I've been purchasing charcoal from Big K Products for a while, always good quality and delivered next day. My last order was missing an item, spoke with customer service and the missing item was deliv... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good quality charcoal, always delivered promptly. I tried so many different coals, this is the most consistent in terms of good quality, nice big chunks of long lasting coal for low and slow cooking.... Se mere
If you are serious about brai'ing (BBQ'ing), then there's no better place to stock up on your charcoal than Big K. I tried several "premium" brands from local shops, including garden centres, and the... Se mere
Excellent charcoal that burns hot and long. I love that this charcoal is made from an invasive species so is actually a waste product being utilised for another purpose. It is great for cooking really... Se mere
4,6
Fremragende
147 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good, but poor customer service
Used Big K a number of times now. Direct from the website and I also purchase their products via other resellers. I mainly use their products for my Kamado Grill. On the whole, the products and quality are good, but when there is a problem I find customer service is outright poor! On 3rd Feb I send an email about receiving my cedar plank (for cooking fish, a £10 item) in poor condition. It was split right down the middle and clearly packed by them in this condition! Nicola from customer services advises they have contacted the manufacturer with my pictures and awaiting feedback. I challenged Nicola as to why they were not dealing with this, my contract is with them as the supplier. The response was simply ‘this is how they received it’. So why did they then send a split wood plank to me, the customer!? On 10th Feb still nothing, so again I chased. I was then advised they were arranging collection, but only upon receipt back to them would they refund me. Overall just a joke and a waste of time, but if you don’t chase them they will not update you. I avoid using them direct now and purchase via other resellers or Amazon for their products, I know other places will have a much better customer service team.
3. februar 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.