Used bird brand green tea outside paint for our summer house. This is fantastic paint. It covers well, does not drip and is fast drying and very consistent. Excellent finish. Does need a good stir if... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
3rd time I've ordered from them, why? Spoke to their support/ sales the first time and got excellent advice and guidence on timber care and they never once pushed their products, I eventually bought a... Se mere
Virksomheden har svaret
Unfortunately a couple of the tubs leaked in transit. Packing or rough handling? Birdbrand were very good, they advised me of the leaks even before the courier delivered the 'good' tubs, and have b... Se mere
Virksomheden har svaret
My experience with Bird brand was a positive one I was able very easily identify the product I required I felt price was very good and completive. I was able to easily purchase and pay no Issues. My o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
R K & J Jones Limited is a family business operating at a 12 acre site close to Thetford in Norfolk, UK. We manufacture and distribute a wide range of building and decorating products under the name of Bird Brand (our family name) that goes back 6 generations. Our products are gaining a reputation for excellence in Garden centres, hardware stores, builders and decorating merchants throughout the UK, Ireland and other EU countries. Bird Brand has a wide spectrum of D I Y products such as Ecosote® which is an exclusive ground-breaking water based wood preserver and creosote replacement that is economical, effective and completely safe. We also offer a niche range of rustic stains and coal tar coatings for period and specialist applications. We pride ourselves on providing a good customer experience, right the way from order and delivery to the satisfaction of applying the final product. Many of these products can only be obtained from Bird Brand. The company has recently invested with an additional 23,000 square feet of new warehousing and with other site improvements, the company is well placed to see continued growth and improve its capabilities. The Directors of the business are the four members of the Jones family and remain fully focused on delivering quality products and superior service for many more years to come.
Kontaktoplysninger
Southery Road, Feltwell, Thetford, Norfolk, IP26 4EH, Thetford, Storbritannien
- 01842 828101
- websales@birdbrand.co.uk
- birdbrand.co.uk
4,5
Fremragende
90 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Bird Brand
No worries, thanks Beth. Pleased we could get it to you for the weekend and we appreciate the review.
Fast well packaged delivery
Fast well packaged delivery. HIGH QUALITY TREATMNT, WOULD NOT USE ANYTHING ELSE ON A LOG CABIN
28. april 2025
Besvarelse fra Bird Brand
Thanks Julian, that is excellent to read. Thanks again!
Fast prompt delivery
28. april 2025
Besvarelse fra Bird Brand
No problem, thank you for your order and kind review!
Besvarelse fra Bird Brand
Thanks Bob, it is much appreciated!!
First class service and product
Website easy to use, product does what it says on the tin!
Great customer service when I rang with a query.
4. april 2025
Besvarelse fra Bird Brand
Thanks Michael, your review means a lot. Cheers.
Great service
Great service, prompt delivery. Thanks for advice regarding pre-use and in use mixing. Very helpful. Does exactly what it says on the tin.
29. marts 2025
Besvarelse fra Bird Brand
Thank you John! It was great that you saw the advice about mixing and pouring for best results. Thanks for taking the time to share your review.
A good product but service was not…
A good product but service was not good…first order arrived damaged, the stain pot was split and leaked in the box,not well packaged,after complaining they sent out new ones but the communication was terrible, no personal emails,no name on the emails and no apologies for the damaged goods…like I say good product but customer service is shocking…..
7. marts 2025
Besvarelse fra Bird Brand
Thanks for sharing Kevin, yes sadly, buckets of liquid don't always get to their destination despite our best efforts! Our online chat and telephone lines are always manned during office hours to sort anything out. I can see replacement buckets of silver birch paint were sent out as standard. I am sorry your experience wasn't as good as we'd all liked though! Thanks.
Your shipper let you down
Your shipper let you down. It was not next day it was the day after. I did not receive any reason from them for the delay.
14. marts 2025
Besvarelse fra Bird Brand
Thanks for sharing. Yes, I can see that our parcel company collected on the 17th and should have delivered the next day. Apologies that it came a day later.
Besvarelse fra Bird Brand
Many thanks for your review. That is great to hear!
Great delivery experience
I ordered 3 x 5litre timber treatments from Bird Brand. Delivery was prompt & my order arrived well packed in a very strong box marked "Fragile".
7. marts 2025
Besvarelse fra Bird Brand
That is great. We appreciate you sharing your experience!
Easy to purchase and reliable delivery
13. marts 2025
Besvarelse fra Bird Brand
Thank you for your review, that is great to know!
Besvarelse fra Bird Brand
Thanks Steve! :)
exelend service from order to delivery
7. marts 2025
Besvarelse fra Bird Brand
Great to hear, thank you for sharing.
Besvarelse fra Bird Brand
Thank you for sharing your experience and order!
Great Service
Quick response. Excellently packaged. The Clear Lamp Oil is a great product that burns well, with no discernible odour and no smoking - ideal for using indoors.
6. januar 2025
Besvarelse fra Bird Brand
Thank you Andy, great feedback and much appreciated!
Besvarelse fra Bird Brand
Great to hear, thank you!
Repeat order
Order despatched within two days. Courier company (APC) could not be faulted.
9. december 2024
Besvarelse fra Bird Brand
Many thanks for your review! That is really helpful and good to hear how it went.
All positive
Easy to order, good product, speedy delivery, all at a reasonable price.
18. november 2024
Besvarelse fra Bird Brand
That's great. Thank you for sharing!
Delivery bang on time very efficient…
Delivery bang on time very efficient company recommended it to any body
7. november 2024
Besvarelse fra Bird Brand
Thanks Martin, super kind of you to review!
Besvarelse fra Bird Brand
Thanks Glen, that is great! Thank you.
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