Barker Cabinets Anmeldelser 346

TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I ordered 2 kitchen drawers for my rental property. I provided the measurements on there site and also sent a text message. I did receive a reply that they have all that was needed. I expected a q... Se mere

Bedømt til 5 ud af 5 stjerner

Price performance communication. It was not hard to assemble but a piece of paper or links to the numerous youtube videos would be nice. They are better priced than anyone I could find. It'd be nice... Se mere

Bedømt til 5 ud af 5 stjerner

Hal seldom take the time to write a review for if I wrote one for every purchase I made with every different company, all I’d end up doing all day is writing reviews. But for this company, i’ll make... Se mere

Bedømt til 5 ud af 5 stjerner

I purchased drawer boxes with Blum guides, Shaker drawer fronts and cabinet doors. All items were well machined and perfectly finished ready for prime & paint. Super impressed with the build quality.... Se mere

Virksomhedsoplysninger

  1. Hjem og have

Oplysningerne kommer fra forskellige eksterne kilder

Barker Cabinets manufactures and sells ready to assemble cabinetry.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

346 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

This is our second time using Barker…

This is our second time using Barker cabinets and had no problems with the order. Our first, we ordered cabinets for our den. ( 5 cabinets with drawers plus a file cabinet) easy assembly and all the cabinets came out really well. The cabinets and hardware are of good quality. Anyone reading this review needs to know these cabinets will only come out as well as your measurement. (Triple check your measurements). We had only one problem with one of the drawers, which had a crack at the back portion of the drawer and barker had a replacement at my door in a week. If there was one complaint, it would be that the price of their cabinets have gone up quite a bit. But would still use them again in the future.

6. januar 2025
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Bedømt til 4 ud af 5 stjerner

This replacement door was made better…

This replacement door was made better than the original that it is replacing. I wish that the entire vanity was made as well as this door. The only problem that I have is the white color does not match exactly. Not the fault of Barker cabinets. There are too many shades of white and that was the chance that I took.

11. november 2024
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Bedømt til 5 ud af 5 stjerner

I was blown away by the quality of the…

I was blown away by the quality of the oak doors sizes were exact, packing of doors was exceptional.
Complete detail to protecting the product, everyone I contacted were friendly and helpful I would not hesitate to order from them again.

27. september 2024
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Bedømt til 5 ud af 5 stjerner

Can't beat the quality and price.

We've ordered from Barker for 3 different homes over the past 6 years - bathrooms, kitchens, closets, etc. The products are well-engineered, SOLID, and easy to build. When we see brand new homes with 'gourmet' cabinetry held together with plastic triangles in the corners, we have to chuckle. With the ability to order within 1/4" increments on just about any piece you need, the products are highly customizable. While we did have some issues with doors on a prior order, their customer service answered emails quickly, only asked for the relevant info to show what the issue was, and then shipped replacement doors in the timeframe originally quoted. For what you get and a little bit of planning and work as a DIYer, you can't beat the value. We've easily saved 50%+ and got exactly what we wanted. Only wish they offered more painted colors.

5. september 2024
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Bedømt til 1 ud af 5 stjerner

Decent cabinets but very poor customer…

Decent cabinets but very poor customer service. They do not seem to care one bit. Ordered $34K worth of kitchen cabinets after already ordering 2 other times from this company years ago. I had to wait 12 weeks to get the replacement pieces that were damaged in transit - actually even longer since the pieces were delivered in 2 different shipments. Not worth the hassle - order from a full service kitchen place and pay a bit more - would have been worth it!

25. september 2024
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Barker Cabinets-logo

Besvarelse fra Barker Cabinets

Thank you for your feedback. Upon reviewing your comments, I noticed several important details that were omitted, seemingly to support the point you're trying to make.

First, the order was delivered on January 31, 2024, and the damage was not reported until June 6, 2024—over four months later. Additionally, the damage to the finished end panel occurred on the back side of the package. We wrap the front panels facing each other to avoid such issues. Since the scratch was on the back side, it would be installed against the unfinished cabinet ends, which would conceal any damage sustained in transit.

Your order, originally priced at $38,000 (discounted to $34,000), contained thousands of parts, with only three arriving with minor scratches. The usability of the damaged parts was debatable. Despite this, customer service declined your request for a partial refund and instead offered to remake the parts, ensuring the order was completed properly.

https://imgur.com/a/lfFqyoS

It’s also important to consider that the damaged items were custom-made, hand-sprayed drawer boxes and a finished end panel, both of which take time to rebuild. If the damage had been to more essential cabinet parts, like prefinished maple plywood, the turnaround would have been much faster—around 24 hours—since these are crucial to your project's progress. However, items like doors, drawer boxes, and end panels won’t delay your installation, as they can easily be swapped out when the new ones arrive.

Given this context, it’s hard to understand how the situation justifies a one-star review. After reviewing your emails with Clayton, it seems your perspective might be influenced by the nature of your business. If you manage an eBay store, you may be accustomed to handling frequent customer complaints. However, dropshipping imported goods is vastly different from selling and supporting custom kitchen cabinets. Offering a blanket refund, as you requested, is not feasible in this industry, especially since some customers fabricate issues to obtain concessions. As you mentioned, "the customer is always right" doesn’t apply universally and certainly doesn’t hold in this context.

Overall, while remaking hand-sprayed parts takes time, I believe you received excellent value for your cabinet project. It’s surprising that the extensive correspondence with Clayton was interpreted as poor customer service, but we are all entitled to our opinions.

Bedømt til 5 ud af 5 stjerner

Highly Recommend! Solid Cabinets

We had good boxes with cheap, ugly doors in our kitchen, so a friend recommended Barker Doors. Our doors arrived yesterday and we are amazed at the high quality, heavy feel and craftsmanship. My husband is a retired home improvement contractor and he is especially pleased. They were shipped according to projections, and the customer service from Clayton was top-notch!

25. september 2024
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Bedømt til 5 ud af 5 stjerner

Brilliant Replacement Drawer

Ordered a replacement drawer for the island in the kitchen and I couldn’t be happier . I put it together myself and it fit like a glove. Kept my old sliders put them on and it was done . Going to order another one for the other drawer …. It came out amazing …… Highly recommend this company ….. shipping is a bit steep …..but the end result makes up for it !!!!!

7. september 2024
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Bedømt til 5 ud af 5 stjerner

Large custom drawer order

This most recent order with Barker Cabinets was either #3 or #4. I keep returning due to ease of ordering and one on one help when needed and first and foremost their high quality products. Great to deal with in every way. They need to be your go to people when you have a need for the type of products they have to offer.

11. september 2024
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Bedømt til 5 ud af 5 stjerner

Great expectations fulfilled!

My wife and I wanted to remodel our kitchen but we didn't want the chaos created by using a contractor. The installation would be done by myself so I could control that process. I decided on RTA cabinets but wanted high quality. As luck would have it, the internet led me to Barker Cabinets. We obtained color samples first, then a sample cabinet in our chosen premium maple, shaker inset panel style. Literally took me weeks to fine tune our order and I learned a lot from reading everything on Barker's website, viewing every helpful video as well as having MANY email conversations with Clayton Brooks, Customer Relations Director. Clayton was always quick with a reply to my many questions and offered suggestions as well. His help was invaluable and made me feel very confident when placing my order. The order was delivered very well packaged and in line with stated lead times. These came from Oregon to Florida in one week. I'm in the process of installing the cabinets, with 9 of 17 cabinets currently installed. It's been a very rewarding experience so far, just me at 70 years old and a cabinet lift as my helper! The cabinets are relatively easy to put together and look fantastic. My wife could not be more pleased. We ordered everything, including trim pieces, in premium maple, sealed and clearcoated and they look beautiful. Kudos to the paint shop for the extremely professional finishing job. Not one flaw anywhere in the finish. I figure I'll be done with the installation in 2 weeks, having spent 2 weeks on the install so far. I wouldn't hesitate one second in recommending Barker Cabinets and I will most definitely order from them again should the need arise.

21. august 2024
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Bedømt til 5 ud af 5 stjerner

Barker has been great

Barker has been great at getting the exact product I need for me cabinetry jobs. They are quality products with, quick delivery. They send out tracking for everything they ship so I know exactly when to expect my items. I recommend them to all my fellow kitchen rehab-ers.

27. august 2024
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Bedømt til 5 ud af 5 stjerner

Satisfied Customers

We completely remodeled our 40-year-old kitchen after my husband retired from years of building high end kitchens for others. After researching cabinets, he chose to go with Barker Cabinets. We have been so pleased with the quality as well as the responsive customer service when we had to make a few changes. We liked the cabinets so well we also ordered matching ones to remodel our two bathrooms. These outstanding cabinets make the rooms quite a showpiece.

15. juli 2024
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Bedømt til 5 ud af 5 stjerner

door replacement

I only ordered a door to replace one very similar. It was to replace a double door cabinet that was cut down for a new taller refrigerator. My customer was happy with the quality and the color was very close. I will definitely use them for future cabinet jobs.

2. juli 2024
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