The company provided ongoing and up-to-date delivery communication. The product was so well packaged and looked so professional when we opened the box. Ribbons around the different sections of the tre... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love the look of your products. Once I received them nd I bought more things. For someone who prefers natural trees I am very happy to make my life easier. Ordering was easy and your website very c... Se mere
Great website. Saw the pictures clearly. We had a Balsam Hill tree before which was lovely and lasted for years. The purchase and shipping were well communicated. The tree arrived on the day expected.... Se mere
Excellent quality. Easy set up and exactly what I wanted. It is a bit more expensive but looks very realistic.
Virksomhedsoplysninger
Skrevet af virksomheden
Balsam Hill™ trees are inspired by nature and loved for years. At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Kontaktoplysninger
Canada
- balsamhill.ca
4,6
Fremragende
730 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Poor quality material. Replacement arrived broken in same place.
We purchased a beautiful tree topper star and for the price point we were expecting a very high-quality product. As soon as we received it and placed it on the tree, the bottom arm of the star just bent and came off, as if the material had been heated and softened, despite my hardly having touched/handled it. We were surprised and disappointed at the quality of the material, especially given the price the product is advertised at. We were also surprised that the standard 30-day return period was inapplicable after Dec. 25th, as it seems unnecessary and likely unhelpful for many customers. While we appreciate that the customer service team did offer to send a replacement since the product was still in warranty, the product quality for the price unfortunately still left a lower impression than we were hoping for. We are hoping this is a one-time issue and that it's not reflective of the quality of their other products.
*In response to Balsam Hill's response: it's not very helpful to imply that your customers don't understand that these items are meant to be decorative. Our expectations were not unreasonable, as even decorative items are meant to be able to withstand simply being gently held and appropriately used. I also already mentioned in my original review that I barely held the item and the piece came off, so suggesting that handling may have been the issue isn't helpful or accurate either.
My point is further confirmed by the fact that the replacement that was sent actually *arrived* broken in the exact same part as the first item. Very disappointing and doesn't speak well to the value of the product.
18. december 2025
Besvarelse fra Balsam Hill CA
Thanks for sharing your thoughts, LS. We’re glad our team could offer a replacement under the warranty. The star topper is designed to be decorative and lightweight, though materials can sometimes be affected by handling or seasonal conditions. We really appreciate your feedback. It helps us continue reviewing product quality and making improvements where needed.
Received my brand new tree…looks great…
Received my brand new tree…looks great and can’t wait to put it up next year!
30. december 2025
Smooth ordering and schedule respected …
We received our new tree exactly as scheduled. It is a beautiful tree. We took it out of the boxes, put it up and it went together easily and looked great. We then took it down, put it in the storage supplied and stored it. Next year we will be able to enjoy it and for many years after.
24. december 2025
18” Angel tree topper
Had some questions about a tree topper, 18” angel. Customer service was most helpful and the on line ordering was very straightforward. The item arrived in good time and was carefully packaged. Well done Balsam Hill!
23. december 2025
Arrived earlier than expected
Arrived earlier than expected, was easy to set up and looks great
13. december 2025
The Christmas tree is absolutely…
The Christmas tree is absolutely beautiful. It was easy to assemble. My family members love it. ❤️
17. december 2025
Balsam Hill is a great company
Balsam Hill is a great company. It gives excellent customer service, and the trees it makes are beautiful and extremely realistic. I bought an unlit tree, decided I wanted one with lights, and Balsam Hill made the exchange process remarkably easy. There are many nice extras that come with the tree too, like a storage bag and gloves.
17. december 2025
Quick service on delivery
Quick service on delivery. Product is absolutely gorgeous!
24. december 2025
Love the product
Love the product! We got the Blue Spruce and couldn’t be happier with the quality, look ans feel. Our first year with a full size tree and it did not disappoint!
17. december 2025
Beware bad experiance
Three days wasted time to find out the product I need is only sold in USA. Then I find out that the 30 day credit was cancelled after 16 days so I have no tree no credit and a box of samples going to the dump
17. december 2025
Besvarelse fra Balsam Hill CA
Thank you for your feedback. The product you were looking for is only available in the U.S., which is noted on our product pages. Our 30-day credit policy is clearly outlined at checkout, and credits expire if not used within that timeframe. We’re happy to provide guidance on available options within our store, and our support team is always here to help with any questions.
Super disappointed in the quality of…
Super disappointed in the quality of the tree, it looks very plastic and the the center post is bent.
10. december 2025
Besvarelse fra Balsam Hill CA
Thank you for sharing your feedback, Laurie. Our trees are designed to have a realistic appearance, but we understand preferences vary. If the center post arrived bent, we’d be happy to take a closer look. Reaching out through our support channels with a photo will allow us to review the issue and determine the best way to help under our warranty.
Amazing product
Amazing product! I purchased the BH Fraser Fir, 9 foot, full. The quality is beautiful. Easy to set up and take down. I am very happy with this product, and would recommend it to all my family and friends!
23. december 2025
I purchased a 9ft blue tree and a star…
I purchased a 9ft blue tree and a star topper!
They are both beautiful, excellent quality and the service was tops. Delivery was within 2 days! I am more than satisfied and know to order from Balsam Hill for all my Christmas decor needs!
6. december 2025
The best tree we’ve ever had!!!
13. december 2025
highly recommend!
This is our first artificial tree and we are very impressed! It came within days of ordering so the early delivery allowed us to enjoy it all through the Christmas season.
It is beautiful, heavy and we have no regrets investing in this quality product.
I highly recommend Balsam Hill!
20. december 2025
The purchase experience was very…
The purchase experience was very efficient, good detail about the product and delivery and set up was efficient, clear and accurate.
10. december 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.