The outfit is simply stunning Ma Sha Allah 🥰Can’t wait to wear it soon In Sha Allah. The suit is perfectly tailored 10/10. Highly recommend to family and friends 🤞Fast and Efficient service Delivery... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This has to be one of the worst experiences I’ve ever had ordering clothes. What they advertise versus what they deliver is honestly a joke. The outfit I received looks NOTHING like the origi... Se mere
They scammed me! I made payment of over £100 and they blocked me on WhatsApp when I asked for an update on my order! The order still hasn’t arrived and it’s been almost a year lol.
I was slightly hesitant buying from Bahirah after reading couple of negative reviews but I’m so glad I placed order for 2 outfits. We communicated through WhatsApp and I received both of the outfits... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
U.K.’s Leading Authentic Pakistani Multi Brand Online Store
Kontaktoplysninger
Storbritannien
- +447762166616
- info@bahirah.com
- bahirah.com
3,1
Middel
367 anmeldelser
Har besvaret 5 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No replies on order status
I ordered 9 dresses from Bahirah back in May. There was some miscommunication between myself and a team member where I thought the long dresses came with trousers and not skirts. Because of this, the measurements we gave meant three of the skirts were too short.
Bahirah accepted there was a misunderstanding and kindly offered to replace the skirts saying it would take 7-10 days. I sent back the first skirts using the returns label they emailed me and tracking shows that they have been delivered.
The last update I got from Bahirah on the new skirts was in July when they said that the skirts had been sent to them by the tailor and they were just waiting delivery.
The skirts should have been with Bahirah by now and they should have been sent to me weeks ago. 3 out of the 9 dresses cannot be worn because they are now missing skirts. Bahirah has had payment in full and so there should be no reason for why these skirts have not been sent.
My cousin’s wedding is on Saturday and we all had bought these as matching dresses to wear on the girl’s side and I am getting zero responses.
It has now been over three weeks of me messaging on insta, whatsapp, email and even tiktok trying to get a response. This review is my last resort to try and get an update.
All I am asking for is for the skirts to be sent to me and I will happily delete this review. This is simply my last way of trying to get a response from the team.
Khadijah
11. juli 2024
Uopfordret anmeldelse
I would not recommend buying from this…
I would not recommend buying from this company. Their sizings are totally incorrect or they sent the wrong suit and never really responded either. Worst customer service.
26. juli 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Saadia,
Thank you for sharing your feedback. We are sorry to hear that you are not satisfied with your purchase.
However, we need to clarify a few points regarding your review that you have failed to let clients know. According to our records and your conversation with our colleague, it was confirmed that you selected the size yourself. We delivered the exact size you requested. It is important to note that selecting the wrong size does not justify leaving a negative review. Additionally, you could have atleast mentioned that your order was delivered promptly, which you failed to acknowledge. Which is all part of a service.
Your order was placed on July 25th and delivered by July 29th. Given the short delivery timeframe, it was crucial to check the size guide to ensure the correct fit and avoid any issues. Unfortunately, this step was overlooked on your part which you have confirmed. This is not a fault on our side.
You contacted us on July 30th, and we responded immediately, asking whether you had checked our size guide. You confirmed that you had not and assumed the size would fit. On August 1st, within our 48-hour response window, we provided you with an alternative solution to help, despite the fault not being ours. You responded on August 5th, indicating it would be too late.
We strive to provide excellent service and take responsibility when necessary. In this instance, it is important to acknowledge that the oversight regarding the size guide was on your side. We also encourage you to provide an honest account of your experience in any reviews, to ensure other clients are not misled by inaccurate information.
We would also like to add how it is extremely unfair for you to write a review based on points that suit you best that are inaccurate. As a customer, it is also your duty to act with fairness and honesty. We as a business have provided you with the service you had paid for, which includes, the product ordered (the size you requested), quick delivery as well as communication from start to finish. We can not take blame for your errors.
Thank you
Grateful for all the help
Grateful for all the help. I desperately needed an outfit and they dispatched it in an orderly manner and I loved it. Fitting was great and server was incredible start to finish. Thank you!
1. august 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Syeda,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
I bought gorgeous suits from here
I bought gorgeous suits from here. They have the most stunning outfits I sometimes can’t help myself and buy even if I don’t have any occasion! There’s somethin for everyone. It’s definitely worth trying
1. august 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello A Tariq,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Great but need quicker delivery option!
Ordered some outfits and they came out really nice. I would prefer quicker delivery but still very nice outfits and great fit
1. august 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Fazila,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Baroque 😍
Received my barque suit ch1103 I am super happy with the quality and stitching 😍😍😍😍😍
27. juli 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Sobiya,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
AVOID!!!!
AVOID purchasing from this company!! They don’t respond to messages! They are not even selling originals as the quality of the suit i received is absolutely appalling! The stitching and material is horrendous. It is definitely a replica! Not worth the price at all!! I will never buy from this company ever again nor will I recommend to anyone! I have never been scammed as much as I have by this company!! It is dreadful.
31. juli 2024
Uopfordret anmeldelse
Excellent service
Excellent service. Shipped and delivered in time as requested and received my order stitched perfectly and neatly. Thank you for your great service
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Aminaah,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Review
I was slightly hesitant buying from Bahirah after reading couple of negative reviews but I’m so glad I placed order for 2 outfits. We communicated through WhatsApp and I received both of the outfits within the time frame of 2-3 weeks.
If you’re unsure just place the order and you won’t be disappointed.Many Thanks Bahirah
12. juli 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Robina,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Great service received and order came…
Great service received and order came quickly too
16. juli 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Zaina,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
I desperately needed an outfit and I…
I desperately needed an outfit and I was recommended bahirah by a friend. I chose from their same day dispatch suits and found myself a really nice fit. It came perfectly packaged and for like a glove. I couldn’t be more happier with my purchase. A place I will definitely shop from again
2. juli 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Sana,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Ordered last minute for Eid and…
Ordered last minute for Eid and alhamdulillah it came on time and such a beautiful piece too. Amazing as always! I have been a regular shopper at Bahirah for quite sometime now. Never been disappointed
15. juni 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Salma,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Greate quality and cusormer service
Greate quality and cusormer service ! They have been very helpful answering all my questions ! I’ll definitely be shopping from here again !
17. juni 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Razna,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Awesome designs
Awesome designs. I do have a slight issue though! The sizes run a little smaller than usual Desi clothing. I’m usually a large in Desi clothing but I had to pick xxl and have some parts altered myself. Other than that the service was great 👍🏼
11. juni 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Eman,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Im obsessed
Im obsessed! My Eid order is so 😍, it came on time. Service has been great and the suit 🤩 so pleased with my order!!
13. juni 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Maryam,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Falsely advertised
Received an item which looks nothing like the colour of the picture on their website. Have been trying to get in contact with them for a week via their WhatsApp number, on their instagram page and even sent emails but not a single response! I am honestly so upset as the outfit is for a wedding function and i cannot seem to get any help. I have spent a lot of money for an outfit which is a completely different colour!! I guess they only acknowledge customers who leave good reviews and ignore all the negatives of their business.
8. juni 2024
Uopfordret anmeldelse
Very happy with the service and…
Very happy with the service and gorgeous suits. Defo recommend thanks
12. juni 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Momina,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
This company is very unethical
This company is very unethical. I placed an order with them 5 weeks ago, and I have still not received it. I ordered a dress for my wedding, I had no idea that this company was so unprofessional that they continuously gave me incorrect information about my delivery date and I am now in my wedding week and still do not have a dress. Initially, they responded to my messages, however since they have been failing to meet their own deadlines, they have now stopped responding to my WhatsApp messages, emails and Instagram. It’s a disgusting business and such irresponsible behaviour. I am truly truly appalled as I have never had such an experience with anyone in customer service before.
10. juni 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Midhat,
Thank you for your feedback. We sincerely apologise for any inconvenience you've experienced. As Eid approaches, it is an extremely busy period for us, and we have been working around the clock to dispatch orders on time to our clients. Unfortunately, this has impacted our response times, and we regret that we were unable to address your concerns more promptly.
After reviewing your order, we can confirm that it is still within our stated processing timeframe. We understand the importance of timely deliveries, especially during festive seasons. If this order was required for a specific date, we recommend communicating such needs directly with us in the future rather than relying solely on the stated processing time. This helps us to prioritize and ensure that special requests are met. Your order processing is 3-5 weeks and then an additional 3-5 working day delivery. Your order was placed on 4th May, therefore we are still in our time frame given.
Additionally, we noticed that the order was not scheduled for express delivery. Choosing express delivery can significantly expedite the process, ensuring faster delivery times.
As communicated earlier today, your order has already been dispatched and tracking information has also been provided.
We appreciate your understanding and patience during this busy period. If there are any further concerns or if you need additional assistance, please do not hesitate to contact us.
Kind Regards,
CS
The assistant on WhatsApp helped me to…
The assistant on WhatsApp helped me to an excellent choice of a dress for my daughter, buying clothes for someone else is never easy, this lady made it possible! My daughter loved it. Smooth service
30. maj 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Bilal,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Experience has been great
Experience has been great, communication was also easy on instagram and delivery came on time too. The model image kameez was long but they customized it to my length with no extra cost. The fitting was spot on
20. maj 2024
Uopfordret anmeldelse
Besvarelse fra BAHIRAH
Hello Ksandu,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.