Babybunting Anmeldelser 

thought i ordered real baby but came plastic. very dissapointing

I booked in for a professional car seat fitting with Adam at the Frankston store. Incredibly efficient and professional process. He removed our old (outgrown) baby seat, cleaned the protective mat and installed the new seat. He then went through the safety features and adjustments for the new seat. Overall great experience

Horrid experience... We have spent $3000 since my 8 week old son was born... And I'm a disability pensioner so that's my DSP loan, plus most my pay...
Today we went in to return an item that broke within 1 month of buying it. We were refused because a missing USB cable... Are you kidding me? What kind of company refuse a refund because of a $2 cable being missing? 45 minutes drive there, 45 minutes home, just because they can't just use one of their own USB cables to test the broken, and in fact discontinued product
... What a joke. Now I'm NOT going to use the refund to buy another product from baby buntings, I'll be using it to buy from any of your competitors. Absolutely disgusted at your lack of care and service just because of a $2 Fn cable.
Last time I ever go back to this rude service shop. Tuggerah being the worst one I've been in.

I visited the Glenrochy store to purchase a car seat that was out of stock. Their staff offered offered a 'co-op order' but when staff her manager and she refused to process the transaction through the store's POS system to accept my TCN Baby Gift Card.

Instead of finding a solution, the manager became dismissive and unhelpful, and went on a power trip—refusing to escalate the issue or offer any alternatives beyond pressuring us into a cheaper, inferior seat for twice we didn't want even I told her this was not a solution at all plus it’s their fault to fail to maintain their stock par level.

It was clear the manager had inferior knowledge of the store's own systems than the regular staff, yet used their authority to block a simple solution rather than assist a paying customer. We were forced to buy through the co-op link with our credit card, leaving us with a useless gift card and a terrible experience. We will never shop here again.

I ordered a cot click & collect. They said it is ready to collect. We are rural and 3 hrs away. We start the journey. Half way there we get a text to say its not in stock. I have spent an hours on the phone, they never answer. Their live chat could give me no details and they dont answer their emails.

I took the gamble after reading quite a few negative reviews and ordered from here (NZ), and I’m pleased to say it was a really smooth process. Plenty of communication after I ordered as to where order is at & item was delivered within 2days . Also got an awesome price match to top it off.

My order never came and the customer service is shocking. Very disappointing experience

Sometimes the store itself is great but everytime I order something online it takes ages for them to make the effort to post some items(some items arrive in days some take weeks for them to post) which is terrible when you have a newborn needing something and they lie about postage and processing times. Also when you've replaced an item 3 times because they don't do whay they say they'll still refuse a refund

I will never shop here again :(
Walking into the new Burleigh Waters store you get ghosted from the beginning. We were really looking for some advice and help around a premium pram. Spending $1,500 just like that but staff standing around having chats and ignoring us for 30 minutes.

So we ended up ordering online. Our parcel has been shipped the next day but now has been with the courier for 3 weeks without any updates about its location. We were in touch with Baby Bunting customer service several times, never getting any reliable information “can’t tell the address of collection point; still investigating”… again. For a $1,500 parcel. We were then told we need to pick it up but the address couldn’t be disclosed. Not it’s in the pipeline for home delivery again, but unfortunately day and time were not agreed on. It’s a mess leaving me to organise and micro manage Baby Bunting and the courier - what are we even paying shipping for!

One part of the order was meant to be click and collect in said Burleigh Waters store. For 2 weeks no update about a collection opportunity- once I asked I was notified the item is out of stock. Would have been nice to receive a notification without investigation.

0/5 stars if I could.

I am extremely disappointed with both the Bugaboo Butterfly 2 stroller and Bugaboo’s customer service.

My brother purchased the stroller for us from Baby Bunting, Sunshine Coast, Australia, specifically because the Butterfly 2 is advertised and demonstrated as having a near-flat recline suitable for younger babies. However, the stroller we received does not recline anywhere close to flat.

After noticing the issue, I compared our stroller with the exact same Bugaboo Butterfly 2 sold in India, Singapore, and shown on Bugaboo’s US website. Those strollers recline significantly further and appear completely different in terms of recline angle. The stroller we received remains much more upright even in its most reclined position.

I repeatedly contacted Bugaboo through emails, provided photos, explained the issue in detail, and asked for clarification or a solution. Instead of investigating properly or acknowledging the possibility of a defect, I received no meaningful help. The entire experience felt like I was being ignored rather than assisted.

The most frustrating part is that I had an international trip planned with my baby, and I purchased this stroller specifically for travel. Because the seat would not recline properly, my 4-month-old baby was visibly uncomfortable throughout the journey. A stroller at this price point should provide comfort, safety, and reliability—not create stress for parents traveling with an infant.

What makes this even worse is the complete lack of accountability. When customers provide evidence, comparisons, and multiple follow-ups, the least a premium brand can do is properly investigate and try to resolve the problem. Instead, I was left with an expensive stroller that does not perform as expected and a customer service team that offered no real solution.

I will be posting a side-by-side comparison showing the stroller we received versus the Butterfly 2 sold elsewhere so people can judge for themselves.

Bugaboo markets itself as a premium brand, but my experience has been anything but premium.

Product rating: 0/5
Customer service rating: 0/5
Problem-solving and after-sales support: 0/5

I would strongly advise parents to thoroughly check the recline mechanism before purchasing and to be cautious about relying on Bugaboo’s customer support if something goes wrong.

We have been extremely let down by Baby Bunting on two occasions recently and would caution anyone planning to shop there.

On 3rd May we purchased a Nuna Next Triv stroller from Baby Bunting Joondalup. The product was out of stock in store at the time of purchase. The Baby Bunting staff said she could order one from the warehouse which would take two weeks to be delivered to Joondalup or we could go to Cannington who had some in stock. We opted to have the stroller delivered from the warehouse to Joondalup as Cannington is very far from us. At this stage we had 8 weeks until our expected baby due date.

The two weeks came and passed and we did not hear from Baby Bunting Joondalup. I gave them another two weeks grace period before calling on the 29th May. After being on hold for 16 minutes I finally was able to talk to a staff member. The staff member mentioned there was an issue with our order and stated she needed to check something. She then hung up on us. I called again and after a further 6 minutes on hold spoke with a different staff member who advised our stroller had not been ordered in as a ‘do not order’ was placed on this product.

The staff member (turned out to be an older blonde lady) was extremely rude and did nothing to help us rectify this issue in any way, simply stating that we needed to come in and select a different stroller. I asked why no one had told us that the stroller had not been ordered given we are on a time limit and by this point our baby was due in 4 weeks putting additional stress and pressure on us late in the pregnancy.
The staff member said that is not something they do and that they simply wait for the customer to call to check on their order to tell them it will not be coming in. I find this extremely ridiculous and frustrating given pregnant ladies are on a time limit (most items must be purchased prior to birth). In addition to this insufficient process the fact that the staff member did not try to assist us in any way by either calling another store to check stock, transferring our order, or apologising at all for the inconvenience was extremely disappointing.

Luckily, we were able get the last stroller of this kind at Cannington however we had to call Cannington ourselves to check stock, drive to Joondalup for a refund, then drive down to Cannington to pick up the stroller. Had we not gotten the last stroller at Cannington we would have had to choose a different stroller given the short time period we now had to order a stroller prior to babies expected due date.

Today I received an email from Baby Bunting stating that my car seat installation which was booked for 6 June had been cancelled. Extremely frustrated, I called Baby Bunting Joondalup to determine why my booking had been cancelled. After 9 minutes on hold I spoke with a staff member who said that their installer had resigned earlier in the week and that I should have received a phone call stating I needed to re-book at a differing store. I went back through my phone call log for the last week and had not received any calls from Baby Bunting Joondalup, nor had I received any emails or other forms of communication prior to the email stating my booking had been cancelled.

The consistent lack of communication and insufficient processes on both issues from Baby Bunting Joondalup is extremely frustrating, disappointing, and concerning given the time critical nature of pregnancy.
Further to this, the careless, unsupportive nature of staff members in the event of such issues such as those I experienced is appalling.

I would caution anyone from shopping at Baby Bunting in future to save themselves disappointment and unwarranted additional stress. This is the last thing anyone needs who is preparing for a baby to arrive.

If I could give a zero I would. Bought a baby swing, didn't work and looks like it had been repackaged as there was a mark on it. Contacted them to get a replacement. It took over a month, and at the end of many emails to see what was happening, they tried to give me a refund instead of a replacement. They said they didn't have any stock, but when we checked online they were still selling it, but about $80 more expensive.
Terrible communication, terrible service and dishonest.
Would never use them again

Ordered item for $350 online.
They shipped the wrong item (the cheap version).
Waited over one week and then told that it's on me to return via Aus Post. Once they have the return they will ship the correct item.

Awful customer experience. No care or empathy. No escalation process.

Use alternative retailer at all costs.

I am writing this to alert potential customers of the deceptive practices and repeated failures in service I have experienced with Baby Bunting. I made an order through their online store on February 8th. The delivery was scheduled on February 10th. I never received my purchase from Baby Bunting.
Following an incomplete delivery, I have attempted to resolve this in good faith via multiple emails and phone calls. Besides shifting the blame from themselves onto their delivery couriers, I also received several promises to re-ship missing item from my order. This was a falsehood.
It is entirely unacceptable for a major retailer to retain customer funds while failing to provide the product. At this stage, I consider their written and verbal commitments to be worthless. I have ceased all direct attempts to resolve this through their "support" channels and have instead escalated this matter to NSW Fair Trading and initiated a formal chargeback through my financial institution for "Goods Not Received." Proceed with extreme caution if you expect your items to actually arrive or for this company to honor their word.

An item was missing from my order. It’s been FOUR MONTHS and they still haven’t sent it. It took months to even get a reply to my email after multiple follow-ups and they still haven’t agreed to replace it.

Would not recommend this outfit. It’s run by what I could only assume is a half baked AI service and a monkey that aimlessly hits a keyboard. Ordered nappies and wipes and only got half my order. I raised it on the online service and also rung them but got diverted all around the customer service office. I finally got a computer generated response from them via email 4 months later asking saying it had been resolved, however I still don’t have my items. I strongly advise looking elsewhere

Ordered pram set, only 2/3 packages for the pram were delivered despite all 3 being on the invoice inside the received package.

Contacted support via live chat and they were hopeless. R and C were incompetent (slow and ignoring messages), lacking empathy and understanding, and not able to listen to requests and either fulfil them or provide alternative solutions - only repetitive words from a script.
R was especially kind as she dropped the chat (after 45 gruelling minutes) and left me with her colleague who did not bother reading the previous conversation and asked "How can I help?". The conversation took approximately 1.5-1.75 hours for something relatively simple.

The reason the chat took so long is because R and C took 8-15 minutes to respond to each of my questions or responses.

R asked for photos of ALL the items that I had just put away the previous night, the packaging which had been dismantled and placed in the rubbish bins, and, did not show empathy when I stated I was bed bound and could not provide her with photos of said rubbish and items.

I asked for my case to be escalated to an onshore team repeatedly, to which both live chat agents ignored this and tried to end the conversation.

Despicable service from start to finish. Horrible offshore team.

We purchased a running pram and waited two weeks with no update. When we finally contacted the company to ask about delivery, we were told the pram was actually out of stock and that their website would be updated.
If we hadn’t reached out ourselves, we would still be waiting with no information. The least they could have done was contact us to let us know, instead of leaving customers to chase up such poor service. I’ll be buying my baby items elsewhere.

Change the damn tv ad sounds so wrong for baby product ad. Its annoying

Brought a $35 tummy time pillow for my granddaughter,sent my son the bar code to pick it up,they wouldn’t let him have it then they called me at work to give permission what a Joke why would he steal a bar code to get a free pillow.
Will not shop at Baby Bunting again specially when there are other Baby Shops.