baggagehub.com Anmeldelser 

I'm very happy with the service baggage hub provided. My boxes have been picked up on the agreed day and delivered on the estimated day. The customer service was particularly good because 2 of my boxes had to be opened again due to prohibited items which I had overlooked. They also built a beautiful crate for a painting which arrived safely.

Beyond shocking and poor experience. I actually cannot believe this company is still in business. My bad for still going with them despite reading horrific reviews. I booked for a few boxes to be shipped to the US; once they were collected, I received any invoice for almost double the agreed price. Customer service nowhere to be found for days, even weeks - they say one thing on the phone, another over email, and then disappear. You will be dealing with a dozen different people on the same topic. The only reason I am giving this company one star is because there was one person (in the warehouse) who actually understood my pain/stress and helped me out by listening to the tapes of my conversations with customer service, even though it was not his job. Honestly, its worth spending that extra $100-200 than having to deal with the amount of stress they will give you and hold your belongings hostage. I was even threatened to have my stuff sold off if I did not pay for storage - when we had already agreed, in writing, that my boxes will be stored with the company in their warehouse and that I would be paying a storage fee. And btw, I didnt even end up using them to ship my boxes to the US. I had the boxes sent back to me and I put them in my own storage. It cost me close to £400 just for pick up, storage and delivery back to me in London (within 10m radius). One can appreciate things move slow during covid, but there is just no excuse for having a rude tone, inflating price (I was 1kg over..yes, ONE), not responding to emails, sending threatening emails after issues have been resolved, etc. Please work on your customer service (years later its seems to be the same), try to have ONE point person for the customer, keep your word, replace your staff, have respect for people's personal belongings, dont try to overcharge - you loose customers this way, not win! Sadly, a very slimy and unprofessional experience.

After tons of complicated and useless transactions I paid an ESTIMATED price which was way OVERESTIMAED. Finally, I got ONE box out of the THREE I ORDERED and half of my belongings lost in the process. Never got a refund for the difference I paid and the real cost (A HUNDRED POUNDS).

A really deadful company I have lost a lot of money under what I believe to be very dubious circumstances.

UPDATE

Let me address Baggage Hubs response, with regards to refunding me i got £284.86 refund out of £712.15 My overseas move was never cancelled, but after being told by customer service at Baggage Hub my goods could be shipped to Singapore without any destination address and this could be added mid shipment by the courier, i found out from a good friend of mine in the export business it would be seized by Singapore customs, he told me to get my goods back immediately as something was wrong with a shipping company that didn't know this basic fact. I had to pretend to be satisfied until I had my goods returned as i by now i I knew I was dealing with a company i believed was fleecing me for as much money as possible and would never see my goods again. Both my husband (who is an accountant) and i believe money has been taken off us under dubious circumstances as nothing was shipped anywhere and my invoices don't make sense i am told I have to pay additional VAT but it is not on my invoice something I am sure HMRC would be most interested in. Its not just the money, I am angry they got away with taking advantage of me during a stressful time starting a new life in a new country i feel such a fool! I just don't want anyone to be left feeling vulnerable like this.

I ended up using an excellent company called Apac Relocation and they were amazing, kept me updated about my shipment and dealt with all the paperwork with no problems it was so easy! Their communication was brilliant, you get allocated your own agent, mine was Anjana and she was so helpful I paid 1900 singapore dollars for 6 30kg boxes. I would definitely recommend using them if you are moving to the APAC region.

Absolutely terrible and unreliable service. I paid lot of money for air freight to have my boxes delievred in 3-10 days. It´s been a month and I have no idea where my boxes are and no idea when they will be delivered. Communication from the company is absolutely awful as well and nobody cares or answers my questions. Would never use again. Just praying that I will see my things again after all the money I paid.

I liked their website and costumer service. They dropped the boxes and picked them up at from my flat without problems, so the service in the UK was good, even if their first initial price ended not matching the final price by a big difference. However, when they delivered the boxes in Denmark, the driver refused to help carry the boxes to the door of the flat, leaving them at the door of the building. If they refuse to carry the boxes to the door of the flat, they need to make that very clear before accepting a job. Specially since I paid for a service "door to door" It was very problematic to carry the boxes from the street to the flat, since we had no pre warning of this. I would not use again and I would not recommend.

AN UNTRUSTWORTHY SCAM OF A SHIPPING COMPANY

I had so many issues during the shipping process. At the start, they appear reliable and efficient, reply really fast and promise the world. But once you pay your deposit and book your shipment, everything starts going bad. Firstly, I was not aware that (in my case) shipping from an asian country to another asian country, that all shipments HAVE TO go to their hub in the UK. It's in their fine print but not explicitly stated, who would think that a shipping company would only have 1 hub... that's not even in the region that they are offering their services in?

Anyway, although they promised that they are as efficient as any direct shipping service, THEY ARE NOT. Once my shipment was picked up, there were problems with the paperwork being incomplete, and due to the slow response in getting the required documents, by the time they could send my boxes out of the country of origin, the shipment number had expired (????????!!!!!!!!) So then they had to generate a new one and finally when they managed to get my items to their hub, it was 3 weeks after I had sent my items. The worse thing is, I was promised 7-10 days from country of origin to destination.

While my shipment was in the hub, they told me I had prohibited items in my boxes, and they had to open it up to get it out. They charged me $50 to do that. But then when they opened it up, they didn't find any prohibited items. They did such a botch job at opening up my boxes at the hub, that one of my boxes had to be put into another box because the slash across the box made it completely unsaleable. In addition, they slashed through one of my garment bags that was on the surface of the box and cut a formal dress I had.

When my boxes finally arrived at my destination, about 2 MONTHS after they were picked up, I also realized that there were several items missing from my box. They must have been stolen because they were valuable items that couldn't have grown feet and walked away. All of them were limited edition items. I was also missing a glass that I was aware that sending it would be a risk, but they did not even bother informing me that they had broke it in transit. It just disappeared.

I wrote one review here on trust pilot when my boxes first arrived about 3 months ago, and someone from baggage hub commented and told me to send in a claim. Which I did. But it was all a show because I never got a reply from them.

When I sent in the request for a claim on my missing items, with specific photos of the items and the price of them, as well as a claim for several damaged items in my boxes, baggage hub had the cheek to tell me they were going to send it to the shipping company (TNT). But why should TNT be held accountable? They were the ones that opened my boxes IN THEIR HUB, were they not??? Why would the company in charge of transport be accountable for items that went missing when baggage hub was the one who had my boxes opened?

It has now been 3 months since I sent in my claim request. Still no update.

Don't waste your time on these scammers like I did. I spent more than USD1000 for my items to take more than 5 times the promised time, and have some items stolen and damaged, with no accountability whatsoever...

My rating shows one star but it should be zero...

I shipped two items from South Africa to the UK. Both arrived damaged, likely irreparably, one of the items arrived 5 months late. I had to chase via email too many times to count and even reverted to phoning the accounts team several times. The responsiveness of the service/support team is shocking, hardly ever responded and when they do, they do so anonymously (which should tell you something) I am a reasonable bloke, always polite and patient and I work in Service Delivery and know how customers can be unreasonable - take my word for it, this is not what this is about. Go and find someone else to carry your items and also look after them when they do.

The worst experience ever! As everyone else mentions: problem with customs ( which I had to handle by myself), shipment that was suppose to happen by the end of june 2020 and I still didn’t receive any of the boxes plus they said that one of them is lost and they are waiting to find it, so who knows when and if I’ll receive my boxes. No communication from their side only once in a while some poor replay that I see they send to everyone that doesn’t help at all. I’m frustrated and I don’t know how they are still working with this kind of management.

where do i start? probably by highlighting the only reason i am giving 1 star is because a 0 star option is not available. My wife was moving to join me from Spain to our new home in Dubai, as moving goes we were already very stressed so it was a relief when we spoke to the nice lady with the northern accent in the baggage hub sales centre, she was very nice and assured us our luggage will be picked up and delivered stress free. Little did i know once the sales team close a sale they can no longer have any input going forward. Once the booking deposit is taken you are in the hands of the customer service team. The same customer service team who promise to call you back and then ignore your calls and emails for days on end. Their partnered company TNT were supposed to drop off boxes on the tuesday so that we could pack into the correct sizes and weight we had be quoted for. These boxes never turned up and the best answer baggage hub could offer me was... can you get your own boxes ? So knowing at this point baggage hub was completely incompetent and unprofessional we did get our own boxes. my wifes flight out of there was on the Tuesday so it was essential that the collection was on the monday, otherwise we had 2 options, cancel flight or find a new service provider last minute. As you can imagine my wife was having a nervous breakdown. I would have thought a little reassurance from baggage hub the collection was confirmed wouldn't be too much to ask... but it was. I remember checking my call log and i called customer services around 38 times with not a single answer or reply. They knew it was me basically and didn't have a clue about where the boxes were or when they would be collected so they decided to ignore me instead. I know this because when i called from a landline they picked up. to conclude i had to cancel last minute and my wife had to store the boxes last minute with a friend until we arranged another company, that other company was SENDMYBAG by the way, highly recommend. In essence baggage hub is a bunch of crooks who couldn't care less about you, you experience or your baggage. The customer care division is ran by Filipino's probably on minimum wage reading from a script who have no idea whats going on. there is a reason why they are under cutting their competitors in terms of prices - they are absolute cowboys.. and surprise surprise i still haven't received my 50 pound deposit back, by far, the worst customer experience I've yet to encounter in my life so far, so hats off for that title. use baggage hub at your peril guys, the owner should be ashamed of himself. SCAMMAGE HUB

Once we figured out the documents, my packages were shipped fast and arrived in great condition

My husband and I had a great experience with Baggage Hub. We left the UK thinking we would be coming back, however, given the circumstances of the current climate, it was not in our favour to return.

Our apartment was still full of our belongings and we originally thought one of us would return to bring it all back, but luckily we contacted Baggage Hub and got an affordable quote for shipping and packing right away.

My experience with every rep was a great one, they were all kind and very professional. We are extremely impressed with their flexibility and ability to communicate while being so far away.

They were able to liason with my contact out in the UK to make sure the packing would be done in a timely manner. This was a huge relief for me given the 8hr time difference.

We would highly recommend Baggage Hub for all packing and shipping needs - they put us at ease and ensured we would be in good hands.

Thank you all so much!

Baggage Hub and its CEO are a complete scam and fraud.

I paid my invoice in early February and despite an 8-week shipping timeframe, I only received my goods in late July. That's six months.

They refused to return my goods and kept them in their warehouse despite numerous requests to return them - they lied and claimed that the goods were at the shipping docks and strung me along for months.

Due to the long wait, I had no choice but to re-purchase many of my items and suffer unreasonable time delays and additional costs.

The CEO is rude and ruthless with zero customer service - he has zero empathy for how much inconvenience and additional cost and time delays they put you through.

The CEO is an unscrupulous man who only cares about enriching himself at his customers expense. He has done nothing and offered nothing to help redress my situation. He simply doesn't care about service, only money. He made a veiled threat to have my shipment seized by customs instead of offering any service or support for the delays. He hasn't even offered an apology!

He has put more effort into removing my reviews and pursuing me with lawyers - than trying to understand the significant damage, loss, inconvenience, and stress I have incurred. He doesn't even have the decency to apologise!

Nobody at Baggage Hub even apologised!

You cannot trust Baggage Hub or its CEO, Daniel B. It's worth paying any competitor more money just to have peace of mind.

This is not libel because it is the truth and I have six months of emails to prove it.

Avoid Baggage Hub.

Avoid the CEO.

This is my opinion based on my experience. You are free to choose Baggage Hub if you so wish - I sincerely hope they improve their customer service - and that is my sole intention - to nudge them into better practices so that nobody suffers the way I have suffered.

Baggage Hub are free to reach out to me at any time to remedy the situation.

Awesome! Excellent team and prompt.

I would like to start by saying that please consider using other companies such as Pss removals or student storage box if u can (my friends used them and had positive reviews)!!! Please DO NOT use baggage hub
My experience with baggagehub started very positive, as most peoples. The customer care was very helpful (hence the one star) and the price was comparable to other companies. I decided to go with baggagehub (solely because their customer care was more efficient). I placed my order on 2/5/20, got my boxes on 4/5/20 and my boxes were collected on 5/5/20. However, when I got my final invoice on 9/5/20 it was double of what was the estimate that was quoted to me (the weight of my box was less than what was allowed). So I called the customer care as I was very confused by this. It took them two days to connect me to the accounts department. I was then told that their prices had "suddenly" increased and some people have final quotes which were 3 times so I should be okay with it? As a compensation they offered to not charge me a 2.5% service fee (which could be avoided by bank transfer as well). Anyway, I then wrote an email to them explaining my situation (being a student I have to budget myself and I had not planned for such a huge increase. Moreover, when a word "estimate" is used, u would expect a change of 30/40 pounds). After countless emails to their customer service, accounts department, client management department and Facebook page, I finally got a reply from Jonathan (head of accounts department). He offered me a student discount (which should have been offered to me in the first place??) And said that there is nothing else that he can do. This discount was only for 30 GBP. My final invoice still stands at being double of my initial invoice. This obviously shows how they were just waiting for my box to be collected and then "suddenly" increase their prices in order to charge me more. If the prices did increase in the 7 days between my estimate and final invoice wasnt it their responsibility to make me aware to it?
I have now returned to my home country (my boxes are still in the uk) and thus cannot cancel my order and opt for another company (this would be cheaper to do at this point), so I'm stuck with their service. If I had the choice I would gladly lose my deposit (that's how frustrated I am). That'd be way better than being deceived like this. I'm not surprised that they have 2 starts on trust pilot. I just wish I had found this website before I made my booking.
Please please please consider other companies if you want a stress-free move!! Do not make the mistake I made :)
In case someone wants to contact me or GUIDE ME ON WHAT MORE I CAN DO my email id is: manyasehgal3 at gmail

The worst experience I've ever had with a company.
The incompetence of this company is beyond my belief.
If I had to put down every single thing that's gone wrong I'd be writing too long of a review for anyone to read.

First they failed to inform me of the customs papers I needed to start my shipment, which meant it got delayed for 1 year. Turned out they misinformed me and I could have shipped it earlier.
When it eventually shipped, I had to print out stickers for my shipment, that they wanted to charge me €680 to attach to my boxes, -I was already situated in my new country at this point, but had friends help me out, luckily.
When my shipment were in the air, it turned out they had filed all of my customs papers incorrectly, so I spent a full working day on the phone with customs, who informed me the papers they'd received had been filed out to state my entire shipment were valued at 10 pounds for each box, so I wasn't surprised when my shipment arrived and it was heavily damaged!!! We're talking square boxes with entirely round edges, several had been so smashed that the shipping people had re-taped them, 3 or 4 of 12 boxes were more or less completely round.
I was furious! I actually cried when I saw my stuff as I unpacked.
Then they encouraged me to fire a complaint to get a money refund.
I had calculated my damaged at €750 and I got an email less than a month later that my claim had been accepted, with many apologies.
Somehow this made me feel like I could put it behind me.
BUT! The claim took me more than 4 months to get refunded.
I have counted my emails back and forth with Baggage Hub and it's more than 100 emails. I've been in contact with more than 6 different customer service people trying to get my refund and several of them told me to "just be patient and wait" while nothing happened. The last person I had to leave answering messages to get email replies. They kept saying it was my bank account number that was wrong and I sent new info, in the end, they refunded it to my card, which info they had all along. It's been so extremely frustrating dealing with this company, no straight answers, nobody seems to know who their coworkers are or how to get a hold of them, everything's a mess with this company.

I CANNOT STRESS THIS ENOUGH: Stay away from this company!

Baggage Hub screwed up literally every aspect of our move: The were late picking up our belongings, late delivering it, lost an item for a few weeks, destroyed some items, and tried to charge us nearly three times the quoted value. Their customer service is slow to respond, and cannot or will not provide useful answers.

May I suggest reading and becoming familiar with the following:
The Consumer Protection from Unfair Trading Regulations 2008 UK Statutory Instruments 2008: No. 1277 PART 2: Regulations 5-7
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: Schedule 2 & Regulation 40
Consumer Rights Act 2015: Part 1 Chapter 4: Sections 50-52 & 68

Rebuttal to Baggage Hub's reply:
Baggage Hub’s (BH) "goodwill offer" was actually an out-of-court settlement. Even with the case being resolved, I am within my rights to share my experiences.

According to BH's own shipping documents, the shipment was within 0.37kg of volumetric weight and “actual volume is the same as original estimate volume” thus the claim of the increase in invoice being due to “increase in the volume" is unsubstantiated.

I "opted not to take out Shipment Protection cover” because the only two insurance options given were not relevant to my shipment.

If BH is "upfront about [their] terms and conditions”, then there should be no concern about the information I have provided in my review about the Consumer Protection Laws; these laws include "the manner in which the price is to be calculated” (The Consumer Contracts (Information, Cancellation and Additional Charges): Regulations 2013 Schedule 2f).

I was really hoping we would be the only one with a bad review given they’re own testimonials they publish on all their sites. We were due to get our things this week and I am very worried they have now lost them. We’re getting no updates on when we will be reunited with our boxes either... they contain my wedding dress and other really sentimental things. The communication is appalling and I emplore anybody considering this company to not use them

Since readings these reviews I see it is typical of this company to lost items and then always say they are ‘chasing it up with TNT’. They lost my stuff in March and no word or compensation now in June. I could not rate this company low enough PLEASE do not use them.
I saw some other people put a notice that if anyone received incorrect bags they could be my items. Specifically I lost a very large purple red suitcase and a cardboard box from Hema. If anyone has any info like this my email is: ellenkcahill and it is a gmail address

I wish i could rate them 0 stars, this is the worse shipping scam ever, They will lose and damage your items , deliver them 2 months late and are not responsive to the customers at all. Please do not engage this service. Horrible company, I'm so disappointed