Avonline Broadband Anmeldelser 

Really disappointing experience with Avonline Network / M Group yesterday.

While I was working from home on a Teams video call, our broadband suddenly dropped out completely. After several unsuccessful attempts to reboot the router, I noticed two Avonline Network vans outside and engineers working on the network junction boxes directly outside our property and our neighbour’s.

I went outside and explained that our internet had been working perfectly until that moment and asked whether their work could have affected it. They flatly denied it had anything to do with them and were dismissive when I asked them to check. They were also reluctant to explain exactly what they were doing or provide their names, so I noted down the registration numbers of both vans.

I was simply told it was “not their issue” and that I should contact BT.

I then called Avonline/M Group Customer Services to complain about the engineers’ attitude and handling of the situation. I was assured that the complaint would be escalated to a supervisor and that I would receive a call back. That call has still not happened.

Both my husband and I work from home, and we were left without internet or TV for more than 24 hours, causing significant disruption.

By contrast, BT — despite not having caused the initial issue — were extremely helpful and worked to get us reconnected as quickly as possible.

Faults can happen. What matters is how a company responds when something goes wrong. Unfortunately, based on our experience, the combination of the engineers’ dismissive attitude and the lack of follow-up from Avonline Network / M Group has been extremely disappointing.

I have now raised a formal complaint and would like M Group to investigate exactly what work was being carried out outside our property at the time our connection failed and whether that work caused or contributed to the outage.

Based on this experience, if you are considering a telecommunications/network provider, I would think very carefully before choosing Avonline Network or M Group.

I haven't had any work done but these men are blocking my rd. Emergency services will not be able to get to my house. They are on the pavement and making it impossible for any cars to pass to our deadend. When asked to move the all of a sudden couldn't fine their keys. I was on my way for an emergency appointment at the vet. One of the men thought he could walk like Rambo past me and intimate me. I've cameras at my house and noticed Rambo constantly starring at my property for some reason. They then put stuff in the rd which blocked my neighbours from getting access to their driveway. They then decided to slag off with my other neighbour who is a pedo.

I didn’t have any work done by these guys but they turned up to my neighbours house smoking drugs and it was stinking through my open window. He knocked on the door with it hanging out of his mouth too, completely unprofessional, my neighbour doesn’t want to make a complaint because he’s worried they will know it was him.

They came to my neighbour to cut their cable. Instead of doing that they cut my cable and left me without internet for days

Avonline is the subcontractor for Virgin. They are either completely incompetent or ripping Virgin off not completing what should be basic repulls, duct clearing and repairs. I will be reporting them to OFCOM as something dodgy is clearly going on with this company. The fact they constantly change their name on companies house and somehow have brought in 10m less than 2024 but strangely have already reported to bringing in 12m more profit in 2025 I think we can say they are milking their contracts while not carrying out the required work.

If your provider ever mentions this company for doing the install then I would find another company because you are opening MONTHS of lies, missed dates and wasted hours on hold to useless operators.

No idea how this lot get away with the shoddy work they do. They’re ruining the look of roads and footpaths everywhere. They literally throw the (unarmoured) cables into a butchered gouge in the path. Vermin will love munching their way through those cables. They started demolishing the path outside our house at 3pm on a Friday. Obviously they didn’t finish it, nowhere near so we’re left looking at a total mess all weekend. I’m sure it could have waited. I also watched one of their gangs brush a load of rubble into the surface water drain in the road. Absolutely shocking. I will never sign up for Virgin broadband because of these cowboys.

They recently installed a Virgin Media box outside my property. All of the mess and packaging was left on the floor, despite a bin was right there. Absolute muppets!

I would like to commend Sam for his immense politeness and professionalism he showed yesterday.
I have had a Heart By-Pass and Post-Operative Stroke where he kept the noise minimal,Thank you.
Sam is a credit to the Avonline Brand.

Van pulled up outside my home blocking my drive. They knocked on neighbours door to advise them they were going to do some installation work. My neighbour is away.
The workers didn't have the courtesy to let me know how long they would block my drive or even bother to explain why they had to block it in the first place. I complained to company who told me van would be moved. It was, only when they had finished their work.
By looking at other reviews it is obvious this company couldn't care less about their bad reviews.

Installation work was absolutely hopeless, carried out without any care, rushed job by two incompetent staff who were only interested in trying to fit in another bodge-up that day.
Revised and corrected some of the host of problems, and now MORE have appeared.
Still waiting after 3 weeks for a THIRD visit to fix the latest mess.
Wouldn't trust them as far as can see them.
TOTAL COWBOYS.

In early April their engineers started laying down fibre on behalf of Virgin Media (so they say) alongside existing BT Openreach fibre which most households if not all use here. As a result they stretch my fibre so taught it was dragged out of the cable clips on my wall and nearly pulled it away from the BT junction box. Fortunately I'd seen Avonline's vans around and made a mental note to chase them up to fix it - hwowever after I contacted the complaints manager via email they said they would have to reapply for permission to access the conduits as it was on a pavement but they would attend to it as quickly as possible. Weeks passed without any update or progress and I tried to chase but they basically said it was up to me to chase Virgin Media! Today (2/7/24) I just happened to notice a BT Openreach engineer connecting a neighbour to their fibre and told them the story about how Avonline had left me high and dry and he said he'd try and help - five minutes later my fibre was reinstated and with slack again. The moral of the story (and looking at other reviews here of Avonline) is don't use them as subcontractors if you want your brand protected - and I shan't ever buy Virgin Media's services as a result!

My neighbour had a new line installed by these people. Unfortunately, they never asked permission before drilling into my wall and said they did not know the building was a maisonette. I have seen other work done onu property which I suspect has been done by them as well, which could well present a Health & Safety issue. Should I contact a solicitor now?

Gigaclear subcontracted my installation to this pathetic excuse of a company. The engineer who attended my property was a sociable friendly man who tried his best (considering he had been sent by himself to do absolutely everything). Needless to say he came up against an issue and he spent an hour and a half trying to resolve but couldn't. He escalated it for some to come out. And that is where it all ended, here I am a week later, despite 2 calls to Avonline and 6 to Gigaclear, I have no internet. Avonline are not responding to me and neither are they responding to Gigaclear.
What a farce - I hope Gigaclear decides that Avonline is dragging their reputation through the mud and stops using them.

I don't often feel compelled to write reviews but the service I received today from your two engineers Andre and Lylod was impeccable. It turned out to be a tricky job that I feel most would have walked away from. They really went the extra mile and I highly appreciate it. Thank you

Just had a visit from Avonline cable installers (Matt and Liam) and wished to note how impressed I was with the speed, neatness and courtliness of the two guys.

Heard loud noises and then drilling which I thought was on the road outside, until I looked out of the window and saw Avonline had dismantled my broadband/phone coverings on my house and had actually started drilling into my wall. No ring on the bell, no checking with me - I had not ordered Virgin Media. They got the wrong house on the wrong street, and blamed the Sat Nav. Not one brain cell between 3 of them. Duh, didn't think to knock on the door and check everything first before they started removing property and drilling holes in my actual house! I've just sent in a complaint and will do the same to Virgin.

Promised a 3 day turnaround to finish by Friday. Instead of which a mess of unfinished work and disarray has been left over the weekend and an obstacle course to get in and out of the house - trampling across flattened barriers, potholes and slippery boardings that are not fit in soaking wet conditions. Left housebound for one day and after three the chaos is considerable. Initial conversations offered hope that is would not be another Grain Broadband drilling and debris drama which occupied last winter on our stretch but sad to say it is the same story under another guise. No space to park, no easy access or exit and in essence a nightmare.

Complete jobs worths!
Avonline Networks are subcontracted by Virgin Media to lay fibre connections to residential properties. Even though the contract with Virgin was cancelled (due to appalling customer service), this company still came to install a T junction outside our property - in a completely inaccessible and inappropriate place for fibre broadband to ever be used at the property. They refused to stop and reassess, stating, “it’s just a job, and we get paid”. So, no common sense or customer service available. This was compounded by an instruction from their female boss.
All in all, pitiful service. No common sense applied and a complete waste of time and materials.
A company that does not add value, is irresponsible and apparently only in it to turn a quick profit.
Awful service and belligerent attitude.

Some very rude and aggressive staff!