Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

Ordered and paid for Maia worktops inc £75 delivery charge ,which was the stated delivery charge for my postcode , website states in stock 7-14 days. After 14 days I emailed to chase the order to be t... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Original worktop was not in stock so was offered a comparison worktop, by Jules. Process of order was smooth and delivery - 2 man, put the worktop in my garage. I'm pending a balance refund which has... Se mere

Bedømt til 5 ud af 5 stjerner

Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry. The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement)... Se mere

Virksomhedsoplysninger

  1. Marked for byggematerialer

Skrevet af virksomheden

Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products


Kontaktoplysninger

3,6

Middel

TrustScore 3.5 ud af 5

164 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Generally my dealings with BBK were…

Generally my dealings with BBK were very good on this occasion. However part of my order totalling well over £2000 was a tube of acrylic joint adhesive which was supplied with only 2 mixing nozzles. This is totally inadequate as it is impossible to use half a tube before the set time. How much does a nozzle cost? You might easily need at least 6 nozzles if not more.

30. april 2024
ONLINE STORES-logo

Besvarelse fra ONLINE STORES

Thank you for your review.
Unfortunately we don't package or decide how many mixing nozzles are included, this is up to the Maia manufacturers alone.
But we'll sure to provide them with this feedback so they might consider including more nozzles in future.
Many thanks
BBK Team

Bedømt til 4 ud af 5 stjerner

Edited, I’m happy at how they resolved the issue

I’m a self employed kitchen fitter, placed my order with reasonable expectations, how wrong was I.
Twice I lost work to take time off for delivery only to be called once the day before and then on the actual rescheduled delivery day and told my order wasn’t arriving.
How many excuses can one company come up with? Well that’s two so far. Don’t waste your time ordering from this company, believe me you’ll be wasting more time than you expected.

Edit*
After being primarily disappointed, I have had a great response and they resolved all issues satisfactorily, therefore I changed my review accordingly

25. april 2024
ONLINE STORES-logo

Besvarelse fra ONLINE STORES

Dear Mr Strachan,
I sincerely apologise that you've had such a bad delivery experience.
The first delivery scheduled had to be changed because the Minerva stock had not yet arrived from factory in time to transfer the stock to Scotland.
The second delivery scheduled we had is a trunker breakdown with the goods being transferred up to Scotland. We do try to deliver to Dundee as regularly as possible.
I believe that the Home Delivery Office has confirmed delivery with you for Monday 06 May, which I trust is a suitable arrangement and will not force you to take any more time off of work to accept delivery. And as a gesture of goodwill we will refund the delivery fee to you.
Again, I sincerely apologise for the inconvenience caused to date.
Please feel free to contact us should you have any further concerns.
Kristen
BBK Team

Bedømt til 5 ud af 5 stjerner

Minerva as good as quartz

We was going to pay out for quartz, so glad we didn’t, this worktop looks amazing, no join, jointing kit is easy to use, would recommend.
Delivery was quicker than we thought, keep you updated on the order. Very good company.

17. april 2024
Bedømt til 1 ud af 5 stjerner

Burger rubbish

I’m sure there a fantastic and fabulous company but unfortunately some of there drivers reg d16 enjoys chucking his Burger King rubbish out onto the road while driving down the a140

25. april 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great service ,price & delivery

Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry.
The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement) very heavy! Great product, ok to cut with jigsaw or better a fine cut 80 tooth TCT circular saw blade specified for cutting materials such as acrylic. Easy to use a router as well, made my own curved jigs. Polishing out scratches and excess adhesive easy with care, I put two layers of masking tape either side of the adhesive join which helped me realise & adjust how much acrylic I was taking away as the tape became scuffed. Overall excellent product, style &finish.

14. marts 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Great service … but

Easy to order online. Arrived at agreed date and time. One faulty panel exchanged no problem and delivered a few days later.
Unfortunately after we had placed our order, we discovered all the same items cheaper on another site … sigh 😖 typical!

20. februar 2024
Bedømt til 5 ud af 5 stjerner

Brilliant company

Ordered some worktops so I was apprehensive about transferring a large sum of money and it potentially all going horribly wrong but….. order confirmation explained next steps, customer service kept me up to date on delivery date and all went like clockwork- would highly recommend

19. februar 2024

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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