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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Virksomheden har svaret
Virksomhedsoplysninger
Om Baltic Beauty
Skrevet af virksomheden
The fastest growing Amber Jewellery store in the UK. Shop our timeless baltic amber designs and explore our amber jewellery collections perfect for the modern woman.
Baltic Beauty Jewellery is every day luxury to evening elegance. With exquisite and unique designs, we strive to encourage that jewellery need not just be an embellishment, but an extension of your personality and kind. Jewellery has told stories throughout history and we have a responsibly to carry on this rich narrative.
Inspirations behind our jewellery are deeply rooted in the beauty of nature. You'll often find that the sterling silver elements mimic the sea's waves, or parallel a tree's colonising vines. We turn to every aspect of the natural world to offer an authentic reference.
Baltic Beauty is a Recommended Seller by the International Amber Association - the highest level of assurance that you are purchasing genuine, natural Baltic amber. All of our jewellery is made of .925 Sterling Silver and carries the appropriate stamps and hallmarks.
Kontaktoplysninger
Storbritannien
- care@balticbeauty.co.uk
- balticbeauty.co.uk
4,2
God
382 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
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Poor customer service
Had a beautiful gift (necklace) For my Birthday from my son and his wife - I was so smitten I ordered a matching green ring - seeking to replace a full amber collection in green and cherry lost in divorce.
My necklace gift was green amber - my order was green amber - they sent orange amber within 4 days that’s fine .though now I have to wait for one item to get back and correct item to be dispatched more than doubling this time frame.
Their response to me advising the error - after accepting it was their issue and fault was to offer me £10 off - if I spent more with them ! And gave me loads of hoops to send it back and then they would send the correct item once they could check it’s been sent ! They made me prove the ring received was orange which beggars belief as to stock control! I had already sent a photo once, but sent another.
REALLY - Not happy - they wouldn't budge and don’t seem to understand the inconvenience and lack of customer service this means - Have tried to explain but staff clearly junior and scripted.
Zero understanding - tainting me with people who have ripped them off as if that’s my issue ! Quite simple;- they sent me the ring then made me prove their error twice.
I want a green a ring- ordered a green ring and was sent an orange one . And then had all this “customer service” to deal with -
I got the £10 off this order - after 4 emails telling them how bad the service is .Making me spend more to get £10 off a future purchase does not excuse this one . Upped the review to 2 accordingly after they saw sense .
My suggestion is that they organise an exchange when next item delivered reducing customer inconvenience .Or offer a discount off the order when they. Send the wrong thing . It’s not difficult .
The products are lovely the service isn’t good .
9058 order number
Update:- Returned the Item as requested.
Received refund not requested as they promised to send the correct item they were allegedly holding for me awaiting receipt of the incorrectly dispatched item.
Negated the £10 inconvenience paid previously so I ended up using own time and fuel etc to return at own cost.
Sent 2 emails to ask why they took this approach as was not was agreed. Have had silence 🤐 which is not professional or customer based .
Please answer me by email as requested twice !!!
8. februar 2024
Uopfordret anmeldelse
Besvarelse fra Baltic Beauty
Hi Jackie,
I hope you are well!
I’m so sorry to hear about your experience with us, as you can see from trustpilot, we’re a 4.9 out of 5 and it is very very rare we get a 1 star review.
The order arrived within 4 days as the order was placed late on Friday, and you selected a 48 hour service. Please note we do have more expensive and faster services available 🙏
As standard we ask for a photograph so that we can action a return, as we wouldn’t want to replace a piece of jewellery without ensuring a mistake has been made, this is general practice for an online company. The hoops to send back the ring is merely to place the free returns label we provided you, and stick it on the box, ready for the courier. Again, usually standard practice for online returns, but I can understand this may be an inconvenience for you.
Our support has been able to offer you a generous voucher for future orders and £10 off your current order, and I’m really sorry this isn’t enough for you.
As we’re all human at Baltic Beauty, mistakes do happen unfortunately. As already discussed, one of our packing team had a passing in their family. This is no excuse, but it put a lot of pressure on our small family run business the week we shipped and made the mistake posting the wrong colour. However, I’m glad our team managed to resolve this for you and make it right in the end 😊
Please don’t worry, a class action law suite will not be necessary over a £50 ring. I’m really sorry this has brought you so much upset.
Have a lovely day!
Sally ⭐️🧡
Beautiful genuine jewellery
Beautiful genuine jewellery . Great speedy service. Nice packaging for gift.
15. januar 2024
Delivery and service was top
Delivery and service was top. Can’t fault the product or customer service. Will definitely be using again
12. januar 2024
I recommend.
16. januar 2024
Very good service
15. januar 2024
Fantastic quality and service
I was very sceptical about purchasing online, but wouldn’t hesitate to recommend. Products are stunning and fantastic quality.
Everyone who has seen the earrings and necklace has commented on how nice they are.
I will definitely purchase more items.
9. januar 2024
Uopfordret anmeldelse
Everything was so easy
Everything was so easy, products honestly described, and quickly and efficiently dispatched, thanks
14. december 2023
Great service and fantastic jewellery
13. december 2023
⭐️⭐️⭐️⭐️⭐️ Five stars
Beautiful amber jewellery 😍 Very high quality 👌 Amazing designs 🤩 So happy with my purchases! 😃 I recommend this company for anyone who loves quality jewellery ✨️🎁
10. januar 2024
Uopfordret anmeldelse
Gorgeous necklace my mum loved it
11. december 2023
Very professional company.
Very professional company.
Good quality
First class customer service
Quick and reliable deliveries.
13. december 2023
Everything l wanted and on time
11. december 2023
The bumble bee pendant was perfect
The bumble bee pendant was exactly as described. It was bought for my granddaughter who really loved it.
17. november 2023
Excellent service
Excellent service. I love the items I bought, they are a Christmas present for my daughter will review again after Christmas.
15. november 2023
Great service, Beautiful products
Beautiful products, Easy web site Great prices Prompt delivery. Will use again.
20. november 2023
Wonderful
Friendly polite emails keeping me in touch with order. Beautiful jewellery set, excellent quality and just that bit different!
Wide selection available. Recommended to my friends.
8. november 2023
Uopfordret anmeldelse
Item was delivered promptly and as…
Item was delivered promptly and as shown and described by seller. Very pleased.
17. oktober 2023
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