Bergdorf Goodman Anmeldelser 

I purchase an expensive dress on sale online. The item was extremely missized. When I called to get a shipping label, the person on the phone was extremely rude. Basically, did not apologize for my inconvenience and implied that I was a liar! I have shopped online for years and never had a problem. I will never shop there again. Also, beware, when I told them that I was done with their store, they told me that the item was "final sale." I would never buy something, especially a designer who I have never work, that was "final." I printed my order and my delivery slip to prove that it was not final.

This store is a money laundering front. It launders money. They sell hoodies with 7500 dollars. What can possibly have that hoodie in it to cost 7500? If u would have all the money in the world , would u pay 7500 dollars for 1 hoodie? It s a money laundering front: for the democrat party who needs money to rape more kids, for hollywood for whoever ....

I ordered a Monclair coat online. Upon receiving i tried and it was too big. I returned it immediately as it was a large amount. It took them more than a month to process and still don't receive a refund. I called 3X and NO RESULT at the end, she told me to make a dispute with my CC!! Worse, they immediately removed all my tracking etc which was there at the beginning!!! BERGDORF IS STEALING MONEY FROM ONLINE CUSTOMERS!! UNBELIEVABLE BEWARE!! I AM VERY UPSET.

While Bergdorf Goodman is known for luxury shopping, their return policy has significant inconsistencies that deserve attention. During the holiday season, they extended their return window, which was appreciated. However, they still charge a $9.95 return fee for items returned after 15 days of receipt, which contradicts their website's promise of 'free shipping and returns' for both online and in-store purchases.
This discrepancy between advertised policy and actual practice is frustrating, especially during the busy holiday season when customers may need more time to process returns. The $9.95 fee may seem minor compared to the price of luxury items, but it's the principle - customers shouldn't be charged fees that are explicitly stated as free on the website.
I hope Bergdorf Goodman will consider aligning their actual return practices with their advertised policies. A luxury retailer should maintain consistent and transparent policies that match their premium shopping experience. This poor experience has made me think twice about purchasing from them.

They do not specify when an item is backordered, I could have bought this birthday gift at any other store, I trusted Bergdorf and now my order will arrive 15 days (allegedly) after I ordered it, a week and a half from the date originally marked when the item was sold to me. I reached out via chat and they said the order would arrive 11/25, now they say 11/29 because the item is backordered, something that was never specified on the website when I initially ordered. At this point I figured cancelling would be better than waiting this long for something I could buy in person and they do not allow the cancellation. Not a very luxury experience from a luxury retailer. NEVER AGAIN.

My order was canceled after my payment was accepted and confirmation of purchase made. After not receiving my Loro Piana jacket and not getting an update for over a week, I investigated. I found that the jacket been sold to another customer. While a refund was made, I wasn’t provided any information about the change or reason why. I won’t return — it’s an incredible waiste of time.

I have worked with Michael Hurtado in the past and his kindness and salesmanship
Have been a staple on why I continue to give him my business. We like the best of the best and that runs through our grooming regimes. Anyone can say that of course but it takes some insight to know your customers. Mike gets this. He is a pleasure to work with and I plan to continue to do business with him!

Best,

Jim Zakos

Orders consistently cancelled when banks had approved funds (and funds are available) - tried with different banks and via PayPal -never have this issue with any other retailers. Site shows the items as available so it makes no sense. Really can’t understand what kind of business makes it impossible to purchase. Nonsensical experience- don’t waste your time with them.

I ordered a Wonder and Wise Hip Shape House Sorting
Toy for $62+ ohhhh I’m past the 30 days..contact the manufacturer..it is a defective wooden toy box ..no refund or replacement..I waited a month to get the toy and explained to Katherine of customer service that it’s defectives…sorry..It’s our policy ..no return
Sorry excuse of a company

PIECE OF CRAP COMPANY!! I ordered a purse for my our anniversary. Got a confirmation. Called a couple of days later and was told everything was in order and item would ship on time. Just got an e-mail that order is cancelled because it's unavailable. THIS IS A GIFT FOR MY WIFE ON OUR ANNIVERSARY... What type of F-ing company is this? I will NEVER buy from them and RECOMMEND THAT NO ONE SUPPORT THIS S**T COMPANY!!!

I ordered some boots by miu miu and can't believe they sent me some other boots not the one's ordered how you do that, so they just sent me what they wanted to instead of letting me know they didn't have it in stock and the one they sent are so ugly now they don't even have the one I wanted in my size anymore there service is no good at all don't appreciate that from them expected better. If you want to order from them don't they will just send the wrong item and won't get intouch with you

I bought a Tom Ford tie online for $300 from Bergdorf Goodman. It arrived in mail, and it was extremely poor quality. It looked like a knock off. It was smaller than normal ties and the black color was very faded and looked gray. I started a new job and I have 5 kids and life happened where I could not return in "30 days." They didn't care. They told me to eat it. I had to buy the same tie from Neiman Marcus which was way better quality. Be careful what you order from Bergdorf!

UPDATE: Bergdorf (i.e. Neiman) denied my claim. I spoke to the supervisor who basically read from a script "Ma'am, your claim is in denied status. That is all I can tell you at this time." Completely useless. They had no explanation as to how they arrived at that conclusion and whether there was any other recourse to escalate this further. I am so offended by them thinking I am lying about not receiving the item and have the luxury to spend the time to chase this down. This in principle makes me upset enough to take these guys to small claims court. At this point, I don't even care if filing a claim for litigation costs more than the belt!
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To be fair, I've had a good experience overall with BG. That is about to change and I am going to closely monitor how they handle their recent mishap.
I ordered a Valentino belt last week, received the package this past weekend. All good thus far. I finally opened the package this morning, only to find that the inner red Valentino box was EMPTY. I'd thought it odd that the shipping box seemed a bit light but had no idea what to expect.
I called BG customer service right away to report the issue and not surprisingly, the tone from the rep was met with some doubt and questions behind my issue. To be honest, I would have wondered the same. I told the rep that they could go back to see the weight of the package since there was no item in the shipping package...she came back to say the shipping weight was 2lbs and the belt was 0.6lbs. Again, throwing questions to my story... Not sure what their "investigation" will yield but this seems to me to be a classic case of an employee swiping a luxury $570 belt before putting the box in for shipment (who can tell with the cameras that the belt box is empty?).
I'll report back to see how they handle this but I'm very curious if others have experienced the same with MISSING ITEMS in their shipment?

I think it’s time to get the attorney generals office in Texas and New York involved. I have had the same bad experience with a return that was too large and smaller size was sold out. First, the item came to me rolled up in a ball in a small cheap plastic pouch. It was a silk taffeta Jil Sander blouse that was over $1K. It was totally wrinkled but I tried it on and it was too big. I folded the blouse with all of the tags in place in a much neater way than I received it but still placed it back in the small cheap plastic pouch with no tissue as there was none and sent it back for a return. This is Bergdorf’s …one of the most elegant department stores that’s left in the United States and, as consequence, I did not think I would need to take photos. Weeks later I get the box back with the blouse jammed into the same plastic pouch with an unsigned note stating that the garment was worn and cannot be returned. I called customer service and explain to them how the garment was originally sent to me and that I tried it on once and placed it back in the bag with the very large tags in place. I also told her that I have been a Neiman Marcus and Bergdorf customer for over 40 years. I do not buy and return unless it does not fit. I was offended. I’m embarrassed to even say how much I have spent over the years there. She apologized up and down and sent me a return shipping label. I sent the item back again. Looked it over and there is no evidence of wear. The tags were still attached tho the blouse. I put it back in the small plastic pouch and send it back. Weeks go by and no credit. I called today and spoke with two representatives that were certainly not polished as one would expect from Bergdorf’s. They told me my case was still under review and would give me no further information. I wanted to know if that blouse was purchased and returned before I purchased it. I wanted to know about packing and shipping standards. The very unprofessional representative provided no information and she was the customer service manager. No wonder Neiman’s / Bergdorf is yet again teetering on bankruptcy. Old man Marcus would be turning over in his grave if he saw this! I would take a good guess that they do not read their reviews. I’m an attorney. There seems to be some fraud here. But perhaps we should all go on social media and handle it that way!

Bergdorf Goodman is a scam I ordered multiple products 2 got canceled. I had an order that contained boots and trousers. I received the incorrect trousers and the boots were not included. The box is too small to include boots. Bergdorf tried to state the package was sent in separate packages which they have no proof and all emails and portals state same tracking number for items. They fraudulently stated a claim was made and then denied because of proof of shipment which there is no documentation of claim or proof of shipment. DO NOT SHOP ONLINE HERE.WB00001365343 Will be filing police report and lawsuit

I ordered an item from their website but the item was actually out of stock and they sent me the wrong color (which I didn't want) so I had to return it. Obviously this was an inconvenience for me but I understand that mistakes happen; the problem is the way they handled what should have been a simple return & refund... After they received the item, I got an email saying "Your refund is being processed and will be mailed to you within 10-14 business days" and it showed the payment method as "cash." This was the ONLY communication I received about my refund. I thought this is strange for an online order where a credit card was used, but I guess I didn't have a say in the matter. Let me also say that the item was gifted to me so I didn't have visibility into the credit card account. So I just kept checking my mail for weeks but didn't get any check.

After 14 days, I still did not get a check in the mail so I called them and they said the check was mailed to the BILLING address, not the shipping address. I told them that we couldn't find it at that address either, so I requested that another check be mailed to me to my SHIPPING address and they said they could do that and that I would get an update within 24 hours. A few more days go by and I get no update. So I call them again today to speak to a supervisor and they changed the story completely and said no check was ever mailed and that the refund was processed back to the original payment method. This is after almost a month of being told that I would receive a check in the mail?! Why did none of the customer service reps know that the true status of the refund? And why did no one care to offer me anything for the confusion and massive waste of my time caused entirely by their company processing an order that they actually could not fulfill?! If they didn't have the item in stock, they should have just refunded me right away and canceled my order. I'm very upset that I spent so much time and effort on what should have been a very simple process! Also to be hung up on by the supervisor, after I asked if there was anything that could be done to make up for the inconvenience caused, was the cherry on top. Moral of the story is - THEY DON'T CARE. Don't shop here!

First, they mislabeled items purchased. Then when I had to return items due to sizing, the returns department lost my shipment, even though FEDEX confirms it was received. It has been over a month and no refund. All the women I speak to give me the SAME excuse. Zero accountability. I hate HATE HATE this store and brand.

I ordered a designer bathing suit in size M which was too large. I spoke to the sales rep on the phone and exchanged it for S. I have been a Bergdorf customer for over 35 years. I took a shower and tried it on as I do all mail-order garments.
I have received a new size S which I love. Two weeks later I received back size M with a note that it's been worn??? I call and speak to Neimans who switches me to Bergdorf. They escalated and told me that their quality control detected deodorant on the swimsuit. Ridiculous. I asked them if sales were so poor that they had to do this to me? I explained above to them. They gave me the phone # of "Fashion File" who will resell it for me. A BRAND NEW SUIT THAT I ALREADY HAVE IN A DIFFERENT SIZE??? Are they serious? They are double dipping and making money on me twice? Never in all my years of purchasing from Bergdorf have I encountered this kind of scam. No respect. I will never shop there again. I would be afraid to try anything on. The last thing I purchased was almost $1,000.00. Since Neimans purchased Bergdorf it's like customer service is down the proverbial drain. Making up lies to long-term customers. Now I have the same swimsuit in two sizes. Does this make sense?

All the negative reviews are correct. Unfortunately for me I placed my order before reading the reviews. Placed an order for a size 38/8B of Bottega Venetta sneakers with two day shipping, shipping was fast & packaging was great but they decided to place a size 37/7B inside of a 38/8B box, wouldn’t have known the shoe was the wrong size if I didn’t look at the tongue of the sneaker & try it on.
I called customer service to start a return/ refund and the rep offered me the option to purchase another pair while waiving the shipping cost, when I told her I was not interested in re purchasing because I felt scammed and deceived she hung up on me.

I ordered a pair of shoes received 2/27. It was too small and I sent it back a couple days after. Bergdorf Goodman received it 3/12. It's been almost 4 weeks and I've emailed them a couple times with no response. I contacted their online chat and was told the return had "black scuff marks" even though I only tried one shoe on within the span of 5 min. They said the package was sent back, but they could not provide me a tracking number because they didn't have one. I thought I could trust this company because they are part of Neiman Marcus, but they are comfortable enough to make up lies to not refund your money.