Contacted Autoserve to arrange a car service and i was pleasantly greeted by Drew. He got what i wanted sorted and its really good to speak to someone based here in the UK i can understand clearly and... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Autoserve provide a great service. Today, similar to a previous occasion, I had to call them as I was unable to book my car into the preferred garage. Jackie Jones was very efficient, taking just a fe... Se mere
Virksomheden har svaret
I cannot recommend Autoserve enough. Went above and beyond to book a service within a short timescale. They took the time to return a call to ensure I got the booking slot required. Will definitely be... Se mere
Virksomheden har svaret
Jackie at Autoserve was fantastic. She was incredibly polite and helpful with my booking. She even went the extra mile to ensure my Peugeot appointment was properly booked despite a double booking.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Kontaktoplysninger
2, Saint Kenelm Court, B62 8HD, Halesowen, Storbritannien
- autoserve.co.uk
4,6
Fremragende
346 anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Warning Light on Dashboard
Reported problem this morning and had an appointment made with the dealer in less than 20 minutes!
Excellent Service.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you for your feedback. We’re delighted to hear that your appointment was arranged so quickly and that you had a positive experience with our service.
Kind regards
Autoserve
Great service from Charlotte
Quick, friendly and efficient service as always
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you so much for your lovely review!
A refreshing change
I dealt with Charlotte today when I claimed for a punctured tyre claim I made via Kwikfit.
She was helpful, efficient and dealt with the issue fairly. I really appreciated her can do attitude.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you for your kind words. We’re glad Charlotte could support you and make the experience a positive one.
Superb service
Superb service , nothing too much for the team when I requested support.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you for your kind comments, we truly appreciate your support
Very friendly and efficient service
Phone answered almost immediately. Very friendly and efficient service. Booking for service and MOT confirmed quickly with my preferred dealer and on one of my chosen dates. Perfect!
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you for your positive feedback. We’re pleased we could arrange your booking quickly and on a date that suited you. We appreciate your support.
Top Service
Charlotte was really helpful and covered off more than required of her. Not only did i book my MOT, but also was informed of reimbursement due to me for work carried out prior to the MOT.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you for your lovely feedback. We’re so pleased to hear that Charlotte was able to assist you so thoroughly. We’ll be sure to pass on your kind comments to her.
Great service, pleasant experience
Phone was answered very quickly, within a few minutes. I was called back with an appointment with an hour. Great service and a pleasant experience.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you for your wonderful feedback. We’re delighted to hear your call was answered quickly and that we were able to arrange your appointment within the hour. Providing a smooth and pleasant experience is exactly what we aim for, so it’s great to know we delivered.
Absolute waste of a company
Absolute waste of a company. I’ve had multiple issues with my van (purchased new), but all of my problems I’ve had, (been 5 problems so far), they’ve only managed to sort 1 of them, and then with the other issues, they say ‘no we don’t cover that, you have to pay’… so I pay this money monthly for them to cover these things, yet I have to pay for the repairs anyways.. they don’t elaborate why they don’t cover it… I just had a tyre run over a screw, they said they cover those repairs/replacements, but they wouldn’t cover this one because the screw wasn’t in the centre of the tyre, it was on the edge… “ we won’t cover that”… because of it being an inch to the left.. what on earth kind of policy is that. Absolute joke. And that’s just the latest of all their shortcomings. Can’t even stop paying them for the duration of my lease unless I want to pay a £3k cancellation fee. Pointless company. Don’t understand how their reviews are high, unless everyone else is getting some other sort of treatment.
So, unfortunately a company I have to stay with because of course not paying £3,000 to leave them.
But will most definitely not be returning when the lease is up,
Steer clear of this company unless they decide to actually do what they say they’re supposed to do.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you for your feedback.
We’ve replied to your email to ask for a little more clarification about the points mentioned in your review. Understanding the details will help us investigate properly and provide you with a clear response.
Please take a moment to review our email and respond at your convenience. We look forward to resolving this for you.
Kind Regards
Autoserve
Had to sort out the tyres on my lease…
Had to sort out the tyres on my lease car. Drew was really professional advising on the phone and making contact with kwik fit. Ensured the transaction went smoothly and quickly keeping me up to date with everything. Happy customer with new tyres on the car 🙏
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you for your fantastic feedback. We’re so pleased to hear that Drew was able to assist you professionally and keep everything running smoothly. Making sure you were kept up to date and that the process with Kwik Fit was handled quickly is exactly the service we aim to provide. We’ll be sure to pass on your kind comments to Drew. Enjoy your new tyres!
Jackie was excellent in helping get…
Jackie was excellent in helping get service bookings for 3 of our vehicles all based in different locations.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thanks so much for sharing your experience! we’re thrilled Jackie was able to make the process smooth and straightforward for you.
It is just so easy to speak to someone…
It is just so easy to speak to someone and get a service booked. Jackie Jones was so helpful today and was able to organise a booking for a service for me and within minutes I received a call from the service centre to fix a date and time and also had a confirmation email from Jackie. Their customer service is exemplary over any other organisation I deal with.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you so much for your lovely review! We’re so pleased Jackie could assist you promptly and make the booking process smooth and easy. We really appreciate you taking the time to share your experience.
Charlotte replied back to me in less…thank 24 hours.
Charlotte replied back to me in less than 24 hours and I was all booked in in a very quick and timely manner.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you so much for your lovely review! We’re so pleased Charlotte could respond quickly and get you booked in without any hassle. Your feedback really means a lot to us.
Charlotte Siddle is always so helpful.
Charlotte Siddle is always so helpful. She always comes back to my enquiries with a resolution and does so in a friendly and professional manner.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. It’s great to hear that Charlotte has been able to support you in a friendly and professional manner, we’ll be sure to pass on your feedback
Quick and efficient
Quick response and dealt with setting up my service with no hassle
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you for leaving a review! We’re glad you had a great experience.
Autoserve
Service Booking
Charlotte made the service booking process easy and understood our requirements and got it sorted.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thanks for the kind review! It truly helps and motivates our team. We will be sure to pass your comments on to Charlotte
Autoserve
Good service!
Really happy with the service from Charlotte at Autoserve. Wanted a service at a main dealer because only they can update the BMW computer. Got me booked in without any fuss and also secured the MOT for the same day without prompting so that will be a big time saver.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you very much for your kind feedback. We’re delighted to hear that Charlotte was able to make the booking process smooth and save you time by arranging everything together. We really appreciate you choosing Autoserve and look forward to helping you again in the future.
Autoserve
Just needed a question answering about…
Just needed a question answering about where to go to get my tyres checked, Charlotte messaged me back quickly and said where I could get this done, thank you
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
We appreciate you leaving a review. Thank you for your time and consideration, We will pass your feedback on to Charlotte
Kind regards
Autoserve
Great setvice
I can’t rate auto serve services and handling of my query higher. Charlotte was on it , when I called and followed up with the date of service. The biggest compliment I can give them is, that it’s so easy to manage so I don’t need to worry about it
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
We sincerely appreciate your feedback. We are glad to know that Charlotte provided a positive experience.
Kind Regards
Autoserve
Besvarelse fra Autoserve Ltd
We appreciate your review, thank you!
Kind Regards
Autoserve
Sterling service.
Contacted autoserve when sevice was due. No problem getting through to a lovely lady who took details then phoned back with in 15 minutes to say sevice was booked for the date and preferred main dealer. Would not hesitate to recommend this company.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Autoserve Ltd
Thank you for taking the time to leave us a 5-star review! We’re so happy to hear you enjoyed your experience and appreciate your support.
Autoserve
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