More than a week and still prossesing my withdraw and livechat never availble, i played so many money this casino i cant understand that they dont procces my withdraw
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've checked out a bunch of online casinos, and Betsomnia's got game variety for days! With over 5000 games, there's always something fresh to try. The live dealer games are amazing, giving me that re... Se mere
Virksomheden har svaret
In einer Branche, in der Vertrauen manchmal knapp sein kann, ziechnet sich Betsomnia durch die konsequente Einhaltung seiner Verpflichtungen gegenüber den Spielern aus. Meine Erfahrung mit ihrem Ausza... Se mere
Virksomheden har svaret
Playing games on Betsomnia using my phone has been a breeze. The games not only load quickly but also look great, even on a smaller screen. The convenience of being able to play anywhere is a huge plu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Betsomnia Casino is an online casino with huge variety of games. Over 5,000 slot and casino games, including live dealers, make up a great, unforgettable experience! For your comfort, the site offers a wide variety of payment solutions as well as currencies in which you can make real money transactions at Betsomnia.com. Apart from our welcome package that will give you the boost you need to start your journey, the casino has a great variety of generous bonuses, impeccable customer service and a wide range of great games powered by the biggest software providers in the industry. The site supports multiple languages and can be played through both web browser and mobile phone.
Kontaktoplysninger
3,3
Middel
276 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Leo and casino are good
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear David Boers,
Thank you for your kind words! We're delighted to hear that you've had a positive experience with our casino and that Leo, our support manager, has provided excellent assistance.
At our casino, we prioritize providing exceptional service to all our players, and it's gratifying to know that Leo's efforts have made a positive impact on your experience. We're proud to have team members like Leo who are dedicated to ensuring that our players receive the support they deserve.
Thank you for choosing our casino, and we look forward to continuing to provide you with top-notch service and an enjoyable gaming experience.
Best regards,
Betsomnia Casino Team
Wil me account dichtzetten en pfff wat…
Wil me account dichtzetten en pfff wat blijven ze pushen. Vind het al vreemd dat je zelf niet via de site die mogelijkheid hebt. Maar respecteer wat iemand wil en ga niet doordrammen.
13. maj 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Jessica,
We sincerely apologize for the inconvenience you experienced. Your feedback is incredibly important to us, and we deeply regret that our service did not meet your expectations in this instance.
We value your preferences and are committed to respecting your decisions. Please reach out to our customer support team via live chat or email so we can promptly address your request and assist you further.
Your satisfaction is our priority, and we want to ensure that your concerns are resolved efficiently.
Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards,
Betsomnia Casino Team
Besvarelse fra Betsomnia
Dear SR Velu,
Wow, thank you for the fantastic feedback! We're thrilled to hear that you had a great time at our casino. Creating an enjoyable and memorable experience for our players is what we're all about, so it's incredibly rewarding to know that we hit the mark with you.
We're passionate about providing top-notch entertainment and ensuring that every moment spent with us is filled with excitement and fun. Rest assured, we're continuously refining our processes to make your experience as seamless as possible.
Your satisfaction is our utmost priority, and we're always here to assist you every step of the way. Should you ever need assistance or have any questions, our dedicated support team is available 24/7 to ensure that your time with us is nothing short of extraordinary.
Once again, thank you for choosing us! We look forward to welcoming you back for more thrilling adventures and unforgettable moments!
Best regards,
Betsomnia Casino Team
Bij Betsomnia nemen ze verantwoord…
Bij Betsomnia nemen ze verantwoord spelen hartstikke serieus, dat vind ik echt top. Ze hebben allerlei tools waarmee je limieten kunt instellen voor je uitgaven en de tijd die je op de site doorbrengt. Dat is echt een verfrissende aanpak in de wereld van online gokken.
Het VIP-programma is ook helemaal geweldig. Je krijgt een persoonlijke manager die je altijd te hulp schiet als je ergens mee zit. Echt een aanrader dus!
29. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Vanessa Cesar,
Thank you so much for taking the time to share your experience with us. Your feedback truly means a lot, and we're thrilled to hear that you appreciate our commitment to responsible gaming.
Ensuring our players enjoy a safe and enjoyable gaming environment is paramount to us. We're glad our limits helped you manage your spending and time spent on the site. It's part of our ongoing effort to promote responsible gambling practices and foster a positive gaming experience for all.
Moreover, we're delighted that you're enjoying our VIP program. Providing personalized support and assistance is something we take great pride in. Having a dedicated manager by your side ensures that your needs are met promptly and efficiently.
Your recommendation means a great deal to us. We're grateful for your support and trust in our casino. Should you ever have any questions or require assistance, please don't hesitate to reach out to us.
Wishing you continued enjoyment and success on our platform!
Best regards,
Betsomnia Casino Team
They write to send email so they can…
They write to send email so they can solve your problem, well they dont answer back !!! Guys dont play here , they play on costa rica license so they can do what they want because there is no commission who helpe you with your complaint
22. marts 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Abdel Abdel,
Thank you for sharing your experience with us. We are genuinely sorry to hear that you've encountered difficulties in reaching us.
We understand the frustration and we apologize for any inconvenience this has caused you. Rest assured, we take all player concerns seriously and strive to address them promptly.
We recommend that you try to contact us through our chat or email, as through these types of communication we will be able to thoroughly study your situation and provide you with the help you need. Your satisfaction is important to us, and we want to ensure that your concerns are addressed to the best of our ability.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to resolve this issue.
Best regards,
Betsomnia Casino Team
Wat mij aantrok tot Betsomnia was de…
Wat mij aantrok tot Betsomnia was de Curacao-licentie, die een veilige spelomgeving garandeert. De verscheidenheid aan spellen is fantastisch en het live dealer-gedeelte is bijzonder aangenaam. De bonussen zijn genereus, wat de opwinding vergroot. Mijn enige klacht is het opnameproces, dat een beetje traag kan zijn in vergelijking met andere sites.
26. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Cornelio Leal,
Thank you for taking the time to share your experience with Betsomnia Casino!
We're delighted to hear that our licensing instills a sense of security as you play. We constantly strive to offer a diverse array of games to captivate our players, and we're pleased to learn that you've enjoyed our live dealer section.
However, we understand that the withdrawal process may sometimes encounter delays, and we want to assure you that we're working diligently to improve this aspect. Your feedback is invaluable to us and helps us continually enhance our services.
If you have any further comments or suggestions, please don't hesitate to reach out.
We are always ready to listen to you and make sure that your experience with us is as optimal as possible!
Best regards,
Betsomnia Casino Team
Besvarelse fra Betsomnia
Dear Pasqualino Errico,
Thank you immensely for your kind words! Hearing that you consider us the best casino truly fills us with joy and pride.
We strive to create an exceptional gaming experience for all our players, and knowing that we've succeeded in leaving a positive impression on you is incredibly rewarding for us.
Your satisfaction is our top priority, and we're committed to maintaining the highest standards of service, game variety, and overall enjoyment for our players.
Thank you once again for your glowing review and for choosing us as your preferred casino. If there's anything we can do to make your experience even better, please don't hesitate to reach out to us.
Here's to many more memorable moments and exciting wins at Betsomnia Casino!
Best regards,
Betsomnia Casino Team
Besvarelse fra Betsomnia
Dear Jakub Badulski,
We were overjoyed to read your glowing review of our casino, and we extend our sincerest gratitude for taking the time to share your thoughts with us. Your words serve as a testament to the dedication and passion we pour into creating the ultimate gaming experience for our players.
Our mission is simple: to redefine the boundaries of online entertainment and provide our players with an unrivaled gaming paradise. Your endorsement reaffirms our commitment to excellence and inspires us to continue pushing the envelope of innovation.
Your satisfaction is our highest priority, and we are honored to be recognized as your casino of choice. Rest assured, we are constantly striving to exceed your expectations and deliver a gaming experience that is second to none.
As we embark on this journey together, we invite you to join us in celebrating the thrill of victory, the excitement of exploration, and the joy of camaraderie. Together, let us create unforgettable memories that will last a lifetime.
Thank you once again for your unwavering support. We look forward to welcoming you back to Betsomnia Casino for many more unforgettable adventures.
Best regards,
Betsomnia Casino Team
Besvarelse fra Betsomnia
Dear Pedro Andela,
We were delighted to receive your brief yet encouraging review of our online casino! Your kind words serve as a beacon of motivation for us to continue striving for excellence in all aspects of our service.
Creating a great gaming experience for our players is our ultimate goal, and we're thrilled that you found our casino to be just that. Your satisfaction is our top priority, and we're dedicated to ensuring that each visit leaves you with fond memories and exciting moments.
If there's anything specific you enjoyed about your experience with us, or if you have any suggestions for how we can further enhance our services, we'd love to hear from you. Your feedback is invaluable in helping us tailor our offerings to better meet the needs and preferences of our players.
Once again, thank you for taking the time to share your positive thoughts about our casino. We look forward to welcoming you back for more thrilling adventures and memorable moments!
Best regards,
Betsomnia Casino Team
I have been playing at Betsomnia for a…
I have been playing at Betsomnia for a few months now and I am impressed with the overall experience. The games are entertaining, the payouts are quick, and the customer service is excellent. I've won big at Betsomnia multiple times, and each time they've come through with their 100% payout guarantee. This online casino truly delivers on their promise. Betsomnia is definitely one of the best online casinos I have ever come across.
17. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Chrystal Reeves,
Your heartfelt review of our casino has truly made our day! We're overjoyed to hear that your experience with us has been nothing short of exceptional.
It brings us immense pride to know that you've found our games to be entertaining and our payouts to be swift. Ensuring a seamless and enjoyable gaming experience for our players is at the core of what we do, and your satisfaction is our greatest reward.
We're thrilled that you've experienced significant wins at us and that our 100% payout guarantee has provided you with peace of mind. Delivering on our promises is paramount to us, and we're delighted to hear that we've lived up to your expectations.
Your recognition of our efforts means the world to us, and it motivates us to continue striving for excellence in everything we do. We're committed to maintaining the high standards that have earned us your trust and loyalty.
Thank you once again for your glowing review and for choosing Betsomnia Casino as your preferred online casino. We look forward to continuing to exceed your expectations and providing you with many more memorable moments in the future.
Best regards,
Betsomnia Casino Team
I love too gambling
23. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Richard Kamps Kamps,
We're thrilled to hear that you enjoy gambling! We strive to provide an exciting and entertaining gaming experience for all our players.
We have a wide variety of games to suit every taste and preference. Our goal is to create a safe and enjoyable environment where you can have fun and potentially win big.
If you ever have any questions or need assistance while gaming with us, please don't hesitate to reach out to our friendly support team. They're available around the clock to assist you with any inquiries you may have.
Thank you for choosing us for your gambling entertainment. We look forward to providing you with many more thrilling experiences in the future!
Best regards,
Betsomnia Casino Team
Nice Welcome bonusses great Livechat
Nice Welcome bonusses. Had a little problem with my bank when I deposited for the first time. Leo from the livechat helped me right away and gave me a Nice extra bonus !!
23. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear K Benmoussa,
Thank you for your positive feedback!
We're delighted to hear that you enjoyed our welcome bonuses and had a great experience with our live chat support team.
At our casino, we strive to provide exceptional customer service and ensure that our players have a smooth and enjoyable gaming experience from start to finish. It's fantastic to know that Leo was able to assist you promptly and even provide you with an extra bonus to make up for any inconvenience.
If you ever encounter any issues or have any questions while gaming with us, please don't hesitate to reach out to our friendly support team. We're here to help and ensure that you have the best possible experience with us.
Thank you for choosing Betsomnia Casino, and we look forward to providing you with more exciting bonuses and top-notch service!
Best regards,
Betsomnia Casino Team
Die Aufmerksamkeit für Details und der…
Die Aufmerksamkeit für Details und der personalisierte Service des VIP-Programms von Betsomnia haben meine Erwartungen weit übertroffen. Mein persönlicher Manager ist immer nur eine Nachricht entfernt, bereit, bei allen Anfragen oder Fragen zu helfen, die ich haben könnte. Ob es darum geht, auf exklusive Spiele zuzugreifen, maßgeschneiderte Boni zu erhalten oder Auszahlungen zu beschleunigen, die VIP-Behandlung macht einen signifikanten Unterschied. Es ist klar, dass Betsomnia seine VIP-Mitglieder schätzt und uns ein Spielerlebnis bietet, das nicht nur angenehm, sondern auch wirklich exklusiv ist.
19. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Liebe Grietje Jongbloed,
Vielen Dank, dass Sie Ihre Erfahrungen mit unserem VIP-Programm in unserem Casino geteilt haben. Wir freuen uns sehr zu hören, dass wir Ihre Erwartungen übertroffen und Ihnen einen außergewöhnlichen Service geboten haben.
Unser Team ist sehr stolz darauf, persönliche Liebe zum Detail zu bieten, und wir freuen uns, dass Sie unseren VIP-Manager als reaktionsschnell und hilfsbereit empfunden haben. Die Bereitstellung maßgeschneiderter Boni, Zugang zu exklusiven Spielen und beschleunigte Auszahlungen sind nur einige der Möglichkeiten, mit denen wir Ihr Spielerlebnis verbessern möchten.
Wir schätzen unsere VIP-Mitglieder und sind bestrebt, ein wirklich exklusives und lohnendes Erlebnis zu bieten. Ihr Feedback bestärkt unser Engagement, allen unseren Spielern erstklassigen Service zu bieten.
Nochmals vielen Dank, dass Sie sich für Betsomnia Casino als Ihr bevorzugtes Online-Casino entschieden haben. Wir freuen uns darauf, Ihnen weiterhin ein außergewöhnliches VIP-Erlebnis zu bieten.
Beste grüße,
Betsomnia Casino-Team
In einer Branche
In einer Branche, in der Vertrauen manchmal knapp sein kann, ziechnet sich Betsomnia durch die konsequente Einhaltung seiner Verpflichtungen gegenüber den Spielern aus. Meine Erfahrung mit ihrem Auszahlungsprozess war nichts weniger als ausgezeichnet. Die Transparenz und Geschwindigkeit, mit der sie Auszahlungen abwickeln, sind der Grund, warum ich Betsomnia allen meinem Mitspielern empfehle. Es ist ein Casino, das nicht nur verspricht, sondern auch seine Garantien einhält.
17. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Lieber Mark Van der Vaart,
Vielen Dank für Ihre begeisterte Bewertung! Wir freuen uns sehr zu hören, dass Ihre Erfahrung mit uns einfach hervorragend war.
In einer Branche, in der Vertrauen manchmal Mangelware ist, sind wir stolz darauf, unsere Verpflichtungen gegenüber unseren Spielern konsequent zu erfüllen. Transparenz und Effizienz stehen im Mittelpunkt unseres Auszahlungsprozesses, und wir freuen uns, dass Sie ihn als transparent und schnell empfunden haben.
Ihre Empfehlung bedeutet uns sehr viel und wir fühlen uns geehrt, Ihr Vertrauen gewonnen zu haben. Seien Sie versichert, wir werden unsere Versprechen weiterhin einhalten und ein Spielerlebnis bieten, das die Erwartungen übertrifft.
Vielen Dank, dass Sie sich für unser Casino entschieden haben, und wir freuen uns darauf, Ihnen und Ihren Mitspielern noch viele weitere schöne Momente zu bereiten!
Beste grüße,
Betsomnia Casino-Team
Good help of this Guy
Good help of this Guy, and hé got a lot off respect for the player
21. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Consumer,
Thank you for sharing your experience with us! We're delighted to hear that you received excellent assistance from our team member.
Providing helpful and respectful customer service is a top priority for us, and it's wonderful to know that our support manager exceeded your expectations in this regard.
Your feedback is greatly appreciated! We're committed to providing exceptional service to all our players, and your satisfaction is our ultimate reward.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're here to ensure that your experience with us is as enjoyable as possible.
Thank you once again for choosing our casino, and we look forward to serving you again!
Best regards,
Betsomnia Casino Team
My experience with Betsomnia
I’m a small gambler but in my honest opinion this casino is one of the best, if not the best. A friendly customer support service, a wide game variety.. but the whole experience is complete if you have an VIP manager. Who’s there in 10 min if you need help or whatsoever even for a small talk if you want.. The withdrawals could be quicker instead of 2/5 days it should be 1 day at max. But overall this is my experience at betsomnia and I would recommend it!
14. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Reef,
Thank you for sharing your honest opinion about your experience. Your feedback is incredibly valuable to us as we strive to create the best possible gaming environment for all our players.
We're thrilled to hear that you consider our casino one of the best, if not the best, especially as a small gambler. Providing friendly customer support and offering a wide variety of games are key aspects of our commitment to excellence.
We're particularly pleased to hear that you've had a positive experience with your VIP manager. Personalized service is something we take great pride in, and we're glad that your manager has been there for you whenever you need assistance or just a friendly chat.
Regarding withdrawals, we appreciate your feedback. We understand the importance of quick withdrawals and are continually working to streamline our processes to ensure a faster turnaround time.
Thank you for recommending Betsomnia Casino to others based on your experience. We're honored to have you as part of our community and look forward to providing you with even more enjoyable experiences in the future.
Best regards,
Betsomnia Casino Team
betsomnia is a very good casino
betsomnia is a very good casino. what about help like live chat, I'm satisfied.. they try to help you and solve any problem quickly. verification is very fast. the only minus is the payout. it takes an awful long time but you get 100% of the money .
13. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Angelika,
Thank you for sharing your experience with us at Betsomnia! We greatly appreciate your feedback and are thrilled to hear that you've had a positive overall experience with our casino.
We're delighted that you've found our live chat support to be satisfactory. Providing prompt and helpful assistance to our players is a top priority, and we're glad that our team has been able to assist you effectively and efficiently.
We understand the importance of quick verification processes, and we're pleased to hear that you found ours to be fast. Ensuring a smooth and streamlined verification process is essential for a hassle-free gaming experience, and we're committed to maintaining this standard.
Regarding payouts, we appreciate your patience and understanding. While we strive to process withdrawals as quickly as possible, we understand that delays can be frustrating. Rest assured, we're continuously working to improve our payout processes to minimize any waiting times.
Thank you for choosing our casino as your gaming destination and for your valuable feedback. Your satisfaction is our priority, and we're committed to providing you with the best possible gaming experience.
If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to reach out.
Best regards,
Betsomnia Casino Team
Good games and providers Great service
Good games and providers, cashback and also great service , thats very important ,
cashouts goes smoothly
overall a great site to play on 🙂
13. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Pelleazzurro pelleazzurro,
Thank you for taking the time to share your experience with us! We're thrilled to hear that you've been enjoying our selection of games and providers.
Providing top-notch service is at the core of what we do, so we're delighted to hear that you've found our cashback offers and service to be excellent. Your satisfaction is our priority, and we're committed to ensuring that every interaction with our platform is met with efficiency and warmth.
Smooth cashouts are essential for a seamless gaming experience, and we're glad to hear that your withdrawals have been hassle-free. We're continuously working to improve our processes to make your experience even better.
We're grateful for your kind words and for choosing our site as your gaming destination.
Here's to many more enjoyable moments and successful cashouts on our site!
Best regards,
Betsomnia Casino Team
Good!
I have to say, Betsomnia exceeded all my expectations. The website is user-friendly, and the variety of games available is impressive. The best part, of course, was winning big! When I saw that I had won $10,586.00 on January 2024, I couldn't believe my eyes. Betsomnia truly delivered on their promise of providing a fair and reliable gambling platform. The withdrawal process was smooth, and I received my winnings without any issues.
3. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Marion Mccallum,
Your enthusiasm and satisfaction with your experience at us are truly heartening to hear. We're thrilled that our platform not only met but exceeded your expectations, providing you with a seamless and enjoyable gaming experience.
It's fantastic to know that you found our website to be user-friendly and appreciated the diverse selection of games we offer. Winning big is undoubtedly a thrilling aspect of gambling, and we're overjoyed that you had such a significant win with us. Congratulations on your impressive win!
Ensuring fairness and reliability is paramount to us, and we're delighted that you felt confident in our platform's integrity. We strive to maintain transparency and uphold the highest standards of fairness in all aspects of our operations.
We're also pleased to hear that the withdrawal process was smooth for you. Providing prompt and hassle-free withdrawals is a key aspect of our commitment to customer satisfaction, and we're glad to have met your expectations in this regard.
Thank you for choosing Betsomnia Casino as your preferred gambling platform, and for taking the time to share your positive feedback. We're grateful for your support and look forward to continuing to provide you with exceptional gaming experiences.
Best regards,
Betsomnia Casino Team
Easy to reach customer support
Easy to reach customer support
Genuine game experience
1. april 2024
Uopfordret anmeldelse
Besvarelse fra Betsomnia
Dear Senthil Raja Velu,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have found our customer support team easily accessible and helpful.
Ensuring that our players have a seamless and enjoyable gaming experience is our top priority, and we're thrilled that you feel you've received a genuine game experience with us.
We truly value your feedback and strive to continuously improve our services to meet and exceed your expectations. Should you have any further questions or require assistance, please don't hesitate to reach out to our customer support team, who are always ready to assist you.
Thank you for choosing our online casino for your gaming entertainment, and we look forward to providing you with many more enjoyable experiences.
Best regards,
Betsomnia Casino Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.