Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... Se mere
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I bought Drip pan liners for my Napoleon prestige pro 500. They arrived undamaged and quickly. I always have a great buying experience with Bbqing.com
Virksomheden har svaret
Undoubtedly what made this event memorable was Chef Michael’s personality and energy level. He is fantastic! If he brings the Weber Grill Academy back next summer we will be attending again, and br... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Capital BBQ (BBQing.com)
Skrevet af virksomheden
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Skrevet af virksomheden
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Kontaktoplysninger
12 Grenfell Crescent, K2G 0G2, Nepean, Canada
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4,7
Fremragende
3 t anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had the cover I needed because of a big…
Had the cover I needed because of a big inventory. It was very well priced. Thanks!
7. juli 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are thrilled to hear you are happy with the cover that you purchased.
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. We appreciate you supporting our local family business very much. Happy Grilling
Thermomètre de chaleur de GMG
J'ai trouvé ce que je voulais et le tout a été expédié tel qu'indiqué sur le site.
7. juli 2025
Besvarelse fra Capital BBQ (BBQing.com)
Merci beaucoup d'avoir pris le temps de nous laisser un avis. Nous apprécions grandement votre soutien à notre entreprise familiale locale. Bonnes grillades !
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We truly appreciate your support. We're sorry about the shipping cost — we always shop around to find the most affordable options for our customers.
Happy Grilling! 🔥🍔
Nepoleon burner the same product for less
To order the same product for less ,
Easy to put orders through , well informed about delivery , it just a bit long to receive has it wasn’t in stock , but good thing I wasn’t in any hurry.
4. juli 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. We appreciate your patience with waiting on your order. Thank you for supporting our local family business. Happy Grilling!
BBQ COVER
I needed to purchase a new cover for my BBQ and found the perfect match. The ordering process was easy by selecting the model and dimensions of your BBQ. The material is made of good quality and is waterproof. The delivery was by courier and arrived on time. I am satisfied with my purchase and would recommend this company.
26. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
We’re absolutely thrilled to hear you enjoyed your experience with us. Your support means the world to our local family business.
Happy Grilling! 🔥
I was (am) in the market for a new BBQ…
I was (am) in the market for a new BBQ and some accessories. I stumbled on to the exact model I was after which was on offer (bonus).
I dug a little deeper and found out that it was a 2024 model but that was fine, I really liked it and the price was great.
As I live in BC and this company is in Ontario I looked at shipping on their website.
It was somewhat confusing (mentions "Free shipping" above X amount of dollars in one place and shows different shipping prices by shipping "zone" in another). I hoped it was free shipping but suspected it would cost due to the weight and distance but I was fairly sure if this was the case it would be $100 from the options listed and the fact I am in a non remote area.
I sent BBQing an email with screen grabs and links asking to clarify what the shipping cost would be. Next day I hadn't heard from them so I decided to call them before they closed as I was hoping to place an order right away.
I explained the scenario to a helpful gentleman who said he hadn't replied to my email yet and apologized. He did find my email and looked it over as we talked. He answered some questions I had about the product and then we discussed shipping. He advised that shipping would not be free and it would be $100. I advised that as the BBQ was a great deal I was OK with that and placed an order that night (almost $2700).
The next day another person from BBQing called me and advised that I had misunderstood / done something wrong when I placed the order and shipping would be $450.
I explained that I had sent an email and spoken with someone from the store who had confirmed the shipping cost before I placed the order. I sensed he didn't believe me but after a little time he found the email. I advised that he speak with the person I spoke with and clarify.
I checked the order I placed and it clearly states shipping was $100 (bear in mind I had to input my address).
He called me back today, advised that there had been an issue / glitch on the website so shipping was $450 after all and would I like to proceed. Suddenly this deal no longer makes sense so I declined and they cancelled the order.
Be sure you check everything with these folks as my experience was muddled and unprofessional and in the end they wasted my time.
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Capital BBQ (BBQing.com)
Good Morning Daniel
I'm so sorry to hear that this has happened.
Can you please give me a call (Kathleen- CSR Manager) at 613-228-0009 ext 227 so we can chat about this experience you had.
Well Done! Service, not the meat....
I wanted a pellet extender for my buddy's pellet grill as a gift, and while they did not have it in stock, they were able to order it, let me pay for it, and arrange to have it shipped to my Buddy's house. The process took exactly as long as described and went as well as they described--amazingly smooth! My Buddy received it and it was exactly what he wanted. Capital BBQ is still my favorite place to shop for all of my grilling needs; now if they just had a decent butcher and a meat counter....
27. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
Wow – thank you so much for taking the time to leave us a review with such kind words!
We’re absolutely thrilled to hear that we were able to help you find exactly what you were looking for. Knowing that we’re your favorite place to shop for all your BBQ needs truly means the world to us!
As a local family-owned business, support like yours keeps us going and reminds us why we love doing what we do. We genuinely appreciate you choosing to shop with us, and we can’t wait to welcome you back again soon.
Until then, happy grilling! 🔥🍖
Driver wheeled it into garage where I needed it.
Left inside the garage so I could assemble and take it through the house to the deck. Assembly was another story as the instructions were pictures only, and not enough detail to see what goes where. The driver was very courteous and willing to help place it.
P.S. the bbq itself is fabulous. Good heat control, easy lighting and wonderful stainless steel grates etc.
18. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
We’re so thrilled to hear that our delivery team was helpful and that your order arrived smoothly. Your kind words mean a lot to us!
We’re sorry to hear that the assembly instructions weren’t as clear as they should have been — thank you for bringing that to our attention. We'll absolutely pass your feedback along to the manufacturer to help improve the experience for future customers.
We truly appreciate your support, and as always — Happy Grilling! 🔥
Sent out product quickly and good price.
26. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
We’re so glad to hear you enjoyed your experience with us. Your support means the world to our local family business, and we truly appreciate you choosing to shop with us.
Wishing you many delicious meals ahead — Happy Grilling! 🔥🍔
Great employees
18. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We appreciate your kind words. Happy Grilling!
Joe was very helpful.
25. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! I will be sure to share your kind words with Joe! Happy Grilling!
Accurate and prompt order
25. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We appreciate you supporting our local family business. Happy Grilling!
Excellent service
Excellent service, quality and price. All with smooth quick delivery. All around exceptional customer service and quality.
25. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
Wow Thank you so much for your amazing review! We appreciate your kind words and you taking the time to leave us the review! Thank you for supporting our local family business. Happy Grilling!
Fantastic customer service which…
Fantastic customer service which facilitated me getting my items despite logistical challenges. Really appreciate the help
23. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review Gillian! It was such a pleasure helping you. Happy Grilling!
It took 2 months to get my order for…
It took 2 months to get my order for Weber burner tubes. Way too long! On the plus side, they were the correct parts and work great.
11. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review, Ted!
We sincerely apologize for the delay with your order. Unfortunately, the manufacturer occasionally provides incorrect ETAs, which can affect our ability to deliver on time. We truly appreciate your patience and understanding, and we're grateful to have you as a customer.
Happy grilling! 🔥
Online ordering process is good
Online ordering process is good - shipping is expensive
20. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We truly appreciate your kind words and feedback. We're sorry about the shipping cost — we always do our best to keep it as low as possible. Unfortunately, carrier rates are fairly consistent across the board, and outside of our control.
Thank you again for your support — it means a lot to our small family business!
Our experience was great
Our experience was great. Our order arrived fast and was exactly what we wanted
19. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us such an amazing review! We appreciate you supporting our local family business very much! Happy Grilling
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We appreciate you supporting our local family business so very much. Happy Grilling!
Quick delivery! Canadian company!
Quick delivery of my Napoleon Prestige 500 BBQ, and then a second delivery of the drip tray liners.
We're happy that we found a reliable Canadian company to order from!
12. juni 2025
Besvarelse fra Capital BBQ (BBQing.com)
WOW — Thank you so much for the amazing review!
We truly appreciate your kind words and support. I’ll be sure to share this with our entire team — it means the world to us. Thank you for supporting our local family business.
Happy Grilling! 🔥🍔
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.