aveloair.com Anmeldelser 

They go by bag size NOT if your bag fits in a bin. They don’t have a bin to even test it. I packed mine lightly so it could squish into their test bin. Had to pay $150 extra as a result.

If I could give this airline ZERO stars, I would.

This was our third disappointing experience with this airline, and once again, our flight did not leave at its scheduled time.

Our most recent flight home from North Carolina was supposed to depart at 8 p.m. Then came the delays:
10 p.m.
11 p.m.
Midnight.
And—you guessed it—1:15 a.m.

That’s more than five hours past our original departure time. At that point, we weren’t just waiting for a flight—we were waiting for this airline to get its act together.

After three poor experiences, I’ve lost all confidence in how this airline operates. I’ll be sharing my experience across review platforms so other travelers know what they could be signing up for.

Never ever booking with them again.

Terrible is an understatement!

If you try to contact customer support it is almost impossible to get past the automated system. If you are lucky enough to get past the automated systems, the phone will just ring continuously because no one will answer the phone.

I wanted to discuss my payment that went through incorrectly, and could not get through to anyone. I went through my payment provider, only for Avelo to respond to them and say contact Customer Support. So frustrating!

Book with them at your own risk!!

I was told it would be a 10 minute wait on the phone for customer service and was an hour and 26 minutes and no one ever answered. My flight was Thursday, they sent a defective boarding pass reminder on Monday that did not allow me to get a boarding pass, and it did not send the boarding pass linkat all on Wednesday 24 hours before my flight. Finally, a family member had to use the search feature on the website to get to the place where I could enter my information to get the boarding pass, but I had looked for that for 20 minutes using their menus and it never took me to that place.

Such a poorly run airline.. If you have problems.. Good luck! They have so few planers that they will cancel on a dimes notice, and you will NEVER reach a person. And if you do.. 24 hours later.. Not much they will do. Stick to the bigger ones.. When you add in their fees, they are the same price!

Their website never works. You have to try it in different browsers just for it to load properly. When it eventually gets to the checkout screen, it's a 50/50 flip on whether you'll get an error when trying to process the points you've EARNED through THEIR Avelo Mastercard program, and will end up having to wait on hold for literal hours, just for the call to get dropped. If you choose the option for them to call you back, no one does.

They nickel and dime every single charge, including rudely yelling at customers holding a bagged water bottle purchased FROM THE AIRPORT and claiming they'd need to purchase a carry on for the extra stuff (are you literally insane?).

Today, my flight was pushed 14 HOURS.
I had paid for their AveloFlex so I figured it would be a straight forward process. Ha.
After trying to access the website through Google Chrome, Firefox, and Edge and finally getting through, the flight change errors out a the final step claiming that my "vouchers have an error". What fu*king vouchers? Meanwhile, I'm watching my flight points go down every time I attempt to select the check out button, so clearly they have no issue draining your hard earned credits for absolutely no reason.

I used to push everyone onto this airline, but I cant stomach how predatory it feels, along with the weaponized incompetence of a website that belongs to what SHOULD be a reliable airline with how often it touts its cancellation rates and customer service. Not to mention the millions its pumping into an expansion for an airport (New Haven) that is already so badly run, it feels like a joke.

Pay a little extra and fly elsewhere.

I was on a flight from San Juan to Lakeland on 8/17/2026. I witnessed a staff member of Avelo harras a couple over a bag. She accused them of having a big book bag as a carry on. The boyfriend put some of the stuff on his bag to solve the issue. The avelo rep told him to step outside and she was going to call security. He stepped outside and she flat out told them they are not getting on the plane. Wow. Never seen anything like it. I was not able to get her last name since she covered her tag. Her fisrt name is Rangelis. Avelo you need to look into this. This lady worker was even putting her finger on the girls face.

Where do I begin with this Avelo (scam)!!! Recently I booked a flight going to New Haven, CT on July 31st for a reunion and my flight got canceled within 2 hrs of boarding. This is the second time!!! So I wound up spending over $500 with Southwest leaving in a few hours after my flight was canceled. I've tried to emailing the CEO, COO and other execs but no response at all. Then I tried calling their customer service for assistance and waited for hours on the phone to no avail. The airline didn't refund my money and just gave me a flight credit back. I DO NOT want to fly this airline ever again so I will lose hundreds of dollars because the credit expires in a year!!! The reason i'm posting this is because i don't want anyone to ever go through what has happened to me. If anyone seeing my review.. please share and be careful not to fly with Avelo Airline. Always remember peeps most of the time you get what you pay for!!! Stay away from Avelo Airlines!!!

Booked flight for a 7:45 takeoff and was notified at 10:30pm the night before that flight was delayed 15 hrs. That cost me my hotel reservation a rental car cost since they were non refundable. Tried calling their "customer service" and had 135 people ahead of me due to " longer than usual response time". Pressed 1 for call back prompt numerous times with no call back. Rebooked a week later at 2x the airfare. Booked carry-on then did not need carry-on but the will not refund money to credit card. Gave me $230.00 avelo cash which has to be used within a year on their flights or they keep your cash. So u have to use their shit airline or default.This airline is a total scam. The will not work with customers. Buyers beware!! If u want a decent low fare airline check out Breeze. More professional customer service and more bang for your buck.

Never again…worst airline.

Oh my God, this was the worst flight experience I’ve ever had. Avelo Airlines delayed our flight multiple times, from 5:15 p.m. to 9:30 p.m. I will never fly with this airline again.

Avelo Airline is a scam and ripped off airline. Recently I've booked a 1 way flight going to New Haven, CT for $498.94 and canceled within 2hrs after. I've tried to call their customer service for assistance and waited for hours on the phone. The airline didn't refund and didn't give me any flight credit back. The reason i'm posting this cause i don't want anyone to happening like me. If anyone seeing my review.. please share and be careful not to flying with Avelo Airline

I rarely give one star reviews. Avelo Airlines created a total nightmare for me. I flew to New Haven CT and was told my flight was delayed until the next day. Then delayed later again that day, due technical issues, then at the airport, delayed again. Then after being at the tiny airport for over 6 hrs already, and after midnight, told it was canceleled until next morning due to no staff. All customers were told to leave the airport. After 1am, I finally arrived at an overpriced hotel. I have reached out to Avelo 4x for hotel reimbursement and they refuse and have given me a credit to fly with them again. Absolutely no way! Why would I waste my time and money, not to mention loss in wages and additional transportation costs tonthen fly with them again. Isn't there any kind of rule/ law that has checks and balances for an airline to do this to customers?

I used this aéreo line since they start at Lakeland airport..in the beginning their great buy know is awful.. they want to charge even for the baby dripper bag..

Total trash airlines. Dont book any flights. Never ever. Garbage. You just gonna lose your money.

I would give it zero stars. I cancelled my flight and they kept $228. After paying 576 for a round trip because they claimed I didn’t call to cancel. I called and waited 1 hour and 30 minutes to cancel and then I called and waited 2.5 hours to be told we are keeping your 228 dollars. I never flew and no credit toward another flight. Stay away!

One of the worst airline experiences I've ever had.

Avelo delayed our flight eight different times by email, but never once informed passengers that the TSA checkpoint would close before the new departure time. My girlfriend and I arrived at the airport based on the latest delay notification, only to find the Avelo counter completely empty and the TSA checkpoint already closed.

We weren't the only ones. Seventeen passengers were left behind that night because of Avelo's poor communication. There was no staff at the counter to help, and we had to call customer service ourselves. The representative was polite, but there was no solution to get us on another flight. We were stranded because of a situation that could have been avoided with a simple notification.

If an airline delays a flight multiple times, it has a responsibility to provide accurate information about airport operations that affect its passengers. Instead, Avelo left nearly 20 people stranded with no assistance at the airport.

I will never fly with Avelo again and cannot recommend them based on this experience.

I am extremely dissatisfied with my experience with Avelo Airlines in Detroit. The customer service at the counter was despicable, to say the least. The agents seemed more focused on finding ways to charge customers additional fees than on actually helping them.

The baggage policies feel excessive and predatory, especially when it comes to personal items and carry-on bags. It honestly felt as though the agents were incentivized to find reasons to charge passengers extra rather than provide good customer service. Instead of feeling welcomed and valued as a paying customer, I felt nickel-and-dimed at every opportunity.

Customer care appears to be an afterthought, and there was very little effort made to address concerns or provide reasonable solutions. A positive travel experience starts with treating customers with respect, and unfortunately, that was not my experience.

I do not recommend flying Avelo Airlines out of Detroit. In the future, I would rather spend a little more money on a reputable airline and avoid the frustration, poor treatment, and unnecessary fees encountered at the Avelo counter.

Travel is already stressful enough without feeling like you're being targeted for additional charges at every turn. Avelo needs to seriously reevaluate its customer service culture and baggage fee practices.

I got the Avelo plus membership not knowing about the fee(hidden). I have been trying to call their customer service: the message says there is 27 people in front of you and wait time is 3 hrs. I call again, and get the exact same message. I call again and oops, tis time it is one hour and again 27 people. This time it is 3 hrs and 27 people?
I think there is no real customer service, and these are random messages they play.
I wish there was way to give a -5 score.

It's crazy reading the complaints on this site because, in just two roundtrip flights with Avelo this year, I've had a bunch of the same problems. On my first flight, I paid for an extra legroom/recline seat, but when I got on the plane, the recline was broken. I moved to an open, working seat in the same class I paid for, and a flight attendant totally chewed me out, telling me to stay in my seat. When I told her it was broken, she said she'd find me another seat, then disappeared for the whole three-hour flight. On the way back, I tried to get upgraded to the same type of seat because of the broken one on the first flight. Not only did they make me pay, but they charged me four times for the seat, and I had to call my credit card company to get my money back.

My most recent flight needed a date change on the return flight after I'd already taken the first one. The website said I wouldn't pay a cancellation fee, but when I hit submit, it charged me one anyway. After a combined eight hours on multiple phone calls, I finally got it sorted, and they gave me $47 in Avelo cash. I tried to use that Avelo cash to buy a seat on the return flight I'd already rebooked, but the site wouldn't let me. When I got to the gate, I explained everything to the agents, and they assured me that even though they couldn't process the Avelo cash, if I paid with my card, I could call later and get a refund. I tried to call right then to fix it, but after 30 minutes on hold, the flight was boarding, so I just paid. Again, three agents promised I'd get a refund to my card and could use the Avelo cash. After eight hours trying to reach someone in customer service, I finally got through. They told me the contract of carriage says Avelo cash can only be used for future bookings, not past ones. Well, I tried to use it and couldn't, which is why I was in that situation. The customer service rep then told me I should've called them before paying. What a joke. They talk to you like you're a kid and are super condescending. As an Avelo plus member, I'm really struggling to consider flying with them again. I've also seen tons of complaints going back years about this exact issue.