Unreal brownies and cookie pies My only suggestion would be I wish you used cadburys chocolate more instead of Nutella on lots of things as I don’t like Nutella. Lots of things I want to try all are... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought the mini egg NYC cookies and the Easter selection for my nephew and his family for Easter…..needless to say they didn’t go hungry over the bank holiday weekend and he LOVED them 👌❤️ his mum wa... Se mere
Virksomheden har svaret
Brought 4 donuts to try. They all looked amazing but we're actually tasteless. I thought for example if I had a lotus donut, then the cream inside would taste like caramel but tasted of nothing. I als... Se mere
Red velvet NY cookies 🤤 i ordered these after they weren't available at the metrocentre stall for weeks and weeks. They were individually packaged and placed in a box. They came on time, on my select... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Batch’d, we’re passionate about indulgence. Born in Yorkshire, we specialise in handcrafted, small-batch sweet treats made with premium ingredients and big flavours. From our signature stuffed cookies and cookie pies to brownies, donuts, ice cream and milkshakes — every treat is made to impress. With locations across the UK, our mission is simple: to bring joy, one bite at a time. Loved your visit? Leave us a review and let others know what you tried!
Kontaktoplysninger
Unit 3-5 Brookfield Trading Estate, LS10 1EY, Leeds, Storbritannien
- 0330 043 4575
- hello@batchd.co.uk
- batchd.co.uk
4,5
Fremragende
218 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic
Fantastic, reasonably priced, delicious brownies which arrived on time!
22. august 2025
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Besvarelse fra Batchd
Thank you so much for your lovely feedback! We’re so glad you enjoyed the brownies and that they arrived right on time. We look forward to delighting you with more treats soon!
Wonderful customer service.
After an initial mixup with the order. The wrong address had been populated in the delivery address. Probably my fault. I emailed and Abigail got back to me and managed to change the address and redirect to the correct one without losing any time at all. AND, my granddaughters tell me the doughnuts were delicious. 😋 thank you team and especially Abigail.
12. august 2025
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Besvarelse fra Batchd
Thank you so much for your kind words! 😊 We’re so glad Abigail could help, and even happier to hear your granddaughters enjoyed the doughnuts 😋. We can’t wait to delight you all again soon!
School Cake £3.75 Leeds Station
School Cake £3.75 Leeds Station. Dry tasteless sponge, top they made an effort I suppose, but never again.
14. august 2025
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Besvarelse fra Batchd
We’re really sorry to hear your School Cake wasn’t as it should be - it should be nothing but soft and delicious. Please email us at hello@batchd.co.uk so we can arrange a replacement for you.
Amazing cookies and brownies
Amazing cookies and brownies.
Quick delivery just in time.
Quality great and lovely package
7. august 2025
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Besvarelse fra Batchd
Thank you so much for your kind words! We’re thrilled you enjoyed the cookies and brownies, and that they arrived quickly and safely. Your support means a lot to us! 💛
Perfection!
I ordered two full cookie pies, they were packaged excellently and came in off the shelf condition. Arrived my chosen delivery date in good time. Everyone at work loved them, they thought they were incredible. Never disappointed with any of your products. Love them!😁
7. august 2025
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Besvarelse fra Batchd
Thank you so much for your lovely feedback! We’re so pleased to hear your cookie pies arrived in perfect condition and went down so well at work. It means a lot to know you’ve enjoyed our bakes time and time again.
We really appreciate your support - and we’re so glad to keep you never disappointed! 😁
Fantastic brand and amazing products!
There were soo many companies to choose from when considering a birthday treat for my partner. We chose Batch’d as we loved their branding and most importantly your products were amazing and tasted great! My partners only positive criticism was the lack of labels detailing allergens and best before dates. We will definitely be ordering again in the future! Thank you Batch’d team on making my partners birthday a special one xx
18. juli 2025
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Besvarelse fra Batchd
Thank you so much for your kind words - we’re thrilled to hear Batch’d helped make your partner’s birthday extra special! It means the world to us that you loved the branding and enjoyed the treats.
We really appreciate the feedback about allergen labels and best before dates. We include a leaflet in every delivery with best before information, as well as a QR code that links to our full allergen and ingredient details - we’re so sorry if this was missing from your order!
Thank you again for sharing your thoughts, and we can’t wait to bake for you again soon!
Amazing cookies
Pre ordered a box of 4 cookies for my daughters birthday, they arrived on time, and they were amazing, she loved them. They looked and tasted so good. Even the packing is great, they also did a personalised card saying happy birthday and all cookies were individually wrapped to keep
them fresh. Will definitely order again and would highly recommend Batch'd.
2. juli 2025
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Besvarelse fra Batchd
Thank you so much for the lovely review! We’re so happy to hear your daughter enjoyed her birthday cookies and that everything arrived just right. It means a lot to us that you noticed the details like the packaging and personalised card. We can’t wait to bake for you again soon!
Massive, beautiful and naughty…
Massive, gooey lushusness (it’s a new word) Milky Bar rocks!
Staff great, had a problem on ordering, was sorted immediately - Thank you
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Batchd
Thank you so much for the lovely review — “lushusness” is absolutely a word now, and we’re here for it! We’re so glad you loved the Milkybar treat and that our team could get things sorted quickly for you. Hope to see you again soon for another round of gooey goodness! 💛🍪
Ive only ordered once and will not be…
Ive only ordered once and will not be buying again. The donuts came and my husband went to eat them the next day and it was inedible. Won't be buying again.
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra Batchd
We're sorry to hear you were disappointed with your order. Just to clarify, the shelf life of our donuts is clearly stated on each product page, and there's also a section in our FAQs advising that donuts should be eaten the same day they are delivered. Unfortunately, they won't be at their best the next day, which is why we always recommend consuming them immediately.
Thanks again for giving us a try. We do hope you'll consider trying some of our other products in the future, such as our cookies or brownies, which have a much longer shelf life and might be a better fit for consuming over a period of days.
The best donuts you'll ever eat!
The best donuts you'll ever eat by far! I first heard of them in Camden Market last month and tried the oreo, it was amazing. So I ordered a box of 4 for a birthday this month and they were all delicious. Freshly made, delivered on the date I requested, and I received updates on my delivery by email. Fantastic service, highly recommend ordering these donuts!
13. juni 2025
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Besvarelse fra Batchd
Thank you so much for this amazing review! So happy you discovered us in Camden and loved your donuts — sounds like the perfect birthday treat! Can’t wait to deliver more goodies your way soon!
I use them every year for birthdays
I use them every year for birthdays. So convenient, amazing choice and always gets delivered on time!
20. juni 2025
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Besvarelse fra Batchd
Thanks so much for being a loyal fan! We love being part of your celebrations and promise to keep the treats coming right on time. Here’s to many more birthdays together!
Tasty cakes
A gorgeous selection of really tasty cakes I bought my husband for Father’s Day from his son. Would highly recommend!
13. juni 2025
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Besvarelse fra Batchd
Thanks so much! We’re thrilled your husband loved his Father’s Day cakes — what a lovely gift from his son! We really appreciate the recommendation and hope to sweeten many more special moments!
Honesty is key
Honesty is key! First of all I paid extra money for delivery for a specific time and they didn't come on that time spoke with the team and they refused to refund the delivery fee. The treats weren't whatni was expecting as they look nice but didn't taste nice. But the more disappointing thing is how batchd are thieves and don't refund you the money when they don't deliver on time.
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra Batchd
Hello,
We’re really sorry to hear you were disappointed with your experience.
While we completely understand your frustration, especially with the delivery arriving an hour later than expected, we’d like to clarify that all our parcels are shipped via DPD and the delivery fee you paid goes directly to them for their timed delivery service. We did dispatch your order on time from our side, but unfortunately, the delay occurred while it was in DPD’s hands. We’d definitely recommend reaching out to them regarding a complaint for the missed time slot.
We’re also sorry to hear the treats didn’t meet your expectations. That’s never what we want for our customers, and we really appreciate the feedback — we’re always working to improve, so we’ve passed your comments on to our baking team. While we’re proud to have thousands of happy customers who enjoy our bakes every week, we understand that taste is personal, and we’re sorry that this selection wasn’t quite right for you.
Delicious food and really helpful and…
Delicious food and really helpful and polite staff, loved it
7. juni 2025
Uopfordret anmeldelse
Besvarelse fra Batchd
Thank you! We’re so glad you enjoyed the food and had a great experience with our team — we’ll make sure to pass on the kind words! Hope to see you again soon!
My experience was amazing the food they…
My experience was amazing the food they served was just to die for. I’ll deffo be coming back here xx
2. juni 2025
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Besvarelse fra Batchd
So glad to hear you loved it — food to die for is exactly what we aim for! Can’t wait to welcome you back soon!
Amazing worker.Amazing food.Just 10/10
2. juni 2025
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Besvarelse fra Batchd
Thanks a million! We’re all about 10/10 vibes — glad you loved the food and the team! Hope to see you again soon!
Beautiful
Beautiful food every time I have eaten their treats! Always lovely staff! :)
11. maj 2025
Uopfordret anmeldelse
Besvarelse fra Batchd
Thank you! We’re so happy you love our treats and enjoy the friendly vibes — can’t wait to serve you again soon!
Beautifully presented cakes served in a…
Beautifully presented cakes served in a branded bag and box.
Tastes lovely and great value for money
30. maj 2025
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Besvarelse fra Batchd
Thank you so much! We take pride in every detail, from presentation to taste, and love hearing you enjoyed it all. Looking forward to your next sweet treat!
Scrumptious metro doubts
Bought two donuts from the metro centre stall. Staff were lovely and the donuts were to.
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Batchd
Thanks so much! We’re thrilled you enjoyed the donuts and had a great experience with our team. Hope to see you again soon for more tasty treats!
Amazing staff
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Batchd
Thanks a lot! We’re lucky to have such an amazing team — glad you noticed!
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