autovia.it - Olbia Aeroporto Anmeldelser 

Quick and easy-good value for money

Absolutely disgusting experience with Autovia/Ecovia having been renting cars for more than 20 years.

Lets start from the beginning.

The office where the cars are rented is a glass cubicle. While the outside temperature was 35 degrees Celcius, inside of that cubicle the temperature was probably 60-70 degrees. I rented a car just for 1 day, there were only 2 people in front of us in the line and yet we waited 30 minutes to get that car. The guy in charge of renting us the car, could not even find out booking for 5 minutes that I made through Booking.com

Lets talk about the car. I rented Audi Q2. I knew already before I walked into that microwave owen (office) of Autovia that this car for sure will not be available. Putting Audi on booking listing is a click magnet from their side. So they offered me BYD and Kia.

I chose BYD. The car was dirty outside and inside. The gas tank was empty - I was only able to drive 80 km with that car before running out of gasoline. So after spending 30 minutes on that microwave oven, I had to spend more time finding a gas station to fill up the tank.

The full-cover insurance I booked and paid through Booking.com was not good for Autovia. They forced to me to buy another insurance, now through them and I am sure they get kick-back from this insurance company.

When I took the car back to Autovia, the guy who inspected the car, was motivated to find any even slightest scratches on the car. I had not scratched the guy in any way, yet the guy was highlighting small scratched on both the right and left side of the car. When I told him that there is no way that I was able to scratch the guy - he told me that perhaps I scratched them with vegetables after shopping. As I had full insurance with them, then he told me that insurance will cover these scratched - so I think this is their other scam to scam the insurance company as well - use the insurance policies of clients who had full insurance to extract money from insurance company to cover the scratches of prior clients.

As i filled the tank fully, then when I gave the car back it had 700km of available milage - this compared to 80km when I rented the car. I asked the car company to refund me the cost and they declined saying that I should have given back the car with the same empty tank that I received the car with. How should I empty the tank and get the money back then?

And finally, the parking lot of Autovia/Ecovia scam operation was filled with garbage, bottles, all sorts of crap. Clearly nobody at Autovia cares about their image in front of their clients.

I would not recommend anybody to ever rent a car with Autovia/Ecovia. My mistake was that I did not go with SIXT, Avis, Hertz, Budget that I have used in my previous car rentals.

I am also going to make an official complaint to Booking.com for listing Autovia/Ecovia on their platform as there are probably hundreds if not thousands of other clients who have completely disappointed in their services.

Pas de problème, tout s'est bien passé

Great Service

freundlicher, kompetente Mitarbeiter, Fahrzeug war neuwertig,
problemlose Abhandlung der Anmietung

offered a higher-class car with low mileage

Muy buena experiencia en general. Siempre tratan de venderte el pack de seguro completo, pese a que hayas pagado uno particular y te dicen que no es válido. Pienso que pagando en torno a 400€ por 6 días + seguro debería incluirse daños por roces típicos de abrir puertas, aparcar, etc...y estar las vacaciones tranquilo sin pensar que te van a robar la fianza de entre 500-1000€ por culpa de otro. Por lo demás, trato muy amable y rapidez. Repetiría sin dudar.

Sono particolarmente soddisfatto della mia esperienza con Autovia. Sebbene non mi sia stata consegnata l'auto che avevo prenotato, ne ho ricevuta una più efficiente, addirittura nuova, con soli 350 km all'attivo. L'ho ritirata e riconsegnata senza alcun problema. La collaborazione con il personale dell'azienda è stata eccellente, ho potuto riconsegnare l'auto anche fuori orario e ho ricevuto la cauzione il giorno successivo alla riconsegna. Se dovessi avere nuovamente l'opportunità di noleggiare un'auto in Italia, mi rivolgerei sicuramente ad Autovia.

Personale cordiale e auto perfetta!

The wait was long but that was also the case for other car rentals in Olbia Airport. The contact was very good and i was provided a car that was almost brand new and that matched my requirements

Personale gentilissimo
Andrea e Gabriel molto disponibili e gentili.
Auto pulita e molto confortevole a tariffa ragionevole rispetto ad altri noleggiatori.
Se avete bisogno di un auto ve lo consiglio…

Goede ontvangst, fijne auto en topservice. Een aanrader.

Terrible experience at Autovia Olbia Airport – car refused after full prepayment, no refund, no assistance

I had an extremely disappointing and stressful experience with Autovia at Olbia Airport.

We booked a car in advance and paid the full amount online before arrival. Our booking number was AUT-26181057, for pickup at Olbia Airport. The total prepaid amount was €903.14.

When we arrived at the airport, there was a very long queue at the Autovia rental desk. We were travelling with two small children and had to wait for more than two hours under the sun before we were finally served. This was already a very unpleasant start, especially with young children after a flight.

When it was finally our turn, we provided all the required documents: driving licence, passport, ID card, credit card, and booking confirmation. However, the staff member refused to give us the car because he said he did not like the photo on my driving licence.

I would like to make it clear that this same driving licence has been used many times to rent cars in different countries, including Italy, and we have never had any problems before. The photo may have slightly faded over time, but the person can still be identified, especially together with the passport, ID card, and credit card that were also provided.

Instead of trying to help or find a reasonable solution, the employee simply wrote down the name of another rental company and told us to go there. We explained that we had two small children with us and no way to get to our rented accommodation without a car. We asked to speak with a manager, but this request was refused. We also asked for a refund, but this was refused as well.

As a result, we were left at the airport with two small children, without a car, without assistance, and without a refund, despite having paid the full amount in advance.

In my opinion, this is unacceptable customer service. A company that takes full prepayment should not leave a family stranded at the airport without any practical solution, especially when all official documents were provided.

I cannot recommend Autovia. Based on my experience, customers should be very careful before booking with this company, especially if travelling with children or relying on the car for transportation from the airport.

Snel, makkelijk en vriendelijk bij zowel ophalen als terugbrengen

Guter Service, unkomplizierte und schnelle Rückgabe, alles Bestens!

Me dieron un vehículo de una categoría superior en un estado perfecto. Los empleados muy atentos a la hora de la entrega y a la recogida en el aeropuerto. No tengo que ponerle ninguna pega simplemente darles las gracias y si vuelvo, no tengo duda que repetiré. Un saludo a todo el staff

Nice and new car, with very friendly staff and easy to reach location.

Good, clean car, helpful staff

Großartiger Service, tolles Auto!

The car was in great condition. The agent was friendly. It's a shame that all rental car companies use the same old software. It takes 5 times as long to get the rental agreement completed as it should. I have given the company almost all the information before I ever get there. Yet, I have to hand fill out a name, address, phone, email and other details form. THEN the not eficient typist agent has to enter all this into the computer....this should be done automatically from previous data given. Then after trying to sell me insurance, and searching for the correct car key, I have to sign no less than 3 acceptances, refusals, and something else no one ever reads. Now 15 or more minutes later, I can get my car...and the next customer(s) who have been waiting 30 minutes or more, get to start the horrible process.