Update: We appreciate your recent revision. Today marks the 25th, which means 16 hours have transpired since the 24-hour mark we previously agreed upon for sharing images with you. This image-sharing practice falls outside our typical service offerings. It's important to note that we are located in the UK while you are in Australia, resulting in a substantial 10-hour time difference.
Regrettably, we must inform you that we are discontinuing the practice of sending images, as we have cancelled your order and provided a full refund. It's worth mentioning that Bespoke Space boasts over 850 5-star reviews and handles more than 400 orders monthly. We deeply regret that, on this occasion, we were unable to fulfil your order to your satisfaction.
Furthermore, it's worth recalling that you had previously ordered from us and expressed contentment with your order on that occasion.
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Update: The order has been refunded in full and your order is fully cancelled. A notification has been sent to your email address on 25/10/2023 at 2 p.m. UK.
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Dear Justine,
I appreciate your feedback, although I must say that your recent actions have left me quite surprised and perplexed. Just two days ago, we engaged in a conversation and reached an agreement, which, to my knowledge, remained intact. We did encounter a server shutdown issue, which regrettably caused delays for some of our valued clients. However, we promptly addressed this situation and offered various resolutions. It's heartening to note that all clients, with the exception of yourself, displayed considerable understanding and willingness to collaborate with us during this challenging period.
I understand that you may have experienced some frustration and expressed it through 1-star reviews, which, in turn, prompted me to provide you with additional images and messages daily. Please understand that my operations are a one-person effort, and my daily responsibilities involve crafting items for our clients. I've put in place robust systems to ensure that everything operates seamlessly. While we strive to adhere to our estimated timelines, I must acknowledge that exceptions can occasionally arise. For clients with more urgent requirements, we do offer supplementary services to expedite their orders.
It's disheartening to think that, as I invest my spare time in enhancing your experience and diligently addressing your requests, you have chosen to engage in actions that may adversely affect my work. Despite the ongoing communication and agreement between us, you've posted and removed several reviews that are not in alignment with our collaboration.
Given the circumstances, I have taken the liberty of cancelling your order and processing a full refund. I am genuinely grateful for your interest in my work, and I extend my best wishes to you for your future endeavours.
Warm regards,
