Back Care Online Anmeldelser 637

I was worried about dealing with this company, bcos of the bad reviews.

I had nothing to worry about, as I found it easy to order, which arrived on time, plus the customer service lady, June, was really helpful, thank u ;)

The only bad thing is that there's no phone number to call, and bcos I struggle with arthritis in my wrists and hands, typing is really difficult and painful.

Fantastic quality product.
Brilliant communication
swift and secure postage.

Quick and easy ordering, price was very competitive and good quality. I would use Back Care again.

This is a very nice addition to the bed in my van. While I have about 60mm of foam on the bed, I often feel my shoulders are sore so don't sleep well. This mattress is perfect to give me good sleep. Ordering easy, delivery 💯 %. I got the stuff bag although I will rarely use it. It is large, but at least I won't be wondering how they got it into the bag, I find it annoying when you purchase something & it's almost impossible to put the item back into the bag or box. Won't be a problem here.

Excellent service and a great quality product, bought mine to go on top of a firm campervan mattress- so comfortable now I'm considering sleeping in my van rather than my bed!!. nice storage bag, easy to get the mat into, no struggling with too small packaging!

The sit stand mechanism arrived in two boxes, was easy and quick to assemble in 1/2 hour with the provided tools and the mechanism and structure is very robust. Great product at a great price, quickly delivered without a fuss.

Easy to set up.
Once got height and pivot point sorted it was easy to use.
Has help to stretch my ham string and lower back.
Using it every other day for 3 short periods.
Highly recommended.

Excellent desk frame I ordered. Super sturdy and rock solid. Easy to install and now allows me to use my existing worktop without buying a whole new desk.

I have Dystonia and this neck pillow is perfect for me to support my neck while’s I’m sitting in my chair , I did take out some of the padding to make it a little more softer for me , which is a good option for everyone thanks to zip the full length of the pillow . It’s on a weighted strap that means it can be adjusted easily in the chair for comfort. Excellent for me .

I keep getting pestered by them to post a review so ok I will , I thought it was vastly overpriced for what it is , I feel like I've bought an oasis ticket

I was advised by my GP to invest in a wedge pillow. There were many 'out there' but I decided I wanted to buy British and have not been disappointed. The pillow not only is excellent quality it is actually working. I have not suffered any form of reflux at all since using it. I am delighted.

Fast delivery, good communication and love the foot spa massager, after researching found back care online are doing the best price available. Would highly recommend back care online to family and friends. Thank you for looking after me. :)

Though I did not speak to anyone. The purchase experience was excellent. The delivery service and the product was exactly what I wanted, ie prompt and accurate.

First and more importantly 5 stars foe customer service and in handling the situation. I ordered topper for my away trip in the caravan but the bag took a while to arrive .
I would highly recommend bying form here the topper is of high standard and the bag is of very good quality . I would definitely bye again just make sure if needed for going away the bag is in stock at time of ordering thank you to the company for all their help in resolving the bag issue do not let the low stock of bags stop you from ordering this product as I am sure this is not a regular issue .

Mattress was delivered quickly, it looked thinner than I had imagined it would, however it’s very comfortable. Overall very good.

Beginning to think that this is a scam company!

We ordered a Memory Foam Travel Mattress Topper - 'Slothie' for an upcoming camping trip. Delivery was stated at 2-3 days which was one of the important reasons that we went for it. That was 8 days ago and apart from receiving a false (non-existent) DHL tracking number, we have heard nothing. With the trip becoming imminent, we have tried to contact Back Care Online via the website and support services (ha ha - that is a joke) but to no avail - unfortunately, there is no telephone line available.

Not sure what else there is to do - looks like we will have to purchase a mattress from a reliable company.

Be warned – this company is anything but ‘efficient and reliable’!!

UPDATE - 7 Aug 24

I am happy to admit that I was premature in my initial review.

Back Care Online have contacted me and have been excellent in resolving the matter (which was a problem with DHL). As a result, The mattress arrived today! Very quick resolution of the problem. I have updated the star rating accordingly.

Superb service - my order came really quickly and the product is very high quality and perfect for my back!

Excellent communication, the wedge came very quickly. It is really comfortable and really helps my back. Thank so much

Speedy delivery no problems with postage to N Ireland . And nice people to deal with.

bought memory foam Bed Wedge and 11° Degree Wedge seat cushion. Order arrived on time and both items are greatly appreciated by our elderly relative.