Best Buy Anmeldelser 

I am a victim of fraud on my Best Buy Credit Card account. Someone charged between $4,500 to $5,000 in gift cards on my account. I called Best Buy and was only told their fraud department would look into it! They reported back saying they decided I owe all this money! I have turned in a dispute to TransUnion that hasn’t listened either. Going to turn in my dispute a second time. I would love this good advise about else to do besides reporting to the FTC. Thank you.

Best Buy Marketplace enables scammy third-party sellers like Golli Technology
​Review:
Do not buy anything from third-party marketplace sellers on Best Buy—especially Golli Technology Inc. If you see their name attached to an item, keep moving. Dealing with them and trying to get Best Buy to own the problem is a textbook lesson in absolute, maddening incompetence.
​I ordered an item through Best Buy's platform that came with 3-day FedEx delivery and was guaranteed to arrive by Friday. Instead, the package went completely missing. FedEx wasn’t great to work with, but the third-party seller's complete lack of accountability made it a thousand times worse. Golli Technology doesn’t even provide a telephone number you can call. You are forced to deal with them over painfully slow messages where they hide behind the excuse of operating in a different time zone.
​The worst part is their complete dishonesty and laziness. Because I made the purchase through Best Buy, they had access to all of my personal information—my correct phone number, address, and email were right in front of them the entire time. Even after I explicitly asked them to contact me via email or phone, they completely refused to pick up a phone or type out a real message. Instead, they used it as a cheap delay tactic. After stalling for days, they sent a message asking, "Is this your correct phone number?" Of course it was the correct number. They had it from day one and never even tried to call. It was a blatant stall tactic just to drag out the clock and wear me down so I would give up.
​They spent over two weeks doing absolutely nothing, giving zero effort to help, and trying to force me to handle their own logistics cleanup and carrier disputes. I completely refused their offer of a replacement because, after dealing with their communication breakdown, I had zero trust that a second package would ever arrive.
​The most infuriating part is Best Buy's role in this. Best Buy provides a false sense of security, letting shady operators run storefronts on their site, yet they initially wash their hands of third-party vendor failures. The only reason anything moved at all is because of my repeated, exhausting complaints to Best Buy corporate, forcing them to step in. Golli only caved and issued a full refund because they were ultimately forced to by the platform, after dragging this nightmare out for more than two full weeks and wasting days of my time.
​Best Buy needs to vet and police their marketplace better, and Golli Technology needs to be kicked off entirely. Save yourself the rage and buy from literally anyone else.

Worthless, janky phone support. The useless AI rep kept hanging up on me. Will never buy from again.

simple dishwasher purchase & install. Best Buy contracts out the service and it was canceled (after we took a day off of work to accommodate). Then they rescheduled for 2 days later with a stipulation of being completed before 3:00pm as we have work and are not taking another day off. Guess What?? That didn't happen showed up at 4:00 when the app stated 1:27 arrival. Then Best Buy offered to drop the dishwasher off today with No Installation (what the heck?). Never buying anything from them again

Purchased a washing machine. I absolutely hate it. I asked for the door to be reversed they didnt do it. There is no way to place a review for my purchase. I see all other purchases available to review but not this. This tells me they are purposefully deceiving people but not allowing up to date reviews so the can continue to sell this washing machine that does not actually clean clothes. Also something was wrong with the install because the pipes are slamming all the time. So unhappy and also BROKE. I still have to go to the laundromat to get my blankets clean. SO UNHAPPY.

This store is horrible and does not stand behind its crappy products. Bought a washer less than 12 months ago told by store too bad, we wont help you deal with manufacturer, they wont give me a number to the right place. They dont care at all they are garbage. DO you self a favor and run dont walk to lowes or Menards. BestBuy will screw you over as soon as look at you.

I ordered a large screen TV from Best Buy. It was supposed to be delivered today and we were given a 3-6PM window, so I arranged to be home from work in time to meet the delivery person. They randomly showed up at 11AM, left a voicemail saying they were running early and would be there in 15 minutes. I missed the call, but even if I had, there was no way I could get there at a random time in the morning, four hours before the delivery window. When we weren't there, they canceled the delivery for that day as a no-show. They said we could reschedule in a week. There was an escalation number to call, but that was just a third party and they finally admitted they were shocked by what had happened to me, but they couldn't do anything about it. They asked if I wanted to reschedule the delivery and I said no, because I couldn't be available at any random time that the driver decided to show up, so I canceled the whole order. Shockingly awful. I will never order another product from Best Buy again ever!

I ordered a computer on August 29th because my son's school computer had crashed. The computer was repeatedly delayed for damage in shipment, then out of stock at store, then other issues. I have had to call Best Buy at least 10 times on the issue. I was told that they would provide compensation once the item was fulfilled. I told them I wanted compensation locked in before fulfillment and they said they could not do so. Then it was delayed again. Finally I received it and I called and a third person offered me compensation for the delay of 10% (which was what I was told on two other occasions). I said it needed to be 15% for all of the hassle. They hung up. Then I called back and spoke to a supervisor who said they had no compensation program at all. I said that I've had three different people offer me 10%, so he was lying. He refused to budge. Last time I shop at Best Buy. Used to be a great company now it is not. Any company would have tried to make a customer happy given the trouble I went through and all the calls I've made.

My experience with Best Buy and Geek Squad appliance delivery has been an absolute nightmare from start to finish. We purchased an expensive cooking range along with professional installation, haul-away, and Geek Squad coverage, scheduling the setup a full week in advance. Both my husband and I rearranged our work schedules to be home, and we even hired a contractor a couple of days prior to modify our electrical outlet and cut the granite to prepare for the new unit.

On the morning of the scheduled delivery, we received a text message at 6:30 a.m. confirming the Pilot Freight Services crew would arrive between 1:30 p.m. and 5:30 p.m. However, just an hour and a half later at 8:10 a.m., we received another conflicting message asking us to reschedule. When I contacted live chat support, I was told—merely hours before the window—that no qualified agents were available in our area and the appointment was pushed out by nearly a week (to September 24). To make matters worse, another agent on a separate phone call simply hung up on me while I was trying to resolve the issue.

We have school-going children and an elderly parent living at home. Because of this botched delivery, we have already been forced to eat takeout for days, and we are now expected to go a week without a functioning cooking range because our old one had to be disconnected.

When I pressed the live chat agent for a resolution, I was told that because of Best Buy’s own scheduling delays, I would be forced to hire an independent contractor to install the unit to feed my family. To top it all off, the agent admitted that because Best Buy's delayed installation pushed us past their rigid 15-day return window from the purchase date, we will completely lose our right to return or exchange the appliance if it arrives defective out of the box.

Despite paying extra for Geek Squad and professional peace of mind, Best Buy’s scheduling is entirely unreliable, their communication is non-existent until the last possible minute, and their policies actively punish customers for Best Buy's own internal failures. Empty apologies and robotic empathy from agents do not make up for a complete lack of accountability, terrible service, and trapping customers with a potentially broken appliance. If you value your time, money, and sanity, buy your appliances elsewhere.

I’m generally not someone who writes complaints or negative reviews, but I believe this situation deserves one.

I purchased two Western Digital Red Plus 4TB NAS hard drives from Best Buy in August 2026. Unfortunately, both drives turned out to be defective and failed when installed in my NAS.

I went back to Best Buy expecting them to stand behind products they had sold me only about a month earlier. Instead, they refused to accept the defective drives or offer a replacement.

Western Digital has confirmed that both drives are genuine and currently under manufacturer warranty until September 2029. So this isn’t a case of changing my mind or simply wanting to return a product — these are two defective hard drives purchased from Best Buy that failed shortly after purchase.

I understand that stores have return policies, but I also believe there should be some level of responsibility when a customer is sold defective hardware, especially when both drives from the same purchase fail within weeks.

I’m extremely disappointed with how Best Buy handled this. I have now been left to resolve the problem directly with Western Digital myself.

After this experience, I would think twice before purchasing critical computer hardware or storage from Best Buy again.

Absolute trash of a company. No way to contact a Human. Only shitty ai that puts you on hold and hangs up on you. Customer gone

I ordered from you, only the one product, but you just withdraw, without my permission 5 more deductions.
People, watch out!!! They take your money, and then make empty promises of paying back, and guess what??? They do not pay back, and disappear with your money

I purchased a Siljoy crystal chandelier through Best Buy Marketplace from Glow and Lumens Interiors Inc. and paid an electrician to professionally install it. During installation, my electrician discovered that 22 crystal strings were missing from the shipment.

I contacted Best Buy Marketplace expecting meaningful assistance. After multiple messages, I was first given hope that a replacement could be sent. Later, I was told the chandelier was out of stock, parts were unavailable, and the resolution would simply be a refund while I kept the incomplete chandelier.

What disappointed me most was Best Buy Marketplace’s refusal to address the additional electrician expense caused by this incomplete shipment. I was specifically told that third-party installation and related incidental costs were outside their responsibility and that I would have to ask the seller for “courtesy consideration.”

That means I purchased through Best Buy, received incomplete merchandise through its Marketplace, paid professional installation costs, and may now have to pay an electrician again to finish or modify the fixture—yet Best Buy takes no responsibility for those resulting costs.

A marketplace carrying the Best Buy name should provide stronger consumer protection when a seller ships an incomplete product. This experience has seriously diminished my confidence in purchasing Marketplace items through Best Buy.

Purchased this ASUS TUF Gaming F16 at Best Buy Folsom on June 23, 2026 for $1,782.86. Within about 3 months and roughly 10 uses, it developed four faults: the screen goes black for 5–10 seconds whenever the charger is unplugged, the WiFi adapter randomly disappears from the system, boot times are abnormally slow, and the battery drains quickly.

When I sought a refund, Best Buy refused, citing their 15-day return window, and directed me to ASUS. ASUS (case N2609013853-0001) first said a refund could be approved, then refused in writing, stating their warranty is repair-only and refunds "can only be done via your place of purchase" — pointing me back to Best Buy. Each company directs me to the other. I've now had to file a credit card dispute to recover my money. Buyers should know what post-purchase support actually looks like if the hardware fails.

They refused to honor the repair/replacement plan I purchased. After numerous calls, transfers, conflicting information and a promised escalation call that never came, I finally contacted Best Buy’s CEO. I was then contacted by Sidra from the Executive Resolution team.

She refused to approve a repair, they insisted on replacing the item, but repeatedly told me Best Buy would not provide the full value of a comparable replacement because I had originally purchased the item at a discount. I was not asking for an upgrade. My microwave is built into cabinetry designed around its exact dimensions, so my replacement options were extremely limited.

It wasn’t until I found language in Best Buy’s own protection plan stating that a comparable replacement should be based on retail value even if the original item was purchased at a discount that she conceded and approved the correct replacement value.

I strongly believe this behavior is intentional. They deny claims in the hope that customers won’t challenge them. A customer should not have to work this hard to use a plan they purchased.

Additionally, when I reached back out to the CEO to complain about how Sidra handled the case, Sidra herself responded and told me Executive Resolution is the highest level of escalation and that any future complaint would simply be routed back to her. Customers should absolutely have a way to escalate concerns about the very team handling the escalation.

I rarely write reviews like this, but after this experience, I will NEVER purchase an appliance from Best Buy again.

I purchased an appliance from Best Buy with delivery and installation. Their team installed it incorrectly, which caused WATER TO LEAK INTO MY HOME. To their credit, Best Buy sent a technician who was able to come to my house and correct the improper installation. However, after using the machine, I decided I was not satisfied with it and requested a return.

That is when this entire nightmare started.

Best Buy scheduled the pickup between 3:00 PM and 7:00 PM. I arranged my day around THEIR scheduled time frame.

Then I was told that the pickup team had come BEFORE 3:00 PM, knocked on my door, and no one answered.

That was simply not true.

I have cameras at my home, so I checked and confronted them about it. No one came to my door.

The story then changed. I was told that the pickup team could not get through my gated community.

So which one was it? Did they knock on my door and no one answered, or were they unable to get through the gate?

And that explanation makes even less sense because BOTH Best Buy’s original delivery team AND the technician they later sent were able to enter my community without any problem. My community allows delivery drivers, technicians, and service providers to enter.

But the most unbelievable part happened next.

At approximately 3:45 PM, while I was still on the phone trying to resolve this, I was told there were NO MORE TEAMS AVAILABLE because everyone had already returned to the warehouse.

My scheduled pickup window was 3:00–7:00 PM.

How can all of your pickup teams already be back at the warehouse approximately 45 minutes into a FOUR-HOUR pickup window that BEST BUY scheduled?

The call itself lasted exactly 46 minutes, meaning I was already dealing with this issue almost immediately after my scheduled window began. Yet somehow there was already nobody available to honor the appointment.

Instead of fixing the problem, I was told I would have to reschedule. Then I was told I couldn’t even reschedule during that call because their system needed to “update.”

Update what? The appliance is still sitting in my house.

After 46 minutes on the phone, the representative, TJ, transferred me to his supervisor, Jeremy. I expected a supervisor to finally help resolve the situation. Instead, Jeremy was rude and DISCONNECTED THE CALL ON ME.

Unbelievable.

So now I have no choice but to wait for their mysterious “update” before I can even reschedule a pickup that Best Buy failed to complete in the first place. TJ told me he would call me the following day, so we’ll see if that actually happens.

This entire experience has been one contradiction after another: improper installation that caused a water leak in my home, a missed pickup during THEIR scheduled window, a claim that someone knocked on my door when my cameras show otherwise, followed by a completely different claim that they couldn’t enter the community, followed by being told that all teams had already returned to the warehouse less than an hour into my scheduled pickup window, and finally a supervisor hanging up on me.

The amount of time and frustration involved in simply buying and returning an appliance is ridiculous.

Never again. I have purchased appliances from Lowe’s before and have NEVER experienced anything remotely like this. After this experience, I know exactly where I’ll be taking my business in the future — and it will not be Best Buy.

We made a Geek Squad appointment to figure out how to pair my new Fitbit Inspire 3 with the cantankerous Google Health. I was ready to return the product. Nick was our Geek Squad tech and he started our appoinment right on time and had the problem solved in ten minutes. Knowledge, professionalism and courtesy. Nick had it all.

I ordered a laptop online. The delivery was set for Monday via FedEx. Thursday it was updated to Friday, Friday it was Saturday. Today they changed it to Sunday. I tried their customer support but was told sorry you bought it on the marketplace. I reminded ^Vanessa I ordered, received an invoice from and was billed from BestBuy. They made no effort to help me. Unacceptable BB we deserve better!

I am giving all our there some 100% genuine advise. I ordered a Starlink in advance by 10 days to be delivered to Lubbock Texas Best Buy.
Went into collect my Paid item to be told it's not in. Any idea what day? No was the answer from this young girls with greasy hair. Demanded my money back.
Went to Tractor Supply Co straight from my discussed time at Lubbock Texas Best Buy & bought one off the shelf.
They keep plenty in stock I was told. Starlink internet is helping me write this complaint.

I purchased this KitchenAid range from Best Buy on July 8, 2026. Nearly two months later, the range delivered on September 1 was damaged during Best Buy’s delivery and installation process. A follow-up appointment scheduled for September 4 was then cancelled.

Since then, I have dealt with multiple appointments, conflicting information, unfulfilled commitments, repeated calls, and two separate days spent physically sitting in a Best Buy store trying to obtain a resolution. Best Buy’s installers have repeatedly maintained that the range cannot be raised to the required height. However, KitchenAid’s published specifications—and KitchenAid’s own written response on this Best Buy website—confirm that the range is adjustable from 36.6 inches to a maximum height of 38.1 inches.

Another installation team is scheduled to come on September 12, and I am allowing that appointment to proceed. However, after everything that has already happened, I have little confidence that Best Buy has assigned installers who are properly trained and equipped to follow the manufacturer’s specifications. I will update this review based on what happens during that appointment.

Best Buy offered me a $100 gift card for this ordeal. That offer does not adequately acknowledge the damaged appliance, repeated failed service, weeks without a properly installed range, time spent in the store, or enormous frustration caused by Best Buy’s handling of this purchase.

The range itself is beautiful, but the delivery, installation, communication, and customer service experience has been completely unacceptable. A customer purchasing an expensive major appliance should not have to spend weeks managing Best Buy’s internal failures simply to receive what was purchased and have it installed according to the manufacturer’s instructions.

I cannot recommend purchasing a major appliance with installation from Best Buy based on this experience. I will update this review if Best Buy finally completes the installation correctly and provides a meaningful resolution.