Bergdorf Goodman Anmeldelser 

Very bad experience over phone. Poor customer service.Would not recommend this store.

I expected much better from a luxury retailer.

I purchased a pair of Aquazzura Ginza slingback shoes from Bergdorf Goodman and wore them for the first time only recently. I immediately noticed that the two shoes were different colors—the right shoe is burgundy, while the left shoe is black.

I contacted customer service to report what appears to be a product defect. My claim was denied solely because of the time that had passed since the purchase, without any effort to further review the issue.

Luxury products should come with quality and customer service that stand behind them. Unfortunately, this experience has left me very disappointed, and I expected much better from Bergdorf Goodman.

17 days after placing an order for a in stock Purple Label cashmere sweater it has finally arrived. FedEx, the worst of all of the shippers, delivered the sweater 14 days after they received it. I like the sweater, I won’t buy from Bergdorf again. Additionally, I took an argument with AI before I could speak to a human being.

i ordered 2 items - one item was not the item i ordered and the second i just didn't like (color different in person than online). i returned both in the same box - i get 2 emails about the first item (a shirt) being accepted but nothing about the second (a pair of expensive boots). i call after still not hearing for a few days - disconnected, call back and then i'm told that the boots go to a different warehouse, keep waiting. a few days later i receive the boots back! i call - again disconnected immediately. i call again - they were rejected for being in worn condition - meanwhile i literally put them on to stand in front of a mirror in my carpeted living room then carefully wrapped them back in the box and submitted a return request. the person i'm speaking to says they will have a manager review because the "photo still hasn't downloaded" to review bc it's only been a few days. 2 days later i receive another return label but no explanation. i call for answers, 20 mins later "the return team made a mistake - manager has reviewed and they are cleared for return" - are freaking kidding me. i'm nearly certain that when an item is over a certain price point they automatically reject the return claiming worn condition rather than sending a refund. they have very successfully ensured i will NEVER purchase anything from this company ever again.

Very disappointed with my experience at Bergdorf Goodman. I purchased a pair of Prada shoes for over $1,000, and after less than five minutes of wearing them, I felt something scratching the sole of my foot. The problem was the inner Prada logo peeling off.

When I tried to return them, my request was denied. For a luxury retailer and a premium-priced product, this level of quality and customer service is unacceptable. The experience has left me questioning the authenticity of the shoes.

Unfortunately, this will be my first and last purchase from this company.
I was influenced to purchase a fragrance recommended by a well-known beauty influencer on TikTok, and Bergdorf Goodman was one of the few retailers carrying it. Although it was an expensive purchase, I felt comfortable ordering because Bergdorf is known as a luxury, high-end retailer.
Unfortunately, my experience did not reflect that reputation. It took seven days for my order to arrive, which feels excessive for a premium retailer. Even more disappointing, my $200+ fragrance was simply tossed into a shipping box with no protective padding or packaging whatsoever.
For a luxury purchase from a luxury store, I expected a much higher level of care and attention to detail. The entire experience fell well short of the standard I anticipated.

I ordered a pair of Louboutins at full price. After trying them on in a carpeted room, I wasn't sure enough about the fit to keep them at this price so packed them up and sent them back. I was refunded a few weeks later, as expected. Then three months later I received the same shoe back in the mail with a NM return address and no invoice of any sort inside. There was a new charge on my cc for the same amount. NM knew nothing. Finally tried BG and they claimed the shoes I returned had been worn. Now remember, they were Louboutins with that delicate red sole. Everyone on here knows that no one buying these shoes is so stupid as to take any chances. I was extremely careful and indeed the soles were still completely smooth, with not the tiniest of nicks. I sent back photos only to get ridiculous responses and refusals. Wondering if I was the crazy one, I showed them to a clerk at a nearby Saks who agreed they looked pristine. Finally months later I had occasion to go to BG in NYC. The shoe department agreed that they were brand new and completely re-sellable. Alas! It was now too late to return I was told by customer service.

They're absolutely horrible. I'm incandescent with rage right now after getting off the line with their Philippines-based customer service number. Tried to make a return using their FedEx service. They're claiming the FedEx box was empty when it got there. So awful. I escalated it to the manager, Jen (employee number 079175), and she said her "hands were tied." Everyone there used that same maddening expression. Lots of tied hands. Looks like it's just a full-scale scam that they're pulling on people. Don't ever try to return anything to Bergdorf Goodman by way of FedEx. I will NEVER be shopping at this store again. Common criminals at this point. That's where we're at with things in the US.

The worst customer service ever— something you never expected from BG years ago. The right hand does now know what the left hand is doing. Spent hours on the phone speaking to seemingly incompetent represents whose canned speech was “We are not allowed the option to do that.” Ordered an item, paid to have it gift wrapped. It arrived in a squished up plastic bag. Tried to get them to send me a gift box and ribbon. No option to do that. Arranged to return and re-order. Got re-order and it was not gift wrapped or in a box either! Called back. No option to get me gift wrap. Said the store would call me back and that I should keep my line open for 48 hours. A totally frustrating situation. This is likely the last order I place with BG. No wonder they have so many bad reviews.

UPDATED: BG responded to my Better Business Bureau report and initially said they still would not honor the refund b/c the shoes had been worn. After I sent them side by side images of both shoes (size 6 - did not wear and size 6.5 - did wear), it was very obvious I did not wear the size 6 shoes and they DID honor the refund! Happy that in the end they did what was right but they are obviously programmed to not believe the customer and their default is to try and get out of refunding returns. \\ Negative 10 stars -- Bergdorf Goodman is scamming customers. I ordered a pair of Loeffler Randall shoes from BG online. They were too small; I returned and ordered the 6.5 from Loeffler. The only reason I ordered from BG initially was b/c LR didn't have a size 6 at the time. BG returned the 6 back to me, with zero explanation and when I called them, they gave me the same song & dance... warehouse determined they had been worn and there will be no refund. I never wore these shoes outside of being in my home trying to determine if they fit. I even mentioned that I left a review on LR website about how great the shoes were and how I needed to size up from a 6 to 6.5 and BG had zero interest in that proof of needing another size. There is clearly a pattern of scamming customers from this high-end brand and I will be submitting a complaint with the Better Business Bureau.

I ordered a pair of Saint Laurent boots and they were delivered (no signature required or specific time for delivery by FedEx) and later taken from my front door. I contacted Customer Service, provided camera footage and filed a report with law enforcement. The agent I spoke with apologized and filed an incident claim advising a refund would be issued. Also, that I would be contacted by someone as a follow up. No phone call or follow up email from anyone. So, I decided to contact them a few weeks later only to be advised my claim was denied because there was proof that it was delivered by the carrier. The boots were delivered, but were stolen captured on camera. I will NEVER order from them again!

On December 8, 2025, I placed an online order with Bergdorf Goodman for a Jura Z10 Premium Fully Automatic Hot & Cold Brew Coffee Machine, a high-value appliance. At the time of purchase:
1. The product was listed as available for purchase on Bergdorf Goodman’s website;
2.My order was accepted and confirmed;
3.My payment method received an authorization; and
4.I received an order confirmation email, creating a reasonable expectation that the purchase would be honored.
I confirmed the order several times with representatives from Bergdorf Goodman by phone/text messages.

Yesterday - December 16th, Bergdorf Goodman unilaterally canceled the order, providing shifting explanation, specifically that the vendor refused to ship the product.

Despite the order having been confirmed in good faith (and then reconfirmed by phone and text messages), Bergdorf Goodman refused to:
1. place the order on backorder,
2. provide price protection if the item becomes available again, or
3. offer a meaningful accommodation for the cancellation of a confirmed order caused by internal inventory/vendor issues outside the customer’s control.

Bergdorf Goodman has taken the position that because payment is captured at shipment rather than at order placement, it has no obligation to honor the confirmed price or provide price protection, even though the order was accepted and confirmed based on their representations.
I am dismayed that a company known for its high-end reputation would engage in such behavior. Such a company DOES NOT deserve my business and any business. Disgusted.

This store is horrible. Suppose to get a bag delivered and days later told item out of stock. Horrible company

I would give this company 0 stars if I could. DO NOT SHOP WITH THEM!!!!

I ordered an item from Bergdorf Goodman as a gift, and what should have been a simple purchase turned into a two-week ordeal. During that time, the company placed multiple holds on my credit card, tying up funds with absolutely nothing to show for it. There was no shipment, no delivery, and no meaningful communication explaining why this kept happening.
As of today, my order was cancelled again, with no clear reason provided and no attempt at resolution. This item was intended for a birthday gift, which has now been missed entirely due to Bergdorf Goodman’s handling of the order.
For a luxury retailer, this level of service is unacceptable. Repeated authorization holds, cancelled orders without explanation, and zero accountability do not reflect the brand’s reputation or the expectations customers have when shopping at this price point. I would strongly caution others against relying on Bergdorf Goodman for time-sensitive purchases or gifts.

This was the poorest customer service I have ever encountered. I have shopped at stores ranging from Harrods to Dollar Tree! I received the wrong item, was refused an immediate refund and had to return the wrong item myself. The item was a Christmas gift and is no longer in stock. I have now ordered from London (from Tennessee) without any problems. Never shop Bergdorf Goodman. This is the first negative review I have EVER written.

I visited the store in NY. Very knowledgeable and friendly staff. Great experience.

UPDATE: 10/26/2025

After seeing my review, epi.logic reached out to me and offered to rectify the situation. I assumed they would give me a discount code for a future purchase or something similar. But they did better, much better! They shipped me a complimentary FULL-SIZE Clean Reveal Face Wash with free shipping (a $65 value)! Imagine that. A small, black- and woman-owned company doing what a behemoth like Bergdorf Goodman would not. I have never experienced this level of exceptional customer service before. What a breath of fresh air! epi.logic has a loyal customer as long as it stays in business.

10/7/2025: I recently ordered the epi.logic Clean Reveal face wash and the Coq10 Facial Toning Formula. I received my order yesterday. When I opened the package, the seal was open on the Coq10 Facial Toning Formula box and there was a substantial amount of product missing from the Clean Reveal bottle. When I looked at the stock photos on BG's website and the manufacturer's site, the bottles are full. I compared the bottles and what I received was nowhere near the quantity it was supposed to be.

I reached out to customer service to determine whether they would be willing to remedy my receiving less product than I paid for. I sent them a side-by-side photo with the BG stock photo on the left, and the bottle I received yesterday on the right. This is what they said:

"I am sorry the order did not work out. The return fee is $9.95. Returns typically take 10-14 business days to process. I will be happy to send you the email with instructions on how to print the return label. You will receive the email within 24 hours. Simply affix the label to the outside of the package and return it to FedEx."

This is unacceptable. This was my first purchase from Bergdorf Goodman, and it will be my last.

Success after 6 months!
BG online is definitely running a fraudulent operation! I’m a 43 year customer with Neiman Marcus, but used the card to purchase a dress online from BG…who is not affiliated with BG NY or NM! Found out a lot of info over this ordeal! They have a regular practice of saying that things are worn when there is VERIFIABLE PROOF that they were not! I contacted the BETTER BUSINESS BUREAU, that then contacted NM. The NM rep could not have been nicer! Hope this helps others! BG online and CapitalOne are TERRIBLE!!! I’m actually being nice by not using stronger words!

Very bad experience with this store. Waited 4 days for them to ship then my item was out of stock. No even apologies, They do not reply to my text messages. Horrible experience.