Babybunting Anmeldelser 

Almost every experience I've had with Baby Bunting has sucked but today was by far the worst.
I bought a portacot a few months ago and the dodgy cheap product you are selling has completely warped in the middle to the point it is unsafe for bub to sleep in. I took it back to the Fyshwick store today and while the manager and two other staff members acknowledged it was unsafe and not fit for purpose in the state it was in, the manager continuously tried to imply that it was my fault - asking how much my baby weighed and if he was over the weight limit in the product description, and telling me the manufacturer said "the only possible way for this to happen" is if I didn't assemble or store the product correctly. Pretty gross of him to accuse me of putting my kid's safety in danger by not following the manufacturer instructions.
I was then told that I would need to sort it out with the manufacturer myself (even though they kept the product in the store). The ACCC website states "The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer" - pretty bad practise for your store managers to not have a basic understanding of consumer rights, you might want to fix that by providing adequate training to staff ☺️
I enquired about this and am yet to receive a response so I guess my next step is to make a complaint through Fair Trading.
Baby Bunting is an absolute garbage company who put babies safety at risk and don't particularly care- any potential customers, spend your money elsewhere!

BABY BUNTING ONLINE (NOT IN-STORE)

I tried to request a price beat as per the Baby Bunting 5% Price Beat offer.

I had read other reviews about how painful the Price Beat process is - but today I lived it for myself.

They try to use every possible excuse to not do the price match, some of them outright illogical or petty. Was really strange and unexpected to hear such childish "dog ate my homework" type excuses to not price beat - unexpected because they aren't a small business, they're a nation wide conglomerate. Spent over an hour of my life on the phone to no avail.

In short, the Baby Bunting "5% Price Beat" is just a marketing gimmick, to give people the assumption that they'll always be the cheapest option - a common well established marketing tactic used by corporations to give the impression they'll always be the cheapest to dissuade you from shopping elsewhere. Do your research, there are plenty of baby stores that often have cheaper prices.

Personally, I can't stomach rewarding a company that has such abysmal customer service behaviours.

Companies like Baby Bunting are a stark reminder why people should shop at smaller/local businesses - Baby Bunting don't deserve your business.

The BB Online store deserves 1 star, but the 2 stars is because the retail employees are much more level headed and helpful.

Fantastic customer service.... Today my daughter and I visited Baby Bunting Joondalup for the first time.
We met lovely Sharon who was so helpful with product knowledge and made us feel most welcome. Thank you Sharon we'll definitely be back to see YOU! 😊. Alison and Claire.

I went to Baby Bunting Munno Para today.
There was no one at any of the registers, but there was an assistant serving someone within sight and earshot of the register. I was clearly in her view. She did not acknowledge me in any way. Not a smile, a wave, a greeting, eye contact or a nod. Any of those things would have kept me in the store, happy to wait.
Another customer came from somewhere in the store with a child who was now also waiting.
The assistant (in the course of still serving her current customers) passed through the register area where I was, totally ignored me, and said to the other lady who had come after me "I won't be a moment".
I waited about another minute, and then left.
The sad thing is, I was standing there with a gift registry card in hand, ready to spend cash on something for my friend who has a baby due in about 5 weeks.
I would have been the easiest sale of the day.
I don't need to know the features and benefits of half a dozen products, I don't need to decide on anything or compare anything.
My friend has already chosen what she wants.
And I am ready to spend money on her.
Well Baby Bunting, you won't be getting my money. I will be checking out what she wants on your registry for sure - and I will be buying it somewhere else!

After a month of waiting for my order, I requested it be cancelled and I receive a refund.
No response! Emailed AGAIN. Got an automated email stating their apologies, there are delays.
Emailed AGAIN, demanding a refund. While my request was said to be granted, it is 1 week later and no refund has been processes into my account and I am now left STILL chasing it up.
It's a shame that a big name brand like Baby Bunting has failed to deliver and has provided such poor customer service.
I would not recommend this company to friends nor will I continue to shop here. I'll be taking my money elsewhere.

Your App for the registry and your site couldn't be any worse. How can any retail business mess having these 2 things up? As a result of your terrible IT I did my whole registry elsewhere. Such a bad user experience all around. The odd thing is all the staff in store know and say it's a constant issue!

Just paid $450 for a baby seat and then another $45 for a five minute installation. I complained and was told the $45 was paying for peace of mind.
If that's not emotional blackmail I don't know what else it could be. Be warned the installation was just plug in, anyone could do it. Save your money.

I was very Impressed with the high level of customer service that their SA store in Smithfield offered to me and the wide range of products that they had available! One of the staff members their even helped me to fix a problem with a pram that I hadn't even purchased from their store! Great baby store I'll definitely be going their for all of my baby product purchases that's for sure!

best pram variety.i love to buy toys from baby bunting