Bike Club UK Anmeldelser 

Some issues faced initially where payment was taken but no confirmation received and bike not delivered (hence 4 stars). But this was more than made up for by excellent customer service. They responded really quickly and manually intervened to ensure our delivery was brought forward. Then continued attentive follow up after. Much appreaciated!

Bike is in great condition and my daughter is super happy!

We had a slight glitch when signing up and the chain had come off the bike during transit but Sham, in the member support team, resolved these super fast and went above and beyond with checking in! Thanks Sham!

I would recommend bike club :)

Would not recommend, it doesn't work financially. We've now paid £300 which is 150% of the cost of a brand new bike, and are stuck because my daughter has fallen in love with it and wants to keep it longer. I asked Bike club support if it was possible to purchase the bike and got a flat 'no' response.

After posting this review Bike Club has now been in touch to offer a bike ownership scheme, updating from 1 star to 3 stars

Extremely disappointing customer service – bike missing and no response
My daughter's bike was due to be delivered on 27 August. It never arrived. On 28 August I was told that DHL were having difficulty locating the bike and that Bike Club would update me as soon as they had further information.
I emailed again on 1 September asking for an urgent update and, as of 4 September, I have still received no response.
I've been extremely patient, but I now have no idea where the bike is, whether it has actually been located, or when it will arrive. I've also had to waste time waiting in for a delivery that never materialised.
The lack of communication is particularly disappointing. I've tried calling, but the telephone number associated with Bike Club simply directs customers back to email, despite the fact that I've already emailed and received no response.
I don't think it's unreasonable to expect Bike Club to take responsibility for resolving a missing delivery and actually communicate with their customer.
Please can someone from Bike Club contact me and resolve this?

⭐ 1/5 Appalling communication and an order that simply hasn’t arrived

Extremely disappointed with Bike Club.

Our order was due to be delivered on 28 August. It has still not arrived, and despite repeatedly trying to contact Bike Club, we have received no meaningful response whatsoever.

We have emailed multiple times and tried calling, but the telephone number simply leads to a pre recorded message with no effective way of actually speaking to someone.

Delivery delays can happen. That is not the main issue. What is completely unacceptable is taking a customer’s payment, failing to deliver their order on the agreed date, and then seemingly making it impossible for them to get an explanation or even establish where their order is.

At this point, we don’t even know whether or when the bike is going to arrive.

A really poor customer experience and an astonishing lack of communication. Unless this is resolved immediately, we will be pursuing recovery of the payment through our card provider.

I would strongly advise anyone considering ordering to bear this experience in mind.

Well organised and efficient. The whole process of ordering, checking and delivery went very well and the bikes are excellent and being thoroughly enjoyed.

Ashley was extremely helpful and resolved an issue I created. Never had any issues with Bike Club

Excellent service and the bikes are spotless. Highly recommend.

We ordered on the summer offer which was handy as we needed 2 bikes!
We got to pick the delivery date the following week which suited us. They came well packaged via DHL.
There was a small issue with one of the bikes as arrived with a completely flat tyre, however Sham at Bike Club was very helpful in resolving this issue. We got a replacement inner tube from Halfords and they refunded the money straight away. There was also a broken reflector and that was also replaced via Amazon.
5* customer service.
Look forward for many trips out on the bikes!

Very easy service to use.
Great value for money.
A trusted and quality product with a great end to end customer experience.
Thank you for enabling my children to learn on basic bicycles and making it so easy for them to progress onto more advanced models and continue to love cycling as they get older.

Excellent support when bike arrived with missing reflector. Thank you Sham and the team!

It actually sounded too good to be true, however they delivered an amazing Trek Wahoo and my son loves it and is great value since he is growing.

Great bikes, easy to exchange for next size and reasonable prices. We have loved Bike Club for our son, who has been through three different bikes now. Would highly recommend.

Had such a great experience signing up subscriptions for both my kids. Opted for used bikes and was so happy with the immaculate condition and how well the bike was presented on delivery. Online platform was slick and easy to use too. Great service

This is a great service and love being able to change bikes as our children grow. Makes absolute sense and a great business.

I was particularly impressed with Sham who was a customer service agent who resolved an issue. Our son’s bike wasn’t picked up by the courier and Sham got it sorted straight away. Genuinely refreshing to feel like someone really cared and kept us updated throughout. Sham wrote at length and was really brilliant, getting the situation resolved to satisfaction.

Great company!

Great service from bike club! My daughter’s bike was delayed being delivered and they kindly refunded the delivery fee for the inconvenience. The bike has now come and it’s fab, my little girl is buzzing! We got it on 50% subscription as well for 12 months which is great!

Any issues and the staff get it sorted. The bike is great.

I had some sizing issues with my son’s bike upgrade recently which meant trying a couple of different options of bike before we managed to identify the most suitable bike for my son. The support I received from Sham throughout this process was first class and she went above and beyond in her efforts to ensure my son had the right bike for him. Excellent customer service thank you.

I found Bike Club really accessible and straightforward to subscribe for my two boys (5 and 2 years old). This was a considerably cost effective option as they could exchange bikes as the kids grow which would mean fewer purchases and need to resell. The subscription was also at a 50% discount which was great! The customer support team were also really helpful and responsive with any issues I had.

Following an issue with delivery, Sham was incredibly helpful in supporting us with a re-delivery.