If I could give this airline ZERO stars, I would. This was our third disappointing experience with this airline, and once again, our flight did not leave at its scheduled time. Our mos... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Terrible is an understatement! If you try to contact customer support it is almost impossible to get past the automated system. If you are lucky enough to get past the automated systems, the p... Se mere
Website is deceptive regarding cancelled flight arrangements, and they kept my money which I cannot use because they stopped flying to one destination out of 2 offered. Luggage arrived ripped and wit... Se mere
Avelo Airline is a scam and ripped off airline. Recently I've booked a 1 way flight going to New Haven, CT for $498.94 and canceled within 2hrs after. I've tried to call their customer service for ass... Se mere
1,3
Dårlig
62 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My grandmother passed away over the…
My grandmother passed away over the weekend and I booked a flight for my mother to fly down from EUG-BUR to grieve with the rest of her family. I gave her confirmation code, she checked in 12 hours before the flight, all was fine. But then she gets to the airport, enters her confirmation code into the kiosk, and it says "YOUR BOOKING INFORMATION COULD NOT BE FOUND. PLEASE SEE A CHECK-IN AGENT"
And there IS NO CHECK-IN AGENT to help her nor the two other people with the same problem! She had taken a screenshot of the boarding pass but it was too blurry to get scanned by security. Nobody at the small airport knew how to help her, and she had no other way of getting another boarding pass to get through security.
So now she has to miss an important part of her grieving process, this is irreplaceable time that she will never get back with her family. It was too late to try to get her on another flight the same day (because it was evening already).
I called Avelo immediately to try to get a refund for this ticket (by the way, the phone service is a nightmare) and they said that they marked her as a "no-show" and can't refund the ticket. This is ENTIRELY Avelo Airline's fault, and they won't refund it? This is a ROUNDTRIP flight.
tl;dr DO NOT BOOK WITH AVELO unless you are willing to take the risk that you will lose your money on the flight. Personally, when it comes to travel, it should never be a gamble as to whether you can get on your flight. Better go with an established airline that doesn't have to overbook flights just to stay profitable.
Oh btw the flight in question was 33 minutes late. Flight XP 118 on 14-MAR-2022.
** this is an edited version with many expletives removed
Edited March 26, 2022: I contacted the support team finally, "the best they could do is give me a voucher" and I told them, "ok so I just had the worst airline experience of my life, and I never want to fly with this company again, and you want me to try to fly with this airline again? Are you serious?" To be fair, the person I spoke to on the phone was super nice, it was his second day on the job, the "higher up" support team is the one who won't give me a refund back to the card.
Let me recount the ways this experience has impacted people's time. My mom had to use her vacation days to take time off work. She had to drive an hour down to Eugene, bother my sister to stay at her place and coordinate driving her to the airport. During the whole fiasco, I have to get roped into this during an expensive birthday dinner. Then my mom has to get picked up, and then drive back home. Then we have to call off coordinating her pick up down in the destination (and they had to reserve time from THEIR night).
15. marts 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.