I had a problem with my credit card, and we proposed to the office employee to buy the service of a second driver for my wife, so she could use her credit card only for the deposit, because the total... Se mere
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Se, hvad kunderne siger
Alquilamos una suv,en Treviso y otra en Cagliari,para nuestra sorpresa ambas eran nuevas,impecables, 5000km. Con toda la tecnología. De Treviso entregamos en Roma.Contratamos el seguro más completo en... Se mere
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Nie polecamy! Naciagneli nas na dodatkowe ubezpiecznie ktore kosztowalo wiecej niz wynajecie samochodu. Pamietajcie ze jako jedna z nielicznych firm ktora wynajmuje samochody, dzialaja na staryc... Se mere
Virksomheden har svaret
The person who processed the check in was down to earth, not salesy, very professional and did not rush through the process, but at the same time was very on point. I did not felt pressured to buy ext... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Kontaktoplysninger
Via Noalese, 63E, 31100, Treviso, Treviso, Italien
- +39 0422 378075
Auto e furgoni
3,9
God
188 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ottimo servizio
12. august 2026
Uopfordret anmeldelse
Besvarelse fra autovia.it - Treviso Aeroporto
Gentile Cliente,
grazie per averci lasciato il suo feedback. Siamo contenti che l’esperienza sia stata piacevole e soddisfacente.
Il Team Autovia
I had a problem with my credit card
I had a problem with my credit card, and we proposed to the office employee to buy the service of a second driver for my wife, so she could use her credit card only for the deposit, because the total payment of the rental invoice was prepaid online. The employee didn't accept, making pressure on us that she wouldn't rent the car. And then she proposed us to buy the highest insurance possible, so it wouldn't be necessary to make a deposit. I emphasize that the insurance amount was 250 euro approximately, and we had rented the car for 170 euro. We accepted because we understood that that there wasn't other way. What we noticed next was that she had blocked even the amount of the deposit form my debit card, the one that was used to pay the insurance.
26. august 2026
Besvarelse fra autovia.it - Treviso Aeroporto
Dear Customer,
we are sorry that the issue with the payment card made the collection process unclear and stressful.
The credit card used as a rental guarantee must normally be in the name of the main renter. Adding your wife as a second driver would therefore not automatically allow her credit card to replace the guarantee required from the person holding the rental agreement.
When the standard credit-card requirement cannot be met, the branch may in some cases offer an alternative solution with full protection that allows the rental to proceed using a different payment method. This solution is optional and the customer remains free to accept or decline it.
However, you also state that after purchasing the protection you found that a deposit had still been blocked on your debit card. If the solution offered at the desk was specifically presented as removing the need for that deposit, this point should be consistent with the conditions actually applied to the rental.
We are sorry if these different elements — main renter, second driver, protection plan and deposit — were not explained clearly enough at collection.
The Autovia Team
TREVISE
Nous avons loué une voiture à l'aéroport de Trévise pour 15 jours. Accueil très froid. On nous a fait souscrire une option supplémentaire à 95 euros pour une assistance Taxi en cas de panne. Nous sommes tombés en panne avec nos enfants. Le numéro donné était injoignable. Nous avons du faire 6 km à pieds car aucun taxi joignable. L'assistance nous a dit de contacter l'agence à Trévise qui était injoignable. Nous avons pris beaucoup de risques et sommes très en colère contre cette agence de location à fuir!!
Nous avons réussi à avoir une personne le lendemain qui nous as dit qu'ils prennent en charge un seul taxi à hauteur de 120 euros sur facture!.
Aucun état des lieux ni explications à la remise des clés ni à la restitution.
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra autovia.it - Treviso Aeroporto
Cher Client,
nous sommes sincèrement désolés pour ce qui s'est passé, d'autant plus que la panne est survenue alors que vous voyagiez avec vos enfants. Le fait que vous n'ayez pas réussi à joindre l'assistance au moment où vous en aviez besoin doit faire l'objet d'une vérification précise.
Les conditions du service prévoient qu'en cas de panne mécanique non imputable au client, l'assistance routière de base ainsi que le véhicule de remplacement sont inclus. Pour la formule prévoyant le remboursement des frais de transfert, les frais de taxi ou de train/bus peuvent être remboursés jusqu'à un montant total maximum de 120 euros par événement, selon les conditions prévues et sur présentation des justificatifs requis.
Concernant l'état du véhicule, les éventuels dommages déjà présents doivent être indiqués dans les documents lors de la remise du véhicule et une inspection est prévue lors de sa restitution. Dans certains cas, celle-ci peut être effectuée ultérieurement et documentée par des photographies.
Nous sommes également désolés pour le manque d'accompagnement et d'explications que vous décrivez. Puisque vous indiquez ne pas avoir réussi à joindre ni l'assistance ni l'agence pendant la panne, nous vous invitons à écrire à customercare@autovia.it en indiquant les références de votre location. Notre équipe pourra ainsi vérifier les appels, le service souscrit et la manière dont votre demande a été prise en charge.
L'Équipe Autovia
Alquilamos una suv,en Treviso y otra en…
Alquilamos una suv,en Treviso y otra en Cagliari,para nuestra sorpresa ambas eran nuevas,impecables, 5000km. Con toda la tecnología. De Treviso entregamos en Roma.Contratamos el seguro más completo en ambos casos y ningún problema al momento de devolverlas. La reserva que toman fue devuelta rápida. Excelente atención. Volvería a elegirlos,sin dudas!
30. juli 2026
Besvarelse fra autovia.it - Treviso Aeroporto
Dear Customer,
thank you for your positive rating. It is always a pleasure to receive feedback from satisfied customers.
The Autovia Team
Very good car at a great price
Very good car at a great price. The only areas for improvement are that the car could have been a little cleaner, and my €100 security deposit was not released until I contacted them by email to remind them. Overall, it was a very good experience, and I would rent from them again.
10. juli 2026
Besvarelse fra autovia.it - Treviso Aeroporto
Dear Customer,
we are pleased that you were satisfied with your rental. Thank you for choosing Autovia.
The Autovia Team
Great Customer Service
The person who processed the check in was down to earth, not salesy, very professional and did not rush through the process, but at the same time was very on point. I did not felt pressured to buy extras or upgrade, and everything was explained clearly. One of the best car rental experiences I had in the last 7 years renting cars on holidays.
6. juni 2026
Besvarelse fra autovia.it - Treviso Aeroporto
Dear Customer,
thank you for taking the time to leave your review. We are pleased that your experience was a good one.
The Autovia Team
I had major problems paying the security deposit
I had major problems paying the security deposit; the machine refused my card several times, even though I had plenty of credit available and the card was working because I used it to buy something at the store's front desk to check. Only after two hours did the woman fiddle with the machine, and then miraculously the card went through, but not before they tried to offer me additional insurance for the same amount as the daily rental so I wouldn't need the security deposit.
9. maj 2026
Besvarelse fra autovia.it - Treviso Aeroporto
Dear Customer,
we are sorry for the waiting time and for the difficulties experienced with the security deposit. We understand how frustrating it can be to lose time at the desk, especially when the card works in other situations.
The deposit is a guarantee required for the rental, and the authorization may also depend on the banking circuit and the correct functioning of the payment terminal. Protection plans may be offered to reduce the customer’s liability and the required deposit, but they are always optional and remain entirely the customer’s choice.
The Autovia Team
Besvarelse fra autovia.it - Treviso Aeroporto
Dear customer,
thank you for your kind words! We’re pleased that our service met your expectations.
The Autovia Team
Great staff
Great staff, effective!
More recommendations for parking places for the clients!
More east booking process online through your page! I booked through bookingonline it was litle bit complicated
1. maj 2026
Besvarelse fra autovia.it - Treviso Aeroporto
Dear customer,
we are delighted to receive your positive review. Thank you for trusting our company.
The Autovia Team
Was robbed by this company
I was about to pickup a rental car that I’ve booked and paid for in August 2023 at the airport in Treviso, Italy at company Autovia.it. I came at 8:00 am, but unfortunately I did not have a credit card (only debit cards) to put up a deposit. I was quite surprised that only credit card was accepted for deposit since I've paid for booking with debit card and never really had any problems with providing deposit by debit card with other rental car companies before. They have it in a small print in their Terms and Conditions, but really not very well visible and often the term “Credit Card” is interchangeable with the debit card as well. The man behind the desk said that I cannot use my debit card for deposit and he cannot rent me the car. I had to go to Hertz and rent another car there (apparently they did not have any problem with taking a deposit from the debit card). He recommended me to write an email to customer service complaints and ask for refund (the booking cost 266,05 EUR in total). Unfortunately, three weeks later I’ve received a short response that I’m not eligible for any refund, which was quite a shock:
"By terms and conditions there is no refund for failed pick up if all the necessary prerequisites and documents are not available for the issue of the Rental Agreement.
Necessary documents are shown in the confirmation voucher received when the booking is confirmed as well as in the terms and conditions link."
I haven’t used the service at all and it was clear before I officially could start using it (the rental pickup was at 8:30am). I don’t understand how is it possible that I’m not eligible for a refund in this case when the rental company simply haven’t done anything other than taking my money for nothing. I completely understand that I may not be eligible for a full refund, but I equally do not understand how they would be eligible to pocket everything without actually providing the service.
I've tried to contact European Consumer Center in Italy and got a response, that this could be an unfair commercial practice:
"In the case of online contract, the seller should provide you with information about the service before you concluding your purchase. This means that the you should have received in advance the information about the need to provide a credit card to pick up the car. In addition, keeping the full amount you paid as penalty could be disproportionate, especially if the contractual terms do not foresee a compensation for the consumer if the contract is canceled by the trader. Applying disproportionate penalty, indeed, could represent an unfair commercial practice banned by law."
After this bad experience I would not recommend to use this company to anyone and use other companies like Hertz and Europcar that do not really have any problems with taking deposit from debit cards.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra autovia.it - Treviso Aeroporto
Dear Customer,
we are sincerely sorry to read your review and to learn about the negative perception following your experience at our Treviso Airport location. We understand your disappointment at not being able to collect the vehicle you had booked and the inconvenience this situation caused.
However, we would like to clarify that, as indicated in the rental terms and conditions and in the information provided at the time of booking confirmation, a physical credit card in the main driver’s name is required to proceed with the vehicle pick-up. This requirement is necessary to place the security deposit and is a common practice in the car rental industry. As in many sectors, each company is entitled to set its own guarantee requirements while complying with applicable regulations.
When a customer does not present the required documentation at the time of pick-up—such as the credit card needed for the security deposit—it is unfortunately not possible to proceed with issuing the rental agreement. In these circumstances, the booking falls under the “failed pick-up” cases regulated by the contractual terms accepted during the reservation process.
We nevertheless understand your frustration and regret that your experience did not meet your expectations. Our goal is always to provide a clear and transparent service, and your feedback is valuable in helping us continue improving how information is communicated to our customers.
Kind regards,
The Autovia Team
Great service
Great service, helpful assistant and nice auto upgraded to MG HS.
Many thanks :-)
8. marts 2026
Besvarelse fra autovia.it - Treviso Aeroporto
Dear customer, we are glad to know you were satisfied with the service provided. Thank you for your review.
The Autovia Team
Assurdo arrivare con bambino piccoli…
Assurdo arrivare con bambino piccoli con passeggino dovere prendere una fila per avere un adesivo per passeggino anche se c'è una fila dedicata ai passeggini di picchi metri dopo un incubo spingersi tra passeggeri in una fila infinita,bambino piange ma deve stare in una catena umana,nessuna differenza,un incubo sembra essere in india,sembra tutto bello una fila dedicata ai passeggini ma finisce dopo due metri,volo per Praga con Ryanair un incubo .
10. februar 2026
Uopfordret anmeldelse
We were given a large and beautiful car…
We were given a large and beautiful car even though we had requested a Panda-type vehicle, so we were pleasantly surprised to be upgraded. The welcome and service were perfect.
11. januar 2026
Besvarelse fra autovia.it - Treviso Aeroporto
Dear customer, thank you for your kind words and for taking the time to leave a 5-star review.
The Autovia Team
Servizio ottimo
18. december 2025
Besvarelse fra autovia.it - Treviso Aeroporto
Gentile cliente, la ringraziamo per il feedback positivo e per la fiducia dimostrata nei confronti di Autovia.
Il Team Autovia
Besvarelse fra autovia.it - Treviso Aeroporto
Thank you for your positive rating.
We’re pleased to hear that your experience with Autovia was satisfactory.
Thank you for taking the time to share your feedback.
The Autovia Team
I find the receptionist very nice and…
I find the receptionist very nice and helpful Thank-you
23. november 2025
Besvarelse fra autovia.it - Treviso Aeroporto
Dear Customer,
thank you for your wonderful 5-star review. We’re delighted to know that you found our receptionist kind and helpful—providing attentive service is very important to us.
We look forward to welcoming you again.
The Autovia Team
RIP off scam!!
RIP off scam!!! We picked up our car in the dark-we drove directly to our gated rental property - the next morning we throughly checked the car in the light and took photo of very small mark on side of the car. Then upon return AutoVia desk was closed at the airport - no clear return parking area marked out so drew a map as to where we left the car and dropped the keys through the service window. Yes you’ve guessed it they are pulling the age old scam of the damage to the vehicle. This is the second time this has happened to us at Treviso! They are going to take 300 euros of our credit card for the damage!!! And guess what-they even charged an extra 100 euros because I am 76!
23. november 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Treviso Aeroporto
Dear Customer,
we are truly sorry to read about your experience and we fully understand how frustrating it can be to receive an unexpected charge.
Please allow us to clarify that any reported damage is assessed only after an objective inspection carried out by our staff, based on the condition recorded at the start of the rental. To review your case properly — including the photos you mentioned — we kindly ask you to contact us at customercare@autovia.it
, providing your rental agreement number.
Regarding the additional fee, please note that senior driver supplements are applied by many rental companies and are clearly stated in the rental terms and conditions, always available before booking.
Thank you for sharing your feedback — it will help us review the situation carefully and give you a precise response.
The Autovia Team
Correu tudo muito bem.
Correu tudo muito bem.
Os funcionários do aeroporto foram simpáticos e a viatura estava impecável.
Recomendo
15. november 2025
Besvarelse fra autovia.it - Treviso Aeroporto
Prezado Cliente,
agradecemos muito a sua avaliação tão positiva. Ficamos felizes em saber que tudo correu bem, que a nossa equipa no aeroporto foi simpática e que o veículo estava em perfeitas condições. A sua recomendação é muito importante para nós.
Esperamos voltar a recebê-lo em breve!
O Team Autov
Everything perfect from pickup the car…
Everything perfect from pickup the car at the airport until drop off. Full marks
10. november 2025
Besvarelse fra autovia.it - Treviso Aeroporto
Dear Customer,
thank you for your wonderful 5-star review! We are delighted to know that everything was perfect from pickup to drop-off. Our team is committed to making every rental smooth and efficient, and your feedback is truly rewarding.
We look forward to welcoming you again.
The Autovia Team
Ottima esperienza
Ho noleggiato l’auto più volte ed è stata un ottima esperienza.
Personale competente e molto disponibile.
Lo consiglio
5. november 2025
Besvarelse fra autovia.it - Treviso Aeroporto
Gentile Cliente,
la ringraziamo sinceramente per le sue parole e per la fiducia che continua a riporre nella nostra società. Siamo felici di sapere che le esperienze di noleggio con Autovia siano sempre state all’altezza delle sue aspettative e che abbia apprezzato la professionalità e la disponibilità del nostro personale.
Il suo consiglio è per noi motivo di grande soddisfazione e uno stimolo a mantenere costante l’impegno nel garantire un servizio efficiente e di qualità.
A presto per il suo prossimo viaggio con noi!
Il Team Autovia
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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