist our team.
28. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Gary,
Thank you very much for taking the time to share your experience with Bobcares. We are committed to maintaining this level of service and are always eager to support your business needs in any way we can. It is rewarding to know that our suggestions for server performance and security in helping your team. Thank you so much for your appreciation and your business.
Regards,
Sruthi S
Quality Manager
Bobcares
I have used BobCares for several years
I have used BobCares for several years, they do a great job and I trust them on my servers and to help me solve problems and give me an extra set of competent hands.
14. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi David,
Thank you so much for taking the time to review us and for being our valued client for these many years. We are so glad we could be of assistance to your business. Your trust in us really means a lot. Our team of experienced engineers are always available 24/7 to monitor and manage your servers. Thank you for your review and for your business.
Regards,
Sruthi S
Quality Manager
Bobcares
Going above and beyond to solve problems.
The extend to which they go to solve problems is commendable. There have never been a situation is 3 years where they have not been able to solve a problem. Thank you Rino.
13. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Ibrahim,
I greatly appreciate your fantastic feedback and the 5-star rating you have given for our service. At Bobcares, our infrastructure team is comprised of highly skilled engineers dedicated to delivering top-notch service. Reviewing the ticket, it's evident how Mr.Rino approached and resolved the issue, step by step. I will definitely share your feedback with him. Thank you once more, and we wish you continued success in your business endeavors.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares.com Linux Support is fantastic
Bobcares.com response time is enterprise grade. They fixed a troublesome SSL certificate install with ease. Highly recommended. Will definitely use Bobcares.com forever, 10 / 10.
3. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Marshall,
Thank you so much for taking the time to share your feedback and 5-star rating. Bobcares is committed to providing top-notch service, and we look forward to being your trusted partner for all your future needs.
Regards,
Sruthi S
Quality Manager
Bobcares
I have been workHighly skilled engineers, professional with service delivery, respectful and timelying with different…
I have been working with different engineers over the years, never have I seen anyone as good as George KC! The dude sure knows his onions. I Had issue with Dockers and Nginx, server crashed, George KC rebuilt the entire stuff in minutes despite no documentation whatsoever, fixed all pending issues and got it up and running all in less than 1hr. From utter Chaos to totally Healthy Server. I am grateful, George KC. Thank you. I don't know if this mean something to you, but it surely does mean a lot to me. Thank you, George KC.
29. september 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Mayokun,
I am George KC, the infrastructure team member @ Bobcares. Thank you very much for giving such an awesome feedback and the 5-star rating. I'm delighted to hear that I could assist you in resolving the issues with Docker and Nginx, as well as rebuilding the server. Your feedback is a great motivation for me to continue delivering top-notch service. Our team will be available round the clock should you need any further assistance.
Regards,
George KC
Infrastructure Team
Bobcares
Buen trabajo
Al principio era un poco escéptico, pero ha realizado un trabajo excelente, si es verdad que no fueron 30 minutos, pero también me advirtieron que había cola y lo resolvieron en mucho menos, emplearon 2:30, creo que se pudo resolver en menor tiempo al precio que se paga la hora, pero fue resolutivo y mereció la pena.
23. september 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Vicente,
Thank you so much for taking the time to leave us a 5-star review. We truly appreciate your feedback, and we are happy to hear that you were pleased with the outcome of our service. Our team of experienced engineers are always available 24x7 to monitor and manage your servers. I wish you all the best for you and for your business.
Regards,
Sruthi S
Quality Manager
Bobcares
I got stuck on an issue that required a…
I got stuck on an issue that required a cron job on the server today, so I turned to Bobcares and it was resolved quickly. They even took it a step further, wanting to log into the website to check and see if the affected plugin was now performing as it should. It's this kind of support that makes me happy we chose Bobcare for our server management services 4 years ago.
22. september 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Ajay,
Thank you very much for the wonderful feedback. I have gone through the cronjob task and our engineers provided you with the right solution without much delay. These comments really mean a lot to the team who worked behind the task. The service we provide will be worth it when our customers are delighted. Thank you for being our long-term customer and all the best wishes to you and your business.
Regards,
Sruthi S
Quality Manager
Bobcares
Great Experience with Customer Support
I wanted to take a moment to share my appreciation for the outstanding support I received from your team/you recently. My experience with your customer support has been truly exceptional.
13. september 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Don,
Thank you so much for taking the time to share your glowing feedback with us. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level. Every service we provide is in pursuit of that mission. We are so happy to hear you have been satisfied with our Infrastructure Management team @Bobcares.
Thank you for your review and for your continued business.
Regards,
Sruthi S
Quality Manager
Bobcares
Over the past 4 years we have received…
Over the past 4 years we have received superb support for various server related issues. Bobcares continues to deliver consistent high quality server management services that keep our server healthy and our clients happy.
14. juli 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Vicky,
Thank you so much for the 5-star feedback! We are glad to hear that we have met your expectations over the past few years. Our team @ Bobcares will always ensure that your service is safe and healthy through our server management services. If you ever need any assistance or have any server-related issues, please don't hesitate to reach out to us. We greatly value your trust in us and look forward to serving you for many more years to come. Thank you once again for choosing Bobcares!
Regards,
Sruthi S
Quality Manager
Bobcares
Devil is in the detail.
I wanted a HA Wordpress site, which bobcares has done before (bobcares_com/blog/wordpress-high-availability-hosting/). My plan was more complex. Kubesphere 1.26 cluster on Ubuntu 22.04 on bare-metal, with Longhorn, Percona XtraDB & Velero. Backup Kubesphere 1.26 cluster with Longhorn, Rook-Ceph with S3 Hashicorp Vault. I went for the Limitless Server Support (https://bobcares_com/server-administration-service/) for $1068AUD. bobcares gave me an extra 8 hours on top of the 36 hours. I installed the Ubuntu, Longhorn, LAN, Rook-Ceph and Kubesphere. I discovered bobcares did not check/install a firewall, antivirus or anti-malware, so installed my own ufw, clamav, maldetect, wazuh server and cron jobs. What I thought was inclusive was actually 1 hour per server per month for 'auditing' which at 3 hours per month is only 3 servers. 'Limitless' is up to 20 servers and 3 websites before additional charges. Part of the hours are used for technicians to study, which is reasonable for implementing HashiCorp Vault with Rook-Ceph-S3 as that is an uncommon skill. Being asked if a port is blocked by a firewall is unexpected as this can be checked (www_yougetsignal_com/tools/open-ports) and a temporary listener (nc -l portNumber). When a master node went down and it took 4 days to 'fix' without actually fixing it I was upset. Rook-Ceph went down, the backup cluster went down. I had already wasted two weeks including $1000+AUD in server hire, I wanted to get out. I was given a refund based on the % of hours remaining from the 36 hours I paid for. I was also offered a further free 5 hours, which I will never use. I am not sure if bobcares would be worthwhile for less that three stable servers, but I am glad I can move on. I have wiped the servers as there was nothing of value worth salvaging.
update 16/7/23: Thanks Sruthi for your reply. I had no problems signing up even after the explanation of 'Limitless' servers as I had less than 20 servers, I think it important that advertised products should be clearly stated, as you have said you will improve. At $500+AUD server hire per week and no visible progress apart from my own I lost patience. Auditing (e.g. Wazuh) and hardening (e.g. ufw, clamav, maldetect and cron updates) seem different to me and I was wrong to think that 'monitoring' included hardening. I was correctly refunded, its just the progress per hour and hours worked each day was unexpectedly low. bobcares does have a good average rating and clearly some customers have had great experiences, I wish fewer exceptions like mine in the future.
14. juli 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Damien,
I am sorry to hear that your experience with us was not satisfactory, and I sincerely apologize for any inconvenience caused. I know we have talked within a ticket as well and I will respond here as well.
We take your feedback seriously and are committed to addressing the issues you encountered. Some clarity is needed and I will explain below.
During the signup process, you questioned the 20 server points you raise above and you were happy with our response, as we provided you with an answer that you were happy with.
We explained (prior to your sign-up) the following - Saturday 24th June at 13:00 and I quote:
“Our Limitless Server Support Plan includes 'unlimited servers for 24/7 on-demand support.' Additionally, you can add up to '20 servers for 24/7 monitoring' within the same plan..….”
And to which, you responded - Saturday 24th June at 13:24:
“Hi, Thanks for the detailed response.
Regards,
Damien
And then continued to sign up. This point seemed clear from our end. I hope we provided you with enough clarity as your response seems to suggest so. Reeshma provided you with details, as well as myself on the auditing and how to get certain features of your plan. We accept this could be clearer and have taken internal steps to make it easy for clients to see how to access these pieces of information. We also alerted you that the portal team had been notified of this, we take minor and major improvements from customers straight to our internal development teams to action and put live.
After some clarity, and the specialized software you mention above, Reeshma (one of our senior team members) alerted you that George KC would be the best fit for all your tasks going forward and was allocated to your tickets. As you acknowledge, there is some software in your stack that is not widely used and we try to support all stacks. When George KC was allocated to your account specifically there was some progress and you wanted George to only work on the issues going forward.
“Monday 3rd July at 17:24
Thanks Reeshma, I would like George to finish of the job this week, even if it burns all my hours.
Regards,
Damien”
With all that said, we realize in several of the tickets we were not as timely as we would like to be and are reputable for and we did not hit the service quality levels that we would want. There were some communication gaps, even if the software was not widely used. We have created internal corrective actions for this and we take this extremely seriously.
We refunded you the monetary amount of unused hours that were in your account at the time of the complaint ticket. We knew we had not performed the level of service we would want anyone to experience and we take this very seriously.
We also provided you with another 5 hours, to use us at any point in the future, hopefully with George KC and our other talented engineers, to show you that we can provide a stellar service that we are known for.
Again, we are sorry that your experience was not to the level that clients expect and receive from Bobcares on a daily basis, we hope in the future with your complimentary hours we can make up for this.
Regards,
Sruthi S
Quality Manager
Bobcares
this site and the team team are great.I…
this site and the team team are great.I am very satisfied with the instant technical team response and technical solutions.
28. juni 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Yeşim,
Thank you for taking the time to provide us with your feedback. We are happy to know that you were pleased with the instant response from our technical team and the effective solutions they provided. We truly value your business and the trust you have placed in us. We look forward to serving you in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares is a game-changer
Bobcares is a game-changer. Post-transition from shared servers to Vultr, we were in a pickle without a Linux system administrator. Thankfully, Bobcares was the answer to our prayers. Our server management feels secure, and we're delivering high-quality website hosting and services for our clients. Can't imagine business without them. Looking forward to a long-term prosperous journey.
23. juni 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Sam,
That was an awesome feedback! Thank you for giving us a 5-star rating.
We understand that having a reliable and capable team like Bobcares by your side can be invaluable, and we are glad the team has met your expectations. We also appreciate your confidence in our services, as it reinforces the importance of building strong, long-term partnerships.
If you require any further assistance, please don't hesitate to reach out. We're here to support you every step of the way.
Regards,
Sruthi S
Quality Manager
Bobcares
It leaves me no pleasure whatsoever to…
**An update to this review**
I want to follow up with an update on the situation outlined below.
I moved to a dedicated host that provided an actively managed server. I made the switch and it took approx 2 hours.
The issue that Bobcares were unable to fix was sorted out immediately... literally. This makes me question what they were doing during the countless hours that I spent going back and forth with them.
I received a full refund from Bobcares but this didn't make up for the sheer amount of my time that they wasted.
**An update to this review**
It leaves me no pleasure whatsoever to leave this review, however, I'd like people to be aware of my experience before using Bobcares.
I've used Bobcares for 7 or so months at this point, and I really really wanted the service to live up to my expectations, but it hasn't. It has fallen way below the mark.
When I signed up with Bobcares, I thought I was taking the stress out of the server management side of my business, and that if I had any urgent requirements that they would be seen to... urgently.
1. Let's talk about the urgent support, first.
March 17th is the busiest day of the year for our website. On that morning, we encountered some issues due to traffic volume.
I paid extra for urgent support and, after having to keep messaging the team on live chat, eventually got a reply.
The problem was, there was nothing urgent about the response. I had to keep chasing them for a reply and, annoyingly, the problem wasn't correctly diagnosed - some simple questions asked when I raised the ticket would have resulted in us finding a solution in half the time.
I spent considerable time chasing and waiting for a reply. I let it slide in the hope that this was one negative experience. It wasn't.
2. Now, on to the general requests.
What has pushed me over the edge recently was a situation where we scheduled a task for off peak time.
The task began 30 minutes after the instructed time, which is fine, but when I logged on 1.5 hours later the server was offline.
The team said they 'assumed' that off-peak meant they could have the server offline for a 4 hour task. If this was agreed in advance, that would be fine, but it wasn't.
They didn't communicate that this was happening - I only noticed it as I had monitoring set up, so I saw the email when I woke up. The server only came back online when I raised multiple tickets. This is my buisness. This isn't acceptable.
They applied 'hours' to my account though. This doesn't account for my lost revenue, however.
Another issue that crops up time and time again is, when there is an issue and you raise a non-urgent ticket request, you get a reply explaining what the problem is - great. The work gets scheduled and it gets completed.
However, then the issue arises again and another solution is provided - it's like a constant patch solution is applied rather than getting to the route cause of the problem.
I really want Bobcares to be a great solution that I know I can rely on but, in my experience, that just hasn't been the case.
3. A total lack of confidence
The final straw for me was an incident that happened on June 23rd. On June 22nd, it was agreed that, in order to test out several changes to the server, including a reverse proxy setup, work would be done on a new 'test' server.
A snapshot was taken, we stopped all work on our website for a day (it's a busy news website) and the bobcares team went to work and everything was fine. It was then agreed that the new server, containing the reverse proxy and a new caching service, would be pushed live at an off-peak time.
Great.
Although I asked the technician on the ticket to ensure that the person who would be carrying out the work was fully aware of what needed to be done, that wasn't the case - the person working on the ticket made only one of the changes.
And they made it to the live site.
So, we lost an entire days worth of work (we paused making any changes as a snapshot had been taken) for aboslutely nothing and we now require a further 2 hours of server downtime to complete the task.
I asked to speak to the team lead who first claimed "I had ensured that George that personally communicated to Ameer (the person who handled the task) on what has to be done'.
If that was the case then why wasn't the work done correctly, I asked. The response: 'ya, I over rid it because of the instructions you gave yestrday regarding downtime duration.. am sorry for that'.... and this was despite the fact that this team lead argued with me that everything was done as it should have been.
4. In conclusion
I really want bobcares to be a great solution, but it really isn't. A frequent breakdown in commiunication is the biggest issue.
As I said previously, I take no pleasure in writing this review - but I've reached breaking point at this stage.
23. juni 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Keith,
I will go through the points one by one, in order to address your review:
i) I’ve reviewed this and we would say this is quite timely in nature, in our priority chat software, you had 50+ responses/replies with our tech team member over chat back and forth fluently. Within an hour, we provided you with the errors that you needed to show to a developer. You ended the chat with the following: “I will wait to hear back from the developer. Thanks for your help”. The issue was resolved at that point and left with yourself.
ii) Regarding this task, we admit that we did not provide the correct disclaimer to alert you about a scenario where during the maintenance, some downtime could have happened. The corrective action on our end has been taken and we could have provided a better disclaimer. On the back of this we gave you 5 priority hours to use for our service in future. We should have understood more clearly your off-peak hours at this time. We are sorry for this.
iii) We admit that while we were able to provide you with a solution you accepted and asked us to schedule, the two team members could have communicated better, the architect of the solution and the team member performing the task in the morning off-peak hours. The redis cache element had a gap in communication, whether the client (yourself) needed to confirm or not. This is not the Bobcares standard.
I see that even after this one star review, you have come and used our service where you thanked us for our help. While you have had many good experiences using our brand since late 2022, with audit tasks, alert handling and more, we know that these specific issues listed above were not to the Bobcares level both you and we expect. We’re providing you with a refund for your service plan and are providing you with hours and service in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
Good support.
9. juni 2023
Uopfordret anmeldelse
Besvarelse fra Bobcares
Hi Sermsak,
Thank you for your 5-star rating. We are always available 24x7 should you need any help in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.