autovia.it - Olbia Aeroporto Anmeldelser 

Esperienza pessima con Autovia Olbia. Servizio clienti praticamente inesistente.

Ho noleggiato una vettura di categoria Premium, pagando di conseguenza un prezzo Premium, ma il servizio ricevuto è stato l’esatto contrario.

Mi è stato addebitato del carburante che contesto e che, a mio avviso, non era dovuto. Inoltre, la vettura presentava dei danni che non risultavano correttamente indicati nella perizia consegnata al momento del noleggio.

Ma la cosa più grave è l’assistenza: telefono praticamente inesistente, nessuno risponde e anche le email restano senza risposta. Il cliente viene lasciato completamente solo.

Ho riconsegnato l’auto e, dopo una settimana, sto ancora aspettando la restituzione della caparra, senza ricevere spiegazioni né tempistiche certe nonostante i miei ripetuti tentativi di contatto.

Da un’azienda che propone e fa pagare vetture di categoria Premium mi aspetto anche un’assistenza Premium, o quantomeno un servizio clienti presente e capace di rispondere.

Ad oggi la mia esperienza con Autovia Olbia è assolutamente negativa. Se la situazione verrà risolta e riceverò quanto mi spetta, sarò il primo ad aggiornare questa recensione. Fino ad allora, non posso assolutamente consigliare questo servizio.

Macchina nuova, personale molto gentile we disponibile

Booked a car for my trip to sardegna. My flight got delayed, so I e-mailed them 5 days in advance, and got a notification that they had recieved the e-mail, however I never recieved a response. When I called the company to let them know about my flight's delay, the lady on the phone with me was very rude and dismissive, and told me I had to pay the full 16 days of rental for the car, and that I also wouldn't recieve a car due to my flight's delay, as I had 'failed to notice them in time'. Terrible, money-hungry coorporation, and terrible customer service. Stay away

Absolute joke. Avoid at all costs!
As someone who works professionally in the car rental industry for Sixt in the UK and travels at least 8 times a year, I have never seen such a disgraceful, predatory rental experience. My experience at the Olbia Airport branch was an absolute nightmare from start to finish.
The Location and Conditions:
Impossible to find: The rental hut is located very far from the airport terminal with zero clear signage.
Extreme conditions: I was forced to wait in line for 2 hours in suffocating 40-degree heat.
Terrible fleet: While waiting, I was shocked to see that all available cars looked dirty and in awful condition.
The Scam and Wrongful Refusal:
After a 2-hour wait, the agent refused to give me my car because I have a Polish passport and a UK driving licence. This is a completely normal setup for expats living in different countries, and it is a fully valid EU licence. He used this as a fake excuse to deny me service.
The worst part? This is clearly a systemic scam. At least 3 other people in my queue were turned away for the exact same fabricated reasons—wrong licence, wrong card, or not buying their extra cover. No wonder Sixt is so successful; customers are constantly running to us because we do not engage in these shady practices.
Abusive Customer Service:
The agent was incredibly rude to everyone, offered no apologies, and completely left me stranded without a car. When I challenged the decision, he:
Refused to give me his name.
Refused to provide a manager's name, email, or contact number.
Refused to cancel the booking in their system.
Because they maliciously refuse to mark it as cancelled in their system, Booking.com cannot issue my refund. They are holding my money hostage for a service they refused to provide.
This place is a total trap. Do not risk your holiday here—rent from a reputable supplier instead!

Żaneta Tomasiewicz

Ecovia ha rifiutato la nostra carta di debito perché avevamo prenotato con EasyJet, ma l'ha accettata per noleggiarci lo stesso veicolo una seconda volta, facendoci pagare il doppio. Ci vediamo in tribunale...

A FUIR.
Expérience HORRIBLE.
Si vous êtes en RETARD ( même a cause de votre avion), cette agence ANNULE votre réservation SANS AUCUN REMBOURSEMENT !
Si votre permis est déchiré, idem.
Bref, toutes les excuses ont bonnes pour annuler votre réservation.
Pas étonnant que les tarifs soient intéressants : notre voiture a été louée deux fois...
De plus, les agents au comptoir étaient très désagréables.
Nous avons donc été obligés de reprendre une voiture de location dans une autre agence ( le permis est passé cette fois-ci sans aucun problème, les agents au comptoir étaient bien plus agréables et en plus, même tarif que notre voiture réservée plusieurs mois avant)...
Je ne mets que très rarement des avis mais je ne souhaite à personne de débuter ses vacances comme je l'ai fait.
Alors pour être serein, passez votre chemin.

Quick and easy-good value for money

Absolutely disgusting experience with Autovia/Ecovia having been renting cars for more than 20 years.

Lets start from the beginning.

The office where the cars are rented is a glass cubicle. While the outside temperature was 35 degrees Celcius, inside of that cubicle the temperature was probably 60-70 degrees. I rented a car just for 1 day, there were only 2 people in front of us in the line and yet we waited 30 minutes to get that car. The guy in charge of renting us the car, could not even find out booking for 5 minutes that I made through Booking.com

Lets talk about the car. I rented Audi Q2. I knew already before I walked into that microwave owen (office) of Autovia that this car for sure will not be available. Putting Audi on booking listing is a click magnet from their side. So they offered me BYD and Kia.

I chose BYD. The car was dirty outside and inside. The gas tank was empty - I was only able to drive 80 km with that car before running out of gasoline. So after spending 30 minutes on that microwave oven, I had to spend more time finding a gas station to fill up the tank.

The full-cover insurance I booked and paid through Booking.com was not good for Autovia. They forced to me to buy another insurance, now through them and I am sure they get kick-back from this insurance company.

When I took the car back to Autovia, the guy who inspected the car, was motivated to find any even slightest scratches on the car. I had not scratched the guy in any way, yet the guy was highlighting small scratched on both the right and left side of the car. When I told him that there is no way that I was able to scratch the guy - he told me that perhaps I scratched them with vegetables after shopping. As I had full insurance with them, then he told me that insurance will cover these scratched - so I think this is their other scam to scam the insurance company as well - use the insurance policies of clients who had full insurance to extract money from insurance company to cover the scratches of prior clients.

As i filled the tank fully, then when I gave the car back it had 700km of available milage - this compared to 80km when I rented the car. I asked the car company to refund me the cost and they declined saying that I should have given back the car with the same empty tank that I received the car with. How should I empty the tank and get the money back then?

And finally, the parking lot of Autovia/Ecovia scam operation was filled with garbage, bottles, all sorts of crap. Clearly nobody at Autovia cares about their image in front of their clients.

I would not recommend anybody to ever rent a car with Autovia/Ecovia. My mistake was that I did not go with SIXT, Avis, Hertz, Budget that I have used in my previous car rentals.

I am also going to make an official complaint to Booking.com for listing Autovia/Ecovia on their platform as there are probably hundreds if not thousands of other clients who have completely disappointed in their services.

Pas de problème, tout s'est bien passé

Great Service

freundlicher, kompetente Mitarbeiter, Fahrzeug war neuwertig,
problemlose Abhandlung der Anmietung

offered a higher-class car with low mileage

Muy buena experiencia en general. Siempre tratan de venderte el pack de seguro completo, pese a que hayas pagado uno particular y te dicen que no es válido. Pienso que pagando en torno a 400€ por 6 días + seguro debería incluirse daños por roces típicos de abrir puertas, aparcar, etc...y estar las vacaciones tranquilo sin pensar que te van a robar la fianza de entre 500-1000€ por culpa de otro. Por lo demás, trato muy amable y rapidez. Repetiría sin dudar.

Sono particolarmente soddisfatto della mia esperienza con Autovia. Sebbene non mi sia stata consegnata l'auto che avevo prenotato, ne ho ricevuta una più efficiente, addirittura nuova, con soli 350 km all'attivo. L'ho ritirata e riconsegnata senza alcun problema. La collaborazione con il personale dell'azienda è stata eccellente, ho potuto riconsegnare l'auto anche fuori orario e ho ricevuto la cauzione il giorno successivo alla riconsegna. Se dovessi avere nuovamente l'opportunità di noleggiare un'auto in Italia, mi rivolgerei sicuramente ad Autovia.

Personale cordiale e auto perfetta!

The wait was long but that was also the case for other car rentals in Olbia Airport. The contact was very good and i was provided a car that was almost brand new and that matched my requirements

Personale gentilissimo
Andrea e Gabriel molto disponibili e gentili.
Auto pulita e molto confortevole a tariffa ragionevole rispetto ad altri noleggiatori.
Se avete bisogno di un auto ve lo consiglio…

Goede ontvangst, fijne auto en topservice. Een aanrader.

Terrible experience at Autovia Olbia Airport – car refused after full prepayment, no refund, no assistance

I had an extremely disappointing and stressful experience with Autovia at Olbia Airport.

We booked a car in advance and paid the full amount online before arrival. Our booking number was AUT-26181057, for pickup at Olbia Airport. The total prepaid amount was €903.14.

When we arrived at the airport, there was a very long queue at the Autovia rental desk. We were travelling with two small children and had to wait for more than two hours under the sun before we were finally served. This was already a very unpleasant start, especially with young children after a flight.

When it was finally our turn, we provided all the required documents: driving licence, passport, ID card, credit card, and booking confirmation. However, the staff member refused to give us the car because he said he did not like the photo on my driving licence.

I would like to make it clear that this same driving licence has been used many times to rent cars in different countries, including Italy, and we have never had any problems before. The photo may have slightly faded over time, but the person can still be identified, especially together with the passport, ID card, and credit card that were also provided.

Instead of trying to help or find a reasonable solution, the employee simply wrote down the name of another rental company and told us to go there. We explained that we had two small children with us and no way to get to our rented accommodation without a car. We asked to speak with a manager, but this request was refused. We also asked for a refund, but this was refused as well.

As a result, we were left at the airport with two small children, without a car, without assistance, and without a refund, despite having paid the full amount in advance.

In my opinion, this is unacceptable customer service. A company that takes full prepayment should not leave a family stranded at the airport without any practical solution, especially when all official documents were provided.

I cannot recommend Autovia. Based on my experience, customers should be very careful before booking with this company, especially if travelling with children or relying on the car for transportation from the airport.

Snel, makkelijk en vriendelijk bij zowel ophalen als terugbrengen