Bloomingdale's Anmeldelser 

Absolutely terrible fulfillment and inventory control.

I ordered 8 sets of silverware from Bloomingdale’s, all shown as being in stock. Only 5 of the 8 were correct.

I contacted customer service and was told there were only 2 sets left, so I ordered those immediately in an attempt to complete the set. Somehow, Bloomingdale’s managed to get that order wrong too: only ONE of the two was correct.

So after ordering 10 sets to get the 8 matching sets Bloomingdale’s claimed were available, I still only have 6.

Now, if I want to complete the set I originally ordered, I’ll have to spend approximately $90 more buying the remaining pieces elsewhere — assuming I can even find them.

And the inconvenience doesn’t end there. The incorrect merchandise was sent in three separate packages, so I now have to deal with THREE separate returns and THREE separate return authorizations.

This wasn’t one simple shipping mistake. Bloomingdale’s repeatedly showed merchandise as available, repeatedly sent the wrong items, and then left me with the cost, inconvenience, and wasted time of fixing their mistakes.

What makes it worse is that customer service offered no meaningful solution or gesture to make up for the mess.

For a retailer that presents itself as a premium department store, this level of inventory control and order fulfillment is unacceptable. There are far too many retailers that can accurately fulfill an online order without turning it into a project for the customer.

I won’t shop at Bloomingdale’s again.

Bad customer service l, you pay for fast shipping and they do not respect it.

We used have very good experience with customer service, not anymore. We ordered a couple of things for our baby's room, including a 3 drawer closet. They did not deliver it and marked it as delivered. After going back and forth with customer service, they sent us a picture from a box that was for small mattress for the bed we ordered, and claimed this was the drawer. We asked how they would think it would fit, they said it is not their problem. What?

I placed my first-ever online order with Bloomingdale’s, and instead of a normal shopping experience, my order was abruptly canceled. The email I received said that additional information was needed to complete my order, so I called the number provided expecting to resolve whatever issue there was.

That’s when things became even more frustrating.

The representative told me that a team had made a decision that I am not permitted to make purchases online through Bloomingdale’s, although apparently I am allowed to walk into one of their stores and purchase items in person. When I asked why, I was given absolutely no explanation. I was simply told that it was a “business decision.”

I asked to speak with a supervisor (Johan) because I felt that, at the very least, I deserved to understand why my account was being restricted. The supervisor gave me the exact same response: it was a business decision, and they could not tell me what the reason was.

So, to be clear: Bloomingdale’s canceled my first online order, restricted my ability to shop online, and then refused to provide any explanation whatsoever for why this decision was made.

I completely understand that a company has the right to make decisions about its business. What I find unacceptable is the lack of transparency and the way this was handled. If there is an issue with an order or account, customers should be given some reasonable explanation rather than being essentially told, “We made a decision about you, but we’re not going to tell you what it is.”

I was genuinely looking forward to shopping with Bloomingdale’s, but after this experience, I have no desire to give my business to a company that treats a first-time customer this way.

Extremely poor customer service, zero transparency, and a very disappointing first impression.

1 star because zero isn’t an option.

Terrible experience, never again, that literally all I have to say

This review is not specifically for a Bloomingdale’s store, it’s more about Bloomingdale’s overall. I ordered three pairs of men’s hokas running shoes online, but they only shipped two pairs. I have called their customer service number multiple times and filed multiple claims. However, Bloomingdale’s will not issue a refund or a replacement because they say that since the package arrived, there’s nothing they can do. The other thing they can’t do is provide proof that all three pairs of shoes ended up being shipped.

Their system is horrible because you can’t actually talk to the people who review the claims. If I could give them zero stars, I would.

p. s. If you want an actual person to review your claim with Bloomingdale’s and not a bot, you have to call their number. If you submit it online, it will just be auto reviewed by a bot.

It’s the same old story: whenever I order something online, they cancel the order due to "verification." I contact customer service, they verify everything, and yet they still cancel the order! I am never buying from that site again.

I tried to place an order for a relative's wedding registry. The order was inexplicably cancelled for "security review"--this is not my credit card declining the purchase. It's Bloomingdale's refusing to complete it. I called the help line, verified my info (which was correct), and they still won't process the gift. Fwiw, I also have the same last name as the groom (as he's my nephew). So this is just insane. They literally told me to purchase from a different company. How in the world is this a working company if this is how it operates? I will now warn friends away from ever using Bloomingdales for a wedding registry--as I would never want a wedding guest to experience this headache. Have never encountered anything like this in decades of wedding present purchases. Sounds like AI run amok.

Товар не прислали, деньги не возвращают уже несколько месяцев, каждый раз говорят что уже вот - вот

Bought 1000$ doll house, weight 100lb, missed one piece, when I call them, they ask me to return the package myself. If you want to deal with this, shop at bloomingdale!

Dear Bloomingdale’s Customer Relations,

I am writing to formally express my disappointment with how my gift return has been handled and with the customer service I have received throughout this process.

I received a pair of Tory Burch sandals as a birthday gift from a close friend. Since the size was incorrect, I followed Bloomingdale’s return instructions and mailed the item back using the prepaid return label provided by Bloomingdale’s. The original gift receipt was enclosed in the return package, as instructed.

After weeks of trying to resolve the matter, I was repeatedly told that Bloomingdale’s could not locate my returned item. I spent a significant amount of time contacting customer service, explaining the situation over and over, yet no one was able to provide a satisfactory answer or resolution.

I have now learned something even more upsetting. Instead of issuing the merchandise credit to me, the gift recipient, Bloomingdale’s refunded the value of the item to the original purchaser—my friend who gave me the birthday gift.

This mistake has put me in an incredibly uncomfortable and embarrassing position. Not only have I lost the approximately $200 merchandise credit that rightfully belonged to me, but Bloomingdale’s actions also risk damaging a personal friendship. My friend may now believe that I intentionally returned their birthday gift, which is both hurtful and completely contrary to what actually happened. This situation was created solely because Bloomingdale’s mishandled my return.

I trusted Bloomingdale’s to process a standard gift return correctly. Instead, I have experienced poor customer service, a lack of accountability, and an outcome that has caused both financial loss and unnecessary personal distress.

I respectfully request that Bloomingdale’s immediately investigate this matter and issue the appropriate merchandise credit to me. I also ask for an explanation of how a properly submitted gift return was processed in a way that refunded the original purchaser rather than the gift recipient.

I have always expected a much higher level of professionalism and customer care from Bloomingdale’s. I sincerely hope this matter can be resolved promptly and fairly.

I look forward to your response.

Sincerely,

Shaparak Moshksaran

Terrible terrible experience! I spent over $8000 on a piece of jewelry and was convinced by the sales lady if I open a card that I would get $1200 in reward loyalty because of the amount I am spending. Naturally that sounded like a good deal. My $1200 rewards never came. Actually nothing came until I spent time asking for it and they said I was only allowed $325 rewards as the sales lady was mistaken. The rewards information given is very misleading on top of the sales lady not telling the right info. Needless to say, I got my hopes up for $1200 rewards that I did not get. Then when I tried to use the $325 rewards I only got, I purchased 2 items on line, returning one and so they are claiming that I can’t use the rewards towards the item I kept only the one I returned. Not only is this all very frustrating to deal with but I also live in Australia. Everytime I log on or try, it does not allowed me to. Only sometimes??? Bloomingdales needs to get their shit together. Fix thier website so I can log on, not be sneaky on there rewards to the point that even there own sales people are giving out the wrong information. For the amount of money I have spent during this experience, you would think there would be some type of compensation but none. Instead they are losing a very good customer that will be telling others this experience!

My items never delivered and they wont give me my money back or help. Complete scam

I was skeptical about ordering from this store because of the 1.5 star rating. I decided to go through with it because they have great sales and if anything went wrong i could just dispute with my credit card company. I dont know what all the bad reviews are for but it was fast delivery and my order wasnt cancelled.

The product descriptions are wrong.
Customer Care is Awful.
You cannot use Bloomies store for anything you purchase online.

I recently purchased a piece of clothing online and had it delivered to the store. Unfortunately, while it was there, I was sick, and unable to make the trip in time to pick it up.

So, I tried calling the store to ask if they could hold it one additional day past the original deadline, (by this point it was sold out online.) It was impossible to reach an actual human being at the Century City store. So, I called the 800 number, reached a human, who ALSO could not seem to reach anyone at the store, despite my waiting on hold for about 20 minutes while she tried. She claimed she sent them a message however, asking them to hold the item, along with my info.

Next day, I get a text saying the sale had been cancelled and item returned because I didn't pick it up in time. I tried calling the 800 number again, and was told there was nothing they could do. Asked to speak to a supervisor, same story. I mean, honestly... this is Bloomingdale's, not TJ Maxx, (no shade to TJ's, they actually probably offer better customer service). But come on..... So disgusted and disappointed that Bloomingdales can't do better by their customers, especially given the prices they charge.

My experience began when I opened the bag - the overwhelming smell of body odor was overwhelming. Clearly, the dress I had purchased had been worn before. What was shocking to me was that someone at Bloomindale's put this dress in a bag to be shipped to a customer.
I then called the customer service phone number which began a 45 minute saga, much of which was spent on hold. I heard, "I'm sorry," a lot. What I did not hear was any meaningful assistance. First I was told I could ship this back and get my money back...which I could do with merchandise that was NOT defective, correct? I asked for a percentage off my next purchase or the dress itself. The best offer was 20%. I asked Tania emplyee # 91231082 for a copy of the call and to speak with a manager abover her after waiting online for 45 minutes. Apparently, there is no manager above Tania. I aked for a reference # for the call. That is only my order number, so as I customer, I am given no access to any account of the 45 minutes I spent. I also asked for a copy of the call. That was also not possible.

Bloomingdale's does not stand by it's products. It ships clothes that have been worn with an unbearable stench. But they are very, very sorry about it.

Recently and for the very first and definitely last time, I purchased a Calvin Klein sheet online from Bloomingdale’s . I accidentally ordered the flat sheet instead of the fitted sheet so, I didn’t open the sheet. I sent it right back and tracked the shipment and seen they had received the sheet. I have talked and texted customer support and get different answers “ we have to get verification from the warehouse “ even though I have the proof from ups! Excuses upon excuses and more wait time! Bloomingdale’s now has my money and the sheet. I would not recommend this store at all especially if it’s an online purchase! They take a very long to ship and do not give refunds in any sort of timely manor! Obviously the customer is an afterthought to this company. BUYERS BEWARE.

Worst customer service. They would just cancel your order without letting you know and after that they dont help you at all worst service! Nordstrom is way better.

I purchased a Gold ring online at REBAG on Bloomingdale’s site. It gave me instructions on how to return as it did not fit my wife’s finger and she wanted to shop for another. I had the option to return via fedex or bring to the nearest store. Since the ring was $2,300 i decided o bring to the white plains store and hand it directly to a clerk. They never gave me a tracking number and did not give me a credit for the return, i called, emailed and made my case and they never confirmed what was done to check my claim, never confirmed checking cameras or speaking with the person plain returned that took the item from me, they just denied the claim. I have purchased in the last 40 years gifts for my wife from Bloomingdale’s, never again. The worst part of it is i went back to Bloomingdale's and purchased another ring thinking i was having a credit returned to me. Beware and don't make the same mistakes i did. I will go to Nordstrom for my needs going forward.