Avid Technology Anmeldelser 

Appalling online service. Downloaded Sibelius first music writing program and was never sent an avid I'd key which enables use of app. Sent on loopy loop, the 30 second 'help' videos gave relevant in micro seconds which didn't cover my prob anyway. Bot answer to queries useless. Chat with human unavailable. Sibelius need to find another link company for their digital products. 4 hrs trying dif access and help routes and got nowhere....👿👿👿👿👿

Terrible. I have opened a case to ask a very very simple question. They have given perpetual users a chance to reinstate their license again in Dec 2021 until the end of the year. BUT the option is in the "Move to Subscription" box and my old license now states "crossgraded to subscription" which I do NOT want but the new licence still states "Perpetual" which I DO want. It is so confusing. I figure they are using the subscription mecanisum as a one-off for perpetual buyers. Their marketing talks about reinstatement but the thing you buy doesn't and their marketing states a 1-year upgrade but when you buy it is called Annual Upgrade and Support Plan. They use 3 different terms for the same thing. It is so confusing, it is the least joined up company I have every had the displeasure of dealing with. I raise a support case and I have asked them to do something which will take them about 1 minute to do and they just close the case as a duplicate but it is not a duplicate. So now I am having to ask he same question again which they will probably close as another duplicate. Nice work, I have now created a sales query to see if someone there can contact support and ask them to do their jobs. When you pay for support plan and upgrade you're really only paying for upgrades because they do not do real support.

The WORST company for customer service I have ever encountered. I've been using their software for years- I am a long time industry professional and their software is great but but every aspect of their customer care system is a disaster. The website is badly designed and poorly communicated. None of the links work and none of the online forms work either. The online customer account feature is incomplete and error strewn. The subscription auto-renew options don't work and have failed for the last four years in a row. This is always followed by the almost impossible task of getting hold of anyone at avid either from customer sales or technical help. The only reachable contact is a useless web page bot which just tells you no agents are available and gives you a link to a form that doesn't work. The technical phone helpline is utterly useless and the support code system is the worst in the music industry. Truly shocking service all round from a company that is obviously too mean to spend any money supporting it customers whom it seems not to value at all.

I don’t understand why an industry leading company that charges as much as it does keeps getting away with providing it’s customers with f£ck all support when their products glitch and fail. I have audio projects that I’m going to lose money on due to my pro tools license not working and not being able access it. There’s no support on online chat or their phone number. Joke of a company, but of course we’ll keep buying their products and the cycle repeats 🙄

What a useless bunch of negative reviews. Complaining of being charged to use a industry leading set of software. I've used Avid for 25+ years and their support forums are the best there is.
Go to community dot Avid dot com
Try getting support from Adobe. Great software. A great support offering. No it's not freeware.

Atrocious support. Im a long time professional and love the software but the customer support is some of the worst I have encountered anywhere. Avid/Sibelius you ought to be ashamed of how bad it is. I cant even get in touch to sort out issues with significantly large payments of my own money. Its frankly unnacceptable in 2021.

Poor User Experience, apps (even free versions) often require installation of a separate 'Avid Link' app.

Can't launch the main app without updating the 'link' app.

MuseScore much easier to use, download and maintain, and it's free...

Would rate lower if I could. Appalling customer service- not telephone/ online help- scammed me out of nearly £200 during covid. Absolute CONMEN.

I've edited with Avid products since 1996 and I am shocked at how low Avid has gone in customer service terms. It is impossible to contact anyone about problems in overcharging or erroneous charges. The website is a joke as you can't send any messages (there is no SEND button!), the chat is a robot and they haven't got any staff attending to it.
One of the worst companies I've ever come across in customer services terms. Please get your act together!

Appalling. Impossibile to speak to anyone for help. Can't register product. been trying for two days. shockingly bad support.

Appalling aftersales support. If you ever have issues with your product don't expect the process of resolving your issue to be easy, or resolved at all. Their website is often down or unresponsive so logging a ticket is just as challenging as getting through over the phone.

Would never buy avid products again.

Just joining the chorus so to speak. Pro Tools is one of the best DAWs I've ever used. Admittedly, these days, other software is catching up and in some regards, surpassing them (they slept on virtual instrumentation and MIDI for waaaay too long, such that it's still clunky), but it's still one of the best for a reason. And that reason is in NO WAY related to how they treat their customers, which is shameful, unethical, and will %100 be their downfall. If you've been using this software for decades, like myself, you are kind of forced to stick with it. I don't have time to get as proficient at Ableton or Logic as I am at Pro Tools. But to the young producers and engineers who are coming up, why would they ever join the ranks?
Pro tools charges you hundreds of dollars EACH YEAR to use their software, bundle very little of value in that price, and CHARGE you for ANY kind of support. I don't particularly need setup help or even support most of the time, but when I do there is never a simple answer waiting in a forum (don't even get me started on their forums). And oftentimes, it is a fault of glitchy, faulty programming. But if that IS the case, I have to spend $40 to talk to ANYone in their support team. Am I refunded if they can't fix the problem? No. Am I refunded if it turns out it's their software's fault? No. NO other DAW works this way. You bought ableton live or logic pro, you're welcome to talk to real humans to get help. Almost no other PRODUCT works that way. It's gouging, harmful to the industry (which is now more individual creators than large studios), and honestly quite indicative of their policy of once you've paid the bill, they couldn't give two sh**s about you. This company is the definition of bloated old men ruining a company because they don't connect to or understand in any the way the current landscape. To be clear, their support has ALWAYS been horrific (been using for more than 20 years), but they got away with it because what else were you going to use? Cakewalk? Vegas? They don't seem to appreciate that they have real competition now. And I may have to let them keep abusing me, but I will not recommend this software to anyone, and most of the younger generation will never touch it.

Avid Technology, how do you feel about stealing over $200 USD from people during COVID? Auto-renewal set to ON without any notification or anything. Thievery. DO NOT BUY FROM THEM

What the hell is "Avid Link" anyway and why do I need it with SIBELIUS?? Seems like an extra layer of who knows what ......something to go wrong. Trying to use Sibelius First and it is telling me to log into my Avid Link account. I AM logged into my Avid Link account. Just spent 15 minutes typing a question into the help box on the Avid Link support page. A button said "Take this to Avid Community" and when I clicked it everything I had typed disappeared and I was taken to a generic page.

Messaged them. They never got back to me but used my email address to send me sales emails instead.

Use any other software provider

I've been a long time user of Sibelius and have an active subscription that AVID auto-renewed for me against my will. I can't currently even use the Sibelius I'm being forced to pay for because I've apparently exceed the maximum number of devices registered to my license. However, I can't contact support to even get the licenses reset because you can't email them, can't use the live chat and can't call them without having to pay for a support plan. I will be switching to literally any other notation software once I can get my money back and cancel this crap subscription.

I've used Avid Media Composer for 18 years but only continue to do so because I'm too lazy to learn another NLE. I come from a broadcast background and know this application well. I could write pages about how terrible it is in almost every area. Avid was one of the first in the game, but the competition overtook it many years ago. This company is astonishingly complacent. Their software is difficult to learn, counter-intuitive, clunky and riddled with age-old bugs which have never been addressed. You only have to look at their forums to see the plight of thousands of users, up against deadlines and desperate for help. Meanwhile a host of essential features, which come as standard with other NLEs, can only be accessed in Media Composer through expensive third party plug-ins. I'm writing this review because I've just been prevented from renewing my subscription though a bug on the website, which takes me back to my account page when I hit the "renew" button. Even their website is the least-user friendly I have ever encountered. My advice to anyone thinking of buying Avid Media Composer is DON'T! Except in very specific areas, Premier and Final Cut Pro will do the job much better, and save you hours or even years of frustration.
And finally, just look at the other reviews here, almost all negative. Avid hasn't responded to a single one of them. That pretty much tells you all you need to know about the ethos of this dreadful company.

I bought a Sibelius Upgrade from Avid. After about an hour stuffing around on their ridiculously complicated and confusing website, finally was able to install the so-called upgrade. In fact, it has less options than the previous version - they've charged me for an upgrade and delivered a downgrade. Impossible to talk to anyone. Crap service.

i've been trying to activate my sibelius ultimate license on my new computer for a week now . there are people in the forums doing their best to be helpful, but at this point i need one on one support. i purchased a support code but can't find out how to activate it, despite instructions to go to my account and view my downloads . i find the website extremely hard to navigate, and the 1-888 number leads to a full mailbox, while the 1-978 number redirects to the website and doesn't have an option for speaking to an agent without a support code ( but that's what i need help with ). worst customer service of any product i've ever used .

I have been simply trying to activate Pro Tools on a different computer and all I get is the runaround from their support. It has been a week now and I still haven't been helped. They keep asking me to send a screenshot, over and over and over, and when I do, their reply is to send another screen shot. Avid is the worst of any companies that I have ever dealt with. If I didn't have so many sessions recorded with Pro Tools, I would simply use another software. I hate this company with a passion!