Avid Technology Anmeldelser 

I would give the a 0, if possible. I created a Case to cancel my subscription and received a reasonably quick reply asking why I was cancelling. I replied to say it was simply due to non-use. There was no reply from Avid in several days, so I followed up two more times... nothing. I created another Case, which they cancelled within 24hrs due to being a duplicate Case, so I replied to the original two more times over the course of the next 2 weeks. Still nothing. Avid sucks. Great product but they clearly don't care about their customers in the least.

Awful customer service, you can't speak to a person if you run into a snag. I bought a support package only to find out it was an online support, which I could get anyway. I feel ripped off.
I use ProTools which I am tied to because all my mixes are on that system but other DAWs seem much better.
I find their site really hard to navigate and not clear what to do when I get on the site.

although Avid had a great product it stand very far from having a good customer dept and extremely hard to get to them. I subscribe for a year for protools. They dont tell you that when the year is over they subscribe you back for next year with out you telling them yes. They have a portal with a button that is on for auto renewal and dont tell you nothing about it. I just enter that web like 2 times or 3. When I signed in and today to cancel and thats where I find out that they have me in a whole year contract with out me saying yes. That was very tricky from avid installing a button on web that was already on I didn't turn on. So watch it if you are going to do any digital subscription with this company My name is Axel Rodriguez. My expectation about this company are in low levels and don't think will return to have this service as there were nobody to talk just an email that I sent with out getting any respond form them. So watch it you could be the next.

Most appalling customer service model of ANY company Ive dealt with in 40 years. And I mean EVER. Their stupid system ID/product activation never works, and when you click "chat" on their website you get an automated bot that takes you to a "community" where you pray you'll find a relevant article that helps. If you want phone help, you call the hotline, and an automated voice tells you to enter your System ID, which it then says doesnt exist! If you want actual HUMAN HELP (like any reputable company provides for free), you have to pay $29US for a one-time "support code" - not joking! And if their support doesnt fix the problem, you dont get a refund for the code! I hope this company burns to the ground, they should be ashamed. Disgusting company.

If you use their distributor service and you collect any good royalty, they freeze your payment, making excuses, they froze my payment, and upon asking me they giving excuses like fraud stream, and I'm waiting on my case to give any update by 3 months+, they always say no updates, because they freakin' Scamming.

Don't use their bad service anyway if you love your hard work and hard earned money.

Seriously, I have no idea how this company manages to remain thought of as the industry standard! I always have a backup DAW ready to go in case Pro Tools won't work. 90% of the time I have to use the back up. You can't pick up the phone and call and get your issue resolved. If you are counting on Pro Tools for a paying session, DON'T!

Le service client est catastrophique...
Un double paiement qui continue d'être prélevée après une dizaine d'échange email et de mauvaise foi.

Je déconseille fortement.

J'ai travaillé pendant 4 ans sur protools, le logiciel est assez puissant mais tellement lourd que ça ralenti le workflow au quotidien.
Dernièrement j'essaye de le réinstaller sur Windows 10 pour récupérer un projet, pas moyen ! Ça s'installe ça redémarre l'ordinateur et plus rien ne marche, je ne peux plus démarrer Windows. J'ai des connaissances en informatique donc je m'en sort mais en réalité, on peut perdre des heures à réparer son ordinateur juste parce que le logiciel est mal conçu. C'est lamentable.

Not only do their products (Pro Tools in this case) barely work and live up to modern standards, their customer support is the literal worst.

I really hate that I love using Sibelius. Because of that stupid activation software not working half of the time... !!

Avid seriously has the absolute WORST customer support of any company I've ever dealt with in my entire life. It is actually so difficult, that I'm getting rid of all avid software forever. You can't talk to anyone on the phone unless you enter your "system ID". I have a system ID, but the robot on the phone doesn't recognize it when I enter it and won't let me talk to anyone. The online chat isn't available 1/2 the time either. It's truly unreal. I am now stuck, can't use the software, and can't get help. The help I need is can't be addressed by the "community" option either. I need to talk to someone. It's a total waste of money...

The worst website and worst customer service ever. Any interaction with the company is a nightmare. And there is no customer service. A robot will reply to the chat, fails to provide information, looks for someone, and then says "no agent available." Disappointed each and every time.

I will never use Avid products again.

Appalling customer support!

We have been a Digidesign and later Avid customer for nearly two decades. We own quite a few full licenses and also have a 'Support and Upgrades' plan for Pro Tools.

Their latest update 2021.3 caused a total file system damage whereby files will be stamped with the wrong IDs and neither Pro Tools' search engine / Mac's search engine would locate the files we need.

It is a mess! The issue is similar to an issue that happened to other users last year.

I submitted a case. Apparently we are all now on 'standard' support which means no phone calls. This has been done quietly of course, perhaps just a line in T&Qs, no major announcement. We did have access to phone support last year but not now.

So, I submit a case. I explain we are producing two major international radio programmes and our deadlines are severely affected. TWO days later I get an email from an agent asking me for a video to get more 'context' of the issue despite me giving him all the issue needs.

I submitted a video straight away, within the hour. FOUR days later - nothing! No acknowledgement, not even a 'we are sorry for the inconvenience'.

Absolutely nothing.

The arrogance, the utter arrogance is staggering!

Problems do occur. New versions do come with bugs. I am not arguing that. Problem is the arrogance, incompetence, lack of respect, total negligence shown by their 'customer service'.

I am now even considering switching systems. This will force us to leave behind 20 years of data 'locked' in Pro Tools. It is extremely sad what these people did to such an amazing system that WAS Pro Tools.

AVID Support Care is a contradiction in terms. Zero Support or Care. Their monthly subscription service does not allow you to make changes and they do not issue a reminder when the year is about to expire. Auto renewal went ahead without any warning. I have moved countries and the site will not allow me to change my address and card details accordingly saying I have to stick with original country. Well the original bank account is about to be closed. The new subscription is only 9 days old (within normal 14 day cooling off period that AVID have managed to avoid adhering to by saying you ticketed the T&Cs. I wonder would that hold up) and they won't allow me to close and open a new one. Their contact form is restrictive with drop down menus that never apply to the issue. Very very poor offering. AVID don't allow people to move across the globe and take their software with them. Hardly a good business plan. I see from other reviews I'm not alone in this experience of them.

I purchased pro tools through my university bookstore, jumped through many hoops to get to the download, only to be unable to access my purchased software through iLok without having a physical iLok USB (It would not allow me to activate the license). I spent another $50 on a physical iLok USB and activated my pro tools license, only to not be able to access it at all. I want my money back. Avid is the worst company ever as they have no live technical support to contact without paying $40 for a one time phone call. This is absolutely unacceptable. I needed this software for one of my university classes and I feel as if I have been completely ripped off. This a terrible company and I hope avid goes out of business via free market.

Daniel, AVID Global Customer Care helped me. He helped solve an ongoing license problem for over a month and it was not an easy one to solve! He should get a raise and I am happy to be a Avid customer because of him!

AVID is the worst company I ever dealt with. Without doubts, AVID is the leader of ignorance, bureaucracy, unprofessionalism. Not only they didn't accept my right to use the Educational version of Sibelius Unlimited, though I provided all verifying documents. They didn't even bother to explain the reasons for that! And now I can't even sell that version, because the registration number has been used for my account, even though I was unable to use Sibelius for one second! Receiving a reply from AVID within 2 weeks can be considered a miracle. Usually it doesn't solve your problem. This company is a total disgrace!

I'm about to miss a deadline because Avid Link decided to crash at 10pm after working fine for 4 hours, causing me to be unable to use ProTools to finish my project for work in time. And their website wont let me login either, even though I'm entering the right credentials, so I can't ask for support. This is not the first time this has happened, but last time it magically started working again. Even though I pay them $20 a month for Sibelius, they refused to provide support last time because I was using ProTools First, but the problem is with Avid Link not ProTools. These greedy companies want you to pay 700 a year and not even own the software, and then you are screwed if you depend on the software for work and there is a failure on their end.

I have been working with AVID, mostly Media Composer, for more than 20 years. I can fix or bypass most of the issues of AVID's software, so the only technical support I need is to activate the license. It used to be very simple - you call the number, explain the issue, and you get it resolved in 15 min top. Now, emailing back and forth takes up to two days. I understand that AVID is trying to save money on support, but if you are a company that can not activate the license for two days ....you move to another company.