Excellent service and I am very happy with my Jacket. It’s well made, has a practical internal pocket and is cotton lined. I did question whether it would be too short. My cotton knit vests I normall... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have bought from Baukjen before & I wasn’t disappointed with the quality of the clothing or the service & delivery! On time and easy to order on line! Just as described the pretty feminine shirt i... Se mere
Virksomheden har svaret
Lovely dress , perfect for our holiday in Crete later this year. Soft, light, and floaty. Very flattering and such a pretty colour. Exchange was quick and efficient.
Virksomheden har svaret
Fit is excellent. I am short because of short legs which is a problem when buying trousers. I still need a normal size waist to top of leg. Baukjens petite trousers still have a generous one. So comfo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Kontaktoplysninger
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, Storbritannien
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4,4
Fremragende
30 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Baukjen
Thank you so much for your lovely review. We really do appreciate you taking the time to review us and leaving such positive feedback on your experience of shopping with us. Kind regards, Mani
always a pleasure dealing with Baukjen
always a pleasure dealing with Baukjen. Very pleased with my purchase. Had to return first one as too large. Replacement came immediately. Many thanks
24. marts 2026
Besvarelse fra Baukjen
Thank you for the wonderful 5 star review and very kind feedback. We are absolutely delighted to hear that you're very pleased with your purchase and our returns/exchange process. Warmest regards, Mani
Great quality and style
Beautiful quality ,comfortable and stylish. Lovely to find clothes which are ageless and still fashionable. Fabrics wash well time after time.
20. marts 2026
Besvarelse fra Baukjen
Thank you for a lovely 5 star review. We are thrilled to hear that you're more than happy with the quality and timelessness style of our garments. With warmest regards, Mani
Easy to use the website, quick delivery and beautifully presented
The Baukjen parcel arrived quickly, beautifully packed, and presented with such care. I ordered two pairs of summer-weight trousers and kept both, they’re excellent quality and look really smart. Thank you!
25. marts 2026
Besvarelse fra Baukjen
Thank you for such a wonderful and glowing review. We are absolutely delighted to hear that you're more than happy with the style and quality of our garments including the fabric weight, and also the overall service you received. Warmest regards, Mani
Not great quality
Bought several items, order arrived promptly with one item pre-ordered for later delivery.
The quality just wasn't there for the price and three items returned. Refund very slow to process and I had to email to prompt them to send it.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Baukjen
Thank you for the review and feedback. We are delighted to hear that you're happy with the prompt delivery. However, we are so sorry to hear that the quality was not as expected, as well as the slow returns process. We are a small team so it can take a bit longer than it should during busier periods, and we are working tirelessly to improve this. We will feed your comments back and sincerely apologise for the delay and inconvenience caused. With warmest regards, Mani
Supportive telephone communication…
Supportive telephone communication .PROMPT DELIVERIES.
NOTHING SEEMED TOO MUCH BOTHER.
WELL DONE.
23. marts 2026
Besvarelse fra Baukjen
Good Morning,
Thank you for your glowing review. We are pleased to hear the process worked efficiently for you.
Warm Regards- Kat
I phoned and spoke with the most…
I phoned and spoke with the most helpful woman who sorted out all the problems with my order. I don't like online ordering - something always goes wrong. However, when it can be put right, as she did, it is worth it.
24. marts 2026
Besvarelse fra Baukjen
Dear Kayla,
Thank you for glowing review, it's greatly appriciated.
Warm Regards- Kat
REFUNDS PAINFULLY SLOW
The quality of the clothes is good but the returns processing time is ridiculously slow …. you can expect to wait 3-4 weeks to get your refund…. I have had to chase refunds in the past and have currently been waiting 3 weeks again…. if you can buy it from John Lewis I would suggest that as JL process refunds in a few days.
It puts me off ordering from Baukjen in future.
4. marts 2026
Besvarelse fra Baukjen
Dear Dee,
Thank you for your feedback.
Please accept our sincere apologies for the delay in your refund. Your comments have been passed to our management team for their information.
Warm Regards- Kat
Besvarelse fra Baukjen
Thank you for such a lovely review. We are absolutely delighted that you're more than happy with the quality of our garments and the fast delivery. Warmest regards, Mani
Besvarelse fra Baukjen
Thank you for the review and feedback. We are delighted to hear that you were happy with how easy it was to place an order and the delivery service too. With warm regards, Mani
It's ethical yet innovative
It's ethical yet innovative. No problem with service -ever.
23. marts 2026
Besvarelse fra Baukjen
Thank you for the review and feedback and continued support. We are delighted to hear that you are happy with our company ethos and the quality of service you received from us. With warm regards, Mani
Item was so expensive and material very…
Item was so expensive and material very flimsy. Sent it back.
23. marts 2026
Besvarelse fra Baukjen
Thank you for the review and feedback - we sincerely apologise for the garment not being as you expected and sorry to hear that you sent it back, we will forward this feedback onto the correct department. With warm regards, Mani
This is a lovely top in Navy
This is a lovely top in Navy, great quality, fits well, perfect length and hangs beautifully. I received frequent updates on my order.
20. marts 2026
Besvarelse fra Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback on the Noa Short Sleeve Blouse. With kindest regards, Mani
trousers are great
trousers are great but when I tried to order another colour they are already out of stock!! also the delivery was slow.
20. marts 2026
Besvarelse fra Baukjen
Thank you for the review and feedback. We are delighted to hear that you were happy with the trousers. However, we sincerely apologise for the garment being out of stock in another colour and that the initial delivery was slow, we will forward this feedback onto the correct departments. With warm regards, Mani
Besvarelse fra Baukjen
Thank you for such a lovely 5 star review. We are absolutely delighted that you're more than happy with the quality of our garments and the overall service you received. Warmest regards, Mani
Service excellent and products quality…
Service excellent and products quality very good and meet my needs
19. marts 2026
Besvarelse fra Baukjen
Thank you so much for your fantastic 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback regarding your experience of shopping with us. With very kind regards, Mani
Swift Delivery and exchange.
Swift Delivery and exchange.
Beautifully cut jeans in lovely soft vintage fabric
19. marts 2026
Besvarelse fra Baukjen
Dear Susanne,
Thank you for your wonderful review, it's greatly appreciated.
Warm Regards- Kat
Lovely clothes but poor returns
Lovely clothes, quick delivery but this is the second time they have taken over 14 days for a refund and I've had to chase. I won't be buying from them again
29. marts 2026
Uopfordret anmeldelse
Besvarelse fra Baukjen
Good Morning,
Please accept our sincere apologies for the delay in your return, I have emailed you regarding this if you wish to discuss this further.
Warm Regards- Kat
Great service
Easy ordering, speedy delivery and a lovely jacket. Will be buying again.
18. marts 2026
Besvarelse fra Baukjen
Thank you for such a fantastic 5 star review and your continued support. We are absolutely delighted that you're more than happy with the quality of our garments and the overall service you received from us and the couriers. With warmest regards, Mani
Besvarelse fra Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback regarding your experience of shopping with us. Kind regards, Mani
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.